Although I do most of my business at the Decatur location, I have to come in for supplies on…read moreoccasion! I use all of their locations, depending on where I am. These people know their stuff, and are great to loyal customers. The real reason for the 5 stars is the way I was handled by Bonnie & Clydes after Mr. Patrick Blow at A&A Installations treated me.  They install above ground pools. He basically ruined my sand job, hung my liner wrong, and wasted hundreds of dollars of my water. Then he repeatedly hung up on me, and dodged my calls, and refused to make it right!  The team at Bonnie and Clydes helped me find a different installer (so I had to pay the job 2x), and helped me make everything correct! These guys are 5 stars in my book!

First off all. Most of the employees there are very knowledgeable…read more I get my water tests there. And buy all my chemicals through them. Because they are much cheaper than other pool stores. I also bought my pool from them. No they don't set it up. No they don't do maintenance. But if you have questions. They have answers.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Great little store, helpful staff, good selection. I don't have much to say because I don't have a…read morehuge laundry list of things I expect from these little stores, and to me they check all the boxes. We checked it out because our local store wasn't open today for some reason, and I'll drive extra to avoid going to a chain pool store. It was worth the half hour in the car

Have used PAP for a few years now. I have had some good experiences and not so good experiences…read morewith new technicians. The greatest tech Dave retired. My current Tech I hope he stays is Devery Truck 14. He took so much time and care with my pool. He left it looking GREAT! I am VERY pleased with his work.

In June 2017, we had a complete 'do over' of our pool; plaster, tile, grout, deck expansion joins,…read morenew railing on the steps out of the pool, LED pool light, and pump room electrical. We made the decision not on the cost (Christal Clear Pools was not even close to the lowest cost) but because of the owner - Chris. July 10, 2018 UPDATE...we just discovered a SERIOUS crack in the plaster and was advised by the owner that "he knew about the crack potential BEFORE" the plaster work was done but went ahead with the job. When we make this repair it will be with SOMEONE OTHER THAN Christal Clear Pools because how can I trust a company that doesn't stand by the work they 3 yr warrantied to me!!

I chose Christal Clear Pools because they are a local shop and seem to have good customer service…read more That is, until I used their services this season. I had instances where the pool girl didn't show up and they would make up for it another day. There were other instances where she didn't show up and no one made up for it even though they told me someone came out to clean it. My pool girl ended up getting fired for habitually not showing up to clean pools, so I was not the only one getting stiffed on the service! In October, with another person, the same thing happened so I cancelled my service. No one has come out to my house in weeks, yet they keep charging me for the monthly service fee! I keep having to call and get the price credited back, yet today, Chris insisted that someone had been coming out to my house every week. He told me he has photos of my pool from the service tech. I asked how the tech has gotten in my backyard with the gate locked and cameras. It was only then that he back pedaled and tried to cover his mistake. Be careful and WATCH YOUR BILLING with this company! They also started charging for their credit card fees without my approval, so I've having to get credits back for that, too. Find another company or be prepared to watch them very closely!

very unprofessional , not reliable , had hester changed, took forever , still not done right.read more

Pool looks great. Electrical line for the pool Light was…read morecrushed during the concrete pour for the decking. So one section had to be jackhammered up to fix. And when it was re-poured, the concrete was a different color. So now 1 section looks different than the rest. Pool was finished except for the final inspection. We have been waiting for that for over 5 months now. We keep getting told that they will come do it, but never do. I would spend a little more money on a better company if I were you.

I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We shopped around at all the top rated stores. Did our research and made our purchase of a new hot…read moretub from Shea at JRs spas and hot tubs. She is extremely knowledgeable and great to work with. Tells the truth and speaks from experience. We purchased our spa on a Saturday and they delivered and installed it on Friday. Everyone else told us 6-8 weeks which also made us worry about waits for future services if needed. The installation team was fantastic, and the training class after fill up was a great added service. We learned so much from the installation team. We highly recommend JRs and will go back for anything we need to keep our tub in tip-top shape. Thanks so much. .

Carlos and Adriano have been servicing my above ground hot tub for more than three years now. This…read morehot tub is over 20 years old. They know exactly how to diagnose and fix it every single time they are budget friendly. And friendly I love these guys and they will continue to get my business every time something goes wrong with this dinosaur. I appreciate them so much and so will you you. They get 10 stars.

Thank you Carlo, you did awesome job with the spa move and the repairs that were needed, the new…read morehot tub cover...love my deck and gazebo! Im thanking you every time I look through the window. Super recommended! Very affordable.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

I really would like to give this company/ guy a 5star BUT-!…read more He was responsive enough the first time but after the problems in my pool persisted... ghosting was the answer I got. He tried to again to back up his warranty but it didn't solve the problem. I lost confidence when his repair guy left my water hose running the first time and took him several months to come back. I have left voicemails and text messages to the point that when I was doing so, it was a hope and prayer that you'd get some sort of reply, to the point that you will feel that the company is decent enough to back up their work. Sadly in our case, it wasn't so. Hence this review. I hope nobody goes thru what we went thru. Good luck in case anyone tries to hire him.

Genuine, professional, and transparent people! Frank, Aubrey and team are the best! They committed…read moreto replacing our liner even though we were a good distance from them. We had been turned down or ghosted because of distance. Frank and team contacted us and within two weeks we had our pool liner replaced. We couldn't be happier and will recommend them to friends and neighbors every chance we get. Thank you, Vinyl Liner King!!

Super reliable. Business has years of experience. Their work was phenomenal. Great customer…read moreservice. No complaints.

Best Team ever!!! Love working with them! Always smiling and helpful!…read more Especially Shahad Brittany Clinton Blair

This is my second review of this establishment. Once again, they have far exceeded my expectations…read more I dropped my Polaris pool vacuum off for repair about a week ago. I received an email a couple of days later that they had my parts on order. This morning, the technician called to let me know that they are not able to repair my pool vacuum but that they contacted Polaris on my behalf, and I can expect a new unit to be shipped to me within 7-10 days, at no cost to me. Exceptional customer service, in a timely manner. I really appreciate this business.