The help acted like they didn't want to be there. Rude, not helpful at all, gave us the wrong…read morelocation for product. A sale item box which, we came in for, included green, white and brown gutter diverters had a sale sign on it, priced at $7.99. At checkout we were told only the white and brown were on sale. Front desk did not welcome us to the store, seemed put out we didn't know layout of the store. We received a curt answer from the downstairs checkout desk. Employee walked right by us as we were looking for product. Jerry's here I come.

This store is the best. The employees know what they are talking about, are willing to take the…read moretime to be helpful, and the stock is comprehensive. I particularly like their selection of nuts and bolts, sold by the piece not by the box, so you can buy only what you need. They have helped me troubleshoot a problem more than once.

This store is has great prices. Often, they are cheaper than Home Depot or Lowe's. The staff is…read morefriendly and knows both auto parts and hardware. They give the same service when you need one small auto part or household item as bigger items. They machine brake rotors, sell most auto chemicals. They sell individual auto bulbs for as little as $1.00. They have more inventory than expected.

For the past 2 years I've been here almost weekly. Sometimes several times a day. I have always…read morereceived amazing service. Most of them know me by name. Simon is so knowledgeable, kind & always offering different options for my projects. One day my knee was acting up & I believe it was ryan that shared a recipe for inflammation that has helped tremendously. Great team of knowledge people, great products and I don't have to drive to eugene!

I can't say enough about Simon. I came in with one of my dad's saws. It was older and we discussed…read morepurchasing a new saw. He was so amazing. He made sure I had a working saw that I could use and in my budget! I can confidently change the blade!

I really don't even need to write this review. You already know that your neighborhood independent…read moredowntown hardware store is just damn awesome. Just awesome. You need something? They have it. You could go to a national chain store where the lackeys, er, uh, employees don't have a clue. You might find what you're looking for. You won't pay any less. Or, you could go to Robnetts, and if you don't immediately see what you need, one of the staff will take you right to it. Have an odd fastener? They have it in stock. They can even tell you exactly what it is before you go looking. My only dig was one time I needed a bolt for some furniture. They had one that fit, but it was a bolt with a hex head that takes a standard wrench rather than flush top that uses an allen wrench. Guess what? My chair still works! Not too long ago I needed an odd light bulb. I wanted to get an LED version. They had exactly what I needed, and I paid less than what I would have paid had I ordered online. Another time I was looking for some oddball light bulbs for a friend. They had the EXACT match, both in halogen and LED. I got the LED. Sweet. Just recently, I needed an odd sized allen wrench. I have so many of them, and I have a few sets. I didn't need a whole set, just one wrench. Eighty-nine cents and two minutes later it was in my pocket and I was on my way with a smile. Thank you Robnett's.

Always buy local. Been in business since the pyramids. Very knowledgeable and friendly staff…read more Highly recommended. Plus they've got nice old wooden floors that squeak with every foot fall. Love it.

Always sold out of items that are on sale. they issue rain checks, but never get the replacements…read morein. Waste of time even driving over there!

Always have what I need or a way to Make it work. Staff is…read moreamazing. Prices are good for this day and age, and way more friendly than the HD and the L. ( or the J) Stan and Melissa are awesome and redefine what customer service is really about. Good people. We Are blessed to have them in our town.

Makes home projects fun. We buy all our project materials here. Wether it's by the five gallon…read morebucket from fill dirt to gravel or by the yards. Service is always nice and never any bull. Want to deal with knowledgeable folks and get the job done quick this is the place to shop.

They also rent UHaul car haulers. Of course it's not our town so we got lost. They stayed late…read moreand helped us. Not just with the rental, but with installation and loading our muscle car. They are awesome.

My sincerest thanks to Steven and Sierra at Horner's out in cottage Grove.my sincerest thanks to…read moreSteven and Sierra at Horners ( A Stihl and Husqvarna factory authorized dealer) What a wonderful place to get your small engine, edgers weedeaters, chainsaws parts, and much more. Were many think that Horner's just caters to the logging industry it doesn't. Many folks come there for their home small engine devices for new purchases, repairs plus parts. Every time I go in there, I am met with friendly folks with a true small town attitude about them. I have the opportunity to go in there today and Steven fixed my chainsaw for me and saved me the trouble ! I am most grateful to him for that! what great folks they are. Larry Horner, you have raised a great son. you should be proud of him! If you need chainsaws, weedeaters, heavy duty, work, clothes, and any and all accessories do consider Horner's! It is not a long of a trip from Eugene and you'll be most happy with their service and their caring for you as a customer. Thank you, Steven and Sierra! See you again soon!

Excellent excellent excellent place of business!!…read more We just moved to this area, and Horner's helped us find a perfect chainsaw for what we need for our 3.5 acres. Not only did they go thru what we would need, once we figured out the proper Stihl chain saw, we were showed how to start it, put fuel in, oil, chain adjustment, and maintenance. The place is an absolute museum of retired saws on the wall. They sell many types of axes, many of which had special purposes I never knew. Tree limb lopers as well, which will have to be bought another time due to being an expensive month... Don't don't go to a big box store if u ever need a chain saw, or other type of implement of destruction. They are so friendly here. This is one of those rare places , very very knowledgeable and a page right out of a National Geographic magazine. What a great place.