I wasn't a fan before as service was not very great years when I was new in the area. Recently,…read moreservice on the counter is much better. I've been back here like three times in a month and I enjoy the peace and organization here. I am not sure if they still have the rewards system like they did (I earned $ rewards to use for certain $ amount you spend). I just came back here after searching other two locations in a different city and got the under seat luggage. It was the same amount than the non name brand I found in other retail discount stores.

Upon first glance the center of the store looks crowded with clothes. However, stepping in it…read morebecomes clear that there is excellent organization of items and brands. There's a large shoe section, with a good focus on children's shoes. I noted a large accessories department with name brand handbag designers. However both times I've visited the store, the handbags were fairly disorganized. Also, and I'm not sure why I was surprised, there was a section with linens, pet items, luggage, and other typical department store sections. They were exceptionally small, but being the Rack and not the main branch, it makes sense.

I hate giving this review but truthfully I walked out of the store with such a weird feeling. I…read morelove Loft and have had great experiences at other locations. Stopped in here and selection seemed limited from what I am used to seeing. But really the kicker was that no one spoke to me the entire time I looked around. They helped the other person shopping- told her about the sale, started a dressing room, etc, but I felt invisible. It was just so odd because I typically have the opposite experience at Loft stores. Prices are higher than I like but quality is amazing and there are usually some great sales. I am sure I'll be back but maybe not to this location.

I typically love in store shopping. The Loft has been my go to store for more than a decade but my…read morelast few visits to this location have changed my mind. I went today to buy my Spring wardrobe and walked out with nothing entirely based on the service. I was in the store a total of 20 minutes and picked out a few items. Both salespeople were behind the counter talking. After waiting for awhile to interject on the 2 sales people's loud conversation about whether skinny jeans were for older women & out of style I asked about a specific item I saw online. They did not have it in store and started to offer to order it for me. Instead of following through with the order they went on a tangent amongst themselves about how THEY didn't even get their discount on that particular (Beach) line. I stood there about few minutes listening to them talk about the discount percentages they got on everything else. As a customer I should not hear this conversation, nor do I care one bit about their discount when I'm paying full price for items. I set my items down and walked away, thinking one of them would snap back to the task at hand which was helping me, as a customer. As I walked out I heard one of them say robotically, "have a nice day". I went back in and told them both exactly why I would never spend money in that location again to help them achieve their daily sales goals. As a customer we have options where & how we spend our money. Sadly, I will stick to online to avoid crap in store service.

Everyone is always so courteous here. I don't usually shop here, just return Amazon packages…read more Sephora was calling my name today so I went to that section. A young lady named Sydney was working that section today. She was so good! She knew a lot about the products but wasn't pushy. She greeted each customer warmly. Her customer service skills are phenomenal. Thank you, Sydney, for a pleasant experience.

I visit this store regularly. Over the past few months the service has been downgrading. There is…read moreusually only 1 or max 2 persons at the counter. We went to return something and the lady at the counter was so exhausted that she was showing it on us instead of. I don't blame her but instead blame the management.

This Francesca's is currently offering some great discounts as they clear out inventory to make…read moreroom for new items, and it's definitely worth checking out. There are so many cute, girly pieces available right now, from accessories to clothing, all at very tempting prices. It's a fun place to browse, especially if you enjoy finding stylish items at a bargain. We enjoyed looking through the selection and spotting a few great deals along the way. Stop by and grab your favorites before they're gone. Cheers

I prefer Italyesca's and Spainesca's, but this one is good too…read more They sell girlie clothes and they're kind of classy and a little expensive, but also they have a boutique element to them, so you'll find some things in here that are a little different and nice, if you like boutiques and aren't too picky. Barbie isn't into flowery dresses, she says most of what she finds in here are along those lines, which isn't really her style. Still, they're not bad, and it's good to have them in the mall up here at Lakeline in northwest Austin.

Interesting. Kind of different. Has a very modern vibe to it. Was walking by and it caught my eye…read more Lots of deals mixed in with regular priced clothing. Jewelry is cheap. Prices are resonable. Probably a good spot for them at the outlet mall.

I love this store! Almost everything is on sale, and you can find really good deals. A lot of times…read morethey put the older inventory behind the newer stuff, so make sure you look at the back of all the racks. The only thing I really don't like about this store are the dressing rooms-- they are TINY. And there's no return rack. I specifically asked if they wanted me to put back the clothes I didn't want, and they said they preferred I give it to them to put back. But any time I do that I feel like a huge inconvenience to the employees... definitely my least favorite part about shopping there. But other than that, the selection is good, deals are good, and the staff is semi-friendly. Definitely recommend it!

This store just opened so everything looks clean and neat, the associates are friendly and…read morewelcoming, and everything is at its best. I've never visited this chain before, but they carry a good selection of new clothes at discount prices. It's interesting how much they can fit in a smaller store, and while you won't find the huge variety or all the sizes available at a department store, there are plenty of essentials here. I like that they have $8 licensed tees that would be $15 at Kohl's, and that's similar across the board.

Looking for a sale on casual clothing? You will find it here any day of the week. Seriously…read more Like all Old Navy stores, every day something will be on sale or clearance. This store has an easy-to-follow layout, but I noticed it is different from the others in Austin. Curious. Most of the displays were in good condition, and the clothing was in good order, easy to find sizes. I noticed there were places in the store with large open floor areas. It looked very odd. You can see it in my photos. The floor isn't very attractive, so it really stands out. I saw a few employees walking around the floor, but no one approached me to see if I needed any help. In all, there's nothing special about this location. It's your average Old Navy.

I love Old Navy for daily work around the house clothing and for the gym. Some terrific bargains on…read morequality items are to be found here!

Pretty convenient place when you need yo grab a few things in one stop. They usually have a decent…read moreselection of clothes, beauty products, and home items, and I've found some good deals during sales. The store itself could use a little updating, but it gets the job done​

I had a 2:15 PM appointment and carefully planned this shoot because my daughter was visiting and…read morehad a limited window before needing to catch her flight. We coordinated outfits and paid for professional makeup in advance to be fully prepared. When we arrived, we were told the studio was over an hour behind schedule because one employee arrived late and another did not show up. Due to the delay, we were forced to cancel the appointment, as my daughter would not have been able to complete the shoot before leaving for the airport. All we received was an apology. There was no accommodation, rescheduling priority, or compensation, despite the inconvenience and financial loss. The cost of the makeup alone exceeded the price of the photo shoot, making this experience especially frustrating. Scheduling and staffing issues happen, but when clients invest time, money, and careful coordination for a meaningful moment, better accountability and customer care are expected.