The help acted like they didn't want to be there. Rude, not helpful at all, gave us the wrong…read morelocation for product. A sale item box which, we came in for, included green, white and brown gutter diverters had a sale sign on it, priced at $7.99. At checkout we were told only the white and brown were on sale. Front desk did not welcome us to the store, seemed put out we didn't know layout of the store. We received a curt answer from the downstairs checkout desk. Employee walked right by us as we were looking for product. Jerry's here I come.

This store is the best. The employees know what they are talking about, are willing to take the…read moretime to be helpful, and the stock is comprehensive. I particularly like their selection of nuts and bolts, sold by the piece not by the box, so you can buy only what you need. They have helped me troubleshoot a problem more than once.

A hardware store down in the hood? Yes, please!…read more There aren't many independent hardware stores left, and even fewer in our community. Throw in the convenient location, and this place almost has to be a winner. Prices are about what you would expect, a bargain given the atmosphere and personalized customer service compared to large stores, and cheaper than Jerry's on many things. This place and True Value on Willamette are the only local hardware stores I actually enjoy going to. Chances are you will too.

Excellent Customer Service, highly recommend. Great group of people that give great advise and they…read morehave a good selection of items to choose from.

I am not a fan of the Home Depot. No one is very helpful there and you always have to find someone…read moreto speak to. They are cheaper than Lowe's but not a great place.

My dishwasher needed to be replaced and it was so easy to find the right one at the right price…read morewith delivery, installation and hauling off the old one

Time to replace the refrigerator. We've had good service and experiences at Lowes before so we go…read morein to see what's available. We met up with a sales rep who was very knowledgeable on the brands and their features. Tanner showed us a few different models in our price range and gave us some good insight. We came back after a couple days and had decided on what make and model we wanted. Fortunately Tanner was on duty that day as well and really helped us out with the shipping and delivery options. We opted for the complete setup and installation along with removal of the old. Luck was still on our side as it turned out there was an opening for delivery the next day, so we took it. We were scheduled for a delivery time between 10-2. We received text alerts for time reminders. Another alert showing the delivery tracking, then we even received a call from the delivery team letting us know they were 15 minutes out and on their way. Talk about competent! ...a stream of communication and very timely activities, our new unit showed up at 11am. I had cleared a travel path through the house for the delivery guys (I never got their names) and the first thing they did was remove the front door and take out the old unit. These guys were so smooth and professional that I was shocked. They just went about their business, no wasted time or movements, just disconnected the plumbing for the ice maker, then used an interesting shoulder dolly strap so they could carry it instead of stumbling around with a wheeled dolly. Never even so much as bumped a wall. Once outside they loaded the old one and unpacked the new one. They cleaned up after themselves, no garbage laying around. Next thing I know the front door is rehung and still works perfectly. These guys were polite and professional every step of the way. They walked in the new one, stripped off the protective sheets, installed handles, connected plumbing...... And then it happened..... I never measured the hole where it was going. Ugh. It was so close. I cannot overstate how important it is to measure before you buy.. I should know better.. miraculously we made it fit. This was such a snug fit that I had to remove some baseboards to make it fit. This fit is so tight that for all I know, the fridge might not even be touching the ground. Man that was close.. The whole process though, other than MY mistake was very painless and actually pleasant. The drivers managed to negotiate their truck on my limited turn around area. Everyone I dealt with was positive and upbeat. Delivery and install didn't take long at all and they got rid of the old one for me at less money than the recycling center wanted. My new Frigidaire is working perfectly and I couldn't be more pleased with how the whole event turned out! - just be sure to measure... This is the 5th appliance I have purchased from Lowes. -This refrigerator, a dishwasher, clothes washer, oven and a water heater. Good service keeps us coming back.

Lowes has the best supply of everything. What they have is different so.i.end up.here when…read morei.discover I can't find it anywhere else. Very friendly staff

I should have written several 5* reviews for the W7th location as they have always had what I was…read morelooking for and were always professional and helpful. Current project is testing out a power supply to see if the power supply is bad versus the motherboard. I went in and was instantly greeted and asked how I might be helped. I asked for Electric testers and was walked to where they are. Whenever I have a project or am about to add new parts to my 68 Dodge Charger R/T, I look to make sure. I have all the requisite tools and if I am missing something, I will swing by Harbor Freight. I am thankful they are close, are professional and helpful with suggestions. I will definitely be back and I recommend all who ask to goto the one on W7th.

This isn't a store I go to often, as it is out of the way for me, and a fair distance to drive…read more I've known more than a few people who just love this store. Sadly, I am not one of those. It's decent, but compared to the new one they opened in Springfield, this store is just terrible. Let's start with this fact it's a fairly small store and it seems cramped. Like, there's no room to walk if there is already someone down the isle you want to go to. This makes shopping a bit harder, if not close to impossible when they are busy. The customer service is lacking. Makes me feel like Walmart has more intelligent employees at times. This would also be when you can find one walking around to help you. Otherwise, you're just kind of left in no man's land to find whatever on your own. I've never had to return anything, so I have no opinion about that. The cashiers are OK, and really just OK. They kind of border on, get your shit and get out, while doing it with a smile. I've never been a huge fan of the store, it would get three stars at best. After going to the new Springfield store and comparing the two, it's barely a two star experience. The simple fact I can't give any specific example of them being terrible, is why it gets two stars. It's simply not an impressive place to go. I'll stick to the Springfield store where I am always greeted, asked if I need anything and shown where the item I need is. They are super helpful, store is big, and it's much closer to my house. Review 179 of 2017.

Go to home improvement store since moving here. Thank you. I've never had this high quality service…read moreexperience in any Lowe's or Home Depot. Bought my perennials this spring for my new front yard garden. I did not lose one perennial. They've all done fantastic so not only do they have quality people work there they have quality nursery plants.

We're new to Eugene, which means we needed to get several things for our new house and yard. We…read morewanted to avoid Lowe's if at all possible (due to their hefty financial support of certain corrupt politicians), so we were very happy to find Jerry's. The staff were lovely, and a couple of them were able to quickly direct us to the appropriate aisles when we looked confused. Prices and selections comparable to Lowe's. The garden center is particularly well-stocked, organized, and logical. Every staff member we encountered was pleasant and kind. Thanks folks. You have two new devoted customers.

Gaspar Verdugo: My experience today at the Home Depot located in Green Acres was incredible thanks…read moreto the attentive, professional, and kind service I received from Jay. He not only guided me to the products I was looking for, but he also helped me load several heavy bags of sand, accompanied me to the cashier to pay, and loaded everything into my car. Jay went above and beyond, always with a friendly smile. Thank you so much, Jay.

Looking for a closet bar, some shelf brackets and white boards…read more Found nothing, when I finally found a store worker was told all was out of stock. While this was going on, at least 6 employees were gathered with balloons, flowers apparently celebrating someone's birthday as the intercom begged for customer assistance in aisle 17. An absolute joke, I'm heading to Jerrys

Great service and support. Helpful staff and attention to details. I always find what I need and…read morethat is awesome.

Growing up in Eugene I was used to going to Jerry's for my home improvement needs. Since moving…read morefrom the area I haven't found it's equal. The prices are the best, the service is spectacular, and the employees genuinely care. I so wish there was a Jerry's in San Diego, but alas there is not. I just love this place.

Great new livestock and garden store in Thurston area in Springfield. I'm a new chicken farmer and…read moreI will really appreciate having this store so close!

This visit was during the covid-19 pandemic…read more Brenda helped us find a bulb that will warm one of our bays that can plug in to a regular outlet. We've been here numerous times since then and have found almost everything we've needed and even things we didn't know we needed. The store is clean, well organized and the staff follows covid protocols well! I feel comfortable running in to get the items we need. It's a great local hardware!