The guys were very attentive and friendly. I ordered 2 sandwiches to- go and they added all the extra veggies and sauces requested. Quick service and delicious. The actual space is a bit unkempt,but didn't really raise any health red flags. The usual drinks and chips, plus packaged desserts were available. Reasonably priced and free bags. For a quick stop meal, this hit the spot! read more

This my go-to spot because of the staff that's seemingly always there. They always greet you as soon as you enter and are eager to get your order going and done. Those young ladies are efficient, friendly and professional. Big kudos to the owner of this location. Give those ladies raises! Dino read more

Placed my order on the app and it was ready when I got there. Everything was prepared to order and delicious. read more

Jersey Mike's Subs - Fast Food Near Me - Newcastle, Washington

Just left Jersey Mike, munching on my potatoes chips wondering why the taste tastes a bit off, too hungry to stop, continued to munch then the taste kept on bothering me so I looked at the bag and it say "fresh until date September 9th, 2025" Couldn't finish the rest of my sandwich. read more

Surface is good food is excellent. I like their sandwiches much better than Subway. The restaurant is clean. What more can I ask?

I walked on 6:30pm Saturday 9/6/25 store was empty all employees were in the back. I waited 5 minutes and 3 of the employees looked at me. No one came out acknowledged me. I spent all day looking forward to a sandwich and I was extremely disappointed and I left. Turn the sign to closed and everyone goes home then they don't have to acknowledge their customers.. Your customer service is disappointing. It will be a long time before I comeback. It was no where near closing time. read more

this is actually the best place ever, their hot subs are amazing. I love the cheese steak phillys. also all the dudes working here are EXTREMELY nice and always making subs with a great attitude and friendly smile. my only bad encounter was with this lady who was overtly bossy (sorry not in the good girl boss way) but every else we've encountered is fantastic. the chocolate chip cookies here are GREAT. they'll even heat it up for you if you ask read more

Jersey Mike's Subs - number #17 Mike's Famous Philly - Fast Food Near Me - Newcastle, Washington

This was my first time in a Jersey Mike's. The customer service was exceptional! I ordered a gluten free sandwich due to an allergy. The employee was very careful with cross contamination. He took the time to wipe everything down, including the meat slicer. Both employees working there went above and beyond to accommodate my allergy. The service was friendly and the sandwiches were very fresh tasting and large. Definitely my new favorite sandwich shop! read more

Best service. Best employee. I came here with my husband and order a Giant original Italian and the employee was very kind and took time for us and gave us a discount. I recommend this place. It's clean place too. read more

Utter chaos. Order not fulfilled properly. Hot subs done and placed them directly over cold bottled water. I suggested that they should finish my cold subs first. 10 mins later I asked the server again and she said "I'm aware of it" with a "so what" look. I asked for the manager's phone number and also asked for a full refund. They basically didn't have a manager in store and run by a bunch of unorganized kids. Many angry customers still waiting and also left impatiently. Either train your staff better or staff your store properly. Good luck getting returning customers! Oh.. there's the chicken buffalo sub when I opened it. Even the orders they fulfilled were not good! read more

Jersey Mike's Subs - Fast Food Near Me - Newcastle, Washington

I like the food , the service is all the time good and the place is clean! Very recommend it! read more

First time customer of Jersey Mike's, having a BOGO coupon. The phone app made ordering easy and it was great that they offer curbside pick up. As I was getting into the car to drive to the store, I got a call from them, informing me they were out of the bread we had chosen. She asked whether I'd like to substitute another bread type or cancel the order - very good customer service! Pick up was very prompt and easy too. As for the food, our sammies were both good. Wifey had the portobello mushroom sub and I had the Big Kahuna cheesesteak sub. Both were very good although I was missing the heat from jalapeños in my sandwich. Were they missing or just super mild? An unsolved mystery. I thought their regular prices were on the high side compared to the big Sub way down the road but quality was good. read more

I have been to this location twice. The first time was a disappointment, because they added extra onions versus no onions {I requested no onions). My second order I had to go. They put a pickle next to the sandwich before wrapping it up. The bread was soggy with pickle juice. I don't think I'll eat here again. read more

I want to start off by saying that compared to other sandwich shops around that I have done business with, the place is the best. The quality of the overall sandwich is soo much better that I would go out of my way just to eat here. The experience starts when you first enter the shop. You are immediately greeted and felt welcomed at there establishment. The staff seems to take great care in making sure that your experience is great. If you are not sure what type of sandwich you might like, they also offer up great suggestions for you to try, and if for some reason you are not satisfied, are willing to make you something different insuring that you are satisfied with your Jersey Mikes experience. I feel that you cant go wrong with a Jersey Mikes Sub. The bread is fresh, the toppings are awesome, and you cant forget the sauce. They also have a good rewards program that allows you to quickly earn free sandwiches. If you are looking for a great sandwich, Jersey Mike's is the place I would recommend. read more

There's only 1 american sandwich I like in this world (literally, I only like banh mi otherwise), and Jersey Mikes version is good! #13 with mayo, and trust me, you have to get their mayo (even though it's high macro) because so far nothing is as tasty. I don't even like mayo but for some reason in this sammie, it's so good. Their reward system is almost too good, so sign-up. I come here a few times a year when I need a sammie (& Meconi's is so far)! read more

Jersey Mike's Newcastle location on Coal Creek Pkwy. deserves a High 5! The service is always VG. The staff members are friendly and welcoming. The sandwiches are are also top notch! The best among the sandwich chains. When it comes to authentic sub sandwiches, they can't be beat. Try the #13 Original Italian on white, "Mike's Way" and your getting as genuine a sub sandwich as you'll find anywhere. I'm typically a "support the independent, local business" type guy but, the product doesn't lie! There are many good, in fact great independent sandwich shops in the Seattle and suburban vicinity. Jersey Mike's, done right, as at the Coal Creek location is as good as any of them. read more

Order from here all the time, probably once a week for me or the family. We usually do pickup or delivery, especially on the weekends when we've been working hard outside and are too busy to make lunch. good menu, kids love the turkey and provolone. read more

I'm not sure what the negative reviews here are about - likely from some issues with opening and training in the very beginning - but I have always had a pleasant experience here! I actually never ate at Jersey Mike's until well into the pandemic when I was going for walks all the time and figured I'd give it a try after walking by for the millionth time. Thank goodness. Delicious sandwiches that never disappoint! The chipotle chicken and philly cheesesteak are our favorites, and sometimes we'll change it up with the cold turkey sandwich. They're always well made and so good. The service here is outstanding. Yes, there are lunch rushes where you may have to wait. Sometimes longer than you want, but the staff is always clearly doing their best and stressed out trying to catch up. The owner is also so incredibly friendly from our brief interactions, and I have seen him interact with other customers so patiently in ways that I rarely see nowadays. An absolute welcome addition to this area, and so glad to have this walking distance from me :) read more

The Jersey Mike's in Newcastle is the BEST location to go to. You just feel welcomed when you go in there. The workers engage with you and get to know you after a while. This next part I'm going to talk about isn't about the food but please continue reading. The teamwork and communication and dedication that each and every worker has in there is AMAZING! Like seriously, tell me how many times have you gone into an eating establishment and have seen the workers crazy busy, with a line, online orders popping tickets out like someone won the lottery, and the OWNER is the one who is slicing fresh tomatoes, writing out orders or asking what he can do to help the team. THAT is what makes the Newcastle location so amazing. Dave (pretty sure that's his name), the owner, is a rockstar. One time I went in there and he was behind the counter, I asked him what was he doing working, he then told me that one of his employees needed the day off, so HE came in to work. One other time that is pretty amazing, was when we recently had our little snow storm, my family and I went in to Jersey Mike's in Newcastle to grab some lunch, and there were just a couple of workers and I had asked if it was just the two of them working and the worker said, yes it's just us but Dave, the owner, said he would come in if they got busy to help out. He also owns one in Bothell I believe. Moral of the story, even if sandwiches aren't really your thing, there are other options that they have, and who wouldn't want to go and support a business whose owner takes so much pride in his business and respects his workers as people and respects that everyone has lives outside of work and is willing to step up whenever he is needed. Oh, one last thing, on March 31st, they are going to donate 100% of the days proceeds are going to be donated to Seattle Children's Research. Please support this location not only because the food is amazing but everything else I have listed in my review, and they even give back! #TeamWorkMakesTheDreamWork #March31st read more

Jersey Mike's Subs - Check out those freshly sliced tomatoes! - Fast Food Near Me - Newcastle, Washington

My first Jersey Mike sandwich experience. I've always been dining with their competitors but decided to try them out, since the local leader posted photos of their grand opening and encouraged local to support them. The 2 stars is only about their customer service at this Newcastle location. Buying some sandwiches on my way home the other day. Parking was convenient, right up front. Upon walk in, the restaurant looks clean and bright and I was the only customer. There were 3 staffs behind the counter playing with cellphone. None looked up or greeted. Um...maybe that's how the young ppl are now days. When asked for recommendations, one just pointed at the menu above. After ordering, the sandwiches were put together quickly and neatly. Of my 5 mins there, no greeting, no conversation with customer and no thank you at the end?? The sandwiches quality and taste were good. With Subway just across from them, JM might not have my business for awhile. read more

Decent sandwich place in Newcastle, WA. Was visiting my mom and stepped out to grab a bite. The oil and vinegar dressing was poured on with flair but it was a tad too much quantity. Otherwise it's a good option if you're craving a sandwich in this hood. read more

I love this Jersey Mikes. Employees are always nice and they never get my order wrong. I 100% recommend!

Good food as always, but the guy inside was rather rude. I ordered a sandwich for pickup, and he asked who the sandwich was for. I told him the name of who was going to be picking it up, which was a different name than on my card. When we went to pick it up he couldn't find an order under the name I provided. Instead, he acted rude and annoyed when I offered the name that was on my the card used, which happened to be the right name. I know usually the customer is actually at fault, but in this case, this employee clearly messed up and acted like it was a bother to do his job properly. read more

This location is really great they're really on top of things the attendant was awesome and went the extra mile with all my special request and customizations enjoying a Fantastic Sandwich outside on a warm evening in New Castle special thanks to sandwich maker Leland, I certainly hope his manager and or also owner takes notice of his quality work! read more

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Stopped in opening night! So clean, such a refreshing concept. Staff was attentive, knowledgeable and helpful with recommendations. Donate $2 and get a free sub. DEALS. Soda fountain was unique and had great options. Purchased a mini and regular- great portions. Pricey than your average sandwich shop but items are super fresh, bacon is crisp and the bread is delicious. Glad to have them in the neighborhood! read more

Both times I've ordered from here (both in store pickup and DoorDash) I've received beef instead of chicken- I don't eat beef. I specifically have chosen #42, which is written on the bag, and instead of chicken which is #42 it's beef (which is #43). Once I can forgive, twice I can't, and I'll go to the issaquah location instead where they have been able to get my order right before. read more

GREAT FOOD!!!! even better service! i love this place go here regularly and am always greeted with respect.

WOW! What an incredible experience. Andy was quite the superstar. He greeted us with such excitement and cheer I felt like I was at Disneyland! He went above and beyond by asking us about our plans over the weekend and we should've invited him to come with us because he was so incredible. Not to mention, the sandwiches he made SLAPPED! Andy deserves a raise and a promotion. If he's single, he deserves a lover too. You should also consider changing it from 'Mikes Way' to 'Andy's Way'. Everyone needs an Andy in their life and we are so glad we found ours! We will be coming back all the time to see him! ANDY FOR PRESIDENT! read more

Great service! Every time I visit, I'm always greeted. The store is well maintained, the quality is on par with their other locations and they are always efficient. My wife is pregnant, and they were so accommodating with making recommendations based on this. read more

Was super excited about this location opening. Fat chance. The entirety of my shop was disappointed when I returned with a late lunch that was seemingly slow with purpose. The man behind the counter was slow with deliberateness that would shock you. He looked at me not once or twice but 3 times in the eyes and slowly wiped counters and cleaned minute crumbs off there counter. He took such extra slow measures and I was told he was one of the slowest workers by another co worker of his. Still waiting at 16 minutes? For 3 sandwiches? Alone but for one other in the shop? There were 3 workers! Unacceptable. read more

Amazing subs and great service! I love the friendly neighborhood feel in this place. The owner always recognizes me and remembers my favorite sandwich! Will definitely be back! read more

We live right up the street from it. Nice to have this shop added to a good variety of places to eat in the area. Always seems bright and clean inside and ordering for online pickup has worked great during Covid. read more

I was here ordering for my husband, the owner(or the store manager) was still training one of his guy and just leave me there without saying anything for a while and then when I order, he just couldn't get my order right I showed him on my phone what I was ordering, he just didn't get it and so I just repeat and he told me " you are too much..... yo are killing me ..... you didn't say that" with a vey frustrated attitude..... for me I'll never cOme back here just for the service. As for food.... one of the thing I said "no oregano" and he puts on them anyway and didn't redo the sandwich even I ask for it.... obviously the quality is not gonna be good if you don't give what your customer asks.... read more

Huge shout out to Preslei of the Newcastle Jersey Mike's. She donated sandwiches to Bellevue Firefighters Foundation #FeedTheFight fundraiser. We served those citizens impacted by Covid19. Thank you for your community support! read more