This visit was during the covid-19 pandemic…read more Brenda helped us find a bulb that will warm one of our bays that can plug in to a regular outlet. We've been here numerous times since then and have found almost everything we've needed and even things we didn't know we needed. The store is clean, well organized and the staff follows covid protocols well! I feel comfortable running in to get the items we need. It's a great local hardware!

Great new livestock and garden store in Thurston area in Springfield. I'm a new chicken farmer and…read moreI will really appreciate having this store so close!

I've gotten a lot of items from Jerry's drive thru lumber yard…read more Whatever I've gotten, lumber, stepping stones or stacking concrete blocks, the people there happily load them up for me. So if you need assistance, don't do without, go to Jerry's! An added plus is the area is neat and clean, just like the store!

Great service and support. Helpful staff and attention to details. I always find what I need and…read morethat is awesome.

Their phones weren't working when I went in to pick up my saw I had serviced but their familiarity…read morewith chain saws and quality of work is great. It's obvious they service all the local loggers and are a serious stihl shop. It's great they are local and they will see my saws and other equipment again.

Stephen was very knowledgeable and helpful with my purchase of a 27 ton splitter. Briggs &…read moreStratten....He knew my name. I had shopped there before....He was very friendly and professional while he interacted with me.....

Great service both on the phone and in person. Was told it would take a week, which was completely…read morefine and sure enough- they called us later that week and it was ready to go. I would encourage to plan ahead, check the condition of your equipment early. We got lucky that we did but understandably, you'd have to be prepared for a delay on fixing things when the busy season starts. Some have noted - might take longer to have maintenance or repairs done.

My law tractor was missing the hex nut that holds one of the blade on. Owner gave it to me at no…read morecharge. Greatly appreciated.

Loren was superb. Customer Service skills went above and beyond what was expected. His knowledge…read morebase saved two seniors money and grief. Everyone who was asked questions responded in a helpful manner. Not ever as if they were "just collecting a paycheck." I just wish Jerry's was closer to our house.

I use all of the home improvement stores in the Eugene area. I've had good experiences with them…read moreall and not so good with a most but the experiences at Jerry's is exceptional. Most employees I've interacted with are very helpful and it's apparent that this is something that this comes from the top.

Great folks , I'm the one bolt at a time guy, they never treat me like the pain in the ass iam …read more Wanted to say thanks again to the young Viking counter fella. Thanks for the 5/16 allen! You can't go wrong with these guys.

Fast and friendly service. It's no wonder there were customers coming and going while I was there…read moreand I got what I needed so quickly that there is really not much else I can add.

NO IDEA they sold TOOLS!? I was was in need of a hammer and to my surprise, I picked one up…read morethere!? The guys gave great service too.

They charged me $5 for 2 tiny screws maybe worth .85 cents. The open sign was on and he was closing…read moreand told me I had to spend $10 I said I don't have $10 to spend. He saw i had a $5 in my hand and kept my $. Seriously dirty to uncharged me for literally 1 minute of your time. Customer service is garbage. Not concerned with helping someone just how much $ they can make. I'd rather give my $ to a big brand store

I had never heard of this business until last week. I know I've seen the building a million times,…read morebut honestly never paid an ounce of attention to what it was. It was simply another building to me. Now that I know what it is, I will absolutely go back. I had called Springfield Rentals because I needed longer bolts than what they had given me for a piece of equipment. I had no problem buying them, but I needed to know where to get them. Finding the right size was extremely difficult before I went to Springfield Rentals, trust me. Tim, at Springfield Rentals told me to come here. He gave me directions here. Told me to pull into the parking lot for Joey's Pizza and I would run straight into the building. Awesome. I immediately knew where I was going based on that. Because that's the only time I ever noticed this business, was when I was going to Joey's Pizza. My friend Coco and I went in, and were immediately greeted by the employee working. I didn't get his name, and I wish I did. I told him I was sent there by the guys at Springfield Rentals, and I was supposed to be the biggest pain in his ass he'd seen all day. The guy working just laughed and proceeded to help us. I gave him the bolts we had, and told him I needed longer ones. He was more than helpful, entertaining, and knowledgeable about what we needed when we explained it to him. Within just a few moments, I'm talking two minutes at most, he had 4 sets of longer bolts sitting in front of me. Giving me plenty of options to choose from. Obviously they have a pretty decent stock on-hand, which kind of surprised me, given this looks like a pretty small place when you're inside. We picked two, just so we had options, as we really weren't sure exactly how long they needed to be. Prices were cheap, I think. It was a whole $1 for 4 bolts. I honestly don't go buying bolts or comparison shopping when I need them, so I presume it's cheap, but have nothing to compare it to, to be sure. I'm of the mind, I just spent $1, so even if they don't work, I really don't care, as I'm not out tons of money. Would I return? Absolutely! It's a great local business (my favorite kind of business to get behind) who is obviously being supported by another down the street. Having received excellent customer service from both makes it that much better, as I tend to trust their opinions and recommendations that much more. I'm also glad I learned about this business, because when I need that weird, hard to find bolt or anything similar, I'm going to save myself the time and headache of trying to search it out by coming directly here. That gives me some sort of peace of mind in itself too. That I will never have to go on the wild goose chase to find something like that ever again, now that I know about this business. Review 106 of 2017.

These guys are the best in the Willamette Valley. For product and service, they kick the…read morecompetition to the curb. Thanks boys!