The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Chronic Pain Review: Colby is by far one of the best salesman I have ever had the pleasure to work…read morewith. I have extreme chronic pain and health issues and we were interested in purchasing a hot tub as heat, massages and water therapy help so much! He listened to my health concerns, what I was hoping to get from it, showed me some lower cost options and then what he thought would be most beneficial for me. He then gave us a quote, we went home and got some quotes for the concert base (he gave us suggestions with that too and things to make sure we ask about) and he was available for all my questions. We went back in and make the purchase and a few weeks later we were able to go back in, actually get in the hottub and try all the jet packs. It took me longer than it should because I was trying to see how each effected my body but he was SO KIND and didn't rush us at all. DONT go anywhere else. Head straight in and ask for Cody. I will be referring everyone to him. Honestly the best. ** I will add to my review once delivered**

Kris S. Is very knowledgeable and helpful. We bought our tub from Kris about a month ago. He has…read moreanswered every question we have had. We have enjoyed building a relationship with Southern Leisure and Kris and look forward to many years of enjoying our hot tub.

Riverbend Sandler just instituted a service fee on paying with credit card. This is absurd. These…read moreare not $3-5 charges. These are hundreds and thousands of dollars of repairs and maintenance and then they instituted a percentage service fee to pay with a credit card? Not acceptable. Ok fine, I will pay you cash. Nope, service people don't take cash. This is not ok. We have been loyal customers. This is not how to treat customers. This is not how to do business. If you don't like your terms with the wire company you need to manage your business with them.

Riverbend Sandler has been disheartening to deal with. My house (and pool) was built in 2017 and…read morethe stone began SIGNIFICANTLY eroding within 2 years (see pics) across the entire pool. Riverbend has been out several times and has stated that "the stone is no longer under warranty" which is certainly true, but you hire a contractor because they claim they have a reputation for quality work. On their website it claims, "Our industry excellence is demonstrated by the fact that we are consistently featured in the list of Top 50 U.S. Pool Builders, and have won countless industry awards." They quoted $20K to fix and when I asked if they would own any of the cost of such faulty construction and their reply (as always) is "the stone is no longer under warranty". I have a difficult time understanding how such poor quality is mine to bear.

We had Pinch a Penny renovate our pool (new plaster, add a tanning ledge) in March 2025. It's…read moredifficult to put into words how disappointing they were. My sense is that most negative reviews on Yelp are often related to frustrations with dishonest customer service. This review is entirely related to poor performance - they are just remarkably bad at what they do. Over the course of a month, there was near-daily miscommunication between the project lead and the construction team. The shape of the tanning ledge was nothing like we originally sketched out and discussed, and it took three separate attempts to get the shape remotely close to what we envisioned. After attempt #2 (the jagged edges in the pictures), the project manager started to fill the pool up and said it looked great/finished. The job site was one of the worst I have ever seen - plaster got all over our windows, outdoor furniture, and fence. There were puddles of spilled mastic all over the pool deck. Their demo and reconstruction of our spa stonework does not blend in with the existing stone at all. When they re-plastered the ledge on attempt #3, the color of the plaster didn't completely match the rest of the pool. They assured me the noticeable line would go away. 60 days later, it's still there. Those are the aspects that showed a lack of professionalism and/or sophistication. There were other aspects that simply demonstrated carelessness. They installed a new pool light that doesn't turn on. The tanning ledge, built on cinder blocks with zero rebar, is not level. In fact, they did not even own a level and acted surprised that I noticed how lopsided it was. From the very beginning, we asked that the tanning ledge be 9" depth below water line, but they made it 6" below water line and were unable to adjust. As a quick fix, they tried to install a cover on our overflow drain to artificially increase the depth... but forgot to actually seal the cover, so water gets through and the water line is the same. I think 1 star would be unfair, as they certainly made efforts to get the project to the finish line. They weren't rude or confrontational. The Pinch a Penny store manager came out on day 30 to oversee attempt #3 and got everything closer to our satisfaction (comments above notwithstanding). But make no mistake - this company is absolutely a below-average option for pool renovation. Just because a company has done something for several years does not mean they do it well. There are seemingly countless options in DFW. Take your business elsewhere.

Let's Talk. My son has been patronizing Leslies for quite a…read morewhile and when they had a sale on the pool pump he needed, he ordered it with free installation. Leslie called him and said that the pool pump was not a free installation and that was a mistake -- which is quite a lie as the pool pump itself has "free installation" listed under the part. This was later verified, although Leslie said it was a "marketing mistake" and after numerous calls to management and corporate, they finally agreed to do the installation. The installer refused, saying he didn't work for free (Leslie should be paying him in this case). After numerous additional calls to the store and manager the guy said he would come out, but the store now said there was a $40 "travel fee" for the installation. AGAIN, after numerous calls to the manager and corporate, they said the $40 was for gaskets and would have to be paid by my son. Ok - my son was willing to pay that. The installer gets there, tears it apart, and said that there was a stripped screw that would have him break the impeller to get it out and the cost now jumped to 370+ dollars. AGAIN, AGAIN, after numerous calls to the store and corporate, they got it down to parts which now totaled about $173 or so. My son didn't like this at all but agreed to pay it. Then the installer said that he needed a reverse-threaded screw that the store didn't carry. He told my son that he would have to order it and when it came back in, he would come back and install it. My son called the store and guess what? They had it in stock. My son told the installer and he said, "that it was too late and he had to come back later to do the work." The installer is a liar on top of being an arrogant SOB which tells you what my son thinks of Leslie Pool Supply right now. Now, he has to take time off on Monday/Tuesday to be there when the installer chooses to return and finish the installation. If this sounds like the kind of Pool supply company you want working for you -- you can have them. See the picture below for how the installer left my son's pool.

Rude and not helpful, all he cared about was how much merch he could sell me. If I told him I…read morealready had it and bought it somewhere else he would say that brand isn't any good and won't help. Very arrogant and not helpful I will drive further to avoid using them.

They had nothing I wanted. What's the good of a retail store with no stock. Might as well keep…read moreusing the internet

I needed a new pool pump and went to Leslie's because they had "free installation." I asked…read moreseveral times if there were any other service changes and each time was told "no." We scheduled my pump to be "installed" two days later. When I had not heard from the installer I called to find out where he was and learned he was not coming out to install the new pump, but rather for a "site eval" for which there would an additional chargec. I don't know if I was lied to or if it was "bait and switch", but bottom line it was going to be an additional charge and my pump wasn't being installed. Then when I went into the store to return the pump I had purchased, Denise, the store manager said "no the trip would be credited back and the only charge would be the trip charge." Once again the story changed. They not only wasted my time, but now I have to go through the cold front without being able to run my pool. I wouldn't trust them any further than your can throw them.

Great service and highly professional, their techs and repair people do an excellent job.read more

Don't use their service. I was here last week watching and the guy shoved a broom into my…read morefountains and broke it, I surprised him by appearing outside to let him know I saw and ask him to fix it. This week I wasn't watching and it's broken again. They are fast, careless, and must just hire anyone who seems to dislike their job. I'm cancelling and I recommend you don't make this mistake. I'm finding someone else.

Thinking I was walking into a "Ross" type pool place.. quite the contrary!! The place was clean,…read moreorganized and damn great prices compared to their bigger L competition . Dalton was a great source of information.

Frustrating experience we've been dealing with all summer. Contacted for a DE filter replacement…read moreback in May 2025, and we knew what we wanted. Had trouble scheduling an installation date or getting calls back from the store - they finally came out and installed it, but it was not done correctly. The filter container was hanging off the concrete pad, they tried to feed DE through a skimmer with a sock on it, and the pvc piping wasn't done well. It took multiple calls to the owner and 2 additional visits for someone to come out and finally fix it. This was after they insisted they came to my house and "everything looked fine", but my Ring doorbell and gate confirmed they didn't come at all and must have gone to the wrong house. Immediately after the fix, the brand new filter started leaking from the seal joint, and no one will actually commit to coming out and looking at it again. I've been scheduled "on the board" for multiple service visits - but then they no call/no show and I have to follow-up again. I understand staffing is tough, but they've used the excuse of being "down" a pool tech all summer so that the owner is having to go out on calls himself. I also had a big issue with high copper in my water - it was filmy, blue/silver in the net, etc, and they said "they had never seen anything like this" and didn't know what to do. They didn't test the water or seem to have any ideas or solutions - I figured it out myself with a test. The price on the filter was ok and I was trying to find a more locally owned alternative to Leslie Pool. However, it's been such a hassle dealing with unnecessary issues from the installation that I would not recommend purchasing equipment from them.

The new manger Shawn is fantastic. Knows how to treat a customer and is very pool knowledgeable…read more I am definitely using this location even though it may be a little further from Lake Highlands.

There used to be nice people working here, but lately the guy who is there most of the time is…read moresuper rude. He won't even greet you when you walk in the door. We have bought so much stuff at Leslie's over the years, I'm kind of incredulous about being treated this way. No hello, no thank you, just rude like you're interrupting their day, even when there is absolutely nothing going on in the store. If you need your water tested or need to buy anything from Leslie's save yourself the aggravation and go to the Hillcrest and Campbell location instead where they are sweet and helpful. They say things like "how's your day going?", "let us know if you have any questions", and take care". Goodbye and good riddance Leslie's at Coit and Spring Valley.

I am updating my review because Colby at Southern Leisure did what was fair and needed to be done…read more Southern Leisure is replacing the Marquis Crown Epic that was just poor quality. I was at the show room and was amazed at the quality of the Marquis hot tubes in the show room verses what I received. Southern Leisure is doing the right thing replacing it. I did not want nor buy a blemished hot tub I paid full price for it. Now its up to Marquis to build my replacement to the quality standards I have seen in other Marquis hot tubes. Colby with Southern Leisure was great he was very understanding of my frustration with the issues and in the end came up with a solution that was just and fair.

****REVIEW UPDATE: spa was delivered 12/14. Received great service from Colby who saw my review and…read moredid what I was asking for the entire time - set proper expectations and communicated about the product I received. Very happy with the service provided by Colby. Originally gave one star, changing the rating based on the service Colby provided. I have had the absolute WORST SERVICE ever. I ordered a new hot tub in MARCH. My original delivery date was slated for August. Not ideal, but understandable with the supply chain issues we're experiencing. It is now November, and still no hot tub. More than that NO COMMUNICATION at all regarding when I can expect my hot tub. I have visited the store and called, only to be told the regional manager will call me - still waiting on that call. I have had better service spending a fraction of what I'm spending with this company. They are great before the sale, but after the sale is dismal. I will never recommend this company to anyone.