NIGHTMARE! Not only did they show up super late and understaffed. The foreman doubled the price after they had all our stuff, and then took off without giving me an inventory of our stuff. They are telling us to pay them $16,000 (original quote was $8,900) or we won't get our stuff. We are so scared we'll never see our cherished possessions again. No paperwork, don't know where our stuff is, and Jet is holding it hostage for $1000s. Office staff won't work with us or try to get us an inventory, but want us to give them a bunch more money. A living hell is all we've gotten from them so far...hope it doesn't get worse. People - pay close attention. THESE 5-STAR REVIEWS MUST BE FAKE. Many seem to use the same type of phrases. One thing that is clearly not fake is all the 1-star reviews of people who got scammed exactly the way we are. read more

Do not. I repeat do not use them. They are miss leading and do not follow thur. Started out by moving all my stuff to the curb just to get a final quote. So they put you in a bind before you even know the price. If you don't go with them your stuff is on the curb. They then make you sign all the papers and don't give you a date when you'll get your stuff. They just say they have 30 days like the contract says. Have called several times and they do not answer. They say they will call back in 24 hours. Well they don't. And then when you do talk to them and they say they will call you back for a update. They don't. So if you don't have 30 days to just sit at home waiting for a actually day to get your stuff. Do not use them. Have not been happy at all and would never wish this on anyone. read more

Genuinely loved this company. I recently moved to my house in LA from my 2 bedroom apartment in Hemet and they were easy to work with, Incredibly satisfied with these folks. I had requested quotes from several different companies and JMAS had really awesome rates, but it was the service that completely won me over. The communication before the move was impeccable and they answered all of my questions without any hesitation, from the first point of contact through the end of the move, they were pleasant, quick to respond and always provided clear, accurate information Additionally, they were incredibly flexible with my needs in regards to reserving building loading docks and the timing needed. I've never hired movers before and the customer service team is incredibly helpful and responsive to emails. They walked me through every step of the process. One couch foot was kinda wobbly after my move but I guess I expected that. I could've taken the feet off before they wrapped it up. Thank you, truly a fantastic experience. You have a customer for life! read more

Do NOT use this dishonest moving company. They charge you hidden fees ON THE MOVING DATE. They charge you for elevator use and a ridiculous high amount for live load and long carry. They also charge you 5 times the amount for their boxes. The cherry on top is that they ask for cash only. They also arrived at 1pm instead of the morning which is strange. Also do NOT use Trinity Relocation Group who recommended this shady moving company . read more

The owners are scam artist. Took a deposit from us to hold a trailer and refused to return the money when we decided not to go with them. We worked directly with Allen who drove off when asked for our money back. Stay clear of this company. I will be filing a complaint with the BBB. read more

I have to say that our whole experience with Jet was a very good one! It was a big move that required 4 trucks, and at one point, we had 8 men unloading. We requested 6 men for the job of loading in Canyon Lake and unloading in San Diego, but towards the end 2 more showed up to expedite and finish the job. All the young men were amazing! This was a 3-day move folks, so we got to know some of the guys very well. James was my contact person in the beginning, and Fred was the man in charge of the team for the first 2 days, both were extremely professional and easy to work with. These guys worked! There was never a time when we felt anyone was dragging or deliberately taking their time doing anything. Things were properly wrapped and it was done quickly and efficiently. No complaints or concerns there. Pearce was the young man that ran show on day 3, he had been with us since day 1, and I can only say amazing things about him. What a delightful young man! He handled the last day with ease and grace and wrapped it all up sooner than expected. I have to say that all the young men were courteous and so considerate. They addressed us as ma'am or sir, and even passing each other they excused themselves and were always polite. I never heard a curse word from any of them and cell phone use was only on their breaks! I highly recommend this company. Thanks, gentlemen, our family wishes you great success! read more

I have not witnessed such a blatant disregard for personal property in a very long time. Most of our furniture, including refrigerator, couch, mid century credenzas, nightstands, brand new dining room table, etc. were not wrapped in blankets in the trucks. Just jammed in with the rest of the stuff (some weren't even wrapped in plastic)...honestly, I think someone with at least half a brain and an ounce of pride in what they do could figure out that blankets were needed. By the way, all the blankets that could've been used were nicely folded together and available to use in the trucks. One would think that during this time of the pandemic where people have lost jobs that the workers who packed these trucks would've shown a little more integrity. I can't begin to describe how I felt watching my wife crying as our damaged furniture entered our home. Then to top it all off my wife's pottery kiln showed up completely destroyed and unusable. We followed manufacturers packing specs and it showed up looking like someone had rammed it with a sledge hammer. It says a lot that one of the JET drivers who delivered our stuff admitted that "this was the worst packing he's ever seen". Clearly the packing problems started in Beaverton where our home was packed for the move. The JET foreman hired a few guys off the street that had no experience with packing homes. (guys that were packing the kitchen had never packed a kitchen before...they even admitted it.) The most inexpensive boxes were used for the job, even for the china in the kitchen. The crew clearly rushed to get the job done. There was a large stack of un-used boxes and packing material that showed up in Austin that could've been used to pack several items that were left out, wrapped in tape and thrown in the truck with no regard to their fragility. Jet has yet to show any accountability for their actions. read more

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Worst moving company I've ever used. Over $13K in fees, and they damaged several thousand dollars of our possessions. Now, the claims administrator they use repeatedly asks us for paperwork Jet should have supplied to them, and when we send it, they claim to have not received it and refuse to resolve our claim. I'm giving a one star, only because there is no lower option. read more

The amazing team of Spencer, Ali, Anthony, Anthony, Tony and Eugene moved me out of my apartment yesterday. This was a backbreaking job (almost 200 items in a two bedroom apt). They were SO EFFICIENT, ORGANIZED, and THOROUGH! While they worked, they were friendly and extremely polite! While moving is never enjoyable, they made it bearable and at moments fun! read more

Jet Moving And Storage - Ali and Spencer - Movers Near Me - Temecula, California

First off, I think this co should change its name to Slow Mystery Forced Storage, or maybe, Heave Ho We Don't Know. My 3-7 day transfer morphed into 17 days. I was patient for the first 8 days. There were issues with rain. But then I started to imagine my things floating in the murky waters off the coast of San Ysidro, or strewn across a tarp at a flea market in Tijuana... my imagination was left to run wild as there was not any word from Jet. At the risk of being a total Karen, I started to push for answers. During the next 9 days of probing, the sales contact told me to call dispatch because it was out of his hands, that technically, regardless of verbal contracts, Jet could take up to 30 days to deliver if it wanted to, and he also told me I don't know anything about interstate shipping. That was weird because nor does Jet. Dispatch doesn't answer their phone, but does send about 1 text per week with vague disinformation, confusing words like delivery with dispatch. One day I waited all day for nothing. In the follow up, Dispatch did acknowledge that it had misinformed me, but it "forgot" to clarify. At times it felt vindictive and malicious. Travel and work plans got canceled as I waited. I wondered if Tony Soprano's crew or swarthy men wearing eye patches were going to drop it off --as long as I paid an extra fee. I did eventually get my things for the agreed price. As you can imagine, no discounts were offered as compensation. I give Jet a negative 5 stars. Yelp forces you to give at least one star "Not good". Right. Try "Horrendous". I would have been better off with a pack of skateboarding clowns. read more

I regret the day we hired this company to move us from Davis, CA to Mission Viejo, CA. Their largest truck was too small to fit all of out stuff into so instead of getting another one, they crammed everything in. Almost every antique piece of furniture I had was damaged. They also lost important items, such as legs to an expensive and large wall piece. They broke a large mirror, which they packed, and which the insurance settlement didn't come close to covering the cost of replacement. As a matter of fact, the total amount of money I was offered to settle my claim, which was an arduous process meant to discourage anyone from filing a claim, was $75.00. The mirror cost $174 to replace. Don't hire these turkeys. They are terrible. read more

We used Jet Moving & Storage to move across the country on military orders. The move was challenging for our family during a pandemic. We appreciate Jet Moving & Storage for reaching out to us to ensure that our concerns and questions were addressed. Jet Moving & Storage employees and management have been courteous and professional while providing us service. It's a great relief to know Jet Moving & Storage will do what is needed to give their customers peace of mind. read more

We did a long-distance move from LA to Seattle. We had not found a new apartment yet, so we were happy that Jet was able to store our stuff for 30 days free before delivering while we found our new place. The sales person was responsive and helpful over several changes in plans, and the workers at both ends of the move were friendly, responsive, hard-working, and things went smoothly. read more

Worst movers ever. Quoted $2500. Showed up and wanted $6500. Charged $673 to totally screw customer over and didn't move one stick of furniture....BEWARE!!! They are big scammers that take advantage of seniors!! read more

We just used Jet Moving and Storage for a move from Culver City in Los Angeles to Encinitas in North County San Diego. The team that showed up was professional, skilled, trustworthy, and to our delight - really fun people to be around for the day! Our team was made up of three guys - Pierce "the perfect Forman", Mike "the mighty", and Adam "the amazing". They packed up the first place within a few hours then on the same day drove almost 3 hours to the next location and unpacked everything. Moving is always more difficult than anyone hopes but the team made it as smooth as possible! We will certainly recommend Jet moving and storage to friends or anyone else looking to move in Southern California. Our only wish was related to payment. To Management - We know cash is king but it would have been great to pay with Venmo, Zelle or Apple Pay. read more

UPDATE: My move from Sacramento, CA to Oklahoma City, OK...... It has been 2 months now, I still don't have my things. Jet gave an estimated deliverly date on Nov 1st - 4th and they DID NOT deliver nor pick up any phone calls or respond to voicemails. A manager called from his personal phone and guaranteed delivery Nov 10-12th. he also said my reviews are hurting his company so he will give us $30 per day for each additional business day they failed to deliver as compensation, THAT IS FAURD because in my signed contract JET has to pay me $50 per additional day of late delivery after 21 DAYS. The manager straight up tried to Scam us. And it is Nov 15th today there has been no delivery and I've called, texted, left voicemails for the manager on his personal cell phone number he gave us to contact and he has been avoiding us.. read more

This was my first experience with Jet Moving and Storage. Very courteous over the phone but not up front about payments. They accepted a deposit by credit card but asked for cash or cashiers check when job done. Big hassle because you don't know the final amount until it's done and then you have to rush to the bank to get a check. Anyway. The movers were great. Hats off to them. Thanks to Angel and Sam. Very hard workers and very professional read more

DO NOT USE THIS COMPANY for any long-distance move! Jet Moving held our goods for over 10 weeks before finally delivering! If I could give a 0 star review I would! This was our experience on pickup: We were assigned Jet Moving by moving broker Trinity Relocation Group The broker did an over the phone estimate and promised delivery 7-10 days after our first available date. Jet Moving arrived in rental truck with crew that was obviously hired for the day. They then gave us a revised estimate nearly double the original estimate They demanded that we pay in cash with half paid before loading They did not give us an estimated delivery date but referred us to the contract which said they had 30 business days to deliver and after that the delivery was discounted $30/day. This was our experience after pickup: They would not respond to phone messages or to email. On the rare occasions where someone answered the phone that person never had any information for us about our delivery. Three separate times we were told our goods were loaded onto a truck and would be in transit only to find out, when we called them a week later that they had in fact not loaded our goods and had no idea when our goods would be loaded or that the loaded part of our items but did not have enough room and had to unload them again! Jet storage again pulled up in a rental truck which they had driven from Temecula to Colorado to deliver our goods Again they demanded to be paid in cash prior to unloading. The driver had to leave in the truck during unloading (with half our goods still on the truck) to go deposit the cash A number of things were broken in transit including items we paid them to specially pack. read more

I rarely leave bad reviews, but my experience with Jet Moving was abysmal. They made my moving experience 10x more stressful than it needed to be. This business also had the worst customer service that I have ever encountered. Not only do they completely OVERCHARGE you for everything, show up super late, and handle all of your items with absolutely zero care in the world, they are also incredibly rude and give minimal information to the customer. They initially gave me an estimate of one to two weeks for delivery. That two week estimate passed two weeks ago. It's now been a month... WHERE IS MY STUFF?? Trying to talk to customer service is like pulling teeth. I've been hung up on several times now. I can only assume these 5 star reviews are paid advertisements. This is the worst business I've ever dealt with. Please do yourself a favor and look elsewhere. You'll thank me later!! read more

Showed up late, raised their price, and never delivered my belongings. It's been 3 months and they don't even respond to my calls and emails. They're a scam. read more

Horrible Horrible Horrible. Mover picked up our stuff in November 2021 and we still don't have it all at our new location. Mover is unresponsive to our calls. It almost seems as if they have stolen our stuff. I'd like to be wrong, and we have given them every opportunity to make things right, but I am afraid I will have to go through legal channels. read more

If I could give zero stars, I would. Worst moving company I have ever worked with. Overcharged, and hired a random guy off Craigslist to help with the unload. Did not even get his last name let alone any kind of credentials. This guy ended up stealing not only the COD payment (after they demanded cash), but also several of my valuables. They refused to take responsibility for the theft by their employee and don't want to reimburse my stolen property. Filing a police report against them and likely lawsuit(s), as well. Shady business practices, unresponsive, won't make it right. Avoid at all costs!!! read more

Awful. They came and said the company they were subcontracted to was wrong and promptly almost doubled my cost from the initial $10K to $19K. They said they had to use two trucks. They did not breakdown many things like shelves. When they finally delivered my household goods (40 days), they had miraculously managed to break down all the items they didn't bother with before and everything fit on one truck with room to spare. There was a lot of damage as they did a poor job of packing the truck. Trinity, a moving company (clearing house?), used Jet for the move. I would strongly recommend never again using Trinity nor Jet. I certainly won't read more

Do not use this company! The initial pick up: Jet moving was hired to move my 1 bedroom apartment from CA to NY. On the day of delivery, they arrived 5 hours late to begin packing the truck. While packing, one of the movers stole 3 nintendo switch games from my couch ($200 worth of games) and Jet Moving did nothing about it - I have video footage of the games in the mover's back pocket and they still did nothing. When the truck was loaded, the lead mover assured me that my move would only take 2 weeks and that my belongings would never leave the truck or be placed in storage. That was not the case. During the "move" - My things were placed in storage and sat for three months while I waited in my new apartment with nothing. During this wait time, Jet moving ignored my emails and screened my calls (the second I used a different phone number, they answered). When they did answer, the office manager was rude, condescending and disrespectful. She gave me no real update on where my belongings were or when they'd arrive. After a month, I called for another update. They said my things were on the "next truck out", that was not true. I called again and they told me I was "first on the list for the next truck" - again, not true. When calling, there is only one office manager. I asked if there was anyone else I could speak to and she told me no. I asked for the name or contact of the owner or CEO and she refused to give me any information. We were given multiple dates that our things were supposed to be delivered; took off work to be home for those delivery dates and then they never showed (and we were never contacted). At one point, our things were even loaded on a truck and we were told it was on its way and then a week later, we called for an update and found out that they took it off the truck and put it back in storage and never told us. Delivery - When our delivery date was finally set, it was three months later. We were supposed to receive at least 24 hours notice of delivery, but instead we received a phone call at 1:00am the morning of (only 8 hours notice). The mover was supposed to arrive at 9:00 am and did not show up until after 10:30pm. Another day we took off of work that was wasted. The mover was set to return the next morning at 8:00am. He didn't come back until 1:30pm. That's when we realized that Jet only sent one mover to unload over 750 sq. ft. of stuff. He was not done until after 10pm at night. The mover took frequent breaks to check his phone, vape outside, and chat with our neighbors. He had no tools to reassemble the furniture that Jet took apart and no knowledge of how to reassemble the furniture. Unpacking - When unpacking our belongings, we found that we were missing 2 medium sized boxes, the glass table tops to my desk, and the tops to both of our side tables. Along with the missing items, we uncovered two broken bookcases, a broken console table, and boxes that were crushed, split at the seams or pierced with other furniture. However, to settle any issues with broken or lost items, Jet sends you to a third party claims company to settle disputes rather than talking to you themselves or offering to make things right. Payment - Jet had us pay half of the price at pickup and half at delivery. When picking up our things, the price that we were quoted changed drastically. We gave the movers a bank check for the first half of their payment. However; when they delivered our things, we faced two challenges. 1) they wanted cash only all of a sudden (probably because they wanted to drop our things and leave with the cash ASAP since they knew it would be ruined). 2) they claimed that they would refund us $30/day that they were late with delivery. That amount would have been a refund of $990, but they only wanted to refund $300. We spent over an hour arguing on the phone to settle this dispute. (During that time, the mover was not allowed to move any of our items.) I would like to note that we also emailed and called 3 times prior to delivery to settle the total beforehand and they didn't respond. read more

This moving company has been so terrible it has inspired me to write my first company review ever. Not only did they charge me about 3x the price when picking up my things than they originally quoted to me over the phone, I still have not received my things. They picked up everything (700 square foot apartment) in September and it is now November and my things haven't even been put in transit yet. This company is overwhelmed and has no business taking on any new clients as they do not have the bandwidth. Not only that, no one has reached out to give me any updates and they are not able to provide me with an answer of any kind as to when I will eventually get my things. If you want to be charged an absurd amount and not have your items delivered for months on end, then this company is for you. Will never use them again. Stay away. read more

Jet Moving and Storage was extremely professional and quick and helped us on our move from LA to San Diego! Pierce and Misael were really nice and worked efficiently to get our move done safely. read more

Sad situation. Misleading and items were broken. Had to get my items from Jet Movers two months later and move them myself and still had to pay them. Threatening them with cops, I finally got my stuff that was being held random. Cost me 4K to pick up 7k to move my own stuff and another 8k for a truck to move across country. Do not be misled. They are behind and dishonest. Debra is a miserable woman. Praying for her. Best of luck to this company, idk how they are even doing moves without proper licensing!? read more

I have never left a review on YELP for anything. If your moving I would recommend anyone other than Jet Moving & Storage. The man I talked to regarding moving indicated he knew almost everything. He would not come to my home and give an estimate. We p\talked about the different rooms and what was in them. Including a Gun safe I told him it was 30 X 30 by 60. He said that was a small safe. I told him I have a Dillion loader. He said he knew what that was and it would be no problem. When the truck arrived the foreman looked around and doubled the cost of moving. Approx. $3,000 to $ 6,200 CASH I have been in my new home for 2 months. I keep looking for things I should have but DON'T. I have spent $500 trying to fix my loader and countless hours of labor. It still won't work. I have to send it back to the factory to see if it can be fixed. read more

This moving company is a rip off. The verbal quote was doubled when they showed up for the move. The truck they brought was too small and could not fit all the furniture. We had to rent a U-Haul truck for the remainder and then they would not help us load or un-load it. They did not deliver on the day they were supposed to. They lied and said they broke down. Many items were broken. This is the type of movers you read about. read more

Horrible experience. This was my 14th move and was by far the worst experience we have ever had. My original bid was made by Trinity, the company that contracted with Jet to make the move. The bid was $13,498 which they later updated to $16,084. Then, when the driver showed up, he said it could be more. The final charge was $21,400. A real rip off. They broke the keyboard of my baby grand piano, broke a mirror on a curio cabinet, broke a lamp, a juke box, a large screen TV, and a buffet table. One of the workers took $900 out of my wife's purse. A gun was missing from the move. The driver said that sometimes the estimates could go over by 10%...obviously he doesn't know the difference between 10% and 40% which is the difference in the bid and the actual cost. When I called about the broken items and the overcharges, Jet sent me to a third party, which dealt with Jet to come up with a "reasonable settlement"...$68.00. There are more issues than listed here, but I will certainly be sure to communicate to as many people, government authorities and consumer groups as possible to let all know how awful this company is. read more

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DO NOT USE THIS COMPANY! Jet arrived on May 3rd and packed everything up. At nearly two months we still didn't have our stuff, with absolutely no idea if/when it would come. The company would not answer calls (especially from known numbers) we frequently had to call from different numbers so they would answer, I've received outright lies, saying my stuff was loaded on a truck and dispatching, only to find out it's still sitting at their storage facility. Right at 2 months and after connecting with an attorney, they finally delivered. We had several minor damages to many belongings. When they reassembled furniture, it was an absolute joke and entirely unsafe. Across the board this company fails at integrity. They seemed very professional and prompt at first. Incredibly disappointing to see a company do this. Truly hope this review prompts others to go to another business, I genuinely hope no one else has to go through this. read more

Jet moving and storage is nothing but exceptional. This is our first time using the company and they surpassed my expectations. Juan and Travis were efficient, respectful, and overall on top of their game. I have never experienced such professional and quick moving before and that is saying a lot from a military family! Even when unloading our stuff Juan was kind enough to let us use his tool bag to put small its together while they kept unloading. I never saw them once not working hard. I will 100 percent recommend this company again! read more

Jet Moving And Storage - Movers Near Me - Temecula, California

Enjoyed their services! All of the items were safe. Came from Arizona to California and full service movers took away a lot of the stress of moving read more

The best moving company we ever had, Juan and Tony were great and kind in moving our 2 bed 2 bath house. Highly recommend having these guys for moving!! read more

Jet Moving And Storage - Juan and Tony moving our stuff - Movers Near Me - Temecula, California

Broke a lot of my property, failed to deliver some of it (still missing) and received property that wasn't mine. Left a mess when they contracted to clean up after. Contracted to store items in climate controlled environment and was not. I can go on. But I would never recommend them. read more

If I could give this company 0 stars I would. From start to finish of my long distance move from California it was a terrible experience. They were unable to pick up my things until three days after their scheduled pick up date. They then held my possessions in storage for five months without telling me where my things were or when I could possibly expect them. They ignored every email or call unless I specifically mentioned pursuing legal action. When my things finally arrived, after almost half a year, all but two pieces of furniture were irreparably damaged beyond use, every single box had massive damage to it, and several items were missing. They also got someone else's items mixed up into mine (because they were all shipped on the same truck), and I can only assume that my missing items went to someone else, because I have seen neither hide nor hair of them. The few people I had been able to speak to were disrespectful and condescending. The driver even more so. Not to mention I watched one of the movers kick a tv box to move it across the floor. Unsurprisingly, the TV inside was broken. And now, several months later, they refuse to respond to any attempts to collect on the "Delayed Delivery Compensation" that is due per their contract, in a very "ignore them and they'll go away" kind of defense. There is not a single thing that is "professional" or "fast" about this company except their desire to take people's money, and I advise anyone who wants to move long distance to avoid them like the plague. read more

Great experience with Jet Moving And Storage. Professional, reliable and on time movers who did a fantastic job. Would definitely use them again as the assessment of belongings to be moved, the fee charged to move them and the day of the move all went smoothly. Moving is stressful but using Jet Moving and Storage was the best decision to make the process seamless. read more

Jet pick up my stuff at my house in San Digeo. Right off there is a up charge for heave idems, adding to an already stressful day. They load all our stuff all is good. Them it starts, the move is going to MI I do not hear from Jet for weeks so I start calling and can only leave messages, after 4 messages over more than a week they call me back. I ask when is my stuff coming and I do not want to be paying for storage the 1st mo is free while they set up the move. I have rented a storage unit in MI awaiting Jet Moving to show up. She tells me she will call back she does not, I ask her I just need a 1 week window so I can make plans. In 2 weeks I start leaving messages again and sending EMAILS she calls, me after 4 days again I state I do not want to pay for storage and when is my stuff coming she says there is 3 other moves going to MI and she will call me back to let me know, She Does Not we are now at 7 weeks with no idea when my stuff is coming and I am paying for an empty storage unit in MI awaiting a phone call! I just need to know when are they arriving and why am I paying for an empty storage unit on my end will they give me a credit? I need them to Call me an commit to a date going on 2 months. read more

Jet Moving and Storage is the worst company I've ever worked with!!! They charged me $1500 over the estimate!! They delayed my delivery by almost two weeks after changing the time 7 different times. They showed up with one mover, Lavar, who was rude as shit and took 4+ hours to move everything. He damaged half my shit because he was out of shape and couldn't lift the stuff properly. I had to help move the couch. They made me pay the balance before I could verify all my belongings. Then, I learn they forgot the beds!!! How do you forget two mattresses and box springs! They didn't assemble anything as they agreed. Plus, every person I talked to was crazy rude. One employee, Ivan, asked me if I want to do drugs before he left with all my stuff. In his words, "I always keep my dab rig in the car". Don't choose this company if you care at all about your stuff. Update: I started unpacking my boxes and a few of them are covered in URINE!!! WTF, Jet is the worst!!!! read more

‼scammers! scammers scammers!‼ do not trust the 5-star fake reviews. these people will charge you more than they tell you and hold your shit hostage if you dont obliged. they will threaten to auction it. read more