originally bought our tub from Chris 10 + years ago! Chris came out and got us up and running like…read morebrand new- he even made a return trip to tweak a few remaining issues that we caused!!! couldn't have asked for better service or expertise

This company employees and management do not care the quality of work nor rather the repairs were…read moreneeded. Spend $2000 with them and still spa is broken....their response....your problem...we regrouped our company so we don't care. Negative star review

I was attempting to check my water and start taking are of my spa myself. Brandy Weems checked my…read morewater, showed my what to use and how much. She had the perfect skimmer for my spa. I am so impressed. She explained every step and was so kind! She was patient with me and walked me through each step twice. Thank you so very much!! She gave me the confidence to start this process. You are my go to pool store!! Pam S.

A great place for all pool needs. Everyone is knowledgeable and friendly. Terry is the man! He…read moreknows many customers by their first name and is just a great person. No need to go anywhere else.

I think I have found a good pool company! Came out promptly…read moreand did a great job on my filter. Every knowledgeable and reasonably priced as well. I will be using them again this summer! Thanks Alan!

Very happy with their service! We had a pool full of algae due to neglect by last pool caregiver…read more They were locally recommeded and swooped in to save our summer! Alain and team are professional, prompt, curteous, informative and nice. Highly recommend!

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Blue Escapes is a top-notch pool maintenance company. They have addressed emergency situations for…read moreme, like the time a piece of PVC blew during a cold snap, sending icy water spewing everywhere, but they're also great for routine maintenance. I highly recommend this company, and I'm not always easy to please!

Hired them because Bob does know his stuff, but it was all downhill after the original consult…read more Working with them has been an utter disaster and waste of some 55k. In a mere 6 months AFTER the pool renovation was completed, the pavers gapped, not once but twice. They came out and fixed them, even doing soil injections a second time only for the exact same problem to return. The concrete beam or whatever its called under the coping is cracking and falling apart in two places. I've got several seams of grout in the coping tile that has completely separated b/c their sub contractor did a horrible job with cuts and used grout in almost 1.5inch seams which is absurd. They keep saying they are going to come out, but weeks pass without a single person showing up. Its now been months and I'm exploring my legal options, even if it just means taking them to small claims court. These guys are a construction defect nightmare who use a bunch of cheap mexican labor that doesn't speak english. DO NOT HIRE THEM. Update: They still haven't fixed the horrendous grout work yet they've been telling me for months someone will come out to fix it. Look at the grout size....this is the quality of work everyone. You think this is acceptable? Then they send out some loser who barely speaks english and he does a hand cut on a tile so it looks jagged like a bottle cap. He puts a bunch of sand in without truly fixing the gaps and calls it a day in an hour. The owner of the company, Bob, emails me to say it's all fixed. This company is a blatant joke. I should sue them just to make their life hell since they have made mine hell. Blue Escapes is just one giant construction defect claim waiting to happen. The worst contractor experience I've ever had and I've done full remodels on several properties before. If you hire them, be ready to spend a lot of money for the worst possible workmanship you've seen. You've been warned. Update 2: They sent out another band of incompetent illegals that don't speak english to try and fix the deck, but the joke continues. None of the pavers are level. None of the separation gaps were fixed, and the underlying issues still not addressed. Their incompetence is exhausting. I have officially filed a complaint with the BBB. I will no longer allow them to "repair" anything. I've asked for a 10k refund so I can hire another company to fix the pavers, the coping, and the bond beam which is crumbling. I've also hired an attorney on retention and I'm ready to go to war at this point. This business should not be in business. Of all my years remodeling properties, I've never dealt with this level of stupidity, poor management, and pure incompetence. It would be funny if it wasn't my property. But here we are and I'm beyond livid to the point that I will pour money into the legal side to crush this company. That's how pissed off they have made me and I've given them several opportunities to make things right. They will be lucky to be in business after I'm done with them.

It's sad that I to have to leave a negative review about this company. I have had two ENTIRELY…read moredifferent experiences with Hobert pools. I had my first pool built in Wylie and the process went well. There was an issue with decorative glass tiles being forgotten on the steps but this was corrected after the pool was built and filled. They also damaged my fence but paid to have it repaired. So that experience was good 4+ stars. My second pool was built in Farmers Branch and it's like a whole different experience. My pool has had leaks like crazy. I do have a lifetime warranty on the shell so each time I request a leak check they send someone but they do tell me that if no leak is detected then I will have to pay for the service. Well each time there has been a leak. My skimmers leaked, as did my main drain. Well the skimmer box was fixed and the main drain was "fixed" but in the process they cross treaded the screws that hold the main drain cover in place. So I keep texting their service company and they say they will send someone out (usually no one shows) this has been going on for close to a year. The main drain leak was detected the middle of 2023 and the cover hasn't been fixed since then. In addition my spa grout needed to be replaced after just 2 years this wasn't covered under the shell warranty but the guy who did replace it said it looked like it was very thin (too much water) when it was done so it just dissolved over time. All of my LED pool lights went out and had to be replaced this past year- so they lasted 4 years not sure if that is good or not. But it wasn't cheap to replace them. Overall this experience with this pool has been nothing short of horrible and while I felt I got great service the first time around this time I can't get anyone to fix or follow up on issues. Very disappointing, I had recommend and suggested Hobert to many of my coworkers, friends and neighbors but from now on I will not. Update 6/28/24 They sent someone out and so far (2 weeks of using the robot cleaner but no one has gone swimming yet) the cover has remained on.

Wanted to thank everyone at Hobert Pools for helping me out yesterday with my pool. I bought a…read morehouse with a pool and had no idea how to take care of it. Tim came out and was super awesome! He went through all aspects of my system and explained everything to us clearly. Also appreciate that he was honest and forthright, and didn't try to upsell me on unnecessary products. It's getting more and more difficult to find honest service companies these days. I have Hobert in my contact list and they'll be the first to hear from me when/if I need help

We decided we wanted to add a water lily plant to our koi pond to provide shade for our fish. We…read morehad been to Dickson Brothers many years ago and decided to check out what they had. We were babysitting our 3 grandchildren for the weekend so they had a blast checking out the pond display and yard decor inside. The pond display has a few fish but the highlight was watching the turtle! We went outside and saw all the baby fish in the tanks and lots of pond and bog plants to choose from. We saw Sid who was working outside and we had a few questions for him. Sid was great! He was very helpful and kind, answered all of our questions and even offered up some suggestions! After we chose the plant we wanted, he carefully wrapped it up for the trip home. He made sure to tell us how to fertilize the plant and we bought some tablets to use in the future. We had a great experience!

Great place! Lots of plants and supplies, friendly staff with great service. I wish I had found…read morethem before I built my pond.

We had a pool completed a few months ago and have used Pool Aid to test our water and have…read morepurchased chemicals from them. With each visit they have been professional, courteous, and knowledgeable in all things associated with our pool. Unlike many other pool companies, they don't push chemicals you don't need. We will continue to support this local business.

Honest and excellent communication. Helped me out in a real pinch due to the 2021 snow storm and…read moregot our pool from swamp to ready to swim in very short order. The before picture is only the start of the swamp. By the time Pool Aid came it was dark green and we couldn't see the bottom. 1 week later our kids were swimming.