The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

I am updating my review because Colby at Southern Leisure did what was fair and needed to be done…read more Southern Leisure is replacing the Marquis Crown Epic that was just poor quality. I was at the show room and was amazed at the quality of the Marquis hot tubes in the show room verses what I received. Southern Leisure is doing the right thing replacing it. I did not want nor buy a blemished hot tub I paid full price for it. Now its up to Marquis to build my replacement to the quality standards I have seen in other Marquis hot tubes. Colby with Southern Leisure was great he was very understanding of my frustration with the issues and in the end came up with a solution that was just and fair.

****REVIEW UPDATE: spa was delivered 12/14. Received great service from Colby who saw my review and…read moredid what I was asking for the entire time - set proper expectations and communicated about the product I received. Very happy with the service provided by Colby. Originally gave one star, changing the rating based on the service Colby provided. I have had the absolute WORST SERVICE ever. I ordered a new hot tub in MARCH. My original delivery date was slated for August. Not ideal, but understandable with the supply chain issues we're experiencing. It is now November, and still no hot tub. More than that NO COMMUNICATION at all regarding when I can expect my hot tub. I have visited the store and called, only to be told the regional manager will call me - still waiting on that call. I have had better service spending a fraction of what I'm spending with this company. They are great before the sale, but after the sale is dismal. I will never recommend this company to anyone.

Always excellent customer service. Colby is the best! He is very knowledgeable and answered all…read moremy questions - more than once. He did great work on the repair and advised me on other issues with the pool including how to fix the fountain in the hot tub. Very pleasant to work with despite some of my silly questions. A+++. Thanks Colby! Richard Henry Dallas, Tx.

Parts department lady on Saturday is worthless. standard 2"…read morePVC union o-ring. Won't even attempt to find it without quoting a part number. Didn't know what brand parts she had for me to find a part number on my phone. Been in there before a few times looking for parts. Never successful.

We purchased a grotto and we are impressed with the look and strength of this and they delivered it…read moreon time

I recently reached out to UR when I was searching for a floating basking platform for a diamondback…read moreterrapin I was about to adopt. I asked so many questions, first about a floating rock, then about a log. They were so patient and helpful, always responding quickly. I ended up ordering the #004 log, which arrived amazingly fast. It is perfect! My DBT quickly figured out how to climb up, and loves basking under the heat and light fixtures.

This is a typical Leslie's. They have a wide selection of all types of pool supplies. When I walked…read morein, I was quickly greeted and assisted by a very friendly gentleman that was quite knowledgeable. He made suggestions from several different price ranges and answered all of my questions. I am glad this particular location is close to my house, as I will return.

Leslie's sold me defective Polaris bag. It happens. No big deal. I took it back today, not wanting…read morea refund, but rather an exchange for one that works. It's very clearly a manufacturer defect. The problem is that David the store manager is the ONLY personal who can exchange the $50 bag for another and he only works certain days of the week as he hasn't empowered his asst manager or any other employee to take care of their clients. The assistant manager was nice and wanted to be helpful, but he didn't have the authority. I've given them my business for 10 years, but that ended today.

Thinking I was walking into a "Ross" type pool place.. quite the contrary!! The place was clean,…read moreorganized and damn great prices compared to their bigger L competition . Dalton was a great source of information.

Frustrating experience we've been dealing with all summer. Contacted for a DE filter replacement…read moreback in May 2025, and we knew what we wanted. Had trouble scheduling an installation date or getting calls back from the store - they finally came out and installed it, but it was not done correctly. The filter container was hanging off the concrete pad, they tried to feed DE through a skimmer with a sock on it, and the pvc piping wasn't done well. It took multiple calls to the owner and 2 additional visits for someone to come out and finally fix it. This was after they insisted they came to my house and "everything looked fine", but my Ring doorbell and gate confirmed they didn't come at all and must have gone to the wrong house. Immediately after the fix, the brand new filter started leaking from the seal joint, and no one will actually commit to coming out and looking at it again. I've been scheduled "on the board" for multiple service visits - but then they no call/no show and I have to follow-up again. I understand staffing is tough, but they've used the excuse of being "down" a pool tech all summer so that the owner is having to go out on calls himself. I also had a big issue with high copper in my water - it was filmy, blue/silver in the net, etc, and they said "they had never seen anything like this" and didn't know what to do. They didn't test the water or seem to have any ideas or solutions - I figured it out myself with a test. The price on the filter was ok and I was trying to find a more locally owned alternative to Leslie Pool. However, it's been such a hassle dealing with unnecessary issues from the installation that I would not recommend purchasing equipment from them.

The new manger Shawn is fantastic. Knows how to treat a customer and is very pool knowledgeable…read more I am definitely using this location even though it may be a little further from Lake Highlands.

There used to be nice people working here, but lately the guy who is there most of the time is…read moresuper rude. He won't even greet you when you walk in the door. We have bought so much stuff at Leslie's over the years, I'm kind of incredulous about being treated this way. No hello, no thank you, just rude like you're interrupting their day, even when there is absolutely nothing going on in the store. If you need your water tested or need to buy anything from Leslie's save yourself the aggravation and go to the Hillcrest and Campbell location instead where they are sweet and helpful. They say things like "how's your day going?", "let us know if you have any questions", and take care". Goodbye and good riddance Leslie's at Coit and Spring Valley.

We had some issues with our spa and called for a service call. They sent an older man who charged…read moreus over $1000 replaced some parts and left with the hot tub still broken. He ignored my calls and when I texted regarding my concerns, he confirmed he would not return and preceded to insult me. I would not use this company ever again.

From the owner: We are inground spa spealist serving the North Dallas area. We do service any type of spa, inground…read moreor movable.|Year Established: 1983.

Thank you Leslies. Informed employees. I go to many Leslies and their service is much better.read more

Came in for an O Ring. Horrible customer service…read more Tried to sell me a different rubber ring. When I questioned the ring he acted like I was stupid, kept showing me the instructions. I responded "I understand what instructions say but the ring I'm showing you is not the same" He Kept disagreeing with me until I pulled off the rubber ring from fitting and was visibly different in make and size. He then Told me I was a "D@&k" while scurried off to the inventory room and that's when I left. I'm a "D@&k" when I was correct....interesting. Never again will purchase from Leslie Pools.

I have been making the rounds to different Calloways locations. It's natural as it is one of my…read morefavorite nurseries. The first thing that comes to mind when I think of this particular Calloway's Nursery is customer service. On my recent visit here I was taken back by how many times I was engaged by employees who offered assistance. In a world where many businesses seem to be digressing from customer service, I found Calloway's attention to it quite refreshing. I was also impressed by the huge selection they had here. They had great selections for every area in my yard, whether it be shady, sunny, or somewhere in between. In addition to plants, they had gloves, yard tools, decor, and more! Pretty much almost anything you could need. They also had some pretty cool moss birdhouses, one of which came home with me! Calloway's has fairly reasonable prices, on most things. They also have specials each week and a lot of those are great deals. I also recommend you become a member of their garden club as the rewards seem to add up pretty quickly for me. Review #2063

Was trying to get a couple of vegetables. Well, we couldn't because the guy told us he shut down…read moreall the registers so we couldn't make purchases. So we ended up going to one of your competitors and bought a ton of stuff there. I don't understand why you'd do this when you knew you had customers in here. I guess you didn't want the business.