We recently purchased a baby bearded dragon at another pet store and within a few days he got sick…read more Luckily I was able to Google his symptoms and remedy his illness rather easily in just one night. In my googling I found the Serpentarium. We went the next day to ask for advice about care for our new guy. Austin was phenomenal! Not only did he happily answer our ten thousand questions but he also performed a free wellness exam! I highly recommend this place for any reptile parent! Especially new reptile parents like us!

I highly recommend The Serpentarium- Dallas Went to the…read morelone star reptile show and didn't find the monitors I was looking for. Someone on a reptile page mentioned them so we made the drive and they had the perfect Quince monitor for us! Kailey was super nice and helpful, happy to get a healthy animal and support a local pet store

They have a nice selection of tanks as well as fish. The young lady that assisted me was…read moreknowledgeable and was able to answer any questions I had. I recommend this business to anyone interested in purchasing any equipment.

Knowledgeable about their craft with great fish. This is the only place I go for information and…read moredetails about specific fish and how to maintain them.

My dog loves coming here for some retail therapy. He never buys anything, but he thoroughly enjoys…read morewalking the aisles and taking in the various scents of bagged kibble, baked treats, and adoptable small animals such as cats, birds, gerbils, etc. At the very back of the store is a grooming facility. We have been here twice because they always have availability, and sometimes you can get an appointment on the same day of service! Perhaps there is a reason no one is going here, but when your dog stinks, your high expectations will fly out the window just to restore order to your senses. I recommend booking the first appointment of the day. If you wait until later, you will see your dog travel through a room full of hair clippings. It's quite disgusting. They really should spend some time cleaning up between clients, putting a screen up so customers don't see the mess, and have a tidy path for dogs who have completed their service to be able to travel to the desk without collecting the fur on the floor around them. Yuck! I have a large dog that sheds quite a bit. Usually I do a de-shed or furminator type service at the groomer twice a year at a different groomer and that generally cuts down on the puffs around my house. Unfortunately, the Petco service doesn't seem to be effective at all. I brought my dog home yesterday and puffs of fur were still plucking off of him when I pet him. Had they actually done the service correctly, this would not be happening. I brushed him and was able to pull enough hair off of him to create another "dog". He was also supposed to get trimmed, but he still had grinch feet that I will have to tidy up myself. My appointment was at 9:00 am, and they called to let me know he was ready for pickup at 10:40 am. It only took an hour and a half to wash, dry, brush, and trim him? This is a dog with a double coat of long hair. I don't think so! It seems to me they are skimping on services and it shows in the results. Two other things that I would like for Petco to improve are the payment and tipping process. When booking the appointment online, I'm asked to input my credit card information. However, when picking up my dog, I'm given an invoice and told to go to the front counter of the retail store to pay. I have take out my credit card and swipe it, which begs the question, "Why did I have to input my credit card when booking the appointment online?" I'm asked if I want to pay a tip. Mind you, I haven't seen my dog yet. I have no idea how he looks or if the groomer has done a decent job. Tips used to be given for exceptional service, but now they seem to be expected whether services were delivered or not. My dog seemed happy when he was returned to me. Also, he didn't seem too traumatized when we arrived for the appointment even though he had been bathed here before. That leads me to believe that the staff are kind and gentle with him. Will I come back? Probably. However, I may not get the furminator or haircut because why pay for services when they aren't being delivered as promised? The first groomer I had did a much better job. Perhaps the real trick is to book a specific groomer that will provide the level of service for which I paid.

After reading rave reviews of a certain type of dog shampoo, I ordered a bottle online for store…read morepickup. My order was placed at about 1:14 pm on Tues. Jan. 13, and I received a confirmation "We have received your order" showing 1:16 p.m. I saw nothing indicating a window of time for order processing, just the note "You'll receive an email when your order is ready to pick up." After waiting 1-1/2 hours and hearing nothing, I called the store at 2:45 p.m. and asked what the holdup was. The person who answered told me that they allow a two-hour window for processing online orders. She looked at the records and told me she saw the order, would fill it, and email me when it was ready. After waiting nearly 30 more minutes with no email notification, I drove to the store. The nice young lady at the front counter found the order and handed it to me. When I asked her if it was standard practice to take that long to fill an online order for a single item, she said it was not and she couldn't explain it. After I left the store and checked my email again, I found an email telling me the order was ready. Although it indicated a sent time of 2:51 p.m., it did not show up in my in box until after 3:00 p.m., about the time I got to the store. When I got to the store, there was only one other car there, and that customer left the store just as I arrived. I say that to indicate that they were certainly not busy. So I am at a loss to explain why it would take nearly two hours to fill an order for a single bottle of shampoo -- and that happened only after I called.

This is my go-to pet store. I love the staff and the selection. Pricing is very affordable for…read moretoys, treats, etc. Things regularly go on sale. I usually bring my pup with me and the staff showers her with love so I'm pretty sure this is her favorite store too. Unlike other pet stores, its always easy to find someone to help you if you have a question AND it never takes forever to check out because they have more than one register open. *Cough cough* PetSmart Grooming is fairly priced and my pup always comes out looking amazing. They care for my pup as if she was their own. It usually takes about 2-3 hours for my sheltie and the quoted time has been consistent. The point system that is in place is superior to any other pet store. I regularly earn substantial rewards because I can do little activities online to earn supplemental points. They even give a birthday coupon for your pet! Bottom line: quality products and services for affordable prices and great customer service.

This store is one of the most helpful places I've been to. Their clerks are overall very friendly…read more Rarely do you have a long wait in line. Plenty of help as a rule here. I also just tried local delivery for the first time as they had the huge 28lb bags of Worlds Best Cat litter on sale, and instead of trying to lug those home myself, I thought why not have them delivered? I ordered them at 319pm which is after the 1pm cutoff for same day delivery. I wasn't in a rush so next day totally fine. Bags were at my door 35 minutes later at 403pm. Wow!! Granted I live 1 mile from the store, but still! That's amazing service! I wouldn't expect that every time, could have had a lull in business or extra help then etc, so that shouldn't be what one would expect every time in the future, but this is the kind of service I'm referring to. Never had a problem with this store, been going for over 10 years and realized I have never written a review for them. Overdue! You can also do curb pick up or order ahead and pick up in the store, but most of the time I'm in the store shopping. Never overly crowded, and as I stated earlier usually always plenty of help. Even when backed up I don't think I've ever waited more than a minute or so. I prefer this smaller chain over the bigger box stores. Their rewards program just got easier last month and the discounts are legit. If you have a lot of pets especially, this is the place to go!

They are quick helpful and polite they are all of what needs to be said for good serviceread more

Love our pet supply plus store they are always so friendly and helpful. The store is convenient to…read moredrive to also

I've been going to JFP for years. I know the guys that own the store and frequently travel out of…read moremy way to go there over any other store. They have a smaller store with a great variety of both fresh and saltwater fish- and don't hessitate to ask for something you don't see- they will gladly order anything you want and my typical wait has been 1-2 days max. Prices are more than reasonable. They keep reptiles and do a good amount of business in that arena- check them out. Great guys!

Had an amazing team that was very informative and Sherman did a great job and seems very…read moreknowledgeable! He's super helpful. Great recommendations. Someone needs to give this guy his own store!

It seems like every time I visit this store there's never anyone working the front counter. You…read moreinevitably end up either waiting for an associate to wander up to the register or you have to go walking thru the store to track one down. The last time, there were three people in line and we waited nearly 5 minutes. Someone finally showed up to check us out about the time I put my purchase back on the shelf and went somewhere else. It's close to the house but I've started driving 2-3 miles further down the road to another pet supply store.

Riff Reef Aquatics exceeded my expectations. The store had a great selection of fish, and every…read moretank was impeccably clean and well maintained. After being warmly welcomed by Kali I spoke with Dane who was extremely knowledgeable, listened carefully to my situation, and walked me through several options without any pressure. He was professional, courteous, and took the time to make sure I had exactly what I needed before I left. I honestly learned more in 15 minutes talking with him in the store than I did after spending hours researching forums and groups trying to solve issues with my FX6 filter setup. It is rare to find someone who genuinely cares more about helping you succeed than simply making a sale. If you want honest advice, real expertise, and customer service that is hard to find these days, this is absolutely the place to go. Dane made sure I left confident in my decisions, and I would highly recommend Riff Reef Aquatics to anyone serious about their aquarium.

Was very impressed by the store very organized very clean lots of terrarium lots of tanks. There…read morewas not a crazy weird smell when you walked in. It was amazing 10 out of 10.

Eastlake is such a wonderful place…read more They have the best lodging and customer care. We adopted our sweet puppy from there and they made the process so smooth and efficient. Thank god for Dr. Fling, Jerad, Kate Wagner and Dr Hille. The Best place and the best staff!!!

Full-service vet but VERY aggressive pricing and treatments. I asked for a puppy wellness exam…read more(quoted as $80). Without consulting me, they added a parasite test, heartworm pill, and boosters adding up to hundreds of dollars. Same thing with follow-up visit! If you don't mind the Cadillac prices, they will take very good care of your pet and more. We switched to someplace less expensive and won't be back.

We have used Summerhill Pool for remodeling a prior pool, sidewalk and patio along with regular…read moremaintenance and are using them at our current house for resurfacing and new coping plus regular pool maintenance. Matt has been our regular maintenance guy and in our book, he's tops!

I started using Summerhill Pools in 2021 after the deep freeze. They found the parts that I needed…read morefor repairs to my pool equipment. My weekly service person is Matt. He keeps my pool clean and in good working condition; helps with concerns and does a great job to maintain the pool. I would definitely recommend Summerhill Pools.