Tom was nice when he came. He did come give us a quote for redoing our pool. We have decided to…read morehold for now but Tom's experience and market pricing. Compared to the big box pool companies and them coming in very high, Tom has the experience and team.

Hired this contractor for a new pool build which he did not have the experience for. He never…read morefinished the work and had to spend 45 with Classic to correct all the mistakes that his subcontractors made. This guy is so dishonest and not trustworthy. He may be good on renovations but he needs to stay away from trying to do a new pool build and leave that up to Pullium and some of the reputable new pool builders in the area.

Nick is great! We had an issue with our pool equipment and weren't sure if it was electrical or…read moresomething else. Nick came out the very next day, walked us through what needed to be fixed, and even sent photos and detailed information for me to pass along to our electrician. He also cleaned our DE filter and gave us insight into how old our equipment is. I really appreciated that he didn't try to upsell us on replacing everything--instead, he was honest and recommended we ride it out for now. Highly recommend!

They responded promptly. I appreciate that. I am sure that they will be a good company to work…read morewith. I'm looking forward to it very much. I'm sure it will be amazing.

pictures tells you the drama we went through while sunstone pool installed a pool next door and we…read moresuffered over nine months of nonstop damage next door in 2022 because they worked for sunstone pool. It is now 2926 we moved. Stayed in touch with the current owners of that house still experiencing mud clog issues and damages due to sunstone's pool poor installment from 2022. Company owners still harassing and name calling, never change. It took over four years for an inappropriate response comment on google review here after they told us off over phone call in 2022. Somethings never change. Disgusting trashy people like Brad or Kevin would have better customer services, work standards and hired professional employees, maybe this business wouldn't fear of comments and review ratings. We're trying to move on, it's been over four years and these little bugs still brings up old drama and shit. Maybe they should've been plumbers since they love bringing up old shit

BEWARE: SunStone Pools & Outdoor Living, cancelled an unfinished project via email using a bogus…read moreexcuse while owing us thousands of dollars and leaving us with an unusable backyard full of rocks, sand, holes, rusted metals, and trash. The owner, Brad, is refusing to return the money and give us an itemized breakdown of all cost and labor. He has threaten to countersue me if I take any legal action and has name dropped his Attorney, A. H., to attempt to intimidate me. Below is a summary and I have attached a more detail timeline of events. May 31, 2023. Agreement. Total Cost $62,950. Verbally discussed with Byron (Sales person) that I needed the project completed July 4th. As of July 5th, I have given SunStone Pools $36,950 and they have only completed $20,550 worth of work. On June 20, due to an argument with Brad, owner, over a timeline where he shouted and called my idea to fill the pool back up because it was cracking due to the extreme heat stupid. I received a timeline via email with milestones and an agreed completion date of July 14 from Byron at the direction of Mark (marketing) who had de-escalated the situation the day before. After the owner had asked his workers to leave my house. By July 5, I started receiving text and calls that they were having trouble sourcing the travertine that they knew back on June 19 that they had to pre order 3 weeks in advance. That night I sent an official notification to everyone that I needed that project completed by the agreed date of July 14, 2023 as agreed verbally and in writing. On July 6. Brad sent me an email cancelling the project because according to him, me asking for the project to be completed by the date that was agreed verbally and in writing was "anticipatory breach of contract." SunStone Pools stopped work and abandon the job, so I requested an itemized breakdown of all costs and labor to determine the exact amount owed to us and that any money owed to us be returned by July 10, 2023 end of day. Brad the owner has refused. I filed a claim with the BBB and his only response was that he cancelled the project because I "promised not to pay" which is lie and I submitted the email as proof. This has been a nightmare for me and my family and yet he continues to attempt to re write history with his own narrative to justify what he did to us. I just want the thousands of dollars that was given to him to complete a job to be returned to me so that I can start cleaning up the mess that his company left behind. Please Beware !

Over the summer our weekly pool tech - Kyler started with our pool. He does an amazing job. Very…read morethorough and takes time to answer questions. Happy to have Kyler servicing our account!!

Won't return my calls Need refund and pool warranty work…read moredone. They remodeled my pool in Oct 3024 and now it needs repair. The rep came out and told me it would be fixed and someone would call me but they never did and I have called and left messages several times with NO RESPONSE

Absolutely wonderful!! The owner and the people who work with him are all amazing. They respond…read morequickly every time I leave a message or text. They came right out to give me a quote the same day I contacted them for new service. I have some issues with my pool and they are working with me to get it fixed (they have been out 3 times and have not charged me for those times!!) My last pool people charged me $175.00 for every trip even though I had been a customer for over 3 years. The price of My monthly service went down significantly and I couldn't be happier. I only wished I would have switched a lot sooner.

Josh and crew are respectful and accommodating. They keep my pool clean I've been a customer 4 yrsread more

We recently moved into a new house and we never had a pool to take care of ourselves until now! We…read morewent through 2-3 other pool companies and they were all uneducated or didn't take care of our pool upkeep properly. Until Tahitian! They have been doing an AWESOME job with our weekly maintenance of cleaning, balancing the chemicals and all of the above! I can't say better things about this company! We have been more than pleased with all of their services!

The Tahitian Pool Team did a great job building our pool 17 years ago. We have had zero issues with…read morethe quality of the build. 3 years ago they replastered it for us. Again no problems. We also use their pool service and love how friendly their team is. 5 Stars to Jim and team.

Never in a million years contact this half assed mom and pop shop. They will not stand behind a…read morewritten warranty so be very aware. The replastering job they did had cracks in the steps and did not replace all the outlet fittings as promised. Repairs to the steps were a joke and are still stained 3 years later. More excuses and voodoo chemical bs did not work either. They bill exorbitant rates for simple repairs for instance; a repair to a 1" elbow to my scupper head (pool sprinkler) that leaked again after I had already paid $400 to them to fix it previously, he then charged $900 for an hour of work and a $2 part. He would not reconsider the billing. You do the math! What a nice hourly rate!!! Stay so far away from this small time outfit and go to a reputable store front that has been in business for a long time. If you want someone that will not guarantee their work, do shoddy repairs, this is the outfit for you. He will be the low bidder but be careful what you pay for.The lowest is never the best. The bbb has been notified. You have been warned and please tell all your friends. Feb 2024 I would have given a zero rating if allowed.

I would recommend this co for any pool service!!! They resurfaced our 20 year old pool which now is…read morea brand new pool. Ted, also installed a new pool filter system, answering all our questions He has walked us through this process, even answering our question on Sunday. Very professional service. Would use them again for sure!!

fast response completed quickly and looks great look forward…read moreto working with them on our pool in the future

we called him for pool and sprinkler system problem. amazing…read morejob. quick and on time. Shawn he is the man. very professional