ordered a part on July 23 i got the email it was delivered. Well it's not delivered despite what…read moremy email read. No one at the store knows where it is . No one cares at the store seems interested to dig in and find out where my part is . Getting NO help from the store . Called Customer service first call led to no where . After 2 hours they call me back with no help to resolve this and would get a call back . It's August 10th All i want is a refund and no one seems to be able to provide this for me. SAD Customer service BEWARE Surrendered to the fact my $600 part is gone and no refund . OH And my POOL LOOKS LIKE HELL. thank you

This store is just ok. The new manager is wonderful so I will give it that. Prior to her getting…read morethere, this place was a hot mess. I will say though, when she wasn't there during my last visit I left disappointed. I wasn't acknowledged when I came into the store or even when I was standing in line. The employee was helping someone but you can look up and say I will be right with you or something. The lady in front of me was taking quite a while and while I was waiting a customer who was way more important than I just cut in front of me in line. Now I have a hard time believing the employee didn't see me standing in line behind the lady even if I was several feet away from her( social distancing) The employee then rang him up before me. I was pretty perturbed but I try not to let self absorbed people get to me. Rockwall is full of these people so I guess I am just used to them. I got my water tested and he printed a report and I was on my way. With summer coming they may want to consider having two people and not try to save a few bucks. While I was getting my water tested, the employee did help a gentleman who was looking for a particular item. I've come to expect bad service from Leslies so until something else opens closer I will keep coming here because I am a glutton for punishment.

I looked at several pool companies in DFW and chose Pool Stop. The experience was great! The…read moretimeline was much quicker than others and stayed on track all the way. Their scheduling was always on point with their scheduling liaison Stacia Loving. I am a G.C. by trade, but didnt have the time to take it on myself. These guys are the real deal. Dont hesitat Jeff M Richardson

We purchased a home with a pool that was originally built by Pool Stop, so naturally, we reached…read moreout to your company when we had some questions and needed guidance. Initially, your team was very helpful, which gave us confidence in continuing to work with you. However, that confidence quickly faded after we began discussing a quote for refinishing the pool surface and installing a chiller/heater. I first spoke with Landon, who provided an estimate for the refinishing and mentioned the chiller/heater option--something we were interested in pursuing. Landon later sent over a quote of $4,000 for the chiller/heater installation, which we agreed to move forward with via text. Unfortunately, it took nearly three days to receive a response. When the revised quote finally arrived, the price had increased by $527, but we were still willing to proceed. I requested an itemized quote to better understand the breakdown of costs. Despite clearly explaining what I was asking for, we never received a proper itemized estimate--only a single total amount, even after multiple follow-ups. At this point, frustration was growing. I even texted Landon asking if it's always this difficult to do business with Pool Stop, which prompted a call and apology from him. He mentioned that Harvey, the owner, would visit the property for a site review. Harvey came by, inspected the setup, and said he would provide a final quote the next day. Five days passed with no update. When Harvey finally did call, the final price was $5,177, nearly 25% higher than the original quote. At that point, we decided not to move forward, as the inconsistencies and lack of communication left us with serious concerns about Pool Stop's professionalism and reliability. As someone with decades of experience in sales, I've always believed in standing by a quoted price, even if a mistake was made. The way this process was handled felt disorganized, unprofessional, and misleading. Based on this experience, I cannot recommend Pool Stop to others. I hope this feedback helps your company identify where communication and accountability can be improved for future customers.

We recently completed a full pool renovation with Graves Pool and Outdoor Living, and the…read moreexperience exceeded every expectation. From the addition of a beautifully designed tanning ledge to the new tile, travertine coping, and flawless plaster finish...every detail was executed with precision and care. Wesley, Marcel, and the entire team delivered an exceptional level of professionalism throughout the entire process. What truly set them apart was their communication, consistency, and ability to deliver exactly what was promised...no surprises, no delays, just a seamless experience from start to finish. They took the time to understand our vision and brought it to life effortlessly. That level of attentiveness and execution is rare. If you are looking for a company that operates with integrity, craftsmanship, and a true commitment to excellence, Graves Pool and Outdoor Living is second to none. I would choose them again without hesitation.

We've worked with several companies over the years, but Graves truly stands out for its creativity,…read moreattention to detail, and genuine passion for their craft. From the very first consultation, it was clear they weren't just focused on basic run of the mill designs (was not interested in looking like everyone else)--they approached the project like artists, carefully considering how every element would come together to enhance the overall look and feel of the space. They stand behind their products and services and made sure we were happy with the final products.

Did a great job on my retaining wall at a very competitive price. Had a piece or two that I wanted…read morethem to touch up and they came back and fixed it, no questions asked!

From the owner: Red Rooster Pools is dedicated to transforming outdated or worn backyard pools into beautiful,…read moremodern retreats through high-quality pool remodeling services. Our team brings craftsmanship, creativity, and attention to detail to every project—whether we’re resurfacing interiors, upgrading tile and coping, installing energy-efficient equipment, or giving an entire pool area a fresh new design. At Red Rooster Pools, we pride ourselves on reliable service, clear communication, and results that elevate both the look and functionality of your outdoor space. With every remodel, our goal is to create a stunning, long-lasting pool environment that you and your family can enjoy for years to come.

originally bought our tub from Chris 10 + years ago! Chris came out and got us up and running like…read morebrand new- he even made a return trip to tweak a few remaining issues that we caused!!! couldn't have asked for better service or expertise

This company employees and management do not care the quality of work nor rather the repairs were…read moreneeded. Spend $2000 with them and still spa is broken....their response....your problem...we regrouped our company so we don't care. Negative star review

We have used this service for almost a year now and I am so mad that I had to write a review. We…read morehad a service guy weekly servicing our pool here in Rockwall, he broke our hose and attachment that connect to our sprinkler system, after we reported it to management and sent pictures and video, they said they would come out to fix it at no charge, it has been weeks now and has not been fixed even after 2 reminders. We have cancelled our service with them and will no longer be using them. I am outraged at this poor service and the lack of urgency to fix this. This is unacceptable.

Elite has been dependable for our home. Angelo is very knowledgable about different pool systems…read moreand the networks they use. He was able to diagnose my situation over the phone, and it was resolved in a couple minutes. Yay! Rodney =o)

I think I have found a good pool company! Came out promptly…read moreand did a great job on my filter. Every knowledgeable and reasonably priced as well. I will be using them again this summer! Thanks Alan!

Very happy with their service! We had a pool full of algae due to neglect by last pool caregiver…read more They were locally recommeded and swooped in to save our summer! Alain and team are professional, prompt, curteous, informative and nice. Highly recommend!

Once again Dan exceeded my expectations with his customer service. I am having trouble with my pool…read morecleaner and he let me borrow one of his until we figured out what is wrong with mine. He took mine and to figure it out and did not charge me because he said it looked perfect inside when he took it apart. He did not charge me for his time to do this. In fact he did not charge me for anything. I am a customer for life for his honesty and impeccable customer service. Mine is under warranty and I have to reach out to Hayward so Dan told me to keep his until I get mine taken care of. So grateful for his helpfulness because I am so frustrated with what is going on with my pool cleaner. His works great in my pool.

I had a major algae problem I could not control. I called AAP and they came and checked it out. It…read morewas too far gone (see pic) to treat with chemicals, so they drained it, pressure washed it and refilled it. MY GOSH!! I couldn't believe how clean they got the plaster, and when refilled and balanced it looks perfect! It took 1 day to drain, 1 day to clean, 2 days to refill and we were back in the pool! I am very satisfied with AAP and would highly recommend them for all your pool maintenance needs! Thanks to all who helped us get our pool back just in time for this great Texas heat!!