This is a typical Leslie's. They have a wide selection of all types of pool supplies. When I walked in, I was quickly greeted and assisted by a very friendly gentleman that was quite knowledgeable. He made suggestions from several different price ranges and answered all of my questions. I am glad this particular location is close to my house, as I will return. read more

Leslie's sold me defective Polaris bag. It happens. No big deal. I took it back today, not wanting a refund, but rather an exchange for one that works. It's very clearly a manufacturer defect. The problem is that David the store manager is the ONLY personal who can exchange the $50 bag for another and he only works certain days of the week as he hasn't empowered his asst manager or any other employee to take care of their clients. The assistant manager was nice and wanted to be helpful, but he didn't have the authority. I've given them my business for 10 years, but that ended today. read more

Do not give this Leslie's your business. The guy with the pony tail made me and my wife feel extremely unwelcome and uncomfortable as though we were putting him out trying to get basic customer service. At first he said they could fix the wheel on our vacuum but then the older gentleman said they couldn't because there were "too many things" needed. They told us they would have to hold on to it until Tuesday. I agreed and then asked for the results for my water test. The long hair guy with the glasses acted like he was being unfairly inconvenienced when all I asked from him was a water test. He was rude, condescending, and impatient. I was shocked at how horrible that experience was. I gave him my ID to aid him with the spelling of my name. He snapped "I don't need your ID". Well apparently he did because when I reminded HIM that I need to fill out a ticket for leaving my vacuum, he misspelled both my first and last name on the ticket. I gave him my ID again because he clearly needs help with spelling. While filling out my ticket, I could hear the older gentleman say "I knew this would be a beating". Not sure if that was meant for me, but I don't think customers should hear that from who I assume is the manager. After leaving, I went back in and asked for my vacuum back, prompting the older gentleman to ask me if I found someone that could get to it sooner. I told him "no, I'm just disappointed with the service provided and will not do business with your store", he said absolutely nothing in return. Do not do business here. That was a pathetically horrible experience. Imagine making a customer feel like they should apologize for offering your company their business. This location needs an overhaul. We just moved to the area and this would have been our go-to pool store. Definitely not any more, and I'm going to make sure everyone I know in the area looks into Pinch-a-Penny or literally ANYWHERE else. read more

Came in to ask about the services and water testing they offer. No one greeted me when I came in, I had to look around and finally ask the two guys that kept ignoring me and talking about random things. 'Vincent' is awful, condescending, rude and stares you down. 'Ethan' is not far behind. You have to pull words out of their mouth. They made me feel very comfortable. I recommend avoiding this location, coming here is a complete waste of time. Bad customer service and male ego are embedded in this store. read more

Worst possible repair service. We talked to their store team, properly determined the problem, and scheduled the repair. They were very busy, so we had to wait 5 weeks. We called their repair call center twice in advance to confirm that the repair person knew we had the sand medium (they were out of stock), but they needed to bring a new gauge and replacement laterals. Repair person shows up without the courtesy of a heads up that he's on the way - doesn't have the laterals with him. Can't do any part of the repair without them. Makes us feel bad about it, like we were supposed to know better. We get the all-too-common interruptions and condescending tone. He doesn't measure anything, open anything, and barely looks at it, but somehow assess we need to buy and install a new filter and then charges us $100 for even coming by. We call the store and they are fully out of stock on laterals (and have been for a while) and they won't do the repair with ones we can get tomorrow on Amazon. So it's not like that was even an option! So after five weeks, we got zero help, lost $100, and own a ton of sand we can't return. Unbelievable. read more

Do not purchase their Jacuzzi brand filtration system. Had to have ours replaced after hard freeze in 2021. Pool company went with Jacuzzi saying how good a system and warranty it was. Bottom of filter now has cracked that runs along seam. Called about warranty as was told it was for 2 years only. Missed it by 3 months. Then was asked if i wanted to purchase replacement part that had failed. Getting all new system read more

Purchased the JVX160 pool pump less than 5 years ago and I have had issues every since (VERY BAD DECISION). on 3/5/2024 contacted Leslie's to have a service person come out to repair the pump again because it is leaking and had to turn the pump off. The sent out Eric, who looked at the pump and said the seal (part# 40678) needed to be replaced and it was NOT under warranty. He needed to order the part, ok rescheduled for 3/12, got a call from dispatcher stating that Eric was hurt and that they would have to re-schedule another time/day and another technician. Keep in mind, our pool has not been running due to the leak. Finally got a date/time of 3/15 they sent out Ivan who does NOT have any clue what is going on with the pool and says that NOW the pump needs a propeller (part#677742) and we can order it on Amazon and when it is in we can scheduled for someone to install it. My STRONG advise, NEVER, NEVER, NEVER purchase, go to, or request ANYTHING from Leslie's Pool. You get bad equipment, faulty warranty and just plan out BAD service!!!!! read more

Terrible customer service. They be look for any reason to not test your water. Today the store manager said he could not test it because it was raining. Drove to the garland location and the store manager tested it and he was great. Purchased what I needed. Will never go back to this one. read more

Does anyone know where they have moved? Their phone system is not updated and of course they won't answer it.

Everything is overpriced and they try to sell you too much of whatever you need,I went there because my pool service person was too busy.Next time I will just wait for him and will never go back to Leslie's. read more

Not very happy with my last experience with Leslie. I took my pool cleaner hose in for replacement with a replacement hose I had. More than willing to pay for the labor to duplicate the size, connections, and length of the exact same that I brought in. I called later and was told they can't do anything without a service call to the house to measure. What the heck, they had the hose and all the measurements. Why did they need a service call to the house. Just seemed like they wanted to milk me for a call. I took the hose and left in frustration. . read more

Yesterday was our first trip to a Leslie's ever and it was great! We brought our Lab with us and the staff loved him. We were greeted immediately and given comparison info on the product we were looking for. The staff went out of their way to tell us about the new app they have and if we download it, we get $10 off our purchase, so of course we downloaded it. This location is right around the corner from our house in a new retail development, so we'll definitely be back! read more

Went shopping for floaties today. Leslie's price was $39.99 - Amazon was $12.99. I would have asked for a price match, but after the staff ignored me standing at the register for 5 minutes, they responded that the register had gone down, and would take 20 mins to restart - "this happens all the time." No thanks. read more

First Leslie's Pool Supply I've had a great experience in! Thank you to the Store Manager and super-nice lady who helped me. Store was busy and another customer skipped in front of me in line, (kinda my fault for looking at items by the counter,. But really dude?).. But the nice woman rang me up for my two floats while testing his water. The long and short of it is I will come to this Leslie's forever.. customers suck everywhere but in this case the employees make up for it. Nice to know I won't dread buying pool supplies anymore read more

The worst pool maintenance advice, and the most expensive, I have encountered in over 20 years of pool ownership. I can't say enough negative things about it, you can fill in the blanks. The only positive is that It's location is close to a very nice neighborhood with a lot of swimming pools, which apparently keeps it in business regardless. read more

No diving.... Leslie's has always been very helpful and responsive, as they should be. The biggest nit I have is the absolutely over-priced 'parts n' stuff' that are mostly cheap plastic. The thinking must be, if you've got a pool, you have a ton of discretionary income to throw (almost litreally) into it. They are open 7 days, as stuff usually breaks on Sunday, so that is extremely helpful. read more

Mrs. Jane was very helpful and knew what she was talking about when it came to the pool stuff. And helped me to my car with every thing read more

Do not waste your time with this store. Their whole operation is to sell you chemicals and that's it. I am a first time pool owner who knew nothing about taking care of a pool. The one I inherited was covered in green water and algae. The lady who helped me is about the rudest employee I've ever run across. The whole time she's trying to "help" me she keeps telling me to make sure I read the directions, "because men don't take instructions well or listen". Are you serious? BTW, you can get almost every chemical you need to maintain your pool from hardware stores and 1/5 the price. Do yourself a favor, don't go there unless you need a pool noodle or float device. Just look up the BBB method of pool cleaning online. You'll thank me later read more

I will give them one store if I could. Their service technician came out to fix a pump. He was extremely rude and stormed out and a half after I asked him a simple question. The guy had a serious attitude and didn't even seem to know what he was doing. They are terrible! Please go with another service and I would give them zero stars if I could. read more

I am not a huge fan of Leslie's but I also look at reviews somewhat as a comparison to what else is out there and I don't really have a better option to recommend. As far as knick knack specialized pieces of a sweeper system or something like that, I have had luck online shopping and with chemicals you can get them at Sams, Home Depot or Walmart cheaper, but for the wide mix of other pool related items they are a good place to go. Things like pool cleaning items or some toys and things. read more

I needed a part for my pool pump quickly. Leslies had it. Afterwards I checked Amazon. The identical part was 50% less. Leslies $100. Amazon $50. Consumer beware. read more

Besides totally incompetent chemical testing, they won't stand behind products they sell. I tried to return a skimmer purchased a week ago and despite their POS system, they couldn't locate it so they refused my return. Needless to say, there are better and less expensive options. I will never use them again. One last thing for management should there be anyone who cares....how can you have one single person working the entire store on a Saturday morning? read more

I have been going to Leslie's pool for about a year now in Hurst I have never really received good service until here lately They have hired a nice educated very tall man or adult that knows what he's doing he knows how to treat customers And he knows the product very well.They will continue to have my service now as long as he's going to be there Alao his name is Colton read more

The people in the store are great. Use someone else for service. I waited more than a week for an appointment for pool school and they gave me a 4 hour window. Sometime between noon and 5pm. At 4:30 I finally called and found out they aren't going to make it today and they can't make it tomorrow because they are too booked. So it's going to be next week. I will not be calling them for the rails and other modifications I need on the pool. Oh, and customer no service hung up on me when she ran out of answers. Definitely a thumbs down. read more

I love going into Leslie's Pools. They are always so friendly and very knowledgable. I always leave with the confidence I need to make sure I'm taking care of my pool. read more

Jane helped me get the chemicals I need for my new pool. She was very friendly and knowledgeable and really took the time to explain things. Great experience! Very glad I came to this location. Thanks Jane! read more

Most of the staff there is knowledgeable and they've always provided me with good customer service but their products are way over priced. I compared their prices for items such as chlorine tablets, shock and Pool Blaster products to prices you would find on Amazon and there was a huge difference. I called to see if they would price match but lady told she wasn't sure and I would have to wait until the following day to know. read more

I thought this information needed to be shared. I stopped by the Leslie's store today (Sunday May 1 2016) at walnut hill and 75 in Dallas. The store hours are posted that closing is at 5:00pm. It was 4:55, I walked up to the store as I could see a guy knocking on the door. The man working let him in and immediately shut and locked the door. So I proceeded to knock on the door so I could go inside and make my purchase, knowing it was before 5 o'clock ( which was posted closing time I had 5 minutes to make my quick purchase). Not only was I upset that the door was locked prior to closing time,the guy working came to the door after I knocked, he unlocked and cracked the door open, barking "what do you need?!" I responded that I needed to purchase shock and he told me I needed to make it quick because the store was already closed, I mentioned to him that it was not 5 o clock yet and was giving the response to " make it fast I'm trying to close". When I got into the store there were 2-3 other customers in the store either looking at supplies or checking out. I believe it is illegal to lock the front door to a store not only before closing time, especially with customers still inside due to a fire hazard but he relocked the door behind me. Once I found the shock I needed (with absolutely no help from the two employees in the store ) I went to check out. The same man who gave me a hard time trying to come into the store checked me out, he tried to play nice and tell me to have a good day and give me suggestions on how much shock I need based off pool size but it was a little too late to be nice. I am absolutely shocked that this employee ( who was in his mid 50s-60s) would treat a customer as he treated me. I don't know if this is Leslie's policy but something that needs to be addressed. I will not stop into this store again and will tell anyone to avoid it at all cost because of how the employee ( could have been a manager or owner I have no idea) made me, and other customers shopping inside, feel. As a business owner myself, his behavior was uncalled for and just plain rude. If I could post this post with 0 stars I would. Kelsey Taherzadeh Sent from my iPhone read more

Over priced, never staffed for the volume of customers. Went in to buy two skimmers and bag of salt. Waited 25 minutes to check out while the one guy on duty tested 4 customers water, gave consulting about pool maintenance and then checked them out. They don't know the definition of customer service. Another pool supply store nearby would kick butt. read more

Just went to get a small part, met Jane, told her my light was out, she gave me a great recommendation!! Thank you, you rock!

Leslie's is a staple for pool supplies, but simply put - this store has the worst costumer service you'll ever encounter. I've dealt with multiple gentlemen at this store and each one is less helpful and willing than the last. Why be in costumer service if you're going to be so rude?? I'll still probably use Leslie's for supplies, but I'll definitely be making the extra trip to a different store. If you have another close to you, don't go here! read more

The old man working in the store was put off that I needed help and tearing him away from straightening the shelves. I know I don't know about pool chemicals but you are there to teach me and to help me...NOT treat me like an idiot. Will be finding someone else to do business with. read more

......if I had 30 minutes to buy a single bag of shock this would be a great place to go. Service slow and unprofessional

Wow! Could the customer service be any worse!!? The guys in there act like you are invisible. You basically have to corner them to get their attention! Their stuff was way over priced and I had tested my water before I came in to see how accurate their testing would be and they totally jacked up the water test and when I called them out on it they admitted they may have done it wrong. Of course they still said I needed to buy $100 worth of chemicals to fix it though!? This store SUCKS! read more

Parts prices are getting crazy high. Needed two items for a Polaris 360 pool sweep. About $75 plus tax. Bought them online for $35, with free shipping and no tax. Saved over $40. Worth a few days wait. And recently bought a new pump online for $406, with free next day shipping. $590 plus tax at Leslie's. read more