truly don't come here often except with friends when they want to, but this location definitely lacks. Just came for the first time in about a year and everything was not very warm and quite stale (almost cold). read more

McDonald's - Quarter Pounder - Burgers Near Me - Newcastle, Washington

employees are slow and can't understand what Iam trying to order, especially young girl who's accepting order in drive thru she's super slow . and then i went to make an order by myself but u don't have a small bills , I mean what , huge company doesn't have a cash damn . this McDonald's the most terrible. read more

McDonald's - McDonald's store - Burgers Near Me - Newcastle, Washington

Exactly how you would expect mdcdonalds to taste honestly.. but I can say very clean environment.

Food was pretty average could little more fresh however, service was fast and courteous. Definitely an interesting experience with the music haha very intense old vintage vibe going on but all in all not bad. read more

Even though it's McDonald's the food is subpar the staff are unhelpful and orders are frequently wrong or missing food

Would give 0/5 stars if I could. The food is already not real (we know this) but what the hell is the point in editing your order and burger in hopes to receive it how you want it, just to get nothing of the sort. It's like this every damn time. I stop at this pile of $HIT maybe 2 times a year and they always screw up the simplest of things. Don't even get me started about when we've DoorDashed from this place before, it's only worse! They will give us coffees and juices and shit when we order a soda. Literally insane. Hope this trash place shuts down as well of the rest of them. read more

I ordered a burger without cucumber, after that I received my order and when I got home I saw that there was cucumber in my burger that I didn't order. read more

McDonald's - Burgers Near Me - Newcastle, Washington

If I could rate 0 stars, I would. They consistently take forever to come to the kiosk so that I can pay in person. Im super disappointed and really hope somebody can do something about it. read more

My order has never been right at this location. I have to consistently check my bag before I drive off. I literally ordered one sandwich today and was told to pull over for like 15 min only to have 3 sandwiches in my bag and get charged for it?? Seriously!! . . service ever! read more

Be sure to check your order before you leave here. We were absolutely ripped off! Had a curbside order and I was in a hurry to get to a nearby park for a basketball practice so I didn't check it before we left. When I got there, we realized that they didn't give us a drink for happy meal or our sauce. They also gave us a four piece nugget when we paid for a 6. I know they are busy, but they really should double check the orders for accuracy. read more

McDonald's - Ordered the six piece nugget and received four. No drink in the happy meal and no sauce. - Burgers Near Me - Newcastle, Washington

Every McDonald's is different. I had a horrible experience at the one on 4th st in Renton by the technology school. The one in Lynnwood on Highway 99 is much better read more

Mediocre food. Had to pull up and wait at 3 in the afternoon for lukewarm Big Mac and fries. The guy running the drive order board mumbles at best. Overpriced as well. 2 Macs and Lg. fry was $18 and change. My wife and I both ended up getting sick from food poisoning. read more

Everything in this location is rude from the manager which both are worthless. the employees who don't speak English and are rude pretending to not know anything. old food and never change out the meat. when you ask for no salt they don't honer it. they const mess up the orders and even when you ask them to re make it or refund they get rude. I even got a holiday pie and I order a pumpkin pie. They say that it was out but decided to give me a pie I didn't order. read more

Their food is consistently subpar compared to other McDonalds. If you're in this area and want to visit a McDonalds, go to the one in Factoria or the one on Sunset near Duvall in Renton. In addition to subpar food quality, I have a more precise complaint. Tonight, against my better judgment, I ordered at this location via the McD's app. My wife was in the neighborhood and I thought she could quickly pick up my order. I sent her the order code that the app provided and she waited fifteen to twenty minutes only to be told they didn't have my order. Because I had the order memorialized on my phone, I had to drive down to the restaurant to prove I had placed the order at the right location and had paid for it as "they couldn't find" my order. When I got there, they had apparently "found" my order as it was on the counter--with a different order number than the one assigned by the app. I complained that I shouldn't have had to come all the way to the restaurant and expressed my displeasure. No apology. Just body language telling me I should take my order and leave. Never again will I order from this McDonalds location. read more

Food was nasty. Frozen Fries were uncooked so it was still cold and all food were tasted too bad with dirty oils. They offer garbage instead of food. Also missing items many times. Specially Terrible customer service !!! Moreover They Charged money eventhough they didn't offer food. Such a Bad management. They make people waste money n time all the times. Too shameful location of rude Mexican ownership. read more

there was a hair found in my burger and i said no pickles and onions but they still gave me a burger with them inside it, i never really minded the reviews since this mcdonalds is my local but they are right, do not go here ! read more

The severe incompetence of the people who work here is mind boggling. I've come to this place twice recently and each time through the drive through. Each time I pulled up to the menu and speaker, I couldn't see the menu because the receipt of the last person's order was up. The first time I asked them to clear the receipt so I can see the menu, the girl said they don't control the computers so she can't clear the receipt so I was unable to see the menu. I let it pass that time, but the second time it happened, I couldn't keep it together. I had to start shouting at the girl to learn how to do her job and show me the menu, and she kept repeating, idiotically, that she doesn't control the computer. Finally someone helped her clear the screen and the menu popped up but by that time I didn't trust them not to spit in my food and it put me in an entirely bad mood. Avoid this McDonalds for the sake of your sanity. read more

i'm not sure if she's the manager of this location, but she's an older Hispanic lady who is incredibly rude and incredibly mean she gave me the wrong mobile order today and then requested that I gave her the one back that she gave me that was incorrect that had already been contaminated by my hands and it looked like she was ready to serve it to somebody else, I've been to THIS McDonald's for 10+ years and she's been always horribly rude. don't recommend this place to anybody. read more

I ordered two egg and cheese biscuits. I got two egg and sausage biscuits. I'm vegetarian and can't eat the sausage. Not having enough time to turn around, I had to throw away my sandwiches. read more

Not too bad but always check if they served your complete order, around 50% of the time they are missing a few drinks or something around that significant. read more

I went through the drive-through at the Newcastle location this afternoon and ordered a vanilla shake. The vanilla shake was soupy like water so I sent it back and asked for another one. Same experience so I asked to speak to the manager. He told me that is how milkshakes look and that is the consistency. I told him that is not the case Milkshake's should have a thick consistency, not look like soup. I told him it appeared that his machine was broken. He told me it wasn't his problem if I didn't like the way his milkshakes were. I asked him for the name and phone number of the owner and he refused to give it to me and it is not posted at either drive up window. read more

2 of the older woman managers in the morning have some of the worst customer service I've ever seen. Snatched an ice cream cone out of my hand and threw it in the garbage because I was confused about my order that was taken on a machine since we can't order at the counter anymore. I would almost venture to say they are prejudice people and leave it at that. I won't be going back to this location even though I live so close...I feel sorry for their employees. read more

Sunday morning drive thru for a quick breakfast was a disappointment. The guy taking my order got the order wrong (charged me for full priced sausage mcgriddles instead of the "buy 2 get 1 for $1" chicken mcgriddle), and my mcmuffins were burnt black on one side. Admittedly, I should have quality-checked the bag and receipt before leaving the lot but whatever. I'll probably choose a different McDonald's in the future. read more

First of all, I was excited for my Mc damn chicken and asked for EXTRA MAYONNAISE!! Got my food, went home, took a bite, and guess mf what???? they ain't no extra mayo in my damn mcchicken!!! How y'all gonna say extra mayonnaise on the paper except there's none??! Hmm!! It ain't that hard to put mayo on something. Damn read more

McDonald's - McChicken EXTRA MAYONNAISE but without the mayo!!!!! - Burgers Near Me - Newcastle, Washington

Worse service ever and if they make a mistake don't say anything or you'll get attitude and a lots of things but I guess that's the new normal for them read more

Absolute trash. Don't EVER even bother asking for no cheese because you will 100% of the time ALWAYS get cheese on your burgers. Whoever they have hired to cook food during lunch/afternoon has the IQ of a soggy almond. Easily over 100 times in the last 2 years alone I've have had my order done wrong. And it's always just a simple "McDouble with no cheese" My receipts even state "McDouble - No American Cheese" every time it's done wrong as well. Breakfast worker is fine, but whoever takes over after breakfast is completely useless as a human being and should not be allowed to work there. read more

I went into the store. No workers would speak to me. There was only 2 kiosks and the people using had no idea what they where doing. After 6 minutes I left. Never shop here again. read more

dogshit customer service got charged for my order did not refund when order did not show up.

I have had repeated problems with the employees at this McDonalds, they have been rude, unhelpful, unfriendly, and poorly trained. their attitude is so bad, clearly they don't care if their customers are satisfied with their visit to their restaurant. I would have given them zero stars if that was an option. read more

Keep driving past this one. Worst employees. They could absolutely care less. Worst costumer service. Was given cold fries so asked for hot ones. When they finally brought them out I swear they were barely warmer. Swear they zapped them. read more

It's McD. Stopped in here for a Oreo McFlurry. Yum. Yelp wants me to make this a longer review so I'm just going to write some lyrics to 2pac: They say money don't make the man. But damn, I'm making money. Observing you mfs cause some of you beezies funny read more

Went this morning to get my usual 2 CHICKEN muffins with pickles added. The man misheard apparently and ordered me 2 SAUSAGE muffins with pickles added (gross!). I returned a couple minutes later with the uneaten food and politely told him he made a mistake. He began screaming at me that I was the one who made the mistake, and I ordered the wrong food... I hate sausage muffins, they give me heartburn and hurt my stomach, so I cant even tell you the last time i've ordered one.. I tried to explain this to him but he kept insisting he was right and i was wrong, and refused to even correct my order or give me my money back. I didnt have time to argue, i had to get home to start my daughters schooling. :( read more

I was here yesterday, I forgot to order a coke I ask the lady if I can still order it she told my I will have to go and make a line again just to order my coke, this is the stupidest thing I have ever heard, and I ask for the manager and this lady was the manager and I was like what??? My food was so cold!!! read more

if you use the drive thru they almost always make you park in a random spot and take forever to bring you your food and half the time it's messed up, even with small orders read more

The worst McDonald's!!! Service is slow, especially the drive thru!!! Triple check your order and taste your drinks before you drive off... and when you call them and tell them they're forgot to put an item or made the wrong drink, they say "too bad" you already left and there's nothing they can do about it!!! I'd rather drive to either factoria or the Renton highlands to get my McDonald's fries!!! Hey new castle McDonalds retrain your damn employees on how customer service should really be like!!! And change your hours!!! You guys seem to close hour to an hour half early!!! read more

My kid got halves 10 minutes after having food here twice! Contacted the manager and they refused to check their kitchen for food allergens.

very terrible this place has bad service some waiter ignored me and i was trying to have lunch with my family once i finally got my food it had moldy cheese and a piece of hair! read more

McDonalds is a great place to go when your on a road trip. They probably have the best fries here. They are fast and efficient, I also enjoy the toys. They are always happy and should deserve more kindness. read more

One of the less enjoyable McDonald's experiences out there. The hours here are bad. They close really early (like most things in Newcastle). Its a pain to actually get in - I guess the construction outside isn't there fault, but that doesn't make it less annoying. The food I've gotten here is generally pretty stale and cold...and lets not talk about the cup of coffee they gave me. Terrible! Even by their standards. Its kinda embarassing that I'm the mayor of this location on Foursquare. I mean, I've only been there twice...guess not many other people patronize this particular location. I can't say I blame them. read more

Ok, I realize it's a little silly to review a McDonald's. The food is not good by comparison to almost anything. And I don't usually eat here. Last time I did, I got all the way home only to discover my hamburger had no meat! Frustrated and hungry I went back for my refund. A manager happened to be in the dining area, overheard my complaint, and really stepped up. Besides apologizing profusely, he promised to talk to the line cook, and gave me free fries and a gift card for a free meal. Why is this worth yelping about? Because it was a better response--from a customer-service perspective--than I've received in many fancy-pants high-end restaurants. I can't recall how many times a cook or waiter has screwed up my order and I had to sit and wait for it to be fixed and all I got (if I was lucky) was a half-hearted apology or a nervous chuckle (see my review of F.X. McRory's for a good example). So kudos to McD's for getting something right. read more