A fantastic example of a great restaurant with an owner that can't get out of the way. From the…read morereviews and ranking on Google I had very high expectations and drove from my hotel in Tukwila to see this place and overall was very disappointed.
The core of this restaurant and its food is great. Fresh meat burgers, grass fed, cooked and ground to order paired with the best possible pairings. The spirit of this restaurant is phenomenal and if someone else were to come in and buy them out and maintain the same business model I could see this restaurant being massively successful as a quick service restaurant model similar to Five Guys or In-and-Out. The *idea* is great.
The reality is not. I get the feeling this restaurant has been in a long decline after reading a lot of other reviews and noticing trends.
Like other people have mentioned, I walked into the owner at a table using it as an office space on his laptop. Not a great look, especially with the exterior looking how it does, but it's a hole in the wall restaurant from a self made chef who started off in a food truck - best things come in small packages right? I understand not having investment capital or lease permissions to do certain things.
The place is empty, just us and the owner at the table. He takes our order, but not before launching into the sales pitch about how good his food is - once again, I get it. I worked in hospitality and restaurants a long time and have been the guy trying to hype up my restaurant or catering service before. He was nice, but his sales pitch quickly turned uncomfortable as he started deriding and complaining about just about everything related to the modern world and food systems, using each grievance as an opportunity to pat himself on the back. It was uncomfortable to say the least - I came for a burger, not a Dr. Oz segment. This continued across the entire meal, and despite trying to give every polite social indicator we weren't interested in talking to him, continued to talk, even after extended periods of silence.
Anyway, we ordered the Taco Burger, Luxury Mushroom Burger, and a large order of fries. To start with the good - the fries were delicious, if slightly over salted. They were crispy and well done (A personal favorite, but some may not like that) and the roasted garlic aioli was absolutely phenomenal. The cheese on the burgers was awesome and just this massive blob of pizza commercial stringy goodness. The truffle burger wasn't over-truffled, which is always a risk with truffle products and overall was really great - and the texture of their burgers is something really special. The grind is very lean and almost coarse or shredded, which makes for a really great burger that constantly reminds you that it is a ground steak, not commercial ground beef.
However, the food wasn't without faults - the biggest issue was that on the bottom of the taco burger's bun there was a chunk of raw meat smashed into it - not rare or blue, but never-has-seen-fire raw pink ground beef. Not really being that scared of raw meat I didn't say anything but just tore it off and made a hole in the bun when I saw it, but having worked restaurants that's a pretty massive mistake as raw food and prepared food shouldn't be sharing surfaces without sanitizing much less touching.
Beyond that, the burger itself was extremely salty, which I'm normally the type of person that likes really salty foods, but it was overwhelming with the taco seasoning just all over it. The other issue I had with it was that the toppings were just kind of indistinguishable, and the whole thing very much just tasted like straight taco seasoning - which made sense once given the context that he made the taco burger "as a joke". Also, the burger was not consistently cooked, with one side being medium and the other side being rare (the color of my husbands burger that was ordered rare)
If there was a 2.5 rating, that's what I would give it. To me, a 2 is a restaurant I wouldn't voluntarily go back to but if someone wanted to or it was the only option I would and a 3 is a restaurant that I wouldn't go out of my way to go to, but would maybe stop at if I was in the area or it was convenient. This is somewhere inbetween that. I want to give them another chance and I might - but the cross contamination and horribly uncomfortable experience make me hesitant to try it again - *especially* after seeing how this owner interacts with other bad reviews on Google.