Southwater Custom Pools built our pool this spring (2024) and we couldn't be more pleased! They…read morewere open and honest from the get go, they explained everything in great detail, and if we didn't understand something they didn't make us feel uncomfortable with asking again. Dillon and Fallon both walked us through our pool build and we highly recommend them! They've built two more pools for our friends after ours was completed. Give this company a call if you value honesty, integrity and great work.

From the owner: There's nothing like jumping in a cool pool on a hot summer day, but it's even better if you can do…read moreit on your property. If you want to make your dream a reality, turn to Southwater Custom Pools. Our pool builders serve clients in and around Hudson Oaks and Weatherford, TX, and surrounding areas. As a family-owned swimming pool company, we take pride in our hands-on approach and commitment to quality. All of our pools and plans receive a stamp of approval from experienced engineers to make sure they're safe and structurally sound. And our gunite pools also come with a lifetime warranty. Speak with one of our skilled and bonded pool contractors today to schedule a free consultation.

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Needed help with DE filter. Philip came the next day and fixed our pool problem in short order…read more Very knowledgeable. Very reasonable price for service. We will definitely call them for further service and support.

Have had these guys weekly service for a while now and they just can't seem to get it together…read more Their service is awful.... the receptionist is rude, and my pool is in a constant shade of green. They don't know what they're doing on the service side.........save yourself a big headache....

They did a great job on our pool build and have been there for questions and repairs. Highly…read morerecommend.

I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We shopped around at all the top rated stores. Did our research and made our purchase of a new hot…read moretub from Shea at JRs spas and hot tubs. She is extremely knowledgeable and great to work with. Tells the truth and speaks from experience. We purchased our spa on a Saturday and they delivered and installed it on Friday. Everyone else told us 6-8 weeks which also made us worry about waits for future services if needed. The installation team was fantastic, and the training class after fill up was a great added service. We learned so much from the installation team. We highly recommend JRs and will go back for anything we need to keep our tub in tip-top shape. Thanks so much. .

Our experience with Jason Sanchez has been very negative…read more He subcontracted us then never paid his bill, no matter how many times we called him or emailed him.

Poured a driveway extension for us and more importantly we had a issue not long after it was poured…read moreand they absolutely jumped right on it without charge or question. You don't see that anymore

From the owner: Family owned business with over 25 years of experience. read more

Very bad customer customer service. Doesn't return your calls. They don't train their employees…read morevery well and say they clean baskets and don't. Don't waste your money with this company.

My pool pump motor died on Black Friday of Thanksgiving weekend. Ugh!!…read moreI immediately called who I had used before, which was Mid Cities Pools who claimed to be open. But never heard back. I'm actually glad I found Pony Express instead. I liked working with Zach the owner. He is easy going and polite and did use his mask when I was around too. I asked for an estimate ahead of time and he had no issues giving one. That made selecting his business over others very easy. He also will let you pay via credit cards or cash/check. Again very easy to work with over others. When Mid Cities Pools never called back on Friday or Saturday, I started worrying about the freeze warnings I heard about coming on Sunday. The one thing I did learn is no one could actually replace the motor on a Sunday, or at least none that would work in the Mid-Cities area. Because of the freeze warning, Zach offered to at least come out and bleed the lines in case of freezing. I felt that was such a cut above others. I ended up not having him do that, but I can tell you that after finding out how few pool repair companies work on a Sunday in a major cities like the DFW area, I was shocked I couldn't pay anyone extra even to do the work. So pray you don't have pool motor issues with a freeze coming on the weekend. I would have given Zach 5 stars if he could have replaced the motor on Sunday. But I would give 4 1/2 if I could. I'm not sure how with Yelp. In the end I found the Pony Express's pricing and the length of time it took for Zach to complete everything to be right on point with what Home advisors and Angie list said it would take. Bottomline around 3 hours of labor(include drive time) with the pump motor ran $535 w/tax. Again, that was at the reasonable rate listed by Home Advisor and Angies List. I had one company price me $1200 and not even for getting it in an emergency on Sunday either. That would just be the price. So as you can see I really looked into finding someone to do the work and for the going rate. Zach was that person. I even plan on having him come back to fix another issue I was starting to have with my automatic chlorination system. He was able to look at it and give me 2 options for fixing it. My pool was installed in 2000 and this is the original system. The motor was more than 10 years old so I knew it would go soon. All in all I'm happy I found a new pool company to use, because even after calling and leaving more than one message for Mid Cities pools(one on Friday at 1pm and one on Saturday too) they finally called back on Monday. They called to say they no longer do pool equipment repairs. If they had a voicemail system and not an old answering machine they might have gotten my message on Friday and called me back ASAP. I left messages on both their phone lines too. Remember this is late November with a freeze warning coming that had me starting to panic. Mid Cities just did nothing during working hours and their machine didn't say they were closed on Friday either just closed over the weekend. I honestly think you will be very happy if you use this company. Zach really was very knowledgeable too. Thanks Zach for a job well done.

Great service we line in Bella ranch every one loves scooter if your looking for a great pool put…read moreyour trust in scooter he's a good family man and trust is key !!! He even showed up for maintenance on time I see a few negative reviews rest assured this is bots and fake reviews from the big company's scooters solid

From the owner: Willsha Pools offers pool construction, remodeling, plaster, servicing and equipment repair.read more

Love Pinnacle pools. People thought I was crazy building a swimming pool on a lake, but Mason and…read moreJohn made it all come together. Extremely professional, worked amazing with the city to get all the permits. It was a quick and easy process. And the quality of my swimming pool is second to none!

My wife and I explored having a pool installed earlier this year and found Pinnacle. We read the…read moreonline reviews, as one does before undertaking such a big project, but after meeting Chase and hearing about the new franchise owners and the changes they've undergone, we pushed forward. Chase was extremely helpful in the process. From design to completion he was engaged in the process and answered any questions. Our project manager was Adrian, who was also engaged and kept us up to date on status. They broke ground in early July and we officially wrapped up about a week ago. Overall things moved much quicker than expected and we couldn't be happier with our pool. We wanted simple but well built and the team delivered. (Note, we're tackling the landscaping around the pool ourselves). Would definitely recommend!

Had a couple of poor cleaning during the summer but they switch it up and started sending dewayne!…read moreHe's been doing a phenomenal job. Thanks dewayne!

Every part of the pool Has broken. I was told it is common…read morefor parts to break after 5 years but the booster, the cleaner x2, the light, it just seems extreme