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    JCPenney

    3.1 (65 reviews)
    Open 10:00 am - 8:00 pm
    Updated a few days ago

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    Scan List while at JC Penney store

    *** Updated Review*** I need to update this experience. The JCP manager of the Round Rock location reached out to me and apologized for the experience. She adjusted my account giving me the advantage of a better coupon. But the money was not the issue, as much as the professionalism and respect that she gave a customer. This manager has good people skills and is going to go far some day. **** Original review is below: I have always had a god experience with JC Penney's until today. I went to the Round Rock store after being notified about their Labor Day sale. I saw two items for a good price; however there was only one left in inventory. So I go to the store and found the two items and asked a floor person, if I can get a better price. She said, "Yes" if I have the coupon. I asked if I have to order online to get that price and was told "No". I used the instore mode and used the price checker and the coupon popped up on the "Scan List." When I took this to the cashier, I get a different story: She can't honor the coupons because she can only give me 20% off. She told me online prices are different than store prices. I told her I understand that, but I used my app in the store using the JCP-provided to get the price. How can a person online scan a barcode than is on a tag on a physical object? She gave me two options: order it for same-day delivery or order online which will take a week. Since there was only one left in stock neither alternative was viable. If company policy was to create a barcode price checker to be used in-store, then it should reflect in-store prices. While less than five dollars is involved, this is a bait and switch strategy and left me with a bad impression of JC Penney. Their customer service has gone downhill and are not the company which I remember. I contacted their upper management and asked for a price adjustment and was told they cannot do it.

    Credit card perks.
    Laura P.

    I came to the store to look for a new hairdryer. It's a very nice, clean store with very nice quality merchandise. It has ample parking also. It's a department store, so they carry jewelry, clothing for the whole family, make up, household goods, and more. They have a beauty salon inside and they also have a portrait studio. The woman who helped me today was very informative and attentive. Their prices are good. This is a great place to go if you're looking for a gift, school, clothes, or new clothes for yourself. I highly recommend you visit.

    Eva S.

    I spontaneously decided I needed a trim and I walked right in and was helped. Everyone was nice and Lisa did my cut. I just needed a quick re-layer and she even thinned it out for me. Lisa was very easy to talk to and I could tell she had years of experience. I will be back to see Lisa. Go check her out if you need a cut without the high prices at other salons.

    Black Friday in July
    Michelle W.

    UPDATE-Sephora- I went last night to find some really awesome concealer and Mev assisted me. She immediately greeted me when I walked in AND took her time explaining all of the make up. We found a NARS concealer that worked really well. What makes me change my review to five stars is the fact that I found somebody who was willing to help me and took her time with me. I didn't feel rushed or that she was in a hurry. She provided me samples to take home to try. It's beauty consultants like her that make me love this Sephora location. In the past, nobody greets you when you walk in or offers to assist.

    Don't go to this salon

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    5 months ago

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    1 year ago

    Good selections and helpful workers in the store. One negative is that the whole store is self-serve.

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    9 years ago

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    5 years ago

    Will not shop at JC Penney's, ever!! I don't need to explain in detail why, I just will not spend any money in this store, ever.

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    Page 1 of 2

    Ask the Community - JCPenney

    Where did Jennifer the one who said don't go here have her hair fixed? The salon who fixed her hair after Jc penny did so good

    Sure does look like a jcp wall and floor in the final picture

    Don’t See Your Question? Ask Away!

    Review Highlights - JCPenney

    **** Original review is below: I have always had a god experience with JC Penney's until today.

    Mentioned in 11 reviews

    Read more highlights

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    Lucky I was shopping at Round rock outlet mall today and saw Kate Spade. Specially when so many…read moregreat stores have been closing down lately at this location I was excited to see a great brand. It was awesome to know they had their Opening today morning itself ! The store looked pretty great with all blings and sparkly bags all around the store. As I walked in I was promptly greeted by a store associated and asked if I needed any help. I went around the store checking several bags, accessories and coats ! I mostly found all party bags/purses around which are more like New Years bling dress pair off.. couldn't find much casual and regular ones. Accessories nicely decorated.. nice collection of sunglasses and some phone accessories! They had some beautiful winter coats which caught my attention specially . I tried a few of them and after much confusion selected one. As I decided to buy it found out that ( May be they had marked the price wrong - Whhhat 1st day and you say Sorry we have marked it incorrectly !!!) on the entire range of that particular coat I selected ... At least I did not expect this mistake on their Inauguration Day !!! Wasted my time trying ! Disappointedly left the store . For purse if I want a KS I would still prefer San Marcos store which has a lot more and better collections ..

    JCPenney - deptstores - Updated May 2026

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