My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

Our polaris pool cleaner broke down hours before a long wk/end outta state on 10/31/24…read more Rick was attentive & proactive the minute we walked in! He discovered a few other problems, other than an initial cord tear. He was informative & personable during his repairs. In only one hour, he had the sweeper working better than ever! Many thx to this outstanding employee, who calmed an otherwise stressful situation! J Main/D Atchison

We've used A Quality for decades, and they have delivered excellent service…read more However, I have been going round and around with their Service department over the current condition if our pool. It is disgusting, green and cloudy. The service guys come each week and attach pictures of the pool after service, like this is normal. It might benm normal for a stock tank, but not for our pool.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

I had a great experience at this location. Knew nothing before my visit. Katherin even answered…read morequestions I didn't know enough to ask. As for Aquatic Bob, the finest gentleman I ever met. These fine folks dont deserve the negative BS review from 2016.

Can I minus stars?? I have to warn you about this place. My husband and I are buying a hot tub…read more This place said they have the largest selection in DFW so we headed over. We walked in and literally, there were FOUR tubs. OK, I figured we would find out our options. The woman we spoke with said Aqua Bob would be right back, and she would answer so!E questions but Bob knew more. She seemed to be billing, back office, whatever but OK. We asked questions and looked at one. I asked to see other options and talk prices so she went to get books and price sheets. Bob walks in and his first question is how much do we want to spend. My husband kind of chuckled and said, "well, I am not going to bet against myself," and Bob says "well then you can get the hell out of my store!" It was such an outrageous comment that I totally thought he was joking, until he started with the F words and chasing my husband out of the store! My husband said well I had about 20k to spend but I guess you don't want my money. He went off more, called us ass holes, rednecks, and then some. Funny coming from a fat old man with long grey hair, cowboy hat and Carhartts, but, OK! I just could not believe what was happening right in front of my eyes. He literally ran us out of the store for wanting prices. I would highly suggest people go elsewhere, he certainly doesn't want the business.

The staff is always willing to answer your questions. I'm always shocked by how many people they…read morehave working at any given time, which makes them readily available for assistance. It's nice that they're close to my house.

Although I do most of my business at the Decatur location, I have to come in for supplies on…read moreoccasion! Although some of the reviews on here are sketch, these people know their pool chemicals... perhaps people have gotten some new employees on occasion. I will say their phone work needs some help, but whenever I'm in there, they are usually pretty busy. Maybe more people should come in? Who knows! The real reason for the 5 stars is the way 8 was handled by Bonnie & Clydes after Mr. Patrick Blow at A&A Installations treated me. He basically ruined my sand job, hung my liner wrong, and wasted hundreds of dollars of my water. Then he repeatedly hung up on me, and dived my calls, and refused to make it right! The team at Bonnie and Clydes helped me find a different installer, and helped me make everything correct! These guys are 5 stars in my book!

I had them come out to do just a maintenance and inspection on my pool equipment and also figure…read moreout why our spa would not heat. Aaron identified a couple of leaks and figured out the issue with the spa. All of these issues were repaired within a couple of days with high-quality and very reasonably priced. I would recommend Sunny Day Pools to anyone looking for a pool service and repair company.

My only regret is not contacting this company first. They took care of a pool that was left…read moreEXTREMELY GREEN by another company that did awful work. Sunny Day not only restored my pool, but was able to do so without draining it, which other places wanted to do even if it wasn't necessary. They repaired my plumbing lines and replaced my filter. They fixed my heater pad without insisting an entire new spa heater was needed. They arrived on time each week and took great photos of their work. AN. AMAZING. COMPANY! Honest and fair quotes. Kind people. Responsive staff. Just all around a superb company in the Fort Worth area.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

I really would like to give this company/ guy a 5star BUT-!…read more He was responsive enough the first time but after the problems in my pool persisted... ghosting was the answer I got. He tried to again to back up his warranty but it didn't solve the problem. I lost confidence when his repair guy left my water hose running the first time and took him several months to come back. I have left voicemails and text messages to the point that when I was doing so, it was a hope and prayer that you'd get some sort of reply, to the point that you will feel that the company is decent enough to back up their work. Sadly in our case, it wasn't so. Hence this review. I hope nobody goes thru what we went thru. Good luck in case anyone tries to hire him.

Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

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I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We shopped around at all the top rated stores. Did our research and made our purchase of a new hot…read moretub from Shea at JRs spas and hot tubs. She is extremely knowledgeable and great to work with. Tells the truth and speaks from experience. We purchased our spa on a Saturday and they delivered and installed it on Friday. Everyone else told us 6-8 weeks which also made us worry about waits for future services if needed. The installation team was fantastic, and the training class after fill up was a great added service. We learned so much from the installation team. We highly recommend JRs and will go back for anything we need to keep our tub in tip-top shape. Thanks so much. .

great communication, fair prices, impeccable support. 100% happy customer here.read more

Josh does great work. He is very miticulous in his planning and comes up with some amazing designs…read more Glad he goes above and beyond to make sure you have a truly custom pool. He is very knowledgeable and doesn't mind taking the time to explain the process and answer any questions you may have. I highly recommend Splash Pools for anyone looking for a pool builder.