Christian Brand is our routine pool technician and he is always so professional and polite every…read morevisit. We appreciate his overall service and are very satisfied with this company.

They came out once briefly said they would get back with me with quotes sent a vague quote and then…read moreI had questions and they never returned my text.

Andrew is AWESOME!! Our pool looks amazing We couldn't ask for better service and expertiseread more

I've been a customer of SunTex Pools for the past 3.5 years, and I continue to use their services…read morebecause of the consistently exceptional care they provide at a reasonable price. From weekly pool cleaning and chemical balancing to quarterly filter maintenance, their attention to detail is outstanding. My pool technician, Brandon, services my pool every week--rain or shine, in temperatures ranging from 34° to 110°F. Regardless of the weather, he shows up and gets the job done right. Brandon genuinely cares about keeping my pool in top shape. He even adds water when the level is low--something that goes above and beyond typical service. Brandon takes real pride in his work and is a fantastic representative of SunTex Pools. If you own a pool or spa and aren't receiving top-notch service, I highly recommend reaching out to SunTex Pools, LLC at 469-277-3408. Based in Wylie, TX, they serve a wide area and are truly a cut above the rest.

Josh and crew are respectful and accommodating. They keep my pool clean I've been a customer 4 yrsread more

Absolutely wonderful!! The owner and the people who work with him are all amazing. They respond…read morequickly every time I leave a message or text. They came right out to give me a quote the same day I contacted them for new service. I have some issues with my pool and they are working with me to get it fixed (they have been out 3 times and have not charged me for those times!!) My last pool people charged me $175.00 for every trip even though I had been a customer for over 3 years. The price of My monthly service went down significantly and I couldn't be happier. I only wished I would have switched a lot sooner.

I had issues with my pool plumbing/valves where the system wouldn't prime due to a lack of suction,…read moreair was getting into the lines. Fixing this was beyond my skill-set, so in searching for a technician, I found Jason (Pool Medic), his reviews stood out to me more than all the others so I had him out to diagnose the issues. Jason confirmed the issues, and quoted me a very reasonable price to replace all of the suction side PVC/Valves. He also replaced the Pump seals. Jason got the job done very quickly, and my Pool is now working even better than it was before. Bottom Line: If you want an extremely competent, knowledgeable, effective and honest pool repair Tech who charges reasonable prices- call this man first.

Don't trust this party., I have email evidence that he would not help or f/u on a need for…read moreassistance with him or a provider of his services. He actually send and I saved the emails as to calling me a old person and: "I did not warranty your pump for 3 years. I warranty my labor for 1 year. Pentair as a company holds the warranty on your pump. Grow up man. Quit throwing a temper tantrum because you didn't get what you wanted. Note: my paid receipt has no mention of his warranty services. All he had to do was be professional as noted below. Jason Schiele Owner/Operator * 469-718-9656 * SPPA Insured * Certified Pool Operator" The owner, Jason is a fire man working for the city of Carrollton who apparently feels old people are not to be bothered with in their time of need. This was after $3900 in paying for his services. I have begun the process of small claims court against him including age discrimination charges. I have additional emails saved of his professional handling of "old person" issues. Do not use if you are old person per his definition of old. Two simple questions and he goes off the deep end. I have the paid receipt that does not refer to one year warranty any where on the receipt.

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

This is my saga in dealing with the most impossible contractor I've ever worked with…read more This started around 7/17-18/2025. It all started well. Ryan came by to give me an estimate on a pool demolition. (He refused to address fixing the pool). He made me a great deal, and offered me a discount on some of the new equipment that the pool never got installed (about 20% of retail, better than nothing). He also told me he'd get it done in a week, if he could start right away, and I'd need to pay him half now to start. I should have heeded the bad reviews here. They are spot on. He showed up the next day and the day after that. and then didn't hear back until sometime on the following Sunday. I text him about the haphazard schedule and this was supposed to take a week what is going on? I'll be there later. He shows up with his wife and kid and they do some puttering around the yard, some work is done. The asks were spread out over the weeks but between week 2 and 5 these were some of the excuses. He needs more money. Another $1000 to order dirt. His dirt guy "let him down". We were out there, ha you didn't even know we were there (paraphrasing). We can tell nothing has changed except once when someone came by to take some equipment. I was never notified when they were going to be on site. Dirt finally shows up. They dump it in the middle of my driveway blocking everything (I have a 2x3 car driveway, there was room). It should have been put in a container as now our front lawn is covered in bits concrete that are in the dirt. We told them to move it as it is blocking my car. I had to shovel it out of the way myself so I could get to a doctor's appt a few days later. When the rest of the dirt was delivered as he called me to tell me it was coming today. (called me for the first time to inform me of something). When I came back, they had take the fence and gate off the front of my house. My wife explicitly told him that the gate must be closed when they leave everyday. He told her he had a skidsteer that can fit (It's a pretty big gate. Then he took it down anyway. It is still not back up. August 7th: They fill in the hole finally. It looks too high, I take a picture and send it to him. He replies "I'm coming by" He's told by my wife that there can't be a step here. We ask repeatedly that it seems too high, we don't want anything higher than this slab that they didn't demolish. Please bring it down, there can't be a step, my dog had back surgery in January and he can't go up and down steps. It is non-negotiable. I even recall telling him no steps or nothing more than the current drop from the house to the existing patio deck. It should also be graded. Instead, they drilled into the house to make it flush with the house. We told him several times Today August 23: He warns me for the first time in a while that concrete will be there. And they were and on time. They started to fill the form, and I noticed the went right to the top of the form where we told them we did NOT want to, creating about an 8inch step to the slab they did not demolish. I text him, "it's too high" there can't be a step. I told him to come and fix it after they just poured it. Eventually he gets here and he's already lying about what my wife told him versus what I told him. Then he accused me and my wife of not being together (don't know why that was top of mind for him). He then calls me at some point, I was away from my phone. He accused me of ignoring his communications in the voicemail. I was confused, I thought he was here. Nope, he left. Then he texted me this crazy plan to try to fix it that just didn't fix it (We'll bring that other pad up the 8inches and then use dirt to fill in the gaps...) and that he had already left instead of talking to me about it directly. He was trying to sell me on regrading my whole backyard on regrade and level. He hasn't even finished the first job competently or on-time. I've told him to tear it out. It is what I would have told him to his face if he didn't run. He said, you have to wait for it to cure. Which is hogwash, he was trying to convince me that "I'll learn to like it". Let the guys finish. All the while they're outside dying and pebbling this concrete. I had to go out there and tell them to stop and get it out. They didn't, they just hung around and it was the first time they heard that I didn't want this. Good thing my Spanish is sufficient. I'm going to give him until Monday to tear it all out and repair the damage he did to my home. Also refund me the cost of the concrete he didn't end up using. TL:DR: Do not hire this company. Do not hire Ryan Williams. You're better off doing it yourself than paying this guy to not do it. 1 week time estimate turned into 6 weeks of it not being finished and done to his own standards. He made changes, I would complain he'd blame my wife. No thank you.

Always excellent customer service. Colby is the best! He is very knowledgeable and answered all…read moremy questions - more than once. He did great work on the repair and advised me on other issues with the pool including how to fix the fountain in the hot tub. Very pleasant to work with despite some of my silly questions. A+++. Thanks Colby! Richard Henry Dallas, Tx.

Parts department lady on Saturday is worthless. standard 2"…read morePVC union o-ring. Won't even attempt to find it without quoting a part number. Didn't know what brand parts she had for me to find a part number on my phone. Been in there before a few times looking for parts. Never successful.

We had a great experience working with Ted. Start to finish, it's been a smooth transaction. Ted…read morewas on top of every step of the process. His pricing is very fair, transparent, without any hidden costs/extras. The whole process was very quick, even despite inclement weather. Wade Strong is the designer for Mastercraft and does excellent work. We couldn't be happier we chose to go with Ted and his company, Mastercraft.

I've waited 3 years to leave this review as I'm not one to normally leave reviews and I also wanted…read moreto be able to fully appreciate what their service after the sale would be like. I can't say enough good things about Mastercraft. We've referred them to everyone we know that is in the market for a pool. The attention to detail is top notch and they refuse to compromise on quality just to compete on price. That being said, they were also the lowest price option when we compared "apples to apples" against the other half-dozen pool companies we were considering. If we move I will absolutely use Mastercraft again, but until then we continue to enjoy our backyard oasis!

Madison and Chris made me a very happy customer by working with me to find the right filter for my…read morepool and quickly arranging for a pump repair. It is so refreshing to be heard and treated with compassion by a business. They were both so impressive and wonderful to work with. And today, Miles from Integrity Pools came by for my "Pool School" session. I just had the new filter installed. I am going to try to manage all facets of pool ownership without paying anyone to help me maintain it. He was SUPERB. He was conscientious and professional about the scheduling and arrival time. He handled my ENDLESS questions like a champ. He helped me know when to toggle between my note taking and just recording a video when notes would have been too complicated. He took the time to explain everything I needed to know and the additional things I wanted to know. He was patient and good natured. I actually know what I'm doing now. I give Miles from Integrity Pools my highest recommendation!

Won't return my calls Need refund and pool warranty work…read moredone. They remodeled my pool in Oct 3024 and now it needs repair. The rep came out and told me it would be fixed and someone would call me but they never did and I have called and left messages several times with NO RESPONSE