So before you go shopping around to other places, take a look at this review. I'm going to copy and paste it to a few other sites, but I wanted to express my gratitude to the team at Jermantown Shell. I have been living in the area for years trying to find somebody that can take care of our cars (my wife's and mine.) It's been a challenge because other places like to use complex language to confuse you and say you have to spend thousands of dollars on them. When I stumbled across Jermantown Shell, Chase and his team talked to me in a simple manner, and explained any problems that came up. It has been amazing. This team is superb and will take care of your cars. They treat you with respect, and get the job done. In fact, there was an issue the other day. I have had my wife's car come into the shop two times before with issues on her brakes. Chase and the team took a look at it, and fixed it, and then I was on my way. There was still some noise coming from the brakes and I called the shop. Chase told me to bring it in and they would take care of it for free. Sure enough, they fixed the issue, cleaned off my tires, and had me on my way for 0$ charge. If you are looking for qualified and trustworthy mechanics, go to Jermantown Shell. They will help you out. Even if I move to somehwere else in Northern Virginia, I will still go to this shop. read more

I've been getting nearly all of my car maintenence and repairs done here since i moved to Fairfax 10 years ago, and i am always impressed. MULTIPLE times, i have come here with a problem only to have it quickly diagnosed and fixed on the spot free of charge (suffice to say, i am hardly a motorhead). The most recent time was today. I needed to add oil to my car and found that my hood release was broken. I talked to a friendly guy named Chase who asked me "have you tried pulling the release while having someone else pull on the hood?" I hadn't. In just a minute or two he met me by my car, we did just that, and voila! It opened. I began adding my oil and he called out to me across the lot to leave the hood open and again returned with some lubricant and demonstrated to me how to maintain the hood release mechanism to avoid having the problem again in the future. I was on my way, problem solved, in minutes. The only possible complaint you could have about this garage would be the sometimes long wait times, but with the quality of service, it's worth it. The friendliness and knowledgeability i got from Chase today wasn't a one-off. I've always left Jermantown Shell a satisfied customer. read more

I can only comment on my experience with this Shell gas station, specifically regarding gas prices. I'm currently in Oakton, dogsitting, and initially attempted to fill up my tank on Chain Bridge Road. However, the price of $3.75 for unleaded gas seemed excessively high, and I'm always mindful of fuel costs these days. So, I decided to utilize my Google search skills to find the nearest gas stations, and to my delight, a few options popped up in the area, complete with posted prices for regular fuel. This is an excellent feature that helps individuals like me make informed choices and save a few cents. Upon discovering this particular Shell station, I didn't hesitate to drive approximately 1.5 miles to take advantage of their price of $3.29 per gallon, saving me a significant amount compared to the more expensive options mentioned earlier. I greatly appreciate that Shell offered a competitive price without overcharging. Since it's a self-serve station, I believe it deserves a 5-star rating for providing affordable fuel options and allowing me to make a cost-effective choice. Thank you, Shell! read more

I went to this shell today (very anxiously) because my car is almost brand new and the check engine light came on so I was really freaking out! I couldn't believe the service i experienced. After I dropped off my car in the morning they actually had someone give me a ride back to work around the corner. I finally got a call from chase who explained and broke everything down to me very simply. He made sure I understood what the issue was and what had to be done. I had a ton of questions and he was very patient with me and explained them in depth. I don't know to explain it other than feeling like it was a friend who was working on my car... definitely hope to not have any car trouble anytime soon but if I do I have found a place and person's opinion I can trust. That just doesn't happen in the automotive industry. Thank you chase :) read more

So I have and older truck and the service guys were not of any help Tom the manager sure does not conduct himself in a manner than is professional. Nor is he accountable for the lack of action they tAKE I was over charged and my truck is still having the same issues it had when I brought the truck to the shell 550 dollars later, they are unwilling to correct the mistakes from the lack of work they did any women very well may want a male counter part I also suggest that you physically wait on your car or truck based on the fact they cant be trusted nor does the bill have a break down of parts and labor to speak with the owner because other wise. You will be cheated this gas station is the reason you should take your car to firestone or a major car garage. I would save 300 dollars. By using a real garage . read more

I cannot say enough good things about this place. I first visited them for an oil change. At that time, they mentioned an issue with my starter (which I knew about) and my front brakes (which I thought had more time). Fast forward two days later, my starter finally died. They recommended a great towing company (boulevard towing) and had me fixed right up the next day. Less than two weeks later, my front brakes caused my axel to break. Cue tow #2 and a quick repair the next day. These guys are honest (shout out to Chase and Brad), fair and quick and have a great attitude. Had I listened to them the first time, I would have saved two tows and lots of headaches. Cannot say enough good things and will definitely return (hopefully not anytime soon) read more

Jermantown Shell is the best. Even though I moved farther away, I still go to Jermantown Shell for all of my auto repairs because I know I can always count on them to be super honest and 100% reliable. I always feel like they have my best interests in mind and are great at explaining what needs to be fixed and why. Chick runs a great team and is always friendly, knowledgeable, and welcoming. Brad most recently assisted me and was very helpful. Chase has helped me for multiple repairs and always does an amazing job. I can also always count on Chase to give me honest feedback, straightforward facts, and ultimately fix whatever issue my car is having due to how knowledgeable he is. Definitely recommend Jermantown Shell! read more

I have been taking my car to this service station for many years. And now our son, who just got his first (used) car, is using their repair services as well. We have had Jermantown Shell do just about everything from oil changes and brakes to installing a lift kit and replacing bushings. Everyone who works at this shop is courteous, professional, and knowledgeable. Their prices are also very reasonable. There have been times when I needed the repair done by a certain time and they have done everything possible to make sure my car was ready when I needed it. Thank you Jermantown Shell! It'swonderful to have a reliable and honest service station I can always count on. read more

Came here to get a second opinion on a repair. I was greeted by a young man named Chase and spoke with another man named Brad. They checked my car for the recommendations from the dealership and showed me what I really needed. Their prices were extremely fair and way cheaper then the dealership. They had my car for a few hours and then I received a phone call from chase that the car was ready for pick up. Felt very easy and did not feel like they were up selling me or trying to rip me off. It was great to find a shop that I can trust. Will only bring my car here and tell my friends and family to bring their cars here as well. Thank you Brad and Chase!! read more

I've been bringing my cars to Jermantown for several years. They are very courteous and their prices are very fair. They go above and beyond as well. They've patched a tire of my car a few years ago in an emergency (tire went flat with 2 very young kids right outside their station) with no charge. I've been their loyal customer ever since. I recently brought my car in for work, for what turned out to be a catalytic converter issue, covered by warranty. They worked with the dealership and even ferried the car back and forth to the dealership on my behalf. I can't thank them enough for what they did to help out. read more

Came in for state inspection and emissions. I was pleasantly surprised to see it was such a short line. I was in and out in about 35 minutes. The inspector was very friendly and did not trying to sell me anything. I was very pleased in my car passed inspection. While waiting For my car they had coffee that was complementary. While I was also waiting to use the restroom and was surprised to see how clean it was. Was very happy with the work definitely be back. They definitely gained a customer out of me with their professional work. Very friendly I left a happy customer thank you Jermantown Shell. read more

What peace of mind to be able to totally trust a business these days! This family-owned Shell station has long-time employees who take pride in their knowledge and skills. They recently detected an internal oil leak in my car's engine that required a visit to the dealer. Once that was taken care of, I happily returned to Jermantown Shell. Chick and Chase always recognize me and my car, and they answer all my questions. When I pick up my car, they explain what was done, and they give me a heads up on what to expect in the near future. Like I said .... peace of mind! read more

Absolutely love this place! The first time I came here was after I had gotten an outrageous quote from the dealership to repair an issue I was having with my car. I came here to get a second opinion and they told me the issue was minor and they fixed it for far less. I have come here ever since. Everybody I have dealt with has been incredibly nice and honest. I can't imagine going anywhere else. Chase has been the mechanic I've worked with the most. He's always been incredibly helpful and knowledgeable. read more

I recently moved to this area and whenever I needed my car worked on, Jermantown Shell was more than happy to help! They are all so nice, and they have talked me through everything that needed work, was being worked on, pricing, or any other information about my car. I have gotten new tires, new brake pads, and they have done safety checks for me. I usually work with Chase, and it is really comforting that he immediately recognizes who I am and the car I drive. I wouldn't recommend any other place!! read more

This is by far the very best place to get your gas and an honest oppintion on any mechanical problems you might find with your car, I have classic cars and will trust them - so that is saying alot! The staff is friendly and will talk and help you with anything. I love how they decorate for the holidays - they have so much spirit - it is like a block of being in Disneyland an endless display of lights and charaters. I just love it! I wish I had some pictures to share with everyon... read more

This service station provides excellent service! My battery died and they came to the rescue in less than 15 minutes and it was after hours and the service department was closed. A service tech was just leaving to go home and instead came to help me. After he jumped the car, I drove to the station and he replaced my battery. Talk about going above and beyond to take care of the customer even when the service department was closed. These guys are great!! read more

I had a major repair done here a few months ago and I was so pleased with the results! I was new to the area when my car started having problems and I was worried I wouldn't find anyone honest or reasonably priced (especially in northern va). After the repair was finished, my engine sounded better than ever. If I need any future repairs, I can confidently say my car will be in good hands with Tom! read more

I took my car to a shop that failed my inspection for suspicious reasons and gave me a quote that was even more suspicious... I came here to get a second opinion, and all the guys were awesome! The mechanic Chase was so helpful with the diagnosis, and had extensive knowledge of state regulations. The price was competitive, and they exceeded all of our expectations. And, they seemed woman friendly! read more

The quality of service, friendliness, and trust that you can place in this business is unparalleled. We have been having our cars serviced here after moving from PA 11 years ago, I would give them a blank check and completely trust that they'd do only what's needed and at a very fair price. They are great in providing recommendations and working with you. Top notch and highly recommend. read more