Cancel

    Open app

    Search

    Lowe's Home Improvement

    2.3 (111 reviews)
    ModerateHardware Stores
    Open 6:00 am - 10:00 pm
    Updated 3 weeks ago

    Lowe's Home Improvement Photos

    You might also consider

    Recommended Reviews - Lowe's Home Improvement

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Vinson T.

    Well, I'm now not surprised that Lowe's in Eugene is currently working with such low review scores. And I'll add on to their embarrassment. I'm wrapping up a full remodel on a house out by the Thurston area just east of Springfield. I sadly recommended Lowe's to them for finishing materials and appliances. So they went there and got a Lowe's card and did some serious shopping over the next few months. Including all of their appliances as Lowe's did offer them quite a good deal. Yesterday I was putting one of the bathrooms back together and one of the light fixtures was bad. It kept popping the breaker when the ground got connected. So they took the DEFECTIVE light back to get a working one. A simple swap. And they even have receipts and don't forget they bought everything on this Lowe's card. The return department were less than helpful and even charged my clients ten dollars to swap out the lights citing that the light fixture was bout over sixty days ago. This was a faulty fixture! They'll just get a replacement from the company. I'll be damned if I'll EVER recommend Lowe's to anyone. This is very poor customer service. Lowe's definitely takes an L on this. It's not even about the money, nobody cares about ten dollars. It's the principal behind the matter.

    Just to give you an example of what I was talking about.
    Kristy W.

    Recently we stopped in to buy items for our deck, and patio area. We had stopped in at all of the other home improvement stores in the area to see what they had, as well as price compare Lowe's not only had a great selection, but they had great prices. We almost picked out a whole patio set which would have cost more than what we ended up doing. I am pretty satisfied with the plastic chairs, cushions, throw pillows, area rug, and side tables we chose. As we were checking out we couldn't not buy the beautiful planters full of beautiful foliage. We even returned to get more cushions because my handy dandy guy built a pretty cool seating area out of cinder blocks that we already had just laying around that needed to be put to use.

    One of two dents over the control box on the back of a new $3,000 LG refrigerator that involved three days of fiasco in getting delivered
    Wil P.

    No. Just no. Poor communication and ineptitude or negligence about a delivery -- and a damaged appliance. We spent more than $3,100 on a refrigerator in the store three days ago. Chris in appliances was friendly and informed and a pleasure to work with. But it all spiraled down from there. Because unbeknownst to us they did not have a current phone number for us, we did not get the automated call that evening telling us when the delivery window would be. The delivery arrived unexpectedly the next morning and I was not ready. We did not take it. Then I had to have a good half dozen telephone calls with various people in the store to arrange for redelivery the next day and get the phone number updated. The last one promised me a call from one of the delivery managers. He never called. We received no automated call that evening. We received no delivery the next day. The delivery manager then told me it was scheduled for today, not yesterday. Not true. An associate had told me earlier she saw it on the manifest for deliveries yesterday. That same delivery manager told me I would get an automated call and that he would personally also call me this morning. We agreed on that. He never called. I called him this morning to ask what the delivery window was and he told me he thought someone had called me, though he'd said he would be the one calling me. He said the delivery time was right then. Sure enough, the truck arrived as I was hanging up at 8:26 a.m. I was not expecting it. I spent 20 minutes clearing out our refrigerator and freezer. Then the delivery crew informed me that the refrigerator has two dents on the back cover where the circuit boards are and that they could be damaged. I sent it back. When I called about this just now it took Lowe's putting me on hold for 13 minutes to find a manager. He at first said the problem was our old phone number, misdirecting the blame for three days of fiasco. He then apologized. We will get our new refrigerator and new dishwasher elsewhere.

    Parking spots reserved for Veterans.
    Monty S.

    I do like Lowe's Home Improvement quite a bit, they seem to, pretty much, have everything I need and at a fair price. They always try to be helpful, although with me it's hard for them at times. The biggest issue with Lowe's for me is that I live in Creswell and I literally have to drive past three large hardware stores to get to them, which puts them a bit out of the way for me. A very large plus me is that while all of the larger home improvement stores give us Vets a 10% discount only Lowe's sets aside several parking spaces reserved for us. While I am perfectly capable of walking, there are those who have a hard time of it and, well... it's the thought that counts. Thank you, Lowe's Home Improvement, you guys are great!

    Door threshold Lowe's sells.

    See all

    10 months ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Allison P.
    0
    375
    683

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Greg C.
    0
    19
    18

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    7 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Wil P.
    0
    99
    48

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    3 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Erica W.
    4829
    667
    4724

    10 years ago

    Helpful 20
    Thanks 0
    Love this 19
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Stacie J.
    201
    28
    9

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joe S.
    57
    4
    0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Scott R.
    18
    28
    12

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mike R.
    13
    48
    0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J H.
    0
    1
    0

    2 years ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    You'd be better off going to Jerry's or Home Depot. The staffing here is very limited and wait times to get assistance are long.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    Zachary Burr (in Millworks) has gone above and beyond with exemplary customer service on multiple occasions.

    Mentioned in 2 reviews

    Read more highlights

    Verify this business for free

    People searched for Hardware Stores 684 times last month within 15 miles of this business.

    Verify this business

    Harbor Freight Tools

    Harbor Freight Tools

    (18 reviews)

    $

    I should have written several 5* reviews for the W7th location as they have always had what I was…read morelooking for and were always professional and helpful. Current project is testing out a power supply to see if the power supply is bad versus the motherboard. I went in and was instantly greeted and asked how I might be helped. I asked for Electric testers and was walked to where they are. Whenever I have a project or am about to add new parts to my 68 Dodge Charger R/T, I look to make sure. I have all the requisite tools and if I am missing something, I will swing by Harbor Freight. I am thankful they are close, are professional and helpful with suggestions. I will definitely be back and I recommend all who ask to goto the one on W7th.

    This isn't a store I go to often, as it is out of the way for me, and a fair distance to drive…read more I've known more than a few people who just love this store. Sadly, I am not one of those. It's decent, but compared to the new one they opened in Springfield, this store is just terrible. Let's start with this fact it's a fairly small store and it seems cramped. Like, there's no room to walk if there is already someone down the isle you want to go to. This makes shopping a bit harder, if not close to impossible when they are busy. The customer service is lacking. Makes me feel like Walmart has more intelligent employees at times. This would also be when you can find one walking around to help you. Otherwise, you're just kind of left in no man's land to find whatever on your own. I've never had to return anything, so I have no opinion about that. The cashiers are OK, and really just OK. They kind of border on, get your shit and get out, while doing it with a smile. I've never been a huge fan of the store, it would get three stars at best. After going to the new Springfield store and comparing the two, it's barely a two star experience. The simple fact I can't give any specific example of them being terrible, is why it gets two stars. It's simply not an impressive place to go. I'll stick to the Springfield store where I am always greeted, asked if I need anything and shown where the item I need is. They are super helpful, store is big, and it's much closer to my house. Review 179 of 2017.

    Lowe's Home Improvement - hardware - Updated May 2026

    Loading...
    Loading...
    Loading...