Very disappointed this year with the Christmas section. I look forward to the beautiful trees and displays every year, but this year is just SAD. Sooooo disappointed. I left without buying a thing. Even the Christmas lights were out of stock. read more

Had a major drain plug on superbowl Sunday. After hours of trying to fix it I went and saw Lewis at the springfield locate. He explained what I needed to do and recommended the supplies. I took them home and followed his instructions. I got the drain unplugged in time to catch the last quarter. Thank you Jerry's and Lewis read more

I came into Jerry's not knowing what I needed in the slightest, just a problem I needed to find a solution to. I was a little nervous at first, since I had no idea what I was doing and I hadn't shopped in the store before. Immediately upon entering Jerry's, I was greeted, questioned, and pointed in the right direction. When I got to the aisle I was looking for, Shelly C. helped me find what I needed. I was in and out in 10 minutes! Excellent store and excellent service! read more

There isn't another Home Improvement business that can compare to the amazing service at Jerry's. This place is awesome! They also provide a 10% discount to veterans when you show them your DD214. read more

Whenever it comes to home improvement, I go to Jerry's whenever possible. They have excellent customer service and it's great that they are a local company. read more

I am new to Eugene so I have a lot of little home improvement projects going on right now. The staff at Jerry's is both friendly and knowledgeable! The prices are great and it's locally owned! I am a very satisfied customer! read more

Best customer service and locally owned. They have everything you need for home improvement and garden projects. If you cant'd find something just ask! read more

I came in to have lock re-keyed and was told that employee was on break. so I left the keys and lock at the store to run other errands I get back 40 minutes later and I still have to stand here and wait for my lock to be re-keyed. It is safe to say I will not come back here for this again read more

We've been doing several home improvement projects over the last few months and Jerry's has been our go to store. We've always gone to Jerry's anyways but as many times as I've been in this store as of late I am just blown away at their service, selection and prices. I really like that it's not a chain (sure, there's one in Springfield too but you know what i mean). Whenever I find myself in any other 'big box' chain home improvement store I regret not going to Jerry's instead. read more

Excellent service. Very helpful staff. Friendly, diligent, no matter if 18 or 80. Pleasure to shop there. Demonstrates that good management can make ALL age groups responsive (even millenials : ) ). Good train for further empoyment. I'm not an employee, past or present. read more

I will go out of my way to shop at Jerry's. First of all, they are locally owned. And second, the service there is on point. Each employee knows their stuff and the stuff around them. You will not find this type of knowledge and service at any other chain home improvement store. Plus, they price match! Love it. read more

I went to Jerry's in Springfield today to buy plants. I didn't buy any because the plants were in such poor condition. It wasn't like this last year. read more

As a hardware store, Jerry's is fine. But, what a HORRIBLE website. I can't look up parts, pre-order items before I walk into the store, or even know how much items cost so I can plan a budget for a project. You would think a store this size would invest in a website that would make it much more convenient for their customers. read more

Now this is what Lowes and the Home Depot should be. Very knowledgeable and friendly taken seriously. I will always support Jerry's as my place to purchase home improvement goods. read more

Some time back he had our kitchen remodeled through Jerrys' Was not pleased with the results and in some cases shoddy workmanship of the contractors they supplied. The electrical work was not great but not horrible either. The areas where the previous cabinet had been were drywalled but clearly not a finished product. With some paint and touch up was made acceptable. But what really upset me was we are in the process of having hardwood floors installed and when we had the carpets pulled up we found where Jerry's contractor had chiseled away some subfloor to get the cabinets level. An area about 16" long and two inches wide. It was obvious there was an issue with a rise in the floor next to the wall. Rather than inform us of a flooring issue so it could be repaired they torn up the subfloor to get the cabinets in and then covered up what they had done with the carpeting. Now of course this flooring issue was a major hang up with the hardwood install. Cannot be install until floor fixed. We went to Jerry's to talk to them about what the contractor had done and got the well it's not our responsibility. When we asked about the contractor hack job they told us sorry, he is retired, we aren't responsible for his work. Your problem. But they did make an offer of a small discount on materials to fix the floor. Thanks a lot Jerry's, guess who will not have you doing work for me. read more

What guy doesn't like Jerry's. I love this place and can never leave without buying something. Customer service is the the best in town and someone is always willing to help out. This place makes Home Depot and Lowes look pathetic and the diference is obvious. The staff here makes all the difference here and I've never had a bad experience. read more

Carries just about everything Home Depot does. Unlike Home Depot, it's locally owned and has attentive, knowledgeable staff.

A recent (and minor) mix-up in the paint department surprised me because Jerry's service is usually quite excellent and the staff invariably knowledgable and happy to help. I guess they have me spoiled... Good prices and unusually wide selection. They are the standard that the other places are measured by. I've come to consider Home Depot just a delay before I give up there and go back to Jerry's. Great burritos out front, and helpful strong backs in the yard. read more

They have everything you could ever want for home improvement and some things I never heard of. The staff are super nice, knowledgeable and helpful. No other hardware store comes close to their professionalism. read more

Locally owned, fantastic service from knowledgable employees who seem happy to help.

So, the manager just kicked my boyfriend and I out of the store because she didn't like the fact that we put items back where they didnt belong. Saying it was not normal behavior. I'm sorry, I'm an impulse buyer. The closer I get to the register the more I realize I dont need half the stuff I've grabbed. Long story short she proceeded to say that her employees were not following us around the store that it was completely normal for them to ask as if we needed help which is not true because they were constantly following us around the store no matter where we were passing up other customers to ask if we needed help not normal behavior and she didn't like me saying that so she took my cart full of almost a $100 Worth of stuff stating that obviously we weren't the type of people that belonged in that store shopping because of the way we shopped discrimination yeah I think a little bit maybe because of my pink hair I don't know but pretty pretty pretty whack read more

There is a reason that Home Depot and Lowe's do not have the "presence" they have in most cities...Jerry's! I have been an avid Jerry's shopper for longer than I can remember (my dad used to take me there as a child). I can't say enough about the excellence of this store. Great selection, great prices, great staff etc. read more

This is the best home improvement store! We were greeted by the sweetest gentleman when we walked in, had two separate people help us find different items, and we were thrilled with the variety of products! It's set up so well, easy to find everything, and surprisingly clean for a hardware store! Not a huge mess of dust and dirt like they usually are. Plus their holiday selection is amaaaaazing! Talk about a winter wonderland! So excited to shop here again! read more

Jerry's Home Improvement Center- Eugene - Christmas lights for daaaays, with such a helpful set up! - Hardware Stores Near Me - Eugene, Oregon

Great service, knowledgable employees, good prices plus price matching, veterans discount even on sale items. Easy, convenient lumber yard. Plus local, employee owned business. They will help you through any step of your project from beginning to end. Plus it's outside of Eugene city limits so you can get a free bag to carry your stuff out in. read more

Wide selection of products to choose from. Be careful, they are very EXPENSIVE! I know they have a 100 percent markup on their hardware. Check prices at other stores before you buy. read more

I have been using Jerry's for many years and don't plan to stop any time soon. The staff is always very knowledgeable and can be found on almost every aisles. The staff is also not too intrusive (they seem to be very aware of the difference between browsing for what you want and trying to find something). I find their prices to be about equivalent to that of Home Depot with a balance of some items cheaper and some items more expensive. Jerry's has also been great with returned items (even a couple times when I lost the receipt). And finally, like other yelpers have pointed out, Jerry's is a locally owned business, always a plus. read more

I was in Jerry's almost everyday getting supplies for a major renovation from mid April 2016 until end of June 2016 and every time I was in and in every dept...the associates were so helpful and if they didn't know the answer they went and found someone who did. I was amazed by their customer service. I will give them my business over and over again. Suzi G. read more

Home Depot moments over and over again, latest experience was making a purchase and them having to have it delivered to lumber sales for me to pick up. After returning to jerrys due to running home to get my truck, I found that they had brought up the old, dirty, scratched up floor model that had been out for who knows how long. Then after playing phone tag between numerous people on their little radios I finally spoke to someone who basically informed me they were too busy to get it off the shelf for me and it would probably be the next day and they would call me. I don't have much confidence in that since I am still waiting for a call back from another floor employee from about six months ago. Jerrys just isn't the place it used to be. I must also add that this has always been at the Eugene store, never the Springfield store. read more

i am not affiliated with jerry's in any way - i adore jerry's . if you want knowledgeable advice or a question answered correctly, the only place to go is jerry's. knowing people in the building trades , i was told go to jerrys...if i had a question i would get a correct answer. once i bought a pressure washer, couldn't get it to work properly, and after a couple of phone calls, one of jerry's employees said he would stop by and take a look. the man was on his way home after work - that is great customer service.! home depot and lowe's are for the quick- pick- me-ups and you'd want to know exactly what you needed.. great products, great people and customer service. better head for jerry's... read more

Jerrys 2 location in Springfield, and Eugene are the 2 best home improvement stores by mile in the local area. Any section go to weather plumbing, electrical, painting, there is always someone there to give you a few helpful pointers if you ask, super efficiently run, very easy to find what you are looking for. read more

A very helpful staff was very kind to my wife and helped her find everything I needed for our deck building project.

In terms of inventory, Jerry's is comparable to Lowe's and Home Depot. Jerry's does, however, seem to carry a better selection of items rated highly by Consumer Reports and internet customer reviewers. It's as if Jerry's buyers are seeking out quality, not just bargain prices. Still, it is not inventory that separates Jerry's from it's big box peers. It's customer service. Seldom have I had to track down staff; sometimes, finding someone at Lowe's is like Flamingo hunting. The Associates at Jerry's are generally very knowledgeable; they will find someone who is if they are stumped. At Home Depot, half the Associates must have received their training at Trump University. Jerry's main deficiency is it's terrible website which provides little information on stock and no option to order on-line. It will, however, price-match anything that you find on-line; just print the webpage (including price w/shipping) and show it to an Associate. read more

They have a lot of good deals, but when it comes to price matching, it's a pain. They could use some work on customer service

I bought a 60 inch kiddie pool that needed to be tied to the top of my car. A young man (whose name I forget to get :/) was VERY helpful in helping me secure the pool and allow me to get it home safely! I will definitely return to this Jerry's. read more

Jerry's has a wide selection of items in all departments that fill a variety of customer needs. And, Jerry's prices are more than fair for the quality of items on hand. Their outstanding feature is customer service. Store employees are helpful, informed and friendly. It's encouraging to know that you can walk into the store with little experience or knowledge about what's needed for a project, but you'll get enough help from staff to figure it all out. I just disconnected the phone after talking to someone in Jerry's garden section, who had spent a fair amount of time trying to determine the best plant food for my palm trees. She was patient and gracious, asking other people for their recommendations, too. I remain impressed with Jerry's and their stellar staff. read more

I like supporting locally owned businesses and, up until recently, have always shopped at Jerry's because of their friendly, helpful service. During my last few visits I have received very poor and down right grumpy service. I went in yesterday ready to purchase vinyl flooring. After waiting 15 minutes for help, I approached a woman at the desk who was flipping through a catalog. When I said, "excuse me" she looked up and said, "I'm with another customer." There were no other customers in sight. I found another woman near the carpet samples, her response, "I'm busy, I'll find someone to help you." She called someone on her radio who clearly said that they were on break. She turned to me and said, "you'll just have to wait." I told them both to never mind that I was going to Home Depot, and that is what I did. Got help right away, bought my flooring. I'm not inclined to go back to Jerry's. read more

I have been shopping at Jerry's for 15 years and am a female in my 40's. I am constantly impressed with the almost immediate help I am offered, and yet am never talked down to. Always offered a smart review of products available, alternative ways to handle something, and where other similar products to do my job might be found in the store. Plus they're local! Far superior to the corporate home building DIY stores. Incredible return policy - pretty much anytime, no matter what, bring it back if you need to. read more

We went to Jerry's on their big anniversary celebration. They advertised 2X4's for .50 each. Wanted to pick up a few for a project and was told by a Jerry's employee that some contractor had bought all of them at all three stores. He did say they would have more in a few days and we needed to come back. I understand completely that they may run out of an item on promotion, but since Jerry's sold these 2X4's to a contractor in bulk (I mean seriously they sold him every one they had at all three stores!), I don't feel they consider the everyday shopper "important". read more

Love your store, but can't find out by phone or your site, if you're open on New Years Day......frustrated!!

Jerry's used to be the BEST home building store in Eugene. I've been going there for 30 years. BUT they have stopped training their staff and the service seriously sucks. A month ago, I went to get a replacement part for the plumbing under my sink. The salesman in plumbing had no idea what he was doing. I knew more about plumbing than he did and I'm a 60 year old housewife. Today I went to buy some bulk screws that were $2.99 a pound. I had less than 1/2 a pound. The clerk rang them up at $87. When I pointed out that there was a mistake, she said, "no, I think they're sold by the piece!"Are they gold? When I said they were 2.99 a pound she said "oh, ok, and rang them up at 2.99 a pound, but didn't void the $87 until I pointed it out to her. Then I asked for a rebate slip for some potting soil I had bought. She said she didn't think they had anymore. I pointed out that they had advertised it in the paper that morning. She said maybe they have some in customer service. Then called for the next person in line like I was dismissed. I went down to customer service who said they didn't have any. I asked if ANYONE might have them and so they called Gardening dept. There were some in Gardening, so I went down there to get it. While I was waiting in line to get my rebate slip, the man in front of me was buying 6" pepper plants and the clerk was ringing them up at $12.99 each. I said, excuse me, but those are only $4.99 each. She said "Are you sure?" I told her that I had just been looking at them. So she sends the customer over to check the price. And they were $4.99. Common sense. Who pays 12.99 for a 6" pepper plant! So I got my rebate slip and asked her if I needed more than one (I had 3 bags of soil), and she says "no, all you need is one." So when I get home and put on my glasses and read the fine print, sure enough, I needed a rebate slip for each bag. I went to their website to complain and they don't have a contact email anywhere. Guess they don't care what their customers think. Well, I'm not a customer anymore. read more