We recently purchased a baby bearded dragon at another pet store and within a few days he got sick…read more Luckily I was able to Google his symptoms and remedy his illness rather easily in just one night. In my googling I found the Serpentarium. We went the next day to ask for advice about care for our new guy. Austin was phenomenal! Not only did he happily answer our ten thousand questions but he also performed a free wellness exam! I highly recommend this place for any reptile parent! Especially new reptile parents like us!

I highly recommend The Serpentarium- Dallas Went to the…read morelone star reptile show and didn't find the monitors I was looking for. Someone on a reptile page mentioned them so we made the drive and they had the perfect Quince monitor for us! Kailey was super nice and helpful, happy to get a healthy animal and support a local pet store

They have a nice selection of tanks as well as fish. The young lady that assisted me was…read moreknowledgeable and was able to answer any questions I had. I recommend this business to anyone interested in purchasing any equipment.

Knowledgeable about their craft with great fish. This is the only place I go for information and…read moredetails about specific fish and how to maintain them.

My dog loves coming here for some retail therapy. He never buys anything, but he thoroughly enjoys…read morewalking the aisles and taking in the various scents of bagged kibble, baked treats, and adoptable small animals such as cats, birds, gerbils, etc. At the very back of the store is a grooming facility. We have been here twice because they always have availability, and sometimes you can get an appointment on the same day of service! Perhaps there is a reason no one is going here, but when your dog stinks, your high expectations will fly out the window just to restore order to your senses. I recommend booking the first appointment of the day. If you wait until later, you will see your dog travel through a room full of hair clippings. It's quite disgusting. They really should spend some time cleaning up between clients, putting a screen up so customers don't see the mess, and have a tidy path for dogs who have completed their service to be able to travel to the desk without collecting the fur on the floor around them. Yuck! I have a large dog that sheds quite a bit. Usually I do a de-shed or furminator type service at the groomer twice a year at a different groomer and that generally cuts down on the puffs around my house. Unfortunately, the Petco service doesn't seem to be effective at all. I brought my dog home yesterday and puffs of fur were still plucking off of him when I pet him. Had they actually done the service correctly, this would not be happening. I brushed him and was able to pull enough hair off of him to create another "dog". He was also supposed to get trimmed, but he still had grinch feet that I will have to tidy up myself. My appointment was at 9:00 am, and they called to let me know he was ready for pickup at 10:40 am. It only took an hour and a half to wash, dry, brush, and trim him? This is a dog with a double coat of long hair. I don't think so! It seems to me they are skimping on services and it shows in the results. Two other things that I would like for Petco to improve are the payment and tipping process. When booking the appointment online, I'm asked to input my credit card information. However, when picking up my dog, I'm given an invoice and told to go to the front counter of the retail store to pay. I have take out my credit card and swipe it, which begs the question, "Why did I have to input my credit card when booking the appointment online?" I'm asked if I want to pay a tip. Mind you, I haven't seen my dog yet. I have no idea how he looks or if the groomer has done a decent job. Tips used to be given for exceptional service, but now they seem to be expected whether services were delivered or not. My dog seemed happy when he was returned to me. Also, he didn't seem too traumatized when we arrived for the appointment even though he had been bathed here before. That leads me to believe that the staff are kind and gentle with him. Will I come back? Probably. However, I may not get the furminator or haircut because why pay for services when they aren't being delivered as promised? The first groomer I had did a much better job. Perhaps the real trick is to book a specific groomer that will provide the level of service for which I paid.

After reading rave reviews of a certain type of dog shampoo, I ordered a bottle online for store…read morepickup. My order was placed at about 1:14 pm on Tues. Jan. 13, and I received a confirmation "We have received your order" showing 1:16 p.m. I saw nothing indicating a window of time for order processing, just the note "You'll receive an email when your order is ready to pick up." After waiting 1-1/2 hours and hearing nothing, I called the store at 2:45 p.m. and asked what the holdup was. The person who answered told me that they allow a two-hour window for processing online orders. She looked at the records and told me she saw the order, would fill it, and email me when it was ready. After waiting nearly 30 more minutes with no email notification, I drove to the store. The nice young lady at the front counter found the order and handed it to me. When I asked her if it was standard practice to take that long to fill an online order for a single item, she said it was not and she couldn't explain it. After I left the store and checked my email again, I found an email telling me the order was ready. Although it indicated a sent time of 2:51 p.m., it did not show up in my in box until after 3:00 p.m., about the time I got to the store. When I got to the store, there was only one other car there, and that customer left the store just as I arrived. I say that to indicate that they were certainly not busy. So I am at a loss to explain why it would take nearly two hours to fill an order for a single bottle of shampoo -- and that happened only after I called.

Friendly neighborhood pet store. Has everything needed for all types of pets K9's, kitty's,…read morefishy's, reptiles and birds! Nice to have a hands on, low key, no frills, quick in and out, brick and mortar in the neighborhood! Shop local neighborhood store!

Has a cute little bakery section with little dog cupcakes and cookies. We bought some for our dogs…read moreonly to discover little bugs in the cupcake wrapper. Disgusting and unsanitary.

The staff was so friendly and helpful especially brianna. helped me with all my cat need!…read moredefinitely coming back

Staff was amazing and helpful Brianna was the one that assisted me on the needs for my French bull…read moredog

I've been going to JFP for years. I know the guys that own the store and frequently travel out of…read moremy way to go there over any other store. They have a smaller store with a great variety of both fresh and saltwater fish- and don't hessitate to ask for something you don't see- they will gladly order anything you want and my typical wait has been 1-2 days max. Prices are more than reasonable. They keep reptiles and do a good amount of business in that arena- check them out. Great guys!

Had an amazing team that was very informative and Sherman did a great job and seems very…read moreknowledgeable! He's super helpful. Great recommendations. Someone needs to give this guy his own store!

It seems like every time I visit this store there's never anyone working the front counter. You…read moreinevitably end up either waiting for an associate to wander up to the register or you have to go walking thru the store to track one down. The last time, there were three people in line and we waited nearly 5 minutes. Someone finally showed up to check us out about the time I put my purchase back on the shelf and went somewhere else. It's close to the house but I've started driving 2-3 miles further down the road to another pet supply store.

Riff Reef Aquatics exceeded my expectations. The store had a great selection of fish, and every…read moretank was impeccably clean and well maintained. After being warmly welcomed by Kali I spoke with Dane who was extremely knowledgeable, listened carefully to my situation, and walked me through several options without any pressure. He was professional, courteous, and took the time to make sure I had exactly what I needed before I left. I honestly learned more in 15 minutes talking with him in the store than I did after spending hours researching forums and groups trying to solve issues with my FX6 filter setup. It is rare to find someone who genuinely cares more about helping you succeed than simply making a sale. If you want honest advice, real expertise, and customer service that is hard to find these days, this is absolutely the place to go. Dane made sure I left confident in my decisions, and I would highly recommend Riff Reef Aquatics to anyone serious about their aquarium.

They have a lot to choose from fish and live plants. Good prices. Knowledgeable staff. Beautiful…read moreterrarium plants.

Dear Management at Eastlake Veterinary Services,…read more I am writing to formally document my profound dissatisfaction with the care provided by Dr. Hille leading up to the passing of our dog, Sookie Faith, on February 2, 2025. After sixteen months of reflection, I must address the incompetence and lack of compassion we experienced during her treatment for lymphoma. Despite Sookie's history of "senior moments" and front-leg weakness--which Dr. Hille dismissed--he prescribed NexGard during her chemotherapy. Only after Sookie suffered a fatal seizure did we discover that NexGard is contraindicated for pets with cognitive issues. While Dr. Hille later apologized via phone, admitting he wished he could retract that prescription, the error was catastrophic. Furthermore, the clinical environment during her final hours was deeply distressing. Prioritizing payment and paperwork while Sookie was actively seizing was inappropriate. Additionally, observing Dr. Hille eating in his office while we were led past with our dying pet demonstrated a disturbing lack of empathy. To be called shortly after returning home to settle a billing discrepancy was the final indignity in a five-year relationship with your clinic. I am sharing this so that our experience is on the record and to ensure that other families are spared such impersonal and negligent care during their most vulnerable moments.

Recently one of our chihuahuas apparently injured herself jumping off the bed. Naturally it…read morehappened on a weekend but since East Lake is 24/7, we were able to get her in immediately. Dr Hille checked her out thoroughly and discovered a bone spur that was aggravated by her jump. His treatments worked fast and she was out of pain in no time! Thank you for the quick and amazing care!

Summerhill Pools is simply the BEST! Long review short; if you are reading this and in the market…read morefor a pool, choose Summerhill. You will thank yourself. You will love them! Long review long; We recently bought a 100 year old house in Dallas and wanted a pool (how do people live here without one?), though we weren't sure how possible that would be in a smaller yard with a centuries worth of Dallas utilities buried throughout it. We (like you probably are right now....) did our research and reached out to about a dozen pool companies. Most we found online but, in addition to their great online reviews, Summerhill was referred to us by a friend; always a good sign. Some companies didn't even reply as I'm sure they weren't up to the challenge of putting a salt water pool oasis in the back yard of a 100 year old craftsman. Others came out and had their own ideas of what we should do. Bryce, fromSummerhill, came out and listened to what we wanted, added his own expert knowledge and came up with an amazing design that combined all of it. The bid process alone was impressive, compared to others and, while they weren't the cheapest, they weren't the most expensive either. We knew, if we were going to go all in, we were going to do it with Summerhill. Probably the best decision we've made at this old house! Fast forward a few months and Jacob, our project manager, and his team at Summerhill transformed our run down, old Dallas backyard into a spectacular salt water pool oasis that we are able to enjoy year round. The pool view alone from my kitchen window would be worthy, but nothing is better than lounging on the pool ledge, quiet night swimming in the deep end, or dunking our 12 year old son in a fierce game of pool basketball. It is perfect and all because we chose Summerhill. If you are reading this, choose Summerhill. You will thank yourself. You will love them!!!

We have used Summerhill Pool for remodeling a prior pool, sidewalk and patio along with regular…read moremaintenance and are using them at our current house for resurfacing and new coping plus regular pool maintenance. Matt has been our regular maintenance guy and in our book, he's tops!