The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Love my spa and after 3+ years it was time for a little leak maintenance. I called on Friday with a…read moreneed for a quick turnaround within 2 days for someone to come. Megan put me on hold, came back a few minutes and squeezed me in the schedule for next day. Outstanding! Ricky and Scott, the tech's arrived, found the issue, fixed it and was gone within 20 minutes. Outstanding! The right people make a difference, today, they've shown they have the right people!

Love our spa great company to work with! Family owned, and operated. Very knowledgeable and willing…read moreto help.

I would have to say that I enjoyed a lot of the new upgrades at Spa Castle…read more We were lucky that we went at the time we did because we had a lot of the rooms to ourselves. I have noticed with any type of spa experience the best time to go is during the week and in the morning. There was a ton of staff really taking care of the entire place and everything was being cleaned throughout the day. As stated, I really enjoyed going to a lot of the new rooms and to pool outside. If you are looking to relax , then look no further. Spa castle offers a relaxing and unique experience in Carrollton. #girlsmorningout

I've rarely been compelled to write a negative review but I feel it's only right I inform others…read morewho are thinking of going. I've been to spa castle in NYC having grown up there. I remember it being a fine establishment for the price (10+ years ago). So seeing that they've recently renovated here I was curious and decided to go have a relaxing day. This place is not Korean and obviously not meant to be on par - it's a Chinese alternative and unfortunately cuts corners and costs wherever they can and it shows in how the reno was done. For 2 people it was close to $200 without any additional purchases. Issues 1) You put your shoes away in a small locker before proceeding to the main locker room. Typically in spas where you're forced to take off your shoes - the staff also do not where their personal outside shoes indoors. This was the first red flag. Everyone walks around in their normal shoes. You're basically walking behind them and stepping in all the filth from outside while being barefoot. I'm Asian, this is u acceptable. 2) A few pools indoors and out were inoperable because the caulk/sealant they used were coming off and floating around in abundance. I can't imagine what the pools with jets look like without the bubbles. You can see that the renovation was done hastily and someone even posted a picture of no permit work done. Concerning 3) In the men's area, the sauna was not hot. The steam room had a pungent paint/construction scent. Not something you'd want to breathe in for extended periods. 4) Saunas on the main floor had no identity to them. If you are used to going to other Korean spas, you will be familiar with each room actually having a unique healing property. How? You saw the bags of herb, you smelled it, the light sources were legit. Here each room is the same. The rooms with light therapy were cheap aliexpress strip led lights that didn't work in some cases. This place isn't worth the money. You can tell from an hour or two that no one really cares about the experience. It's a money grab.

Always excellent customer service. Colby is the best! He is very knowledgeable and answered all…read moremy questions - more than once. He did great work on the repair and advised me on other issues with the pool including how to fix the fountain in the hot tub. Very pleasant to work with despite some of my silly questions. A+++. Thanks Colby! Richard Henry Dallas, Tx.

Parts department lady on Saturday is worthless. standard 2"…read morePVC union o-ring. Won't even attempt to find it without quoting a part number. Didn't know what brand parts she had for me to find a part number on my phone. Been in there before a few times looking for parts. Never successful.

We have used Summerhill Pool for remodeling a prior pool, sidewalk and patio along with regular…read moremaintenance and are using them at our current house for resurfacing and new coping plus regular pool maintenance. Matt has been our regular maintenance guy and in our book, he's tops!

I started using Summerhill Pools in 2021 after the deep freeze. They found the parts that I needed…read morefor repairs to my pool equipment. My weekly service person is Matt. He keeps my pool clean and in good working condition; helps with concerns and does a great job to maintain the pool. I would definitely recommend Summerhill Pools.

We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.

I have only worked with Kelli for a few weeks and though I'm at a stand still moving forward…read moregetting a hot tub, she has been friendly and courteous by staying in touch to let me know about current offers and discounts.

I am updating my review because Colby at Southern Leisure did what was fair and needed to be done…read more Southern Leisure is replacing the Marquis Crown Epic that was just poor quality. I was at the show room and was amazed at the quality of the Marquis hot tubes in the show room verses what I received. Southern Leisure is doing the right thing replacing it. I did not want nor buy a blemished hot tub I paid full price for it. Now its up to Marquis to build my replacement to the quality standards I have seen in other Marquis hot tubes. Colby with Southern Leisure was great he was very understanding of my frustration with the issues and in the end came up with a solution that was just and fair.

Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

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