I love these guys. They are honest, they're good people, and when we've had hiccups with repairs…read more--which happen, no matter how good the provider -- they have been honest, fixed it at no costs, and been very professional. And Chase, the co-owner, is very patient with me, as I don't really have a voice number--pretty much just FaceTime and iMessage, so I generally need a text message when they need to get in touch. Highly recommend these guys as fair and decent.

Counter woman isn't very nice, but the guys that run the shop seem very honest, quick, and…read morestraightforward.

Malcolm came to help me with my brakes. He inspected all four. And he fixed what needed to be…read morefixed. There was no pressure to do anything extra. He was polite and professional, and very competent. I was absolutely impressed and would definitely recommend Brake squad to fix brakes. Definitely five stars

Met (technician) arrived earlier, with a call saying he was on his way over. Joe Gregory (founder)…read morewas with Met, and I really enjoyed getting to know both of them and learning the history of how Brake Squad got started. I was a curious observer who never bothered either of them. All my questions were answered. Met also found an additional issue, which required them to leave and get another part. Everything was completed, and they took my car for a test drive before handing it back to me. Great experience, and (not shared with either of them) saved me over 1000.00 based on my dealership quote. Thank you, Met & Joe.

Chuck & crew were excellent. My SUV, after the service, always feels like a new vehicle. I highly…read morerecommend this location.

Yelp brought me here. I called to get price estimates over the phone for brakes, oil change, and…read morestate inspection. They were very welcoming and patient over the phone. Made an appointment to stop by during my lunch hour for an estimate. I arrived early, however, unfortunately I did not have enough time to wait for them to get to my car even though I was next in line. So I had to leave and go back to work. Even though I had to leave, the gentleman was understanding and explained a few of the services with me. I called later to speak with the same gentleman to reschedule and mentioned that another location was close to my home and I could go there on my work from home day. He was super patient with me and understanding of my time constraints. He recommended I call the other location and get a 7am appt to get the estimates so I could get it done before work. Perfect resolution!! I called the other location, got the work done and it was a 5 star experience. Now that I am familiar with both locations, I will use either one of them. Both locations were professional, welcoming over the phone, and just as patient in person and ready to work with me. Highly recommend.

I took my 2006 Toyota Tundra to The Car Doctor for a diagnostic and maintenance inspection, and I…read morewas extremely impressed with the level of service. They provided a detailed, easy-to-understand report showing what needed immediate attention and what items may need to be addressed down the road. What really stood out was their honesty. They never tried to upsell me or pressure me into repairs that weren't necessary. Instead, they took the time to explain everything, prioritize the repairs, and let me make an informed decision. It's refreshing to find a shop that's focused on helping customers rather than selling unnecessary work. If you're looking for a knowledgeable, trustworthy, and professional mechanic, I highly recommend The Car Doctor for all your vehicle needs. I'll definitely be bringing my other vehicles here for future maintenance and repairs!

10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.

Overall, I had a positive experience getting my new tires installed here. The staff was…read moreprofessional and straightforward, and the tire install itself was done correctly and with the right tires that I ordered beforehand. They explained my options clearly and answered all my questions. The pricing for the tires felt fair, and the quality of work was solid. That said, the process was slower than expected. Be prepared to wait longer for your vehicle, even with an appointment. It wasn't a deal-breaker, but it's something you as a customer should plan around. They also pushed a front-end alignment. I get why it's recommended, but it definitely felt like an upsell, since it was already included in my price sheet printout, adding an extra $150.00 to my expected price. All in all, good work and professional service. Just allow extra time and expect the alignment recommendation.

I've been waiting 4 hours for an oil change. This is the worst place in the world. The staff don't…read moreseem to have any intention of solving the problem.

We've had a good amount of service done on our cars through out the 2 years and we've also had out…read moreVA inspections done. Pretty happy. Honest work and prices. Way cheaper than the dealer and they've actually helped me figure out what I need done.

From now on, all of my car repairs and maintenance will be done at West Springfield Auto Care!…read more They diagnosed and fixed my coolant leak quickly, honestly, and at a fair price. I truly appreciate their integrity -- other shops might have tried to sell me unnecessary parts or services, but Scotty and his crew were straightforward and trustworthy. Highly recommend!

Update: refund was given for light bulb , appreciate the accountability and readiness to help ,…read morewouldn't go back though , lost my trust. Don't believe the five stars I should have ignore that it's always a trapped , the lower stars always speak truth. Got safety inspection and they called and stated I had to get the tag light and tire fix today or they were going to reject my inspection and didn't let me know that I had 15 days per Virginia law to get it fix and to get inspected again, the most they could charge me was exactly $1.00 per law. I felt obligated to get fix now bc of the threat that it was going to rejected Today not knowing I could wait . I would have replaced the tag light myself for cheap. Really upset they scammed me and weren't honest. I hate going to these place as a female bc I will always get ripped off . I have a 2011 Camry Le. Tag light fix for one bulb was $45 and plug for one tire was $40. To replace rear brake pads which I denied to get here was $709.43 ... Called Gaithersburg Bay Area tires and service and they quoted me $510 ... Hope this help other females out there comparing prices and such . Thank god all safety inspection is only $20 everywhere you go because that's Virginia law , they cant change that price .

I went in for my state inspection and usually they aren't busy on a random morning midweek, but…read morethis time, despite setting an appt I still got my car 4 hours later. I was surprised that they give complimentary rides both ways so you can still be productive and get a free ride back to get your car! Matt and Christie were very helpful and personable! They made the experience easy to navigate! Thank you.