Loren was superb. Customer Service skills went above and beyond what was expected. His knowledge base saved two seniors money and grief. Everyone who was asked questions responded in a helpful manner. Not ever as if they were "just collecting a paycheck." I just wish Jerry's was closer to our house. read more

Eugene location is great. Nice to go to a store that isn't pushing their 'house brand' at you on every aisle. The employees can be aggressively helpful, which can wear thin. But on the day when you actually do need help, someone is always around. read more

I use all of the home improvement stores in the Eugene area. I've had good experiences with them all and not so good with a most but the experiences at Jerry's is exceptional. Most employees I've interacted with are very helpful and it's apparent that this is something that this comes from the top. read more

Big box store with the home town feel! Always someone to help you, that is schooled in their own departments! BONUS: the BEST commercials.... read more

Staff are extremely friendly and helpful and happy to help, always with a smile. Good prices, great selection. Left with a healthy plant and a vase that was clearance that wasn't ugly. read more

Go to home improvement store since moving here. Thank you. I've never had this high quality service experience in any Lowe's or Home Depot. Bought my perennials this spring for my new front yard garden. I did not lose one perennial. They've all done fantastic so not only do they have quality people work there they have quality nursery plants. read more

Went to Jerry's twice. It's a huge store with an immense amount of products. Everything seems neat, clean and service has been top notch. I would go back if I was in the area and wish a Jerry's would open a store near me. read more

Jerry's Home Improvement Center- Eugene - Hardware Stores Near Me - Eugene, Oregon

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I find most things I'm searching for and the employees are courteous and very helpful.

Bought a closet dowel & needed it cut to size.........waited for quite some time ...........then told to wait some more because no one was available. Went out of my way to bring my business to Jerry's considering Home Depot is around the corner from my home. Not very happy........... Pat C, read more

Hands down, this business and its associates rivals (if not surpasses) anything Home Depot or Lowe's has to offer. What sets Jerry's apart is their incredible attentive associates who seem to be at every aisle waiting to help you. There are so many departments and merchandise to choose from, and the store is so clean and well laid out. I highly recommend a visit to Jerry's! read more

We're new to Eugene, which means we needed to get several things for our new house and yard. We wanted to avoid Lowe's if at all possible (due to their hefty financial support of certain corrupt politicians), so we were very happy to find Jerry's. The staff were lovely, and a couple of them were able to quickly direct us to the appropriate aisles when we looked confused. Prices and selections comparable to Lowe's. The garden center is particularly well-stocked, organized, and logical. Every staff member we encountered was pleasant and kind. Thanks folks. You have two new devoted customers. read more

I was so happy to find this place when I moved to the area! The selection is so much better than some of the big chain stores! I like that I can actually find someone to help me that has some experience! A friend of mine actually complained that they have too many people trying to help lol. Personally I don't mind dodging a couple over eager staff members when I don't need them to have them there when I do. I really hope this place stays the same! read more

We went to the Springfield store today. In TWO different departments. In the garden center I was getting garden soil and a young man with an empty flat bed stood behind me waiting to get by while I struggled to lift the soil into my cart. I got 4 bags and not once did he offer to help. Even as I said "wow, this is heavy"!!!! In the tool department I was looking for a wrench and finally had to ask a young man if he could help me He didn't know and said that's all they carry. Meanwhile 3 more young men walked up and they all started to discuss some characters in a game they were going to play. I'm now going to buy my wrench on Amazon (better service!). Good job hiring and training your employees Jerry's! read more

Jerry's has pretty much everything and I am very pleased with their knowledgeable and attentive salespeople!

General home improvement store. Lots of stock and selection. Huge seasonal plant section. Huge parking lot. Clean bathrooms. Service is 99% great here, employees are friendly, knowledgeable and helpful! Prices are comparable to other major big hardware stores, but nice to support a local company! read more

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I've been here a few times in person and people in store are very helpful. Always asking if you need anything. By phone I've not had such a great experience. This is the second time I've called the store in trying to find if they stock something and I was placed on hold both times for a long time and went back to operator and sent back to the department to be hung up on. I don't mind waiting if someone is busy but they could answer let me know and either give me a chance to wait or take my number and pray for a call back. Instead each occasion today being the most recent I'm sent back to the department I needed ( today doors and windows) to have them pick up the phone and then hang it up. It wasn't that accidental dropped call thing it was literally someone picking up the phone ( I was being transferred to someone named Lisa to see if she could help but I got the pick up and hang up. With Lowe's and Home Depot in town Jerry's needs to do better. It's not just a little drive over for me it's an hour so I need to know if they have what I need before for a two hour round trip journey for nothing. A polite Hello this is .... I'm with a customer would you like to hold or we can call you back would go a long ways. read more

I'm a big Jerry's fan! As some of the other reviews have alluded to, all of the employees there are super helpful and knowledgeable and generally happy. When we were renovating our house, my husband particularly loved their drive up/drive-thru wood lot. Easier and faster than the other stores. They do price match, but note that it has to be the EXACT same item- same color, item number, etc. The one thing I wish Jerry's would improve upon is their website. It would be nice to be able to look up products and what is in stock, and even order online. read more

Definitely solid experiences here, and it's convenient because it's close enough to Junction City to justify avoiding bigger chain stores. Selection isn't bad, they usually have what I need, and the prices are competitive. Parking is great, service is friendly and you can always find someone to help, and the store is clean and easy to navigate. The garden section is fun, and holiday times are great too. Honestly anything that keeps me from going farther into the city when I don't want to is great, but it wouldn't be worth it if the store want comparable. Plus it has one of my favorite coffee stands outside. Fully recommend if you're in the area. read more

Jerry's is a DIY home owners ultimate store. What ever you need for your project, Jerry's has it, & in multiple models priced across any budget. If you aren't sure what you need their employees do, just ask! I loved the drive-through lumber yard & the staff that work there ready to answer every question & help you load your sticks, cement etc. A game changer compared to Home Depot's set up where you have to pick, load a cart, check out, drag your load to your rig, & load it again. How many times do I want to huck a bag of concrete? Once, at home, on my project. Easy to shop, has everything I need, knowlagable employees, & they match any price. That's the Jerry's difference. Now, open in PDX!! read more

I went in to Jerry's to buy a riding mower and when I asked the sales person for my Veterans discount he said that the brand of mower I wanted did not offer the Veterans discount, so, no I couldn't get my discount. Usually when I go in to spend just a few dollars I dont bother them with it but for an 1800.00 mower it's worth fighting for. So I went across town to another hardware store offering the same mower. When I went in to pay for it the sales person had to jump through a few hoops on the register and it did take him a few more minutes but he got my discount for me, which was quite substantial, So, whats up with that? I do like Jerrys for most things but I try to make the extra effort to visit the place that was willing to go the extra mile for me! read more

#servicestarshoutout Goes to so many folks at Jerry's where even the folks at the front door handing out cats knows the location of any party you need and will tell you where to go at the drop off a hat but special thanks to Troy in the irrigation department. All those tiny pieces look alike, as in different aisles & who knows how to put it together???? Troy does. He'll help you decipher what you have, what you need, & show you how it works. Bless you. read more

This place is like the Super Bowl of big box building supply stores. It's easily the size of two Home Depot's and it's locally owned (That feels like a trifecta but its only two things). I honestly can't say enough about this place. There is no tool that they don't have and they offer price matching. For two years in a row I've driven from Florence to Eugene just to catch the Jerry's Black Friday specials. I'd spend time going into detail about what they carry but they carry everything. Whoever does the customer service training at Jerry's deserves a Medal of Freedom. In fact, it almost borders on too much. We were looking for new door handles for the custom doors we ordered at Jerry's. Over the course of 15 minutes at least 7 different employees passed by and each of them asked if we needed help. I've gone back to the tile department to ask the opinion of a guy working there-for tile I ordered somewhere else-simply because he has an excellent eye for interior design. The point is, not only are they making sure you are helped but they really know their shit. You want a cold dose of reality? Shop at Jerry's twice a month--for at least a year--and then go to Home Depot one night (because Jerry's closes at 8 pm). Be prepared to spend 15 minutes at Home Depot trying to find someone to help you only to end up with a kid who has to Google the item you are asking about. I felt like we were in a commercial for Jerry's as we repeatedly said "We should have gone to Jerrys!" read more

I visited Jerrys 8/12/24 with intention to purchase a metal hose for my Grohe faucet. I searched on line knowing they ran $85 to $104. Jerrys did not have the hose we needed. Terry who works in plumbing said they could order. Then he came up with an idea that would fix our problem fast, espeically with kitchen a mess. Terry suggusted buying a new Grohe faucet with special price for their anniversary sale. Original price $439 on sale for $99.99. Same cost of new hose. My husband installed new faucet thanks to Terry. We go to Jerrys for the great service and because of employees like Terry. Thank you. read more

I was excited to pick up some plants at Jerry's today but turned and left after seeing 20 customers or more in a single line at their nursery with only one cashier on duty. I went inside to let one of their staff know they needed to open up another register but he didn't seem to care and said "well, it's not up to me to make the call, it's up to that cashier to call for backup." When a store has 20 customers in line, and there is only one cashier, that's not a backup, that's a necessity! I left the plants I had in my cart and walked off because if I'm going to fork over $200+ of my hard earned money, I shouldn't be subjected to wait 30-45 minutes to check out. That's just ridiculous and a poor way to run your business. They have the staffing but all their staffers were doing was walked around not being very helpful. Total disaster and highly disappointing whenever I see this. Gordon Ramsay should do a show called "store hell" for places like this. read more

Yesterday (April 21, 2024) I went to Jerry's HI in Eugene. It was busy. I expected that. While trying to check out at the garden center, the customer in front of me had a price discrepancy regarding her purchase. The scan price did not match the sale price. The employee made no effort to resolve the issue and it resulted in the disenfranchised customer leaving her cart and storming out of the store. Now it was my turn. I had been waiting in line to purchase my items and was a bit miffed that it had taken me 15 minutes to get to the register. Apparently, it registered on my face. The checkout employee was primed by the previous customer interaction and immediately ask me "Why is everybody so mad today?" I calmly explained that I was a bit disgruntled at having to wait in line so long for my purchase when only 1 of 6 registers is available in the garden center. To which, she snapped at me, "I can only work so fast"! I told her that I understood that, however all employees have phones on their belt and why could she not call for more help. At this point, there were about 10 people in line. Again, she snapped at me, "Is this all you have"! I responded that this was my total purchase. I completed the transaction and left. Wow! Come on Jerry's. For a business that prides itself on customer service this was a big let-down for me. Please explain, to your employees at the next staff meeting that customers, all customers, should be treated with dignity and respect. read more

Purchased a set of Patio Furniture and some parts were defective and some were missing. Jerry's made it right and were super easy to talk to! Super customer service!!!! read more

The lack of communication between staff was horrible. We purchased a patio furniture set for my boyfriends mom and when we got home none of the hardware was the right size. Took it all back, and customer service said go to the garden center. So we go back there and they send us back up to customer service. Left here waiting for a long time not knowing when they are going to bring up the replacement set. To top it off no one helped my boyfriend load it and it's close to 200lbs. Also he was told he couldn't get his full military discount because it was a sale item. Please do better jerrys. read more

Always good dependable product and helpful customer service reps. The salespeople on the floor 'can be' helpful but often times you have to track one down because they are busy elsewhere in the store. I find myself purchasing from Home Depot more than I use to, they seem a little bit more customer oriented. read more

Jerrys claims to match prices..NOT TRUE At ALL....lowes & hm depot have extraordinary black friday sales going on & jerrys refuses to match..they claim its because hm depot & lowes has bigger buying power & they don't get the same price points as the larger competitors do...so my gift card is not as valuable as it would be @ lowes or home depot...sad to say better NOT HEAD TO JERRYS it's a scam & they do not do as they advertise...32 years using jerrys & I'm done waisting money & time trying to be loyal to a locally-owned buisness..plus they cheat there employees.....better head to hm depot or lowes better prices & bigger savings...not to mention way better selection....... read more

Highly recommend Jerry's home improvement. They offer so much stuff it's unbelievable. The customer service is amazing!!! They also have a coffee, hot dog and taco stand outside the store. That's how you set the bar high !!! read more

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The staff at Jerry's is so knowledgeable and friendly that it will make it as easy as possible for a completely inexperienced home improver to get the right tools and materials for any job. This is based upon my extensive experience as a completely inexperienced home improver. read more

We were really excited to try this place, but we didn't have a great experience. We heard on the radio that they would match competitors coupons so we took a 10% off your ENTIRE purchase coupon in. At checkout the cashier said they couldn't take the 10% off sale items, after speaking with a customer service team member she also told me she couldn't, then acted like I was stealing and insisted I spoke with a manager as if they would say the same thing. The manager of course said to just take care of it, but the team member had the worst attitude that I've interacted with in a long time. Then before we left she made sure I knew she did me a favor. Going to keep going to Home depot I guess read more

Visiting from North Carolina and visited this store two days in a row to purchase some lumber. On both days while checking out in the lumber yard they told me I needed to go back in and pay an additional $1.20 because when the checkout person in lumber looked at the 2x4 he charged me the wrong amount and the exact same thing happened the day before. Now I know why I visit Home Depot and Lowes back home. read more

Jerry's home improvement is a pretty cool store. They have a lot to select from. However, the prices are kind of steep. It's a shame because, I just end up going to another store that I don't want to go to. Also, Jerry's has great customer service up front. But if you decide to return an item, they get pissed! read more

Yes, better go to Jerry's. Everytime I've been to Home Depot or Lowe's they never have what I need and it is a lucky day if you get someone to help, and if you do all they do is read the package given they are clueless. Not so at Jerry's great customer service with knowledgeable associates. Save yourself disappointment and a waste of time at Home Depot or Lowes, BETTER GO TO JERRY'S!!!! read more

I always get good advice, and professional service at Jerry's. They keep the lines short, so your not standing, waiting to check out. A really good selection of all the materials you need. They can research and order the items you need for your project. I've been shopping at Jerry's for over 30 years, and still enjoy staff and friendly demeanor. read more

I thought I already wrote a review, so I hope this doesn't erase an earlier one.... This place is huge, but it's local. I come here for house painting supplies (though I also do so at Forrest Paint, another local business) and for whatever home improvement stuff I need... or want. It's convenient if you want a new door--you can order it and have it delivered and even installed via Jerry's. If you buy wood and don't own a saw, you can get it measured as nd cut right there at Jerry's. read more

Jerry's is a locally owned Home Improvement Center in Eugene worth supporting. Several food carts out in front of the store greet you. The place is pretty vast so should be able to find what you are looking for. This place earns it's five starts w/ it's spot on customer service. I had no less than 4 employees help me find what I was looking for. My home project was a bit complex, but eventually w/ the help of their employees found exactly what I was looking for. The only caveat is that Jerry's is located a bit out of town, but still worth the extra effort to get here for the selection, customer service, and unique shopping experience found at this local gem! read more

I like Jerry's, and I like the fact that it is a local business. But what I don't like is their website. It has no capacity for looking up products to see what they do or don't carry. When I'm looking for a particular item, I can go to the websites of other stores like H.D. or Lowes, and find out if they carry it, and even whether it's currently in stock, without making what could be a wasted trip to the store. With Jerry's I cannot do that because their webside doesn't provide for looking up items. If they would upgrade their website in this manner, it would be a great store. read more

If I had written this review before the covid pandemic I would have said they were great but with so many lives on the line I was mortified to see how little they seemed to care about safety. I went there to check out replacement items for my bathroom because we had water damage and they don't have anything available online. The place was packed. I couldn't move without being close to someone without a mask on. I spoke with a manager about my concerns but they insisted they were doing everything necessary, even as I nearly was run into by multiple other customers. I decided that since I was there I would try to get my items anyway but just as I was about to leave another customer shoved my cart out of their way to get to an item, knocking over my cart and scraping my arm in the process. When I mentioned social distancing he said he doesn't do that. When I again spoke with a manager about this new situation, she wasn't concerned with my situation or the congestion in the store. The phrase "well, what do you want me to do about it?!" Came up several times. The answer was and is: accept some accountability and remind shoppers they need to adhere to social distancing. The manager for her part said they have 5 people doing that and make announcements overhead but in the hour plus that I was there I only saw one person whose job was helping assure safety and there was only one announcement. When my cart was pushed over not one employee came to assist. I will never go back. read more