Fender lining was hanging off and fixed it up for me free of charge. Great customer service.

I am an easy mark, -a disabled woman. I went to Chantilly Shell to redeem an oil change Groupon. Asked them to adjust my tire pressure, but they reported that my tires, which had passed safety inspection a few weeks before, were dry-rotted- however, they could sell me new tires. How fortunate. I didn't buy any. They then proceeded to lose the Groupon that I had handed them, so, I had to prove that I'd given them one before they'd let me leave. Stay away from these shysters read more

Actually my review would focus more on the lady working in the front desk.. but let me start by saying that I've been bringing my car there for almost 3 years now because I really do like and trust the mechanic there who's name is Solly.. I give him 5 stars.. I think his 1 on the very few mechanics that I may say so trustworthy.. Now, like what I said I want to concentrate on the lady who works in the front desk.. she's actually new there.. she's very rude.. very loud.. poor customer relation.. does not even know the proper way how to resolve some issues of the customers in a calmly manner.. again in a calmly manner.. raising her voice and insisting and argumentative.. i think she got anger issues I know this shop got good reputation BUT with this new lady .. I hope the owner would reconsider to hire a kind and better one.. I am very used to this guy who used to work there in the front desk.. I think he retires already.. he's way better than her.. thank you! read more

I recently went to Chantilly Shell for what should have been a simple service -- replacing one tire, installing new wiper blades, and removing a wheel lock. I ended up paying nearly $300, which is outrageous for the work done. Here's why I'm disappointed: They charged $127.50 for one tire -- way above average market price. The wiper blades cost over $50, even though you can buy quality ones for half that. On top of that, they added fees like "hazardous materials" and "shop supplies", which felt like a way to inflate the bill. No transparency upfront -- I wasn't warned about the high cost or extra fees until the invoice was printed. I expected fair, honest service -- not dealership-level pricing at a gas station shop. I won't be coming back, and I suggest others get quotes elsewhere first. Services Auto windshield repair, Tires, Auto tire replacement read more

Chantilly Shell - Receipt from the services. - Auto Repair Near Me - Chantilly, Virginia

Update: AVOID THIS PLACE RUN DNT BE FOOLED BY THE LOW GROUPON COST FOR OIL CHANGE (Katie is Super Unprofessional and The Owner Eddie does not care about the customers!! ) It will end up costing you more in the long run !!! I Took my car in for what should have been a simple oil change quickly turned into a nightmare. Just 2 days later oil light came on and the check engine light came on. Went back immediately. When I returned I let the front desk know what happened and then Sully grabbed my key and not too long after said everything was fixed. No details on exactly what he did but said he fixed it . Well not even a week later the check engine light back on and car cut off on me... I reached back out the guy who originally did the oil change I was told had been let go ... they didn't document anything when I brought the car back the second time due to check engine light... I talk to OWNER Eddie who assured me he was going to make it right ... He had them do a full diagnostics and said it's the MAF sensor .. after text message saying I can pay 167 plus tax for the part and they will do it and not charge for labor... My wife get to the shop yesterday waits over 3 hours for part to arrive after they ordered the wrong part... I was told by the front desk person he called the OWNER Eddie and was told he is not in the losing money business and he was no longer willing to resolve the issue / do anything with my car after stating he would get it fix he cares about his customers.... RUN RUN RUN ...he is saying it does not have anything to do with the oil however the person who did my oil change and the front desk person who did not document anything no longer works there... He stop responding to my text and now I'm left with a 2019 he called a OLD car by the way 2019 that has check engine light still on!!! I wanted to share because nobody deserves this in this already hard economy!!!!!!!!!!!!! I will be making sure this shop is held accountable for the negligence of my vehicle and not having any documentation on a retuned visit and the owner not following through with his agreed promise!!!!!! read more

It took them only an hour to get my tires rotated, oil changed, and a full inspection. Katie is a great manager that cares about what she does. She'll tell you the things that your car could use but I really didn't feel like she wasn't trying to get a dollar out of me. Definitely took care of my car well. Great price. Great service. read more

Extremely Disappointed with the Service I had a terrible experience when I came in for a simple oil change. First, I had to wait 20 minutes just for an employee to assist me when I arrived. After the service was supposedly done, I noticed my car was left parked near a pump with all the windows down and the doors unlocked. I waited a few more minutes and asked the employee at the register if I could take my car. He told me I had to wait for another employee--so I waited another 15 minutes. Finally, he told me I could just take it. I asked him for my key, and he said, "They're in your car." I was shocked. The mechanic had left the keys inside an unlocked car with the windows down. When I expressed my concern, the employee just shrugged and said, "I don't know." This kind of carelessness and lack of accountability is unacceptable. I will never return here, and I definitely do not recommend this place to anyone. read more

I always bring my car here for State inspection and emissions inspection. Today I brought my car in for coolant service and they did a great job diagnosing the issue and suggesting a good plan to address it. They are reasonably priced and service was quick highly recommended. read more

This shop is going down the drain. I've been taking my two cars to this place for safety and emission inspection for over ten years and this guy have been inspecting my cars for the past couple of years. But, just a couple of days ago he failed my safety test, reason being the headlight bulb and fog light lens, even though he was the one doing the inspection for the past couple years and every time it passed. My cars headlight and fog light has been staying this way for a long long time. This old dude, their manager gave me a quote of about $500 to fix those two items, he was obviously trying to fail anyone to bring some business to their garage. What a bunch of shameless crooks. read more

I've been taking my cars to this local garage for the last 3 years. They have reliably identified problems, fixed them, and charged me fair prices. I like the fact that I can drop my car off, have them repair it, and pick it up later even if the garage is shut. The cashier is available at much later hours, which is really helpful. I find their prices totally reasonable and they call me and keep me updated on what's going on. Often I've had my car in, repaired, and back the same day. They do quick and reasonable state inspections, too. Just pull up in the right spot, hand over the keys, and off you go. Look out for popular times like the first Saturday of the month. The queue can be long. This is everything I want in a neighbourhood garage: friendly, competent, and fairly priced. read more

I attempted to purchase gas by inserting my credit card twice into the machine but it told me to go to the cash register. When I did the man said "eets working". I said it's not, it told me to come in here. And I handed him my credit card to get a fill up. He said "no no the machine show eets all fine". I said but I can't get gas out of it. He repeated what he said before. I told him. "Well I will have to get gas some where else then if you're not going to help me". He replied with a very happy OKAY! I went two blocks down down the road and successfully pump a tank full of gas at Exxon. I won't be back. read more

I went there on a Sunday to get an inspection sticker from Matthew Carr. I was failed because of steering and suspension "issues" even though I explained that I had recently paid nearly $4,000 in repairs for my car only a couple months earlier. He was trying to convince me that my car wasn't operating correctly even though I told him I did not notice any issues. Went to my dealer the next day (the place that did the repairs) and they did a thorough review of my car and did not notice anything that would have caused me to get a rejection. They also said several station mechanics will often try to find things to fail on cars in hopes you will have them "fix" the so-called issue. read more

I took my vehicle to this Chantilly Shell Station for state Inspection last week. The Inspector Mr. Sasan Sattarzadeh, was trying to find anything to fail my inspection, he said the CV-boots needs replacing, and cleaning my steering weal oil, etc. I take care of my vehicles and I have never had an inspector remove the under plastic cover of the engine just to find something to fail. I think this guy was hoping that I would give them the work at this Shell station. A week later I took my car back and he failed the inspection again. Reason being engine wasn't clean. They were also dirty, didn't use gloves and plastic seat covers, and poor customer service. Don't waste you're time at this location. read more

They are so awesome!! I have two old Honda Accord's and I will definitely recommend all of my friends and family who need to get their car worked on to check out these guys read more

I took my vehicle to this Shell Station for state Inspection this afternoon. The Inspector Mr. Sasan Sattarzadeh, was trying to find anything to fail my inspection (which he did). He said my brake lines were rotted and must be replaced, he said the CV-boots needs replacing, etc. I take care of my vehicles and I have never had an inspector remove the under plastic cover of engine just to find something to fail. I think this guy was hoping that I would give them the work at this Shell station to add money to their pickets. I am having these issue he stated to be faulty, to be inspected by a true honest Technician. Lee read more

AVOID at all cost coming here to do your emission and inspection. I didn't pass my inspection because the dude who does it said my break line was twisted, hey buddy it's actually like that. He said I didn't have catalytic converters, but I do so... Wasted $44 dollars and I'm still pissed off about it. PLEASE, GO SOMEWHERE ELSE! Don't believe those stupid reviews others are putting about this place. read more

I came in to get a tire patch and they never have down a motorcycle but they got it down and it works perfectly high satisfied

I have come here for the last three years for vehicle and smog inspections and gas. They are very friendly and pleasant to work with! Highly recommend! read more

I went to Chantilly Shell on 10/8/18 for an state inspection. I am somewhat surprised by the negative reviews. I had nothing but a pleasant experience working with the mechanic. I also liked the fact that Chantilly Shell had a very organized process. You pull your car up to a dedicated line for inspections. It is 1st come 1st serve which is more than fair. It appeared that if there is a line one mechanic is dedicated to perform the service(s). In a nutshell, no complaints and would recommend this station if you need a state inspection. read more

Very responsive and always do a great job for me and our vehicles. Same staff always as 10 years ago, which is nice.

Got a state inspection and emissions test done here. Very quick (~20 minutes) and good customer service.

I have used this shop for inspections for the last 18 years. Never again. Ever since they started using the new technician for inspection they have failed my car both times. This time, it was for a leaking brake caliper that was DEFINITELY NOT leaking when I drove it there. I have always worked on my own cars and when I got home to look it over, the bleeder screw was loose and leaking all over the place. I will never step foot in there ever again. read more

The inspection is very unreasonable, the new inspector, Sattarzadeh fail car for reasons not critical to safety. All the repair shop I went for quote about fixing the item he failed, do not understand why he did that. Well, everyone has his own opinion, guess young man always think they are different. The same issue was with the car for 3-4 years, and went to this inspection every year, there has never been a problem. I will never go to this place again. read more

After my Service Engine Light turned on, I dropped of my car the very next morning at Shell Chantilly. When I dropped off my car, Mr Ahmeed suggested a tune-up. Well, it may as well have been called a tune-down because my car LITERALLY DIED during the first drive after the 'tune- down' that cost me $365 in parts and $414 in labor. Alone, at night on a very busy highway (495/95), I was stranded and had to get a tow to have it towed back to Shell Chantilly, and an Uber for me, both for a total of $150, just to get to safety. Upon a look over, Shell Chantilly simple told me, 'So sorry. We probably left the pump loosened after changing the spark plugs'. They did not bother to offer to help out with the towing expenses that THEY caused. All-in-all, their amazing sloppy work of a tune-down cost me a grand total $1,000. So if you want to Shell Out (no pun intended) for a costly, experience that could endanger your life, this is the place! read more

Amin and company are pros. Yes they are competitively priced but can fix anything and I've never had a poor experience with them.

Based on a recommendation from a friend, I have used these folks for annual inspections and emission testing. After several years, they have displayed a consistently high level of honesty and efficiency in all areas. I come from another state where such inspections were ELIMINATED because so many people were ripped off over the years. These guys are quick and will make the needed repairs on the spot; all at a reasonable price. I send everyone I know there and know that they will be treated well. I just bought a new car and have free inspections at the dealership, but I don't trust the dealership folks as much as I trust these guys. I had some work done by these guys on the car that I just traded in. Without charge they gave me a loaner car while my car was being worked on! Needless to say I enjoyed this dealership treatment from a small shop. Very pleased overall! read more

Good for state inspections. I bring all my vehicles here. Service center is usually busy whenever I come for gas. Never had service work myself, so I can't comment on it. Friendly enough staff. Gas prices are competitive. read more

Always been treated with dignity and respect here. I never leave with that slimy feeling the dealership or other service stations give you. I leave here satisfied and appreciative of the honest service. Been a loyal customer for 8 years. I have the whole family/extended family going here for service now. Quick, efficient and honest...what more can you ask for! read more

Great service and people! Extremely helpful and will definitely go back. State inspection was quick and easy and they gave me advice for things to look out for with my car! read more

Had a nail pulled from my tire and patched hole in about 5 minutes. Didn't even have to get out of the car. Great service.

This service station is under new ownership and I am not impressed with how he is managing the business. I've been a customer for well over 10 years and I won't go back again for any repairs. I took my Jeep in with a defective headlight and was told the entire lighting fixture needed to be replaced. Within three weeks after repair the light was not working again and then was told that the issue was light likely not the fixture but rather the signal to the lighting fixture. The repair was clearly misdiagnosed and there was no attempt by management to reimburse me for my sunk costs as a result of their error in understanding the problem. The new owner lacks customer service skills and is very nonchalant and how he manages the business. read more

Great Place to send your car to. Honest people. i am happy to fix my car their. I have been sending my cars to their shop for almost 14 years now. read more

i wish i can give them negtive score. came here with my car haveing driveing issue.the guy brian and solin i think his name told me the problem is transmission soleniod. told me he 85 percent sure.it cost 655. came get car next day told me u need get new transmission. i was like what hell. why would i pay u for soleniod waste my money. brian gave me 200 off said best we can doo. i mean i paid 400 had to get car twoed from them payed 200 more for them fucking up my car. i really sue them. dont ever come here they just wana tell u what u wana hear and make money off you. but i can going sue them for fucking up my care more and ripping me off read more

I brought my old Jeep Cherokee in for an inspection and unfortunately it failed. I discussed it with the service manager and left if there to be repaired. Now, anyone who has an older car knows how that can go. Luckily, for me, the guys are the Chantilly Shell did a great job and treated me extremely well. I was very pleasantly surprised when I got the call with my total for the work. Very honest and I'd recommend them. read more

A few weeks ago, I started having car trouble right as I was about to pass this Shell station. I lived 30 miles away at the time, and did not want to pay to have my car towed all the way back to my regular service station. Kendall looked under the hood, and diagnosed what was wrong (water pump locked up causing to alternator belt to snap) in under a minute. He gave me a quote, but said he was unable to fix it that day as it would take a few hours. Kendall was incredibly friendly and professional, and did all of this at no charge. I had my car fixed elsewhere later that day (because I needed it done immediately). The other shop gave me the same diagnosis, and charged a similar price to the quote Kendall gave me. As someone who is not too familiar with motor vehicles, having Kendall's diagnosis and price quote in my mind while talking to the other shop was invaluable. I don't pass through Chantilly often, but when I do I make it a point to get gas at the Chantilly Shell. Kendall's stellar service with no expectation of a return earned Chantilly Shell this customer. read more

As far as inspection station go, this place was top notch. I somehow timed it where there was no line towards the end of the month. The technician that performed the inspection was friendly and had it done within ten minutes. Couldn't have asked for a better experience! read more

This Shell station was recommended to me by a nice guy who helped me when my car had overheated and was sitting on the shoulder of the road. His friend, Kendall, owns the location. I honestly had never taken my car to a gas station to have repairs/maintenance done so I wasn't sure what to expect. I have had very good experiences with their service and especially like that you can drop your car/keys off (and pick them up) at any time due to their collaboration with the 24/7 gas station attendant inside. When you pay, they always give you free coupons for the carwash at the Shell gas station in Greenbriar Shopping Center. If you're in the area and need a trustworthy Car Service Center, check this place out. read more

They cancelled my transaction after entering $.60 off with reward points. Then shrugged and said they couldn't help me! Sorry customer service is important! Goodbye! read more

Best car service ever! Rivals my parents favorite mechanic from small town 1970s! Honest, fast, reasonable price, loaner cars. If you are looking for a mechanic you can trust, this is your answer! read more