I had a major algae problem I could not control. I called AAP and they came and checked it out. It…read morewas too far gone (see pic) to treat with chemicals, so they drained it, pressure washed it and refilled it. MY GOSH!! I couldn't believe how clean they got the plaster, and when refilled and balanced it looks perfect! It took 1 day to drain, 1 day to clean, 2 days to refill and we were back in the pool! I am very satisfied with AAP and would highly recommend them for all your pool maintenance needs! Thanks to all who helped us get our pool back just in time for this great Texas heat!!

Once again Dan exceeded my expectations with his customer service. I am having trouble with my pool…read morecleaner and he let me borrow one of his until we figured out what is wrong with mine. He took mine and to figure it out and did not charge me because he said it looked perfect inside when he took it apart. He did not charge me for his time to do this. In fact he did not charge me for anything. I am a customer for life for his honesty and impeccable customer service. Mine is under warranty and I have to reach out to Hayward so Dan told me to keep his until I get mine taken care of. So grateful for his helpfulness because I am so frustrated with what is going on with my pool cleaner. His works great in my pool.

Over the summer our weekly pool tech - Kyler started with our pool. He does an amazing job. Very…read morethorough and takes time to answer questions. Happy to have Kyler servicing our account!!

Won't return my calls Need refund and pool warranty work…read moredone. They remodeled my pool in Oct 3024 and now it needs repair. The rep came out and told me it would be fixed and someone would call me but they never did and I have called and left messages several times with NO RESPONSE

Working with Lake Pointe Custom Pools has been an excellent experience. I've built two pools with…read morethem, and each time they've been attentive, transparent, and easy to work with. They provide clear options, are upfront and honest about pricing, and are always just a phone call or text away. I couldn't be more pleased with the process and the results.

We've had our pool now for 3 years and I'm so thankful we chose Lake Pointe Custom Pools. They've…read morehelped us with any questions along the way, and this past winter even contacted their clients to see if we wanted them to winterize the pool before an ice storm hit. Best decision ever, I didn't have to stress over the pool at all. There's nothing better than a pool in the Texas summer, and there's no company better to do that than Lake Pointe!

This could be a record! A 29 year review!!!!…read more At several houses, different pools and conditions I've used Pool Chlor to treat my pools. Are they perfect...No. over the years I've dealt with two owners and countless service technicians. There have been a lot of ups and downs but, they're always come through. Recent upsets with supply chains and labor shortages have affected them like everyone else. However,they've always been responsive to an out of the ordinary phone call. I would recommend you take a look if you're thinking about a new service company or you're starting up a new pool.

Pool Chlor continues to provide outstanding service. They are honest, fair, and easy.to work with…read more The owner, Jeremy, runs a great shop and his supervisor, Ben, is great. I highly recommend using them.

Pool Tech is AWESOME!! Our new equipment install went off today without a hitch. They were here…read moreexactly when they said they'd be and did precisely what they said they'd do. So honest and trustworthy. We look forward to a long-lasting business relationship!

Avoid this pool company at all costs. They need customer service and communication skills training…read more I will preface this review by stating I have never owned a pool and this was my first pool company to deal with. I say that because I informed Debbie of this fact and she answers the cell phone on their website. And I reminded the pool tech person that came to install my salt system at the beginning of the appointment. I bought a house a few months ago that had a pool built last year from Riverbend Sandler pools. Hindsight is 20/20, I should have just had Riverbend handle the salt water conversion. To try and get a straight answer about any thing out of Debbie was a struggle. She would tend to go around in circles and I never got a straight answer. She was rude and a bit demeaning with some of her responses. Debbie told me the only store they will warranty the installation was 1 stop pool store. Now obviously they have a money benefit to send you to that store, but dealing with that store was a bad experience and I won't be giving them anymore business. But we will save that for another time. The most frustrating part of this experience was the person Pool Tech sent out install the salt system. Debbie gave me a window of 8 am to 12 pm on a Thursday. I didn't get a text from the tech till 12:37 pm to let me know he is on the way. She told me I could leave work towards the end of that window to have the tech show me how the new salt system works and what important items I need to know. Granted I am not asking for a pool school, just how the salt system works, and what I need to know. You have to pay an extra $150 for the "pool school." I think that should be included if you are paying for work done on your pool, but whatever. I show up at the house and the tech is in my backyard standing next to my pool equipment. I bring the both boxes that the salt system and cell came in. I reminded him that I am completely new to pools and need him to show me what are the important parts of the salt system and maintenance. Since I know a salt pool is different than a regular chlorine pool. He said "sure no problem." I asked how long would he need to install everything and what time I need to be back and he said 2:30 pm. As I am pulling up to my house as I get a text at 2:29 pm stating "Work with Pool tech has finished." That's strange, the pool guy is gone. I call his cell and to ask where is he at. He said oh I left 15 minutes ago...what? I asked him why he would leave already if he hasn't explained to me how the salt system works? He said "I don't need to explain it to you, the system is pretty self explanatory.You just add the salt." I was shocked by his arrogance and how rude he was. I told him that Debbie told me he would show me what I need to know about the salt system. He verbatim says "Debbie works our phone, she doesn't work in the field." lol what? Then guess what, he shows back up at my house 10 minutes later completely annoyed. Like I am making him do his job or something... Then I ask him why didn't he add the salt to the pool? He says Debbie should have told me to add the salt the night before to the pool, that is not something he does. I had several conversations with Debbie and she never told me that I need to add the salt. But I thought Debbie just answers your phones? I had Riverbend come and give me the pool school prior to this interaction and that pool person that came to my house was 100 times better to work with than the person Pool Tech sent out. If I had not already bought the salt system from 1 stop pool store, I would have returned it. And had Riverbend handle the installation. There are several pool companies out there, I would steer away from using Pool Tech.

Sterling Pools is awesome. They have taken care of my pool for the past several years and I am very…read morehappy with the service. Kevin takes time to explain what is wrong and will help ensure the problems don't happen again. If he needs to order parts, he will let me know how long we can expect and when he will be back to complete the work. Would recommend to anyone looking for pool service. They do it all from small repairs to big renovations, plus weekly service.

Warning. Do Not Use this company. They came out and charged a fee to diagnose the issue. They…read morethen stated they needed to order the parts and would be back to repair. They never came back to repair and they would no longer answer phone calls.

Contacted Ivory to repair filter or motor and service the pool. Dismantled the filter to the tune…read moreof $1,000. Motor issue handled by someone else name Tracey, who dismantled everything and claims the problem is a cracked filter case that was not cracked prior to this company touching it. Now I am left with a filter that is in pieces, a very green pool, no response from anyone.

The pool was kept very clean by a tech named David. My issue is I was paying full price but rarely…read moregot the pool cleaned on the day it should have been cleaned. When it was cleaned it was often at 9pm or when it was dark. I would typically vacuum and do most of the maintenance myself. They did keep the water balanced well. I think much of the problem goes to the nature of the business. Rick is building a franchise. It seems like most energy is devoted to gathering and bundling clients in batches of 40 to a future franchise owner in exchange for 1000 a month. I reached out numerous times but eventually gave up and changed services. It is a shame because David was quite good at what he did but the company overall was lacking in customer service.

They replaced my pump and filter, replumbed the entire system…read more Quality of Work - perfect!! Promptness - could not have been more prompt!! Communication - Flawless!! Training on New Equipment - very thorough and knowledgeable Integrity - they are the most honest and high integrity that I have ever experienced!!! Overall - the best experience I have ever had with a contractor. HIGHLY RECOMMEND!!!

Worst service ever. I have used them just for a month. they aren't professional. My pool surface…read moregot damaged by them. I wish I made a contact so that I can sue them .