The selection of plants is good, the prices are very high, but the customer service is terrible. I've never been treated so rudely as at Gray's. Go anywhere else, there are many choices. read more

These people are not knowledgeable about plants. I took several pictures of a tree I see all over Eugene & no one could tell me what it is. The smallest perennials are $7. Sticker shock! Maybe someone else knows more than they do... read more

Gray's Garden Center - Nurseries & Gardening Near Me - Eugene, Oregon

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Super bummer about the review I'm writing here. We shop at this place for all sorts of gardening supplies, and our Christmas trees. My wife and son were meeting her parents at Beer Garden, and that side of the parking lot was full as always. She parked in one of the empty Grays spots (most of their side was completely empty) to unload our four year old so she could go park somewhere else. Before she was able to move the car, an angry male employee came out and started yelling at her about it. This isn't a place we choose to support anymore, and I'll make sure to tell our friends these people aren't welcoming to their customers. I'd never looked at their yelp profile before, and had no idea how many other issues people have had with them. Do better Grays, get a handle on your attack dogs. We need to feel safe at the businesses we frequent. *Edit* - to add information for other customers After my wife got home, she called the store to complain to the manager, and the person she talked to said they were the owner. They backed up the employee, and didn't make any attempt to apologize or smooth things over. They said they witnessed the exchange and saw nothing wrong with it. We won't be returning anymore. read more

I can't believe I'm having to write this one star review for what appears to be a lovely, local/independently owned business, but from now on, I will be reading reviews on YELP on all local businesses from now on BEFORE shopping with them. The way I was treated by a young male salesman (with what appeared to be a female manager behind the counter aware of the encounter doing NOTHING) when trying to return two unopened unused bags of fertilizer was unconscionable! On May 23, 2025 I bought two bags of fertilizer for some flowering plants and shrubs in our yard. They weren't exactly what I needed ( I was looking for 10/10/10 but all they had was 20/20/20) but I bought the two products (see images) and paid cash and went home. Three weeks have gone by and I've been unable to cope w/ the grass seed pollen to do garden work. My husband found someone to come and do some yard work. They had some products and took care of the fertilizing of our flora/fauna. Today, I went in to return the unopened bags. The male salesman was unsure of what to do and asked the female co-worker at the other register handling some other register work about the return process. She tells him (and me) that for non-live product return that a full refund within 7 days and before 30 days a store credit. WHAT? What kind of policy is that? Fertilizer is in a bag and not expired and can be put on the shelf and sold and not be expired. This kind of crazy policy is what I expect from a low-cost crappy franchise. I've never been offered store credit for a return within 30 days. That's crazy. I was asking why the policy was that way and the male cashier was getting angry with me. I was speaking in a normal voice and asking thoughtful questions. He said I shouldn't give him a hard time and to lower my voice and not be so angry. Gaslighting doesn't work on me. He was condescending and downright rude. In a normal tone I said, "I've owned two businesses and never treated my customers w/ such disrespect." My option was take store credit for a return or keep the product. I'm never stepping foot in this store again. As I left with my store items I said, "It's good to know I can count on Lowe's and Home Depot to honor a return if need-be. I'll never come back here again." TAKE YOUR HARD-EARNED MONEY AND SUPPORT A BUSINESS THAT RESPECTS THEIR CUSTOMERS. read more

Gray's Garden Center - don't be fooled by the nice appearance. - Nurseries & Gardening Near Me - Eugene, Oregon

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Getting seeds can be VERY hit or miss. We got quite a selection of seeds, and the tomatoes in particular sprouted quickly. My two year old did this one herself, put the soil in, the seed in, and some more soil on top. She was happy to see her "baby" had sprouted today! Not much effort was put into starting this seed, given she's two, so I was honestly surprised by its viability lol. I definitely recommend getting seeds from here :) the staff was also very nice, and the prices on the starts and seeds were fair for the quality. read more

Gray's Garden Center - Nurseries & Gardening Near Me - Eugene, Oregon

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they are twice the price of everywhere else, but will tell you they are a better price than elsewhere. I wanted to buy to graphed moon cactus, I specifically got an employee to come grab them and give me a price because Ofcourse nothing is marked they said $5 which is what they cost everywhere, I said ok he rang them up then a old guy who works there came up and said no $11 each and wouldn't honor what they just rang up. that's over twice as much as elsewhere so I left, I've overpaid for many items over the years spent a lot of money this was the final straw, I'll never buy from then again! FYI they buy from local plant growers you can get from most of the sellers at cost at local farmers markets or FB marketplace I paid $40 for a plant they left the tag from the seller in the pot I found him at the local farmers market selling the save item 1/4 price!! Greys only cares about money! buy from local growers not scammers who don't even honor thier own prices! read more

wide variety, a few natives. enjoyed selection. a little bit pricey. I've seen better prices other places. However, if looking for something specific, I think this would be a great place to go for those few things you want. read more

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Stopped into Gray's last weekend looking for a few cheerful flowers to brighten my porch, and Anna made the whole mission effortless. After a quick chat about my sunny spot and my "water-when-I-remember" routine, she guided me to a rack of easy-going blooms and pointed out a quality all-purpose potting mix that keeps them happy without extra fuss. Five minutes later I had everything I needed. Plants are thriving, porch looks great, and I'm convinced Anna could coach a rock to grow roots. read more

Went here over the weekend with a group of people to pick up some houseplants but received the RUDEST welcoming from their manager from their parking lot situation. He absolutely harassed young women in front of me then proceeded to yell about towing and calling the cops and we waited to see if he did and he never did. Never shopping here again. You should move your business away from a high traffic beer garden if you don't want high traffic. read more

Service excellent, selection... great choices to choose from, value.... While on vacation, I happen to stop in here. I chose a few plants to take home with me which I was concerned because of Airport regulations, on my next trip this will definitely be my buy from spot for happy healthy plants with a large variety to choose from, favorite away from home Nursery and I'll definitely be back. read more

If you are looking on getting plans or have questions about gardening yes Grays is a great place to go. Other than that horrible place the owner interested more in towing people away. I parked in their EMPTY parking lot for less than 20 minutes to pick up food I ordered at Beergarden, I went back to my car it was already towed. There was another car being towed when I went outside to look for mine. I asked the company that towed my car and they said that Greys towed 6 cars that same day. I had to pay $402.48 to pick it up. read more

Gray's Garden Center - Snake plant - Nurseries & Gardening Near Me - Eugene, Oregon

the manager Stuart is extremely unkind and the prices are outrageous. How can they tow their customers when the Beergarden and Greys are partnered ? I wouldn't be surprised if they were profiting from this in some way... very sketchy. There is years of complaints of poor treatment of employees and customers. The owner, Scott Bocci is a rich rich man who also owns C & E equipment rentals, he needs to do something about this. read more

Gray's Garden Center - Greys is towing customers but they are supposed to be partners? - Nurseries & Gardening Near Me - Eugene, Oregon

My mother purchased a hanging plant and within 2 weeks it was dead. Their policy was refunds only within 24 hours. We took the plant back to discuss what could be done, and we were met with unnecessary rudeness. While the customer service is usually shoddy, we tolerate it due to their impressive selection of high quality plants. But this time they were outright rude to my 78 year old mother who spent $50 on a hanging outdoor plant 2 weeks prior. A small gesture on their part would gone such a long way. We are off to Target or WinCo or literally anywhere else. read more

I called looking for plant or flower delivery. While they were not able to take a credit card order over the phone, they were super helpful and willing to suggest other options, including competitors to help me accomplish my goals. Very polite and helpful. read more

I have read the countless bad reviews due to parking issues and wanted to grab a beer... from next door. There was plenty of signage alerting me to the parking being for Gray's Garden center ONLY. That was fine with me. I had called Gray's the night prior asking for info for food for our new Orchid (Maxillaria tenuifolia) which while blooming smells like Coconut pie/Pina Colada. They said they carried an orchid specific food and that it would be up front at the cash register after I said I would be by in the early morning. While getting ready to check out, I saw some laminated bird identifying fold-outs so I picked 2 of those up as well. The hummingbird action in our backyard is borderline a 4-lane highway with lots of traffic. I had a great business dealing with all Gray's employees while I walked around and will go back for any plant needs. read more

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Great, knowledgable employees. Prices are a bit on the high side compared to other nurseries but not exceedingly so, hence the 4 stars. Got some great advice on a tree I wanted to purchase. As far as the comments about parking, read the signs folks. Just because you thought, "It would be OK to park here for a few minutes while we go in for a beer", doesn't make it right. read more

BEWARE!!!! I have shopped at Grays for years. Spent thousands of dollars over the years. I recently purchased hundreds of dollars in succulents. They had mealy bugs and spider mites. I was told by the owner that they individually check "Everything " that comes in. I viewed a plant heavily covered in aphids at their store. Interesting if they check everything!! Now all of my succulents are infected and he refuses to refund or take responsibility!! "It's my fault that I didn't check. Then he hung up on me. I'll never step foot in Grays again!! read more

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If I could put in a minus 5 of zero rating I would!! Horrible customer service. Gerald should be fired for how he treated me in the store the other morning. Threatening to fire other co workers who hold purchases for customers. This was in front of other customers in the store. This is who you have representing front of house in your garden store??? read more

I work at the beer garden and was threatened to be towed if I didn't move my car close to their closing time, even though they knew I worked at the beer garden they still threatened me. It's funny how they hog the living shit out of the parking spaces when their lot has probably never been full for the 80+ years they've been open. Surprised they haven't been sued yet.... read more

Went to Grey's today. Purchased two fruit trees, lots of soil, and some herbs. Decided to walk next door for a beer before going home to plant. Was 20 minutes before the store closed. After we had loaded truck and started to walk away, an employee, seemingly management, said 'you can't park there. He'll have you towed.' we literally had hundreds of dollars of purchases from Grey's in the truck but were rudely told that the moment we walked out of the store with them that we were 'no longer customers.' Turned out to be a self-fulfilling prophecy for them. I returned everything we bought and will never return. read more

Overpriced plants and rude customer service. I also saw vehicles getting towed while I was there because there were beergarden customers parked in "Gray's" parking. Grays rents the lot to the Beergarden and they're towing their customers? You have to be a very unhappy person to do that. read more

I stopped by grays (where we have shopped many times) with my wife to pick up some plants and seeds. We figured a kombucha at the beer garden after would be a nice way to end the trip. Within five minutes of parking we had tow trucks threatening us. This is a terrible way to treat loyal customers and guarantees we never return again. Also I have had great at Down To Earth Home, Garden & Gift for anybody looking for a more natural alternative. read more

*wish 0 was an option* This evening (5:30pm to be exact) my boyfriend and I decided to visit Grays for the first and last time. After shopping for about 15 or so minutes we decide to leave and felt like ordering some food to go from the beer garden. Little did we know the second we stepped off their property our car was going to be towed. We felt like it would be okay to grab our food real quick being that Grays was closing in 15 minutes anyways. After being in the beer garden for no longer than 20 minutes we return to our car missing??? After finally getting ahold of the tow truck company we learn that we will have to pay $400 plus a $45 Uber just to get our vehicle back. The company had our car in their possession for less than 30 minutes.. $400 is an absolute scam. Greys claims they love their community yet how are they scamming us out of half our months rent. This type of business doesn't deserve their communities support. I'm sorry to everybody else that have been a victim of this company. read more

I'm from Roseburg, I've been coming to Eugene just to go to gray to buy plants.. and I love it! read more

Gray's Garden Center - Prayer plant - Nurseries & Gardening Near Me - Eugene, Oregon

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Grays treats locals like they are beneath them, when you have a complaint lower level employees won't even tell you who the owner or location manager is or when they are working to come back and speak with them. read more

I like this place for product, but they aren't friendly. I forgot my mask and they have them at the store, but wouldn't let me walk in to get it and they wouldn't bring it to me. Not coming back. They are also crazy about the parking. I get it, they have limited spaces, but they are so mean about it. read more

Will not be returning to any store that has such rude customer service. I don't care how good you think your product is if you back it up with employees who do not value every customer. Apparently this business does not need our business and is doing "perfect" without us!!! read more

Bought six peach trees from them. Two were infested with worms and died.. they said was not their issue.. that is a risk you take buying plants. Well at 35 bucks a ye tree i feel ripped off by them. Never going back read more

We get our Christmas tree from them every year and have never been disappointed. They have always offered excellent service and selection.I have recommended them to several of my friends. read more

If I could give this place a zero I would. The employees would rather stare at the parking lot hoping to catch someone parking there that goes into the building next door to tow them than to help anyone at all. They were laughing about getting to call for a tow tuck about 10 mins before they closed. I put the stuff I was going to buy down and left. Fuck that. Then I had to wait an extra 15 mins as some poor college kid is crying trying to scrounge up the money to keep their car from being towed. At which point they were again laughing gleefully at the harm they caused. Way to ruin everyone's night. Seriously, never give these people your money. read more

This place is a one stop shop for plants. If you need something odd, most likely they will have it. It is a bit out of the area if you live in Eugene or Springfield, because you have to go to Coburg. Although this place is higher priced than other around, their product is good and the staff is knowledgeable and can help with most plant related questions you may have. This is the second year in a row we have been here and each time the plants purchased did great. read more

Gray's Garden Center - Good selection - Nurseries & Gardening Near Me - Eugene, Oregon

I am beyond disappointed and appalled at Gray's garden center. Customer service whether in person or over the phone is all in the same. After moving out of state and missing EVERY holiday with my Mom, I always depended on Gray's to help me with custom shopping from afar. For seven years my mom was joyful and in great spirits knowing I had a hand in picking out her gifts with their sales representatives. This year my order was dismissed to an online gift card and I was told my mom would be more pleased picking out her own plants. YOU DO NOT KNOW MY MOM BETTER THAN ME!!!! A gift card reveals the amount you're spending on a gift and forces my mom to buy and shop for her own gift - a trait that many moms don't enjoy doing. Beyond the impersonal gesture for such a meaningful person in my life, Grays is forcing you to select a gift card above the value of your purchase rather than the exact total of the gift. That puts my mom in a terrible situation of what to do with the extra. Shame on you Grays!!! You were once a business prided on the local community and you did not serve this customer or her local mom one bit!! read more

The owner and employees are petty and rude. Even if you buy something from there space they will watch you and tow you if you go next door without moving. I get this in busy time but in mid January when you have 40 empty parking spots. I just built a house here and won't be giving grays a dime come this spring for planting. read more

I do not understand all the negative reviews. It is impossible to park there by mistake & be towed. There are multiple signs by every spot! They have a wide variety of plants. The staff was available & very knowledgeable. I could not find a couple of things & they were friendly & helpful read more

We contacted Gray's about a specific plant and while they did not stock it, an employee named Brian took the extra time to search where we may be able to locate it in our area. This style of old-fashioned customer service is almost unheard of these days and we were super impressed and hope Gray's knows what a stellar employee they have in Brian. We've always loved Gray's for many reasons, including past customer service, but this was an instance of above-and-beyond and praise should be shouted out. Thank you again, Brian, for reflecting the utmost in customer service while representing Gray's Garden Center! read more

This was my very first buying experience at Gray's. It's Mother's Day so naturally I'm looking for hanging baskets for my wife. Costco was sold out and Gray's is located near my office. They have a tremendous selection -- enormous really. I found the basket I wanted -- right away as there are many haning on the fences. When the cashier told me I couldn't buy that particular basket -- at first -- I thought she was kidding me as no one in a retail environment has EVER said that to me before. Like anyone else, I wanted to know why I couldn't buy that basket... I could tell she didn't want to respond directly. Her answers were vague -- I pressed her until she she told me "You can't have any of those plants because we treat them with a special fertilizer. And we need them for the front of the business." I even asked if they would be for sale come the following Monday (after Mother's Day wekeend). "No" she responded again. She tried to help me by walking me through the place. Hanging baskets were literally everywhere -- perhaps 100's. Unfortunately, NONE looked as good as the forbidden baskets hanging out front. Perplexed, I searched in vane. Too plain. Only 2 colors of plants.. (I prefer three colors) Wrong color here too much pink there. I was begining to get frustrated. I asked if they do custom baskets. "No" again. Then, as my color and search standards began to lower, I saw some potential candidates. BUT WAIT! What if these are also "too nice to sell?" I thought to myself. (confusion sets in) I asked of there were any more "can't buy these" plants in the area and, if so, to please point them out. My frustration level was increasing. I can buy any of the baskets that are not on the fence was the answer. I finally settled. I was not particularly happy with the first time Gray's experience. I consider myself a "good consumer," none-the-less and deemed it important to tell the cashier that she ought to pass a message to the owner about posting a message outside so that other would-be customers could avoid the frustration. I also said that I thought it a poor policy to have better looking plants for yourself than what you'll sell. Imagine the following experience: You go to a car lot to buy a car and see a beauty -- you ask to buy it -- and are told NO. In disbelief you naturally ask "Why not?" "Because we take better care of these cars (over there) than we do the cars that you can buy (over here)." Because there are no posted signs about what you cannot buy, That's the same message Gray's sends to its unsuspecting consumers. Am I the only one that thinks this practice absurd? Why don't they spruce up all the plants? Increase the price-- I don't care... Oh and incidently... you can buy the fertilizer that they use for the nicer plants.. Whcih is, no doubt, a successful sales strategy aimed at increasing profits. Nice set up. I'm not impressed. Would I return? Good question. Only time will tell. Was the staff friendly? Yes.. Did I get a good value? Fair value. What will I rememember about Gray's? The crappy buying experience, poor sales practices, snobish clientelle, and the phrase "NO you can't buy that (because we take better care of our own plants than the plants we sell -- see for yourself)." read more

The owner of this business is an shining example of a subpar human being. While the owners own both the garden center and beer garden, they will tow you after parking in the shared lot for only a few minutes. No warning or distinct signs. If you are considering buying anything from this business, don't! You will be supporting someone who doesn't deserve your business. read more

I like to support local business, but this is one I suggest you stay away from. The staff are snobbish, lacking information and don't seem to act as if they care. Products that look good at purchase do not grow well. Everything is over priced and many plants are in poor condition. Customer service is not their top priority, and quality plants aren't either. At the very least, they could treat their customers with respect and kindness but you will not find that here. read more

With regard to Gray's, I am torn. On the one hand, and for Green Thumbs like me, Gray's Garden Center is the perfect place to while away an afternoon. The location is stellar, and classic Eugene (e.g., you *will* smell a certain type of plant if you wander out to the back left to shop for maple trees). The employees are super friendly. Additionally they give you "Gray's Dollars" which make you feel like you've earned money while shopping there! On the other hand, Gray's is really expensive, and I have found it difficult to locate a decent selection of native plants (deer ferns? No? Really?). Ultimately, the good wins out for Gray's. There's no other place in prime-time downtown that can compete, and the lack of native perennials seems a small price to pay when you find yourself browsing through all of their super-cool tropical indoor plants on some rainy Eugene afternoon. read more

I wanted to order a plant and have it delivered as a gift. I came across Gray's Garden via Google and called. I was transferred to Jason who worked with me on my budget including the parting of a plant and delivery, and I allowed him to use his expertise on selecting a plant. Jason put together a beautiful plant and pot combination and the delivery went without a hitch. My friend was extremely happy with the gift. I highly recommend Jason put together a beautiful plant and pot combination and the delivery went without a hitch. My friend was extremely happy with the gift. Thanks Jason for your help! read more