I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

FANTASTIC EXPERIENCE!…read more First of all, we did a lot of research on spas and spa dealers in the Metro-Plex, before we finally decided on Southern Leisure. (My husband is an engineer and I am an attorney, so, we research "projects" to the max!) We purchased a Marquis spa and Weber grill from Southern Leisure. Store Manager Garrett was very knowledgeable and helped us decide on the perfect spa and grill for us! The purchase, delivery, and installation of the spa went perfectly. Garrett and his team, including Josh, did everything they promised and on a very timely basis. We were also impressed with the professionalism of the team, as well as the detailed instructions on how to operate and maintain our beautiful spa. Everyone took all the time we asked for, to explain everything and never made us feel rushed. The spa is awesome and beautiful! After our nightly spa session, we both sleep so much better. We no longer awaken during the night and sleep peacefully until the morning. In addition, spa sessions are especially therapeutic after physical work-out sessions, to relax our muscles! And, we enjoy cooking on our new grill. Thanks to the Southern Leisure team for a fantastic experience!

Chronic Pain Review: Colby is by far one of the best salesman I have ever had the pleasure to work…read morewith. I have extreme chronic pain and health issues and we were interested in purchasing a hot tub as heat, massages and water therapy help so much! He listened to my health concerns, what I was hoping to get from it, showed me some lower cost options and then what he thought would be most beneficial for me. He then gave us a quote, we went home and got some quotes for the concert base (he gave us suggestions with that too and things to make sure we ask about) and he was available for all my questions. We went back in and make the purchase and a few weeks later we were able to go back in, actually get in the hottub and try all the jet packs. It took me longer than it should because I was trying to see how each effected my body but he was SO KIND and didn't rush us at all. DONT go anywhere else. Head straight in and ask for Cody. I will be referring everyone to him. Honestly the best. ** I will add to my review once delivered**

Sorry to say this is my last excellent review for Riverbend Sandler service tech James Guice only…read morebecause we sold our home and no longer own the pool!! But James once again did a fantastic job with a small repair needed to satisfy the buyers inspection. James is just the best, he is knowledgeable, friendly and always responsive. Thanks for all your great work James!!

Riverbend's policy of refusing to sell parts for the products they have sold to their customers,…read moreeven though the parts are intended to be replaced by the homeowner, is terrible. They are no longer a customer friendly business like they were when they installed our pool. It's no wonder that there are so many negative reviews of Riverbend on Neighbors and Yelp. I bought the part on Amazon and easily installed it myself. SHAME, SHAME, SHAME!!!

I recently purchased a new pool cleaner from Pinch-a-Penny. Once I got home, I realized I had been…read moreovercharged. I went back the next day, and Kristy was incredibly helpful in getting the issue resolved and making sure the overcharge was credited. I was very impressed with how quickly she responded and, more importantly, how much she genuinely cared about getting the issue taken care of. That kind of customer service really stands out! The customer service at this Pinch-a-Penny location is truly top-notch. I highly recommend them and will definitely be back!

Austyn is very professional and an extremely hard worker, but he is also very knowledgeable and…read morepersonal. He has helped me with things about my pool I did not know, having just recently purchased this house. He also listens to my concerns and has helped communicate to others those concerns.

Let's Talk. My son has been patronizing Leslies for quite a…read morewhile and when they had a sale on the pool pump he needed, he ordered it with free installation. Leslie called him and said that the pool pump was not a free installation and that was a mistake -- which is quite a lie as the pool pump itself has "free installation" listed under the part. This was later verified, although Leslie said it was a "marketing mistake" and after numerous calls to management and corporate, they finally agreed to do the installation. The installer refused, saying he didn't work for free (Leslie should be paying him in this case). After numerous additional calls to the store and manager the guy said he would come out, but the store now said there was a $40 "travel fee" for the installation. AGAIN, after numerous calls to the manager and corporate, they said the $40 was for gaskets and would have to be paid by my son. Ok - my son was willing to pay that. The installer gets there, tears it apart, and said that there was a stripped screw that would have him break the impeller to get it out and the cost now jumped to 370+ dollars. AGAIN, AGAIN, after numerous calls to the store and corporate, they got it down to parts which now totaled about $173 or so. My son didn't like this at all but agreed to pay it. Then the installer said that he needed a reverse-threaded screw that the store didn't carry. He told my son that he would have to order it and when it came back in, he would come back and install it. My son called the store and guess what? They had it in stock. My son told the installer and he said, "that it was too late and he had to come back later to do the work." The installer is a liar on top of being an arrogant SOB which tells you what my son thinks of Leslie Pool Supply right now. Now, he has to take time off on Monday/Tuesday to be there when the installer chooses to return and finish the installation. If this sounds like the kind of Pool supply company you want working for you -- you can have them. See the picture below for how the installer left my son's pool.

Rude and not helpful, all he cared about was how much merch he could sell me. If I told him I…read morealready had it and bought it somewhere else he would say that brand isn't any good and won't help. Very arrogant and not helpful I will drive further to avoid using them.

Travis at Wylie Leslie pools is Fantastic!!! He is the GM…read morethere!! Very knowledgeable, smart, efficient!!! Best in the company!!!

They had nothing I wanted. What's the good of a retail store with no stock. Might as well keep…read moreusing the internet

I like to give credit where credit is due. I had a pump go…read morebad. So I went on eBay and bought a new pump. Other pool companies would not install because they did not supply the pump. Called Gohlke Pools Thursday afternoon and they came out Friday morning. Where another pool company had estimated a full day to replace, Gohlke was here less than two hours and replaced it. Not only that, Nathan spent another 30 minutes explaining how the pump works, best settings and how to upkeep. Price was great too. Very impressed!!!!!!!

Great service and highly professional, their techs and repair people do an excellent job.read more

Thinking I was walking into a "Ross" type pool place.. quite the contrary!! The place was clean,…read moreorganized and damn great prices compared to their bigger L competition . Dalton was a great source of information.

Frustrating experience we've been dealing with all summer. Contacted for a DE filter replacement…read moreback in May 2025, and we knew what we wanted. Had trouble scheduling an installation date or getting calls back from the store - they finally came out and installed it, but it was not done correctly. The filter container was hanging off the concrete pad, they tried to feed DE through a skimmer with a sock on it, and the pvc piping wasn't done well. It took multiple calls to the owner and 2 additional visits for someone to come out and finally fix it. This was after they insisted they came to my house and "everything looked fine", but my Ring doorbell and gate confirmed they didn't come at all and must have gone to the wrong house. Immediately after the fix, the brand new filter started leaking from the seal joint, and no one will actually commit to coming out and looking at it again. I've been scheduled "on the board" for multiple service visits - but then they no call/no show and I have to follow-up again. I understand staffing is tough, but they've used the excuse of being "down" a pool tech all summer so that the owner is having to go out on calls himself. I also had a big issue with high copper in my water - it was filmy, blue/silver in the net, etc, and they said "they had never seen anything like this" and didn't know what to do. They didn't test the water or seem to have any ideas or solutions - I figured it out myself with a test. The price on the filter was ok and I was trying to find a more locally owned alternative to Leslie Pool. However, it's been such a hassle dealing with unnecessary issues from the installation that I would not recommend purchasing equipment from them.

The new manger Shawn is fantastic. Knows how to treat a customer and is very pool knowledgeable…read more I am definitely using this location even though it may be a little further from Lake Highlands.

There used to be nice people working here, but lately the guy who is there most of the time is…read moresuper rude. He won't even greet you when you walk in the door. We have bought so much stuff at Leslie's over the years, I'm kind of incredulous about being treated this way. No hello, no thank you, just rude like you're interrupting their day, even when there is absolutely nothing going on in the store. If you need your water tested or need to buy anything from Leslie's save yourself the aggravation and go to the Hillcrest and Campbell location instead where they are sweet and helpful. They say things like "how's your day going?", "let us know if you have any questions", and take care". Goodbye and good riddance Leslie's at Coit and Spring Valley.

I have only worked with Kelli for a few weeks and though I'm at a stand still moving forward…read moregetting a hot tub, she has been friendly and courteous by staying in touch to let me know about current offers and discounts.

I am updating my review because Colby at Southern Leisure did what was fair and needed to be done…read more Southern Leisure is replacing the Marquis Crown Epic that was just poor quality. I was at the show room and was amazed at the quality of the Marquis hot tubes in the show room verses what I received. Southern Leisure is doing the right thing replacing it. I did not want nor buy a blemished hot tub I paid full price for it. Now its up to Marquis to build my replacement to the quality standards I have seen in other Marquis hot tubes. Colby with Southern Leisure was great he was very understanding of my frustration with the issues and in the end came up with a solution that was just and fair.