I was attempting to check my water and start taking are of my spa myself. Brandy Weems checked my water, showed my what to use and how much. She had the perfect skimmer for my spa. I am so impressed. She explained every step and was so kind! She was patient with me and walked me through each step twice. Thank you so very much!! She gave me the confidence to start this process. You are my go to pool store!! Pam S. read more

A great place for all pool needs. Everyone is knowledgeable and friendly. Terry is the man! He knows many customers by their first name and is just a great person. No need to go anywhere else. read more

I looked at several pool companies in DFW and chose Pool Stop. The experience was great! The timeline was much quicker than others and stayed on track all the way. Their scheduling was always on point with their scheduling liaison Stacia Loving. I am a G.C. by trade, but didnt have the time to take it on myself. These guys are the real deal. Dont hesitat Jeff M Richardson read more

We purchased a home with a pool that was originally built by Pool Stop, so naturally, we reached out to your company when we had some questions and needed guidance. Initially, your team was very helpful, which gave us confidence in continuing to work with you. However, that confidence quickly faded after we began discussing a quote for refinishing the pool surface and installing a chiller/heater. I first spoke with Landon, who provided an estimate for the refinishing and mentioned the chiller/heater option--something we were interested in pursuing. Landon later sent over a quote of $4,000 for the chiller/heater installation, which we agreed to move forward with via text. Unfortunately, it took nearly three days to receive a response. When the revised quote finally arrived, the price had increased by $527, but we were still willing to proceed. I requested an itemized quote to better understand the breakdown of costs. Despite clearly explaining what I was asking for, we never received a proper itemized estimate--only a single total amount, even after multiple follow-ups. At this point, frustration was growing. I even texted Landon asking if it's always this difficult to do business with Pool Stop, which prompted a call and apology from him. He mentioned that Harvey, the owner, would visit the property for a site review. Harvey came by, inspected the setup, and said he would provide a final quote the next day. Five days passed with no update. When Harvey finally did call, the final price was $5,177, nearly 25% higher than the original quote. At that point, we decided not to move forward, as the inconsistencies and lack of communication left us with serious concerns about Pool Stop's professionalism and reliability. As someone with decades of experience in sales, I've always believed in standing by a quoted price, even if a mistake was made. The way this process was handled felt disorganized, unprofessional, and misleading. Based on this experience, I cannot recommend Pool Stop to others. I hope this feedback helps your company identify where communication and accountability can be improved for future customers. read more

The customer service is unparalleled! I will ONLY go to Pool Stop for all of my pool needs! I also love the BBQ grill are with the pellets, rubs, and other items. Their prices are competitive and their store is always clean and welcoming. I can't say enough about the staff, the store, and the service! 5 Stars all the way! read more

My pool stop experience was great. Everything except cleanup was done on time . No quality issues and I'm very happy with my experience. I would recommend pool stop for your swimming pool projects. This pool is 37 x16 with 7.5 deep end with concrete and precast around it. The cost was $103,000 and I am happy. The timeline was July 11 to putting water in September 8th. The Buildertrend app made everything easy for the schedule. read more

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Pool Stop recently built our pool. We had a great experience from beginning to end. The weather got in the way a bit but other than that the Pool Stop staff did a fabulous job. Our project manager was always on site when there were contractors at our home. Communication was quick and precise. Their customer service has been outstanding. I highly recommend Pool Stop! read more

High prices, contentious and combative employees, and absolutely terrible support. I would never wish the Pool Stop experience on anyone. When 50% of the reviews are 1- and 2-star reviews, you know there's a problem. As an alternative, try El Dorado Pools in Rowlett for top quality everything including the very important employee traits of courtesy and professionalism. read more

We have been very pleased with the expertise of our team from PoolStop. Jeremy was particularly impressive and all around a trustworthy and responsive project manager. He always responded right away for us and he solved all of our questions without delay or issues. The team backing him up was respectful, efficient, knowledgeable and timely. Everyone communicated very well and the best part - they delivered ahead of schedule. Thanks guys. We highly recommend your services to those looking for a great team and a quality pool in a reasonable delivery time. read more

Pool Stop Custom Pools - Fill Day! - Hot Tub & Pool Near Me - Rockwall, Texas

My pool purchase with Pool Stop was the best experience I have ever had with any kind of contractor. From the planning stage to post build support they have been OUTSTANDING. Planning: Great process. They took my basic idea and made it into a garden of Eden. They matched the price and quality on items that I found better deals on and what other contractors had bid. Their build software was very accurate and let me tweak my plans very easily. I took full advantage fo this and they never batted an eye to fulfill my vision. There suggested changes all made sense and saved me a lot of money. Build: The project manager (Travis) was outstanding. They use the Co-construct app to update progress/planning during the entire construction, it was a real peace of mind knowing exactly what was going on. They addressed every concern I had. I didn't like how the coping looked, they actually came out, pulled the coping they had done and re-did it to my satisfaction. No arguing, no negotiating, they just wanted to make sure I was happy (BTW it came out perfect). The pool is an object of perfection, attention to detail is amazing. There was the typical periods of never ending rain that delayed construction, but the build was still completed very close to the deadline. Post Construction Support: They have been on top of the water quality, and some minor bleaching I had on my tan deck. I use them for my pool service and they have been very professional and maintain a high standard. Everyone seems eager to make sure you are a satisfied customer. Overall I HIGHLY recommend Pool Stop. From start to finish I couldn't of asked for a more professional and customer friendly experience. The workmanship is super high quality and the final product met all of our extremely high expectations. You will not regret hiring them to build your dream pool. read more

Pool Stop Custom Pools - Hot Tub & Pool Near Me - Rockwall, Texas

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My husband and I designed our pool with Pool Stop in August 2020. We were told it would take approximately 2-3 months from start to finish. Pool Stop took 8 months! We had hiccups after hiccups. The whole process was awful from beginning to end. Pool Stop was very unorganized. It started with the permit runner (Robyn). There was miscommunication with Pool Stop and the City of Rowlett. We had to call the City of Rowlett ourselves numerous times, and they informed us Pool Stop failed to submit the proper permits to the city and it delayed our building process. It took Pool Stop 3 months to get our permits completed because they were always missing a document, a design or a drawing. We followed up with Rae (construction coordinator) and she re-assured us everything was being taken care of, but it still took months before they submitted and approved our permits. Turns out, Pool Stop had been sending documents to the wrong email! During the design phase they surveyed our property to meet city requirements. We designed our pool with Landon. We designed exactly what we wanted. Turns out they surveyed our backyard wrong. We had to make multiple adjustments when we met our project manager (Victor). We had multiple elevation changes, which changed our decking design, number and location of stairs, hot tub elevation, etc. We ended up with a retaining wall, which we spent hours avoiding in the design phase. Landon completely oversold our building process. He told us our decking/coping selections were rarely picked so we should have no problem securing them, when in reality, the coping was back ordered and the decking was discontinued. There was also an outdoor kitchen in our project, which is obviously not Pool Stop's area of expertise considering it took weeks to find out if we could even run a gas line to where we wanted the grill. It took several more weeks to get the gas line permitted because Landon apparently forgot to include that part in the plans, which resulted in a surprise fee as well. This had our entire project on hold and we couldn't start the pool due to concerns that we might have to tear up all the decking depending on the gas line.During the construction phase, we had multiple change orders like concrete pumps, gas installation, and other things that weren't accounted for in our contract. Pool Stop should have had everything accounted for since they're building the pool from start to finish. They knew exactly what we were building, yet our budget kept increasing because they didn't account for certain things that should have been added in our budget to begin with. Our project manager (Victor) was good - at least honest compared to the rest of the Pool Stop personnel - but our whole project was unorganized. A lot of the problems we encountered seemed like they could have been avoided with a little forethought and attention to detail. It was easy to see Pool Stop was overwhelmed with the number of projects they committed to. The coping (Princess White) was back ordered. The decking (Turkish Carrera) was discontinued. We kept getting bad news throughout the building process. When they finally installed the decking, we found multiple cracks on the pavers. The decking was cracked/chipped on several areas and had large gaps between the coping and the decking. We paid a premium price for the stone selection, but it didn't feel like we got our money's worth with the poor workmanship. Pool Stop didn't order enough material, so yet again our project got pushed back. It was one thing after another. None of our material was ordered in a timely manner and we had to wait months before Pool Stop went onto the next stage. At one point we gave up and figured we'd stop complaining because it did nothing for us, but disappoint us for the day. We gave up on the timelines and weekly updates. Our project is finally done (8 months later) and Pool Stop has yet to come back and replace the cracked pieces. Overall, we wish Pool Stop would have been transparent from the beginning. We're disappointed with the quality of work/disorganization. read more

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GREAT job Jeff from Pool Stop. When we were one vacation we had a little snafu in our weekly service. Called the office on Saturday to see if the maintenance folks were still there, they were not but left a message. Knew it would be monday before someone would come out. To our surprise here come Jeff to the rescue. Jeff one of the maintenance supervisor came out on same day and rescued the pool. He fixed a couple things he noticed. Jeff went above and beyond the call of duty a hot Saturday late and got us clean and fresh. Jeff should be commended for his actions and hard work. read more

I have used Pool Stop for years. The staff have integrity provide excellent customer service. Tim Mott updated our pool a year ago and did an outstanding job. The negative reviews reflect the challenges of the construction businesses as a result of the pandemic, and then the winter storm. read more

Called Monday for a service appointment for a pump problem. Set for Thursday "sometime". Haley called at 8:00 Thursday morning to say she had me down as her 2nd call and would be here by 10 ish. Haley showed at 9:30. Diagnosed my problem, in 10 minutes and had my replacement pump installed and running in under an hour. Very knowledgeable, very pleasant and polite, and a great service tech read more

DO NOT USE. Poorly managed. Not only is turnover high among the pool maintenance staff, but the problems are compounded by poor oversight and management of the team. How many times will your staff bang on my window while I am engrossed in video-conference with my own client to ask me where the pool equipment is located? Seriously? It's not hard to find the equipment if you've ever worked with pools before. I even granted grace that finding qualified staff might be difficult and asked management, repeatedly, to instruct staff to not bang on my window and interrupt my work. Maybe the manager could invest a few minutes to acclimate the ever-changing staff to our pool versus sending them out with no training or guidance? I give up. There has to be a better option even if it means DIY. DO NOT USE this company. Abysmal. They don't listen to or care about clients. read more

I'll be really honest, I am new here and this is the only pool company I have worked with... but I have to admit that I feel like they really give that level of customer care that I'm looking for. My pool had some things that needed to be fixed but I had no idea because I have not been at the property very long. They fixed the problems that happened because the previous owner was negligent on their pool maintenance (and Pool Stop didn't charge me an arm and a leg). I called the manager today to thank him for fixing the problems with my pool and being such a pleasure to work with. You can just tell that he genuinely cares about his customers. I know if I ever need anything they will be there to help. *This picture was taken today! I honestly had never seen my pool so clear and pretty... read more

Pool Stop Custom Pools - Hot Tub & Pool Near Me - Rockwall, Texas

I couldn't be happier with this company. They correctly diagnosed the problem, were able to get me on the schedule immediately, used brand name, high quality parts, and my pool looks better than it has in years. We had repairs done, and had them do a deep clean, and I am happy with both services. The pool cleaner was a ninja, I never even saw him. In the morning, my pool was looking a little swampy and terrifying, and by the evening, it was an enchanted blue lagoon. Our repair technician was Jason, and he is amazing. Honest, fast, hard working. He is exactly what you hope for when you call a service tech. read more

This might be on me, as I wasn't aware how the sales team works at Pool Stop Rockwall. I reached out via email/phone and provided my survey. Then went in about a week later to see everything in person, we were there an hour & 20 minutes. The guy adjusted the screen to the way we wanted the pool, we looked at their limited materials and then started going over numbers as he quickly started changing things so fast we couldn't keep up. He showed us an email he said he just got that day (it was a Sunday, but the email was dated the prior Tuesday, but okay), reflecting a price increase that day after 5pm. At 5:03pm he said if we wanted this current price of $XX we needed to sign by the end of the month (we were there on the last day of the month) so technically we were already late to get that deal by 3 minutes. If we waited, it would go up another $5k. I asked if he would email us the estimate and pics, so we could think it over, and his response was "No." When I asked if he was serious, he absolutely was, said it was because they are competitive and didn't want us to shop around. If we wanted to see the drawings again we were welcome to make the drive back up to review, however, the new inflated estimate was only valid for 24 hours. Who doesn't shop around for such a huge investment? Who still does business like this? & what happens to that estimate after 24 hours, they delete and make you spend another hour & 20 minutes doing the same thing? read more

This company is terrible, from their lack of communication, to their poor quality work, down to their dishonesty. The price tag is high and the sales pitch is good but once they have you, it goes down hill from there. Many companies blame customers' dissatisfaction on covid issues the company could not control but quality work and honesty are not dictated by covid..... read more

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Worst pool company! They show to be great the first few months. After that they do a horrible job communicating. Destroyed our sprinkler system in front and back. Destroyed front landscaping. Decking cracked first week layed. MOST IMPORTANTLY leak in our pool for months before they fixed our brand new pool!!! After that was fixed a leak happened on our brand new waterfall and that took a while to get fixed!! Worst and most stressful experience!! Owner does not show concern either. read more

My pool was in need of an update bad. tim mott did a fantastic job designing the new upgrades and plaster. Very reasonable priced. I made the right decision now that its complete. Save your self some agony and just use pool stop rockwall. read more

I have been using Pool Stop for my weekly cleaning service on my pool for about five years now. I was happy for about the first three years and the last two years their service has gone down the drain. I paid over $200 a month for their cleaning services which should have included skimming the top of the pool, brushing the walls, checking chemicals, vacuuming. Etc. I now work from home and actually saw what they did. I have personally witnessed the them come out check chemicals and empty baskets and leave. Sometimes don't skim the top of the pool, brush the walls or even vacuum. My pool is only five years old and I've noticed the walls in my Jacuzzi which never got vacuumed are starting to turn a beige color. They are literally at my house for five minutes and leave. I have had to call and complain several times within the last year and things get better for a little bit and then go back to where we started. I finally had to cancel this last time when the tech came out didn't do a thing, but empty my baskets and check the chemicals. He clearly saw that I was in the garage with the garage open and left my pool partially dirty. He did not skim the dead bugs off the top nor brush the walls or vacuum. The audacity. read more

Stated out great. But that was before we signed the contract. Have had problems with pool stop from the time they started the project. They don't respond until you hound them and then about a week or more late. But when they wanted their money they were quick to get in touch. We paid on time! Each installment They cost us 3k in sprinkler damages. There worked covered up drains with dirt without a cover. Only found it by chance when we had to replace the sprinklers. Wow.. The pool lights did not work for weeks. They kept saying someone be there and each day. No show! Hot tub has never heated up yet. It's been 2 months since "completion" the pool itself won't heat up as well. Remote does not work. Their pool maintenance is incompetent. They keep forgetting the gate code. Then went to wrong house. There is only 2 other pools in the neighborhood. Smh ours is the newest! We are now going to use a different pool company for maintenance. read more

Pool Stop did great on the construction of our pool. From the design to completing it, we were pretty much pleased. The only complaint we have is with the coping around the pool. It absolutely sucks and they won't do anything about it to fix it. We spent a lot of money on the whole pool and patio they did for us and we expected them to finish it out as nice as the pictures they show you before we ever began. I mentioned the crappy coping immediately to the construction manager. Btw, he was superb! He agreed with us about the coping. It was the upper people who decided it was not going to be fixed. This is the reason we are giving them 3 stars. It's very disappointing when I look at the pool and see the ugly coping around the edges! It looks dirty and disgusting! read more

Called the store to complain about my pool pump pumping air bubbles into the pool (because the water level was too low). Colby said that's not their job?? I pay them for a weekly service and I have to add watery self???!! What am I paying them for???? Don't use them and I too will find somebody else!!! If that's their Culture!! Sounds like if they burn up ur pool pump -- more business. Your problem according to Colby!!! read more

We had Pool Stop for 2 months and had a very poor experience. We purchased a home with a pool (first time pool owners) and figured we'd continue the service with the company the previous owners used. Service started off fine but it seemed like after every other cleaning there was an issue. We had multiple incidents where things weren't completed and we had no documentation of what was being done. The final straw was when all of a sudden our fountain stopped working and the manager, Ruben, contacted me and basically told me I wasn't willing to put in the money to maintain the pool. Today was our last day of service and when the fountains were still not working we went to the ultimate source, YouTube, and figured out how to diagnose and fix the issue ourselves. It's amazing that there was 3" of debris in the pump skimmer (which we pay $150+ every month to have maintained weekly). Once we cleaned that out all of a sudden the fountains work!! It appears to me that the management of this company is simply looking to find ways to charge you more money for issues that they likely cause. It's unfortunate that we couldn't trust this company, I'm sure other customers have great experiences, we obviously didn't. I would advise customers of Pool Stop to question any suggested charges/repairather then take their word for it. read more

Pool Stop Custom Pools - Fountains working minutes after cleaning skimmer - Hot Tub & Pool Near Me - Rockwall, Texas

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First let me start off by saying that Travis is by far the best person we had to deal with, he was our construction foreman and he did a great job keep us in the loop and the outcome was awesome we enjoy our pool every day. The construction process was a little messier than I expected I wish they had at least save my wiring for my sprinkler system so when I go to redo it it wouldn't be so costly and I wish they would have a clean up after each phase. But overall everything came out great we would recommend Pool Stop to all our friends. read more

Buyer Beware. Do not use Pool Stop. Owner Harvey Rippy is a crook. Horrible experience. They will rip you off. The owner only care about the money. Would never use again or recommend them. If there is a 0 or negative star, I would put that. They do not deserve any star. read more

Very disappointed. Nice service staff but there prices on stufff in the store is way overpriced. They have o.s.d speakers for 399.00 . I googled them and amazon was 199.00 with free shipping. I showed salesperson the online ad and she stated the manger would never match a price or discount any item in the store . I told her I would like to buy but I'm not paying double the amount. She stated her manager would not allow anything off and I should by online . She also stated that the company o.s.d is where they buy the speakers from for there store . It's amazing in today's online environment that a company like pool stop wouldn't even try to adapt to online pricing or attempt to keep customers coming into there brick and mortar locations instead getting the customer accustomed to just ordering online and eliminating there brick and mortar store and the staff that works there read more

Extremely disappointed with Pool Stop in Rockwall. We purchased a 4 year old home that had a high-end pool from Pool Stop and learned a few months later that it had major structural damage. They have zero interest in fixing under guarantee, quoted us an enormous price to fix it, and have zero interest in our satisfaction. They do not seem to care at all about customer service. read more

If you're looking for a company to create a pool, look no further. Call Pool Stop!!!! They are a Rockwall based company that does superior work. They just finished our pool (the second pool they've done for us) and we couldn't be happier. They kept us informed of each step during the process and provided a nifty app called Co-Construct that outlined each step in the construction process reporting dates for each step and the status for each step. We broke ground in June and were swimming yesterday! A great local company!! read more

I went to Pool Stop today and purchase an equipment. Employees were great but the manager running the store is very unprofessional! I've never been more insulted in whole entire life. The employee apologized to me for his rude behavior. I will say today I will never ever step foot in this store. I will take my business elsewhere. If you don't want to be mistreated for something you purchase and try to return it don't ever go to this store! Yes, they gave me a refund but degrading your intelligence is a NO for anyone working in sales! read more

No refunds on chemicals and not posted was told it was a OSHA reg, but was to it was on the receipt yes it is and that's after the fact that you bought idiots read more

I wanted to wait to review until we had our pool completed for a couple months to allow for for a full review. From the very beginning Pool Stop has been great. They were the first to call, make a design/initial visit and give a virtual design with quote, thanks to Andrew. They worked well within our budget and also contracted with another company on extending our roof on our porch to help with construction process. All this was sounding like what we wanted, so we went with them. Our head of construction Victor was always letting me know the schedule and when they would need me in advance to be home. Ryan, who helped us pick colors, textures, etc. gave great advice but also let us decide, even taking us to finished pools to see what it would look like in the end stage. Pool school after project was done was also an amazing experience with Tim who showed us all the ropes on how to keep our investment pristine. Honestly I am very happy overall from start to finish we went with this company. Yes, we had weather delays with rain in the spring, but again, was always informed. Yes, we have had very minor issues we have called on since completion and they are there promptly and issues were fixed easy. We take a water sample up every week for a free chemical check and get great advice from everyone we have spoken within store. If you are wanting to get a pool to relax in your backyard oasis, I would absolutely recommend Pool Stop. read more

Pool Stop Custom Pools - Porch extension - Hot Tub & Pool Near Me - Rockwall, Texas

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We just built a pool with Pool Stop and had an excellent experience all the way through. We worked with Casey for the design and he was really collaborative with us and gave us ideas at the same time. Our project manager, Victor, was very responsive and professional and always did what he said he would and showed up when he said he would. We also had great customer service from Ryan who helped coordinate all the contractors during the process. Our pool is gorgeous and they have really been top notch. Having never owned or built a pool, we were very impressed. And we used PS based on reviews from other neighbors. Most of the people in our neighborhood with pools use them for service even if they didn't build with them initially. Would def recommend and am surprised to see so many negative reviews on Yelp! read more

I agreed to be put on a monthly call list regarding charcoal delivery for my Big Green Egg. The first month, my charcoal was to be delivered on a specific day, but the delivery was never made. I called the store & they brought it out the next day, so kudos to them (though who knows if I would have gotten my charcoal had I not called). The 3rd month, I was billed for charcoal I didn't order. When I called to dispute it, the gentleman that answered the phone said he would take care of it & issue a credit. Fast forward 2 months, I get a call again from the store asking if I need charcoal. I didn't, but did ask if she could confirm that my credit was issued. She kept telling me yes, but wouldn't give me the date of the credit--I wanted to double-check with my bank. After asking multiple times, she finally told me they didn't credit my account, but issued a store credit. I told her I didn't want a store credit, it was their mistake, I wanted a credit to my account. Her response? "If it was such a big deal you would have called us sooner. We have no way of verifying whether or not you received the charcoal". I called the second I saw the charge on my card. REALLY??? That's customer service? Pool Stop...y'all ought to be ashamed of yourselves. read more

I said that I never would go into one of these stores again but I was in a bind and needed some chemicals for my pool. I desided to go in one more time just because I had to. I have to admit the people that work there are very nice and helpful. I am a little mad at them for trying to over charge me on a salt cell but I have to say again that the guys that work in the store are doing a good job. I am giving them a new rating of three stars read more

I have been a customer of Pool Stop for the past 8+ years and have never had a reason to look elsewhere for service. I maintain my pool on my own and bring water samples in for complimentary testing, purchase my chemicals there and rely upon their knowledge and recommendations for various issues that arise. Throughout the years, I have used them for a variety of pool repairs (another contractor had constructed our pool) and have always been beyond satisfied. Great owner. Great team. Great customer service. read more

I have been a customer for eleven years and have had great experiences over the years. I find the service is always prompt and pricing GREAT! The owner Harvey is a Combat Marine Veteran who started the company from scratch and values relationships. Yesterday evening my main pump quit, the service tech arrived this morning and informed me that the pump failed because of a minor part (capacitor) failure. They could have charged me for a new expensive pump but did the right thing and said the repair charge would be minimal. Harvey is a credit to the Marines and all Veteran's. read more

First time pool buyer/owner, so I wasn't sure what to expect. Now that my pool is complete, I think that the process was handled well and the people I worked with were great. The selection and design process was interesting as you try to design a pool in the budget you're aiming for, but Casey was very helpful and patient. He worked with my concerns and ideas to create a design and find selections that would work. Most importantly, he provided information to me always on time and stayed in contact along the way. Thanks Casey! When it was time for the construction of the pool to begin, I met Brian who would oversee the actual build of my pool from start to finish. He also was extremely patient to work around my work schedule to meet for the first time. From that first meeting on, Brian was professional but also caring as we talked about every detail. He was patient with my questions and always kept me informed and updated on status and next steps. Coordination of this type of construction is a lot of work as many things have to go just right and be timed perfectly for things to come together in the end. I could tell that Brian worked extremely hard to keep everything coordinated and running well often times really early in the morning. He did a great job of keeping me informed the day before of anything I needed to know for the next morning such as early contractors or trucks blocking my driveway, etc. He made sure I was okay with every step of construction and for my first experience, that was truly important to me. I can say that building anything is not without challenges and deviations from plans and that could have been very frustrating without someone like Brian to take me through the process. His knowledge, professionalism, and integrity are true assets to Pool Stop. Thank you so much Brian! read more