My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

I contacted this company for coping work. The owner came out and explained how I should fix the…read morepool. He told me it's not a big job so he could get me his estimate by the close of day. I have made three phone calls to their office since he came out 3 weeks ago. I asked the lady that answered if he just doesn't want the work. She said, I'm going to be honest with you, he just takes a long time. My advice to anyone reading this, finish the read and find another company. This company doesn't want the work. Why did he come to my house to provide an estimate and waste my time. If the job wasn't big enough then say you decline the work. Don't say you want the work then never supply an estimate. This owner is not trustworthy, and frankly a terrible person! Beware of this business! I'm giving one star bc I could give less!

We've used A Quality for decades, and they have delivered excellent service…read more However, I have been going round and around with their Service department over the current condition if our pool. It is disgusting, green and cloudy. The service guys come each week and attach pictures of the pool after service, like this is normal. It might benm normal for a stock tank, but not for our pool.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

I had a great experience at this location. Knew nothing before my visit. Katherin even answered…read morequestions I didn't know enough to ask. As for Aquatic Bob, the finest gentleman I ever met. These fine folks dont deserve the negative BS review from 2016.

I purchased my hot tub here in October of 2017 and love it. Yes, I went to Sam's, Costco and…read moreseveral large box stores. Everyone was willing to sell me a tub but did not know enough about the product to educate me on the size or the style I needed. I purchased one of them they had on the floor but they can order any size and style you want. Wanted to purchase a larger one but they said if its just for me, I did not need a large one. Catherine helped me pick out the colors, two tone, cool jets that hit my feet and back. Wow!!! Bob visited the back yard and helped me select a pick to put it and arranged for someone to help me expand the patio. Never knew sitting in the backyard, music playing, jets going could be so awesome. To my surprise, my 19 year old son loved it as much as me. He has since moved out but still comes back to the house to sit in it while he does his laundry. The reason this business gets a 5 star from me is that the hot tub is awesome but had I not had their assistance, I think I would not have been as happy with my purchase.

The staff is always willing to answer your questions. I'm always shocked by how many people they…read morehave working at any given time, which makes them readily available for assistance. It's nice that they're close to my house.

Although I do most of my business at the Decatur location, I have to come in for supplies on…read moreoccasion! Although some of the reviews on here are sketch, these people know their pool chemicals... perhaps people have gotten some new employees on occasion. I will say their phone work needs some help, but whenever I'm in there, they are usually pretty busy. Maybe more people should come in? Who knows! The real reason for the 5 stars is the way 8 was handled by Bonnie & Clydes after Mr. Patrick Blow at A&A Installations treated me. He basically ruined my sand job, hung my liner wrong, and wasted hundreds of dollars of my water. Then he repeatedly hung up on me, and dived my calls, and refused to make it right! The team at Bonnie and Clydes helped me find a different installer, and helped me make everything correct! These guys are 5 stars in my book!

I had them come out to do just a maintenance and inspection on my pool equipment and also figure…read moreout why our spa would not heat. Aaron identified a couple of leaks and figured out the issue with the spa. All of these issues were repaired within a couple of days with high-quality and very reasonably priced. I would recommend Sunny Day Pools to anyone looking for a pool service and repair company.

My only regret is not contacting this company first. They took care of a pool that was left…read moreEXTREMELY GREEN by another company that did awful work. Sunny Day not only restored my pool, but was able to do so without draining it, which other places wanted to do even if it wasn't necessary. They repaired my plumbing lines and replaced my filter. They fixed my heater pad without insisting an entire new spa heater was needed. They arrived on time each week and took great photos of their work. AN. AMAZING. COMPANY! Honest and fair quotes. Kind people. Responsive staff. Just all around a superb company in the Fort Worth area.

Jay is a leak detection expert and was able to quickly assess my pool and find the leak and get it…read morerepaired. He is the guy for pool leaks. He knows his stuff and does everything himself. Some companies contract out the leak detection. Go straight to an expert and call Jay.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

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I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We shopped around at all the top rated stores. Did our research and made our purchase of a new hot…read moretub from Shea at JRs spas and hot tubs. She is extremely knowledgeable and great to work with. Tells the truth and speaks from experience. We purchased our spa on a Saturday and they delivered and installed it on Friday. Everyone else told us 6-8 weeks which also made us worry about waits for future services if needed. The installation team was fantastic, and the training class after fill up was a great added service. We learned so much from the installation team. We highly recommend JRs and will go back for anything we need to keep our tub in tip-top shape. Thanks so much. .

Well my pool is done and I love it. When designing the pool I was given so many options and a lot…read moreof help that I definitely needed. They have a whole team of people to help you. When we first started the project I was asked to download there builder application. I was able to get a hold of anybody I wanted to in the company by just placing a check mark by their name or Department. This company is like family to me now. What a great crew.

great communication, fair prices, impeccable support. 100% happy customer here.read more