I've been a customer of R&R for a few years now and am happy to see they have now opened a closer…read morelocation here in Colleyville. I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team there made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it!

From the owner: Relax & Retreat Hot Tubs is a hot tub, swim spa, sauna and cold plunge retailer serving…read moreColleyville, Southlake, Grapevine, Keller, Trophy Club and surrounding North Texas communities. Our Colleyville hot tub showroom features Caldera Spas hot tubs, swim spas, Sunlighten infrared saunas, cold plunges, hot tub chemicals and accessories. We also provide professional hot tub delivery, installation, service, water care and hot tub moving throughout the Dallas-Fort Worth area. Our team specializes in helping customers find the right hot tub or wellness product for their home, with expert guidance before, during and after the sale.

Poor service. Don't show up when scheduled and no call to update us. Scheduled and did not show up…read morethat day or the next day.

Ordered a pool cover from Hart Pool and Spa last fall. Highly satisfied with the cover,…read moreinstallation and removal.

pictures tells you the drama we went through while sunstone pool installed a pool next door and we…read moresuffered over nine months of nonstop damage next door in 2022 because they worked for sunstone pool. It is now 2926 we moved. Stayed in touch with the current owners of that house still experiencing mud clog issues and damages due to sunstone's pool poor installment from 2022. Company owners still harassing and name calling, never change. It took over four years for an inappropriate response comment on google review here after they told us off over phone call in 2022. Somethings never change. Disgusting trashy people like Brad or Kevin would have better customer services, work standards and hired professional employees, maybe this business wouldn't fear of comments and review ratings. We're trying to move on, it's been over four years and these little bugs still brings up old drama and shit. Maybe they should've been plumbers since they love bringing up old shit

BEWARE: SunStone Pools & Outdoor Living, cancelled an unfinished project via email using a bogus…read moreexcuse while owing us thousands of dollars and leaving us with an unusable backyard full of rocks, sand, holes, rusted metals, and trash. The owner, Brad, is refusing to return the money and give us an itemized breakdown of all cost and labor. He has threaten to countersue me if I take any legal action and has name dropped his Attorney, A. H., to attempt to intimidate me. Below is a summary and I have attached a more detail timeline of events. May 31, 2023. Agreement. Total Cost $62,950. Verbally discussed with Byron (Sales person) that I needed the project completed July 4th. As of July 5th, I have given SunStone Pools $36,950 and they have only completed $20,550 worth of work. On June 20, due to an argument with Brad, owner, over a timeline where he shouted and called my idea to fill the pool back up because it was cracking due to the extreme heat stupid. I received a timeline via email with milestones and an agreed completion date of July 14 from Byron at the direction of Mark (marketing) who had de-escalated the situation the day before. After the owner had asked his workers to leave my house. By July 5, I started receiving text and calls that they were having trouble sourcing the travertine that they knew back on June 19 that they had to pre order 3 weeks in advance. That night I sent an official notification to everyone that I needed that project completed by the agreed date of July 14, 2023 as agreed verbally and in writing. On July 6. Brad sent me an email cancelling the project because according to him, me asking for the project to be completed by the date that was agreed verbally and in writing was "anticipatory breach of contract." SunStone Pools stopped work and abandon the job, so I requested an itemized breakdown of all costs and labor to determine the exact amount owed to us and that any money owed to us be returned by July 10, 2023 end of day. Brad the owner has refused. I filed a claim with the BBB and his only response was that he cancelled the project because I "promised not to pay" which is lie and I submitted the email as proof. This has been a nightmare for me and my family and yet he continues to attempt to re write history with his own narrative to justify what he did to us. I just want the thousands of dollars that was given to him to complete a job to be returned to me so that I can start cleaning up the mess that his company left behind. Please Beware !

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

This review is still in the making. I am beginning to believe customer service is not one of the…read moreimportant things they remember and they are representing Caldera Spas. I have made contact with Caldera Corporate Office. So far my experience with this company is very strained. But contacted a customer service rep there that is listening. They are dropping the ball and hesitate to give answers to the simplest questions and so far they have let this spa owner hanging... Coleman left me with the impression to go fix it myself and have ignored my other calls and messages and email. I can go into more detail after seeing if the corporate office comes to a resolve on this problem and I will finished the whole review. Some times the truth does more damage to this business reputation. Let's see if they can save it. Caldera Spa of California contacted me today; they offered a remedy and if it turns out to be true. I will completely give credit where it's due. I have hear zilch from Coleman at this time.

Our experience with Coleman has not been the greatest. I wouldn't recommend anyone else shop here…read moreeither. My parents live in Decatur and went to Grapevine to get better service and now they wish they would have gone somewhere else. We bought a 27" round above ground pool. The salesman told us it would arrive in 7-10 business day. Well, that came and went. When we called to set up installation. The pool still wasn't in and we were told it usually takes 4 weeks to arrive, by that time it was 4 weeks. So it finally gets in. We went with the installers that they recommend. BIG MISTAKE! The first thing they tell us there is going to be a $200 trip charge for coming out here ( which they could have gone further in the metroplex and probably wouldn't have charged). On the day of installation, it started raining pretty hard. They continued with the installation process. They had to finally pack up due to the rain because they lowered the pool two inches into the ground and everything was so muddy due to the rain they had to wait for it to dry before putting the dirt back in the space between the pool. Well as they were leaving, me and my mom noticed a huge bubble in the middle of the pool. But we assumed these guys knew what they were doing and that it wouldn't harm anything. Well a couple of days later they came back to complete the job and the liner is now stretched out because they left it like that. They tried to smooth out the creases on the bottom, but ultimately couldn't because the liner was stretched. Our options were to have creases on the bottom or wait for a new liner. Which would probably take another 4 weeks and that would be the end of summer. We called Coleman and spoke with the Sales Manager about this and first, he seemed to busy to even be bothered by this. It was a Friday or Saturday and he said he would call us on Monday and discuss further. We decided to just let them finish the job and discuss further with the Coleman people on Monday about our options. The installers left a huge mess! They didn't pack the dirt back around the pool, they didn't show us how to use the pump. They didn't tell us how to install the ladder. Nothing. These guys were done with us. Coleman never called us, we called them and got "Well it's no ones fault". ACTUALLY, IT IS. It's the installers fault that they recommended!! They should have stopped when it started raining... we spent all this money and our liner now has creases on the bottom. Coleman could care less about making it right. It's been two weeks and hasn't called us back. These people do not care about customer service...look elsewhere for your pool needs.

Shop 'Local' - honest, helpful, not just looking to make a $$!…read more Competitive prices and they won't sell you stuff you don't need like Leslie's does nor overcharge you like, Claffey's. I've been coming here consistently for 8 years (previously Alpha Pools) because these folks are 100% straightforward. I like to do as much pool maintenance and repair myself and they don't hesitate to help me Every time I come in. If they don't have the part on hand they will tell me what to order so I can get my system up and running quickest. Recently, they have helped me replace a motor and install all the parts. I brought in a buddy's pump with a stubborn impeller and they brought it to the back bench and helped me remove it, no charge! I didn't bother to shop around when I needed to update my whole system about a year after the freeze. I knew Poolwerx was honest and reliable. I had a controller, pump, and new heater installed. Communication was great, the install was professional and they even came back to help tune up the settings. Try out Claffey and Leslies if you like, but if you want local reliability and dependability at a fair price, come see Poolwerx.

Do not use Pool Werx for anything on your pool. I've experienced a refinish and I have a big stain…read morein the bottom of the pool that they never were able to fix. We now have cracks in the coping and the grout has been falling out and it's only been a couple of years.

They replaced my pool heater. They were fast, reasonably priced, showed up when they said they…read morewould and communicated well. Not much more you can ask for. Already referred a couple friends to them and have now hired them as my "pool guy".

Fast reliable service. I always use them for repairs and maintenance.read more

I had them come out to do just a maintenance and inspection on my pool equipment and also figure…read moreout why our spa would not heat. Aaron identified a couple of leaks and figured out the issue with the spa. All of these issues were repaired within a couple of days with high-quality and very reasonably priced. I would recommend Sunny Day Pools to anyone looking for a pool service and repair company.

My only regret is not contacting this company first. They took care of a pool that was left…read moreEXTREMELY GREEN by another company that did awful work. Sunny Day not only restored my pool, but was able to do so without draining it, which other places wanted to do even if it wasn't necessary. They repaired my plumbing lines and replaced my filter. They fixed my heater pad without insisting an entire new spa heater was needed. They arrived on time each week and took great photos of their work. AN. AMAZING. COMPANY! Honest and fair quotes. Kind people. Responsive staff. Just all around a superb company in the Fort Worth area.

Had a Pergola install. Very professional from beginning to the end. Thank you Andy!…read more Great looking couldn't be more pleased.

I usually don't write reviews, but I want the public to know about the level of trust I had with…read moreSynergy Pools. We had our pool built last year, so we've had a full season and a half to be sure that "all is good". It's not. All is GREAT. Our pool build had it's opportunities. Our lot was very sloped, so there needed to be a lot of dirt work. Secondly, our sewer line ran right through the middle of the back yard, so we had to get that moved. Then, there was the incessant rain which was delaying ALL of the work. Andy and Luis kept us informed all along the way. During the build, there were times that we "adjusted the plan" along the way. Most people cannot envision a final product ahead of starting. We were like that, and as the team was building, we worked closely with Andy and Luis to make changes. The end result? We have an AMAZING pool, perfect decking, incredible landscape garden areas. Our neighbors are extremely jealous, and very impressed with the complete transformation of our back yard. Trust is earned. Andy and Luis did what we wanted, worked with our plans, tolerated our changes, and built us our dream pool. I highly recommend these guys. They will earn your trust.