The help acted like they didn't want to be there. Rude, not helpful at all, gave us the wrong…read morelocation for product. A sale item box which, we came in for, included green, white and brown gutter diverters had a sale sign on it, priced at $7.99. At checkout we were told only the white and brown were on sale. Front desk did not welcome us to the store, seemed put out we didn't know layout of the store. We received a curt answer from the downstairs checkout desk. Employee walked right by us as we were looking for product. Jerry's here I come.

This store is the best. The employees know what they are talking about, are willing to take the…read moretime to be helpful, and the stock is comprehensive. I particularly like their selection of nuts and bolts, sold by the piece not by the box, so you can buy only what you need. They have helped me troubleshoot a problem more than once.

For the past 2 years I've been here almost weekly. Sometimes several times a day. I have always…read morereceived amazing service. Most of them know me by name. Simon is so knowledgeable, kind & always offering different options for my projects. One day my knee was acting up & I believe it was ryan that shared a recipe for inflammation that has helped tremendously. Great team of knowledge people, great products and I don't have to drive to eugene!

I can't say enough about Simon. I came in with one of my dad's saws. It was older and we discussed…read morepurchasing a new saw. He was so amazing. He made sure I had a working saw that I could use and in my budget! I can confidently change the blade!

Always sold out of items that are on sale. they issue rain checks, but never get the replacements…read morein. Waste of time even driving over there!

Always have what I need or a way to Make it work. Staff is…read moreamazing. Prices are good for this day and age, and way more friendly than the HD and the L. ( or the J) Stan and Melissa are awesome and redefine what customer service is really about. Good people. We Are blessed to have them in our town.

I do a lot of DIY projects. My projects require lumber and often screws, nuts, and bolts. I don't…read moreknow my way around a hardware store and typically have no clue what the thing is called that I'm looking for. What I appreciate the most about Cascade is that they are always willing to listen to my idea and give me their feedback for what could make it better. This morning, Jake spent 15 minutes helping me to find the necessary hardware for my project. He laughed with me and ultimately found exactly what I needed to make my project great. Thank you guys for your patience and your friendly faces.

Great service and support. Helpful staff and attention to details. I always find what I need and…read morethat is awesome.

Growing up in Eugene I was used to going to Jerry's for my home improvement needs. Since moving…read morefrom the area I haven't found it's equal. The prices are the best, the service is spectacular, and the employees genuinely care. I so wish there was a Jerry's in San Diego, but alas there is not. I just love this place.

A "go to" place for hardware or metal needs. The storefront looks small, but they have a large and…read morevaried inventory. Competitive prices and great service. I personally go to Hurd's Hardware to buy steel for my fabrication needs. They have a large steel inventory as well. Even for small pieces, their cutting fee is extremely reasonable. It has always been a friendly place to shop.

Hurd s rules,man.Badass old fashioned service.Hurd s rocks,doc.read more

I should have written several 5* reviews for the W7th location as they have always had what I was…read morelooking for and were always professional and helpful. Current project is testing out a power supply to see if the power supply is bad versus the motherboard. I went in and was instantly greeted and asked how I might be helped. I asked for Electric testers and was walked to where they are. Whenever I have a project or am about to add new parts to my 68 Dodge Charger R/T, I look to make sure. I have all the requisite tools and if I am missing something, I will swing by Harbor Freight. I am thankful they are close, are professional and helpful with suggestions. I will definitely be back and I recommend all who ask to goto the one on W7th.

This isn't a store I go to often, as it is out of the way for me, and a fair distance to drive…read more I've known more than a few people who just love this store. Sadly, I am not one of those. It's decent, but compared to the new one they opened in Springfield, this store is just terrible. Let's start with this fact it's a fairly small store and it seems cramped. Like, there's no room to walk if there is already someone down the isle you want to go to. This makes shopping a bit harder, if not close to impossible when they are busy. The customer service is lacking. Makes me feel like Walmart has more intelligent employees at times. This would also be when you can find one walking around to help you. Otherwise, you're just kind of left in no man's land to find whatever on your own. I've never had to return anything, so I have no opinion about that. The cashiers are OK, and really just OK. They kind of border on, get your shit and get out, while doing it with a smile. I've never been a huge fan of the store, it would get three stars at best. After going to the new Springfield store and comparing the two, it's barely a two star experience. The simple fact I can't give any specific example of them being terrible, is why it gets two stars. It's simply not an impressive place to go. I'll stick to the Springfield store where I am always greeted, asked if I need anything and shown where the item I need is. They are super helpful, store is big, and it's much closer to my house. Review 179 of 2017.

Go to home improvement store since moving here. Thank you. I've never had this high quality service…read moreexperience in any Lowe's or Home Depot. Bought my perennials this spring for my new front yard garden. I did not lose one perennial. They've all done fantastic so not only do they have quality people work there they have quality nursery plants.

We're new to Eugene, which means we needed to get several things for our new house and yard. We…read morewanted to avoid Lowe's if at all possible (due to their hefty financial support of certain corrupt politicians), so we were very happy to find Jerry's. The staff were lovely, and a couple of them were able to quickly direct us to the appropriate aisles when we looked confused. Prices and selections comparable to Lowe's. The garden center is particularly well-stocked, organized, and logical. Every staff member we encountered was pleasant and kind. Thanks folks. You have two new devoted customers.