Terrible experience. Started off fine and then there would be weeks without seeing any workers. One…read moreof the worker's truck parked in front of our house for 6 weeks, but again no work done during that time. No communication about the schedule or owner would say workers would be here and then no one showed up; again, without any communication. Had to constantly text and leave multiple voice mails before any response. No supervision of work so some work had to be redone. After 7 months the pool never was completed and our yard was left all torn up, We had to figure out ourselves what to do and find people to do at additional cost to us. We thought we did due diligence prior to choosing this company. Learning point is to be sure business is BBB accredited which this one is not.

Dustin has every excuse in the book to not perform work in a timely and suitable manner. He rarely…read morepicks up the phone and will text he will call you back (never does). You constantly have to contact him and then pray one of his workers shows up. After shotcrete applied, it took 7 months to complete my pool! His workers just disappeared! Additionally, I have had warranty issues since my pool was constructed by him, well over a year now, without any resolution (light doesn't work, filter nosel broken, etc.) . Loud and noticeable air bubbles in both the pool and spa. Spa jets not having appropriate pressure. Plaster application was not performed well but he never came out to comment on it until a year later. Finally, items are in the contract, that were paid for, still not taken care of. His workers also destroyed my fence by digging and placing plumbing right next to the fence poles. Another $14k+ extra spend. I attempted to come to a resolution by identifying a chiller/heat pump to be installed for free instead, which he agreed upon. Of course, that was never installed. He also parked a digger in our front lawn for 5 months which was well after excavation and uneeded for our project (free parking?)?. Constant hassle of attempting to get work done and completed/fixed. I wish I had gone with a more established company.

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

This is my saga in dealing with the most impossible contractor I've ever worked with…read more This started around 7/17-18/2025. It all started well. Ryan came by to give me an estimate on a pool demolition. (He refused to address fixing the pool). He made me a great deal, and offered me a discount on some of the new equipment that the pool never got installed (about 20% of retail, better than nothing). He also told me he'd get it done in a week, if he could start right away, and I'd need to pay him half now to start. I should have heeded the bad reviews here. They are spot on. He showed up the next day and the day after that. and then didn't hear back until sometime on the following Sunday. I text him about the haphazard schedule and this was supposed to take a week what is going on? I'll be there later. He shows up with his wife and kid and they do some puttering around the yard, some work is done. The asks were spread out over the weeks but between week 2 and 5 these were some of the excuses. He needs more money. Another $1000 to order dirt. His dirt guy "let him down". We were out there, ha you didn't even know we were there (paraphrasing). We can tell nothing has changed except once when someone came by to take some equipment. I was never notified when they were going to be on site. Dirt finally shows up. They dump it in the middle of my driveway blocking everything (I have a 2x3 car driveway, there was room). It should have been put in a container as now our front lawn is covered in bits concrete that are in the dirt. We told them to move it as it is blocking my car. I had to shovel it out of the way myself so I could get to a doctor's appt a few days later. When the rest of the dirt was delivered as he called me to tell me it was coming today. (called me for the first time to inform me of something). When I came back, they had take the fence and gate off the front of my house. My wife explicitly told him that the gate must be closed when they leave everyday. He told her he had a skidsteer that can fit (It's a pretty big gate. Then he took it down anyway. It is still not back up. August 7th: They fill in the hole finally. It looks too high, I take a picture and send it to him. He replies "I'm coming by" He's told by my wife that there can't be a step here. We ask repeatedly that it seems too high, we don't want anything higher than this slab that they didn't demolish. Please bring it down, there can't be a step, my dog had back surgery in January and he can't go up and down steps. It is non-negotiable. I even recall telling him no steps or nothing more than the current drop from the house to the existing patio deck. It should also be graded. Instead, they drilled into the house to make it flush with the house. We told him several times Today August 23: He warns me for the first time in a while that concrete will be there. And they were and on time. They started to fill the form, and I noticed the went right to the top of the form where we told them we did NOT want to, creating about an 8inch step to the slab they did not demolish. I text him, "it's too high" there can't be a step. I told him to come and fix it after they just poured it. Eventually he gets here and he's already lying about what my wife told him versus what I told him. Then he accused me and my wife of not being together (don't know why that was top of mind for him). He then calls me at some point, I was away from my phone. He accused me of ignoring his communications in the voicemail. I was confused, I thought he was here. Nope, he left. Then he texted me this crazy plan to try to fix it that just didn't fix it (We'll bring that other pad up the 8inches and then use dirt to fill in the gaps...) and that he had already left instead of talking to me about it directly. He was trying to sell me on regrading my whole backyard on regrade and level. He hasn't even finished the first job competently or on-time. I've told him to tear it out. It is what I would have told him to his face if he didn't run. He said, you have to wait for it to cure. Which is hogwash, he was trying to convince me that "I'll learn to like it". Let the guys finish. All the while they're outside dying and pebbling this concrete. I had to go out there and tell them to stop and get it out. They didn't, they just hung around and it was the first time they heard that I didn't want this. Good thing my Spanish is sufficient. I'm going to give him until Monday to tear it all out and repair the damage he did to my home. Also refund me the cost of the concrete he didn't end up using. TL:DR: Do not hire this company. Do not hire Ryan Williams. You're better off doing it yourself than paying this guy to not do it. 1 week time estimate turned into 6 weeks of it not being finished and done to his own standards. He made changes, I would complain he'd blame my wife. No thank you.

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Needed help with DE filter. Philip came the next day and fixed our pool problem in short order…read more Very knowledgeable. Very reasonable price for service. We will definitely call them for further service and support.

We have installed a pool before, so we have a good understanding of what to expect during the…read moreprocess. Initially, we were pleasantly surprised by how quickly Emerald Waters Pool completed our pool installation. Unfortunately, we soon realized the speed came at the expense of doing the job correctly. The biggest issue was that the required city inspections were never completed before construction moved forward. Will advanced the project all the way to the final inspection, where the city rejected the entire project. We then spent approximately two and a half months waiting for everything to be corrected and approved before we could finally move forward with the plaster. Even after receiving city approval, the problems continued. The site had not been properly prepared before the plaster was applied, resulting in it having to be installed twice. Then, just three weeks after installation, the color began fading, which was clearly not normal. We contacted Will about the issue but never received a response. We also discovered that the waterfall was installed off-center, another quality control issue that should have been caught during construction. In addition to the pool, we hired Emerald Waters Pool to install a patio and walkway. The workmanship was disappointing. The pavers was neither straight nor level without constant supervision, and we had to insist that sections be redone because they were not installed correctly. To make matters worse, some of the additional work we paid for was never completed. It is also worth noting that the work performed outside of the pool installation was never covered by a written contract, which appeared to avoid documenting that portion of the project. Based on our experience, we cannot recommend Emerald. Between the missed inspections, poor workmanship, lack of communication, and incomplete work, the project became far more stressful and time-consuming than it should have been. We strongly encourage anyone considering this company to continue their search for a builder that prioritizes quality, communication, and accountability.

From the owner: We’re a family owned and operated company. With our start in 2011, we’ve always treated our…read morecustomers as family and done our best to do every job as if it were for our home. We do our best to keep our prices low and affordable to accommodate for different budgets.

Always excellent customer service. Colby is the best! He is very knowledgeable and answered all…read moremy questions - more than once. He did great work on the repair and advised me on other issues with the pool including how to fix the fountain in the hot tub. Very pleasant to work with despite some of my silly questions. A+++. Thanks Colby! Richard Henry Dallas, Tx.

Parts department lady on Saturday is worthless. standard 2"…read morePVC union o-ring. Won't even attempt to find it without quoting a part number. Didn't know what brand parts she had for me to find a part number on my phone. Been in there before a few times looking for parts. Never successful.

Jeremy and his crew at Poolwerx are fantastic at taking care of our pool. They are extremely…read moreresponsive to take care of any repair issues that unexpectedly occur. I cannot give them a higher recommendation.

Good Afternoon ...this is my go to pool store ...great guys always will to help all the way from…read morepool testing to polaris repair and home repair visits. Thanks