I called them up for an estimate for an out of state move. I was quoted a competitive rate and everything was honky dorey. I asked for the estimate in writing since work is paying for this relocation and I need to submit estimates in writing in order for it to be paid for. I explained this and gave my email address. I was assured this was no problem. Well. Several days and numerous phone calls later, and still, nothing. No email and they won't even return calls. I don't feel like written estimates are out of the scope of practice for moving companies, so I don't know what their problem is. Unacceptable. read more

Scheduled Jay Movers for what may have been the easiest move of all time. 20 odd boxes, no furniture, no stairs, and all the boxes had been packed and lifted by me into the storage area (none were too heavy for me to carry). 1) Upon arrival, I am given the forms to sign, and a little speech ending with the fact that the standard tip, and the tip that was expected on that day, would range from $75-$150 per person. This is the first time that I've hired movers, and while I had heard from friends that had recently moved that they had tipped somewhere between $10-$25 per person, I thought maybe my friends had tipped a little too low? No. The guy just took advantage of how nice I was. I felt guilty only giving them $40 each (now I feel really stupid), and they reiterated that the reason they gave a range was because $75-$150 per mover was absolutely the norm and what I was expected to tip. 2) I made it very clear that they weren't supposed to touch/move any box that was (very clearly) marked with another tenant's name. Once I started unpacking, I realized that they had mistakenly moved one of the other person's boxes into my new place with all of my belongings. 3) I called in to explain my annoyance with the forced tipping and the mistakenly moved box. The guy I spoke with said he was sorry to hear that one of his guys had strong-armed me into tipping as much as I had, and said he had heard this complaint from a few other customers before. He said he would speak with him. With regards to the box that belonged to someone else, he said I was pretty much on my own. When I told him that I'm a petite girl who wasn't going to be lugging this box on the CTA back up to Evanston and that I'd have to take a cab and could I at least be reimbursed for the cab (didn't even talk about the time), he put me on hold for 15 minutes, came back and said no, but that he could pick me up to bring me when he had time. Trying to be nice (again), I asked if he would be able to go that weekend. He replied that he could only go on weekdays, but would call me the next time he was planning on making the trek from Chicago to Evanston. Six weeks later and I still haven't gotten a call (I didn't know who the box belonged to, so I ended up bringing it back myself the first weekend). I definitely wish I had just moved myself or hired a man with a van. Lesson learned... read more

Incredible. These guys made what by nature is an intense, grueling, and stressful process, a piece of cake. Fast, efficient, not a single piece of damage to anything moved or to either property. Everything reassembled and worked with me until everything was placed just the way I wanted it. I'll go so far as to even say I had a blast on moving day because these guys made it fun, while being professional and amazing to watch move the heaviest of furniture moved through the most awkward of spaces. Make sure to ask for Terry, Chi-Chi, and Rafael. B.K. Lewis was also great to work with over the phone in setting up the job and coordinating everything. You won't regret. read more

I've moved with Jay Movers four times now, my first three experientes were okay (scratches, a few things broken, no big deal), but the last one was terrible. After they had finished moving me I noticed they forgot two giant suitcases (they dont use inventory paperwork) and told them immediately. I was told to check my old apartment, and they would check their truck. My old apartment as empty, and I called and notified them of this. They said it was too late on Friday and the drivers had gone home. These particular drivers didn't work over the weekend, so they would call me back Monday. That was the last time I spoke to anyone at Jays. I called them back everyday for weeks, but once I identified myself they would either hang up or place me on hold and never pick back up. After countless calls and emails, I'm forced to cut my losses and deal with not having two suitcases of my stuff anymore. Avoid them if you can. They're cheap, but you'll play double the amount replacing the stuff they lose. read more

After having some less than stellar service from other moving companies, I was relieved by the great experience I had with Jay Movers the first time I used them in 2009. When I was moving again in October of 2016, I knew I would use them again. The quoting process was quick and easy, and their pricing is very reasonable. They even had the quote from my last move on file and were able to reference that when I indicated the travel time they quoted this time around was probably too high (they adjusted it down!). And they even provided a second quote to let me know that the pricing would be lower if I moved on a day other than the first of the month. On the day of my move, Terry, Chi Chi and Eric M arrived within the 1 hour time window that was quoted and finished a few minutes ahead of the 2.5 hour move time that was quoted. They were fast and friendly (even though it was pouring rain for the majority of the move). And there were no up charges for tape or plastic wrap either. I continue to be a big fan of Jay Movers and will definitely use them again (and recommend them to others)! read more

This was the 3rd time I have used Jay Movers and this was my best experience yet. This last move was a somewhat last minute from Chicago to central Illinois requiring 3 stops to load up in the Chicagoland area. Terry, Chi-Chi, and JR made the move painless. They worked hard and fast and completed the move right on target with the estimate. I would use Jay Movers again and I highly recommend them. read more

I am only writing this because of what I witnessed walking down the street with my kids this week, Monday. I was actually a little nervous as was the woman next to me. To be brief and to the point, I was in the city to visit a friend. Getting ready to cross the street, I was stopped by a disturbing show in front of me. A small Jay Movers minivan was in an apparent road rage incident with another car. Now, while I did see the other person say a few choice words to the Jay Movers Van after they cut him off, it was the next part that completely shocked me. As a business owner myself, I'd be livid. The Jay Mover drivers got out of the business labeled van, in their business shirts, and ran up to both sides of the car obviously in a threatening manner - threatening enough to make us nervous that more was about to happen. Then they jumped back in their van & pulled off through the light. However, because Chicago neighborhood traffic is notoriously slow, I was able to see this nice little conflict continue down the street a bit - honestly, seemed 95% instigated by the employees. Fun story to try to explain to your children. BUT, a true embarrassment for the company. While I'm sure your employees are hard working and probably efficient movers, this behavior is unacceptable. There are bigger problems in life than some grumpy man yelling out his window at you because you cut him off. Pretty sure his behavior could've been laughed off & your driving could've been safer to begin with. Anyway, thought you should know. read more

Situation had it that I needed their services twice in a span of 2 weeks. We were moving from 1bed to 2bed, and in 2 weeks from a house to the same 2 bed. I spoke to BK from Jay Movers and he was excellent. He went out of the way to help me with estimates and even accommodated my last min additions. Great service from BK. For the first move we had Jose G and Julio M - they were awesome. very quick and even helped us move the things we were not able to pack in time. For our big move from the house to chicago, we had Terry, Eddie, Chi Chi and Benny... Again excellent guys. They were awesome folks, very quick very accommodating . I have had an amazing experience with them throughout. Absolutely no complaints what so ever. Very punctual. Very understanding of our time and our expensive furniture. No breaks, no scratches nothing. We infect forgot a box of wine bottles in the truck which they returned to my apartment immediately. I am very happy i chose them for my move. read more

I was recommended to Jay Movers by a friend who has used them more than once. I had hired The Professionals, which I had used in November of 2009, and LOVED, but, because Jay Movers was less expensive and my friend highly recommended them, I canceled my reservation with The Professionals and made one with Jay Movers. They quoted me $88 an hour for three movers and a truck to move from Elmhurst to Chicago, an 18 mile trip, and a flat fee of $88. I specifically called them after I received the quote and was told the $88 was a flat fee that covered travel time from outside city limits. I specifically asked if it was a one-time charge or an hourly fee and was told it was a one-time charge for an estimated one hour of travel time from Elmhurst to Chicago. I also specifically requested that they set up my bed during the move and was told that it was included in the price quote. All of my belongings were already packed into a storage unit, couch was wrapped, mattress was wrapped, etc (i.e. everything was ready to move). They said moving would begin at 9am and it did. Initially, I was happy with them, no complaints. They spoke little English, so it was difficult to communicate. There was one extra stop three blocks from the storage unit to pick up a dining set, a cabinet, and a small patio set. The movers and I left that location at the same time to head to my new apartment in Ravenswood. I arrived at the apartment in 20 minutes. The movers arrived 40 minutes after I did. I cannot understand why it took them a full hour to travel when it only took me 20 minutes. Because I am a trusting person, I assumed they had to take a different route or something to that effect, so I waited to call them. Finally, when it was approaching an hour, I called, and they said they were one block away. Who knows what they were doing (eating lunch?) during that extra time that I had to wait for them to arrive, but I let it go. I got the feeling that they were milking the time and purposefully going slow to run up the moving bill. I went to the truck to direct the movers (did I say how difficult it was to communicate with them?) and caught the foreman peeing in between the dumpsters in my alley. Not cool. Downright disgusting, actually, especially when I'm moving into a new building and would like to make a good first impression on my neighbors! Clearly, Jay Movers needs a policy on bathroom protocol. Again, I let it go. They loaded my grandmother's mid-century ceramic floor vase into their truck without wrapping it in a blanket and it broke. Somehow, it arrived in my apartment with tape around the base where it cracked, and I was horrified that they tried to cover it up in such a way. Obviously, there is nothing I can do about this as it was an irreplaceable item with sentimental value. When it came time to pay them, I was told the charge for travel was more than the quoted $88 and they also had not set up my bed. When asked to do so, they said they hadn't brought any tools. I called Aaron at Jay Movers and informed him about the extra charge, the vase, and the fact that the movers did not bring tools. He admitted that bed setup is included but had no explanation for anything else. What kind of movers do not carry tools with them? What if I had things that needed to be disassembled at location A? Aaron was no help at all and basically gave me the phone call equivalent of a shoulder shrug. I stated, "I guess there's nothing that can be done about this, then." To which, Aaron replied, "nope." Not "no, I'm sorry," or "I apologize that you've had a bad experience," just, "nope." I informed him that I would not use Jay Movers again, and would instead always go with The Professionals. He must not have cared because he didn't say anything. Zero customer service skills. After unpacking, I realized I am missing the base to my patio table and shelves to one of my bookcases. After putting in a call the day after my move (May 4th) to see if they were still on the truck, they said they'd check and call back. Still no call as of today (May 9th). DO NOT USE JAY MOVERS! You get what you pay for. Go with The Professionals! read more

I used Jay Movers for a move over Labor Day weekend. It was my first time hiring movers. When I called to schedule I was asked for a detailed list of all the furniture and number of boxes that I had for the move (two bedrooms, kitchen, dining room, living room, attic storage, garage, patio furniture plus approx 70 boxes). She had me list out every piece of furniture that I owned along with approximate sizes. None of this was communicated to the movers as they showed up thinking they had a small one bedroom apartment job that they could quickly knock out with three guys. They walk through the place, realize that this is going to take way longer than they thought and call the owner. The owner comes over and starts scolding me for having more than one apartment's worth of stuff and accused me of lying to the company. He really made me uncomfortable and intimidated all day. It felt like a big act in order to rip me off. What else am I going to do? It was a holiday weekend and we had no chance of getting another company to come out. He just walked around with a clipboard writing down extra charges all day long. They had some extra guys come over and were able to do the job. However, they lost some of our stuff; a giant butcher block, a clothes rack, all the hardware for my great grandmother's 100+ year old antique dresser (they had to take the mirror off to move it and lost all the antique hardware to put it back together), and broke a lamp, some dishes, and a few other items including the control panel for the HVAC system at the apartment we were leaving. Oh and half the crew was WASTED by the end of the move and totally useless, and we got to pay for them to hang out and drink for an extra 45 minutes at the end of the night because the owner insisted that we do. I don't blame the guys for getting drunk on the job, as it was their third move of the day (which they weren't planning on doing) and they were exhausted so I wasn't mad about that. I was upset that the owner added on the 45 minutes of beer drinking in the alley time to the bill. In the end it took them seven hours with eight guys to move us less than one mile away costing us just under $1,500 (including tips, waters, gatorades, etc). Again, the crew was great and super friendly and had the owner not come over, I probably would be writing an entirely different review right now. I feel like I got scammed and I knocked off another star for losing the hardware to my great grandma's dresser because that just broke my heart. As I paid the bill the owner reminisced with me about how I lied to them about the size of my apartment and how he was miraculously able to save the day by scrounging up some extra men to get the job done. He then asked me to write them up a good yelp review. read more

I've moved 8 times in my life all around the country, and I have NEVER had a move go as smoothly and efficiently as this one. From BK Lewis in the office to the team of Will, Cas, and Tyler on the truck, everybody was professional, yet friendly. Not one thing was broken, damaged or scratched, even the packing boxes looked like new after the move. The quote was accurate (the final total was actually a little under) and their timing was impeccable. I would definitely call them again, and would recommend them without hesitation. read more

Highly reccomend. We just finished our move with Adam's team. They were awesome. Nice, professional hard working guys that got us out of our old place and in to our new quickly and carefully. Would definitely use the company and this team again. read more

What a great moving company! From start to finish the company is very professional. Our move was so quick that they came under the actual quote. I would use them again. Every worker was nice and personable. They all gave 110% towards the move. And made sure everything was set up and to my liking . read more

Prompt, polite, efficient even with some difficult logistic challenges. Fair pricing. I would not hesitate to use them again for this local move. read more

We used Jay Movers for our 1BR move last weekend. Adam's crew (Adam, Mike & Roger) was GREAT. They arrived on time, were super polite (my mom was even impressed!), and worked really hard to get our stuff moved carefully and on time. We'll definitely be using Jay Movers and Adam's crew again! read more

I used Jay movers again this past weekend and once again they were incredible! They were fast, efficient and so nice! They made moving from a third floor walk up with a dog and a baby a breeze! I would 100% use them again! They are VERY reasonably priced and I seriously would never use anyone else! read more

The good news: The movers themselves were nice and worked hard. The bad news: We had scheduled them for 2pm, they did not arrive until 5pm. We received one phone call at 2:30pm telling us that they were running an hour late. After that, it was like pulling teeth trying to get them on the phone. No one was answering or returning our messages at the main line, and we had no way to get a hold of the movers themselves. Very unprofessional. We had hired three men and a truck for three hours. Within minutes of arriving, one of the men left because he wasn't feeling well. The movers told us that another mover would be coming to replace him in an hour, and that we would receive a discount for that time. Because of this hiccup, the move took just over four hours. Three men and a truck were quoted at $99/hour, for the fourth hour when we only had two men, they wanted to charge $88. I said that was ridiculous, it should be $66, if anything at all, because if we had three men it would have only taken three hours. After negotiations with management, they took it down to $77. By then it was almost 10pm and I was exhausted. As we waited for the management's response the workers let slip how much they get paid, only $10/hour. That's why the management wanted to charge me $88, $10 off because that's all they would pay the third man, and they'd get to keep the rest even though they were the ones who screwed up their staffing. In the end, the movers were nice and hardworking, even though not the most careful with our stuff, but the management is extremely disappointing and exploitative of their workers. We will not be hiring them again. read more

Armando, Jaime, and Juan were very fast, efficient, and professional. Excellent service and very friendly. Highly recommended.

Jay Movers is amazing! They were suggested by a friend at work, and I can't speak highly enough of them. I booked way in advance, and we both checked in multiple times to confirm which made me feel comfortable. The day of the move they were scheduled to be at my home at 7am. But they were a tad late. They called at 7:03 and said they were on their way and were at my door at 7:30. No worries. They were polite, professional, and moved really fast. It was great. I wish I could remember their names, three hispanic guys. They were always courteous and took direction well. And they are FAST and came in right at the estimated price which was about 300 dollars cheaper than Two Men and a Truck. read more

They steal. I used Jay Movers twice. The first time was a great experience but unfortunately the second time was horrible. My iMac Air laptop got stolen during the moving. I contacted the owner Jay and he was being very arrogant and rude. He hung up on me several times and accused me of lying and refused to gave back my laptop of process a refund. I'm never a difficult customer. I trusted them and that's why I hired them twice. But they are not worth my trust. One of their movers even hit on my during the moving. They were being completely unprofessional and rude. Horrible experience. read more

I recently moved again and Jose and his team were fantastic - quick and efficient, and super friendly! I never hesitate to use Jay Movers for all my moving needs. read more

We hired Jay Movers on 4/29/17 after having used them for a previous move. We were not provided with the services we booked. Per the recommendation of the manager at the business we booked four movers and one large truck for a six hour estimated move (shown on our confirmation email). Upon the movers arriving the foreman stated that the owner/office only equipped him with a small truck and three men. The foreman was upset about both issues because it would result in two round trips, elongating the move, and therefore, he urged me to contact the office, which I did. The manager lowered the cost per hour to compensate for the man down. However, the move ended up lasting 11 hrs 15mins, the movers broke a light fixture in our new place, and my husband had to help the movers for the last three hours because it was taking so long. The foreman kept apologizing, remarking how frustrated he was with the situation too. Upon conclusion of the 2nd round trip, the foreman called the owner to negotiate the final cost. We were slightly appeased as they discounted the move to a 9 hr. job, which we paid, and then tipped the movers $150 since they worked their tails off and told us the smaller truck/one man down issue was out of their hands. Our bigger issue occurred when we returned to the old place to clean the next day. To our great dismay, the movers missed a room and a closet. I called Jay's to report this and the manager was shocked. I emailed over the pictures of the items left and the manager replied "received". We hoped a truck would have been offered but it was not. We called other places that day for a truck but none were available so we had to use our car, my mother in laws, and my mothers. It took us FIVE hours that day (three car loads full, one round trip), and another two hours the day after (two car loads, two round trips) to finish the job. I sent another email to the manager later that week with the results of what happened and requesting compensation and have not received a reply. read more

excellent service! this is second time I have used Jay movers, each time they are extremely professional and FASt!! highly recommend!! read more

We contacted several people and Jay Movers had a good price. They were very responsive and called us back to schedule a time. They arrived on time with four guys. They helped us pack up our house and moved everything into a truck. However...they put tape on everything (stainless steel trash can, the residue won't come off without major scraping with goo gone) and we are missing some things. Finally they loaded the truck to a POD and put the heavy things on the top. They were friendly...like others say, but just not as professional or delicate as we would have appreciated for the price we paid. read more

I've moved several times on my own and with movers, NEVER have I experienced a team so efficient, polite, fast, and professional. They were extremely aware and mindful of all fragile furniture, boxes, etc. I highly recommend Terry, Ricardo and Miguel!! read more

Jay Movers was highly recommended to me by a handful of people. It was our first time using movers, and I will definitely use these guys again. Scheduling the move with BK was a breeze. He was professional, courteous, and quick to respond. Terry, Chi chi, and Louis S. were efficient and friendly. They made our move a pleasant experience. read more

We hired Jay movers to move us from west Lincoln Park to Bucktown. They showed up 15 minutes early, got to work righ taway. They moved us in 3 hrs with out elevator at either location. Nothing broke, good rates, friendly movers. I will definately use them again and/or recommend them. Total was $308 plus tip... read more

A fair price and really good work. They showed up on time and worked hard without complaining. The woman in the office, Hara I think, was great. Lalo, Juan and Andres did a great job for me. I was really pleased. No complaints. Give em a try. read more

I have mixed reviews about these movers. Unfortunately, I have moved a lot in the past 6 years. I scheduled my move, over the phone, a few weeks prior to my move date. I spoke to a few diff people, live, over there. When the movers arrived the day of my move, the head dude tells me "cash only - I dunno why none of the guys tell people this". And they never had told me this. But the fact that he knows they don't tell people this info, tells me that they are slightly misleading, or just afraid people will not book moves with them. That's a negative right there. Now....if I had not been able to get that much cash out of the cash station, I would have been screwed. Luckily I have an excellent bank. Then, the head guy, does not even introduce himself or the other 2 guys to me. After I signed the contract, I had to ask him for names. I'm a names person...as I believe most people are. Ok, so they pack me up quickly, and we head over to the new apt. I had to stop at the cash station on the way, but that only took me a few minutes. They unloaded quickly, placing everything where I asked them to place them. Then, last but not least, they attempt to bring my couch in. They tried the front door, since the back door did not look like it would work. The head guy, named Eddie I think, says "nope, couch not going up". So I ask them to try the back door, and he tells me "well, we are just now hitting the quoted time for you" and then stares at me. Um, yeah, so? I want my couch and I am willing to pay you.... I tell them to try the back door, again. He says "ok", reluctantly and gives me a look like I'm a fool or something. They go around to try the back door, and again he stops and tells me "nope, couch not going up". HOWEVER, the other guy, Rafael, who was a ROCK STAR this whole move, says "yes, yes it will". AND IT DID. So, Rafael gets 5 starts folks. They did a good job, otherwise. Minimal if any scratches, and nothing broken. And they made it within the 3.5 hours. One item was left on the truck, but it was small and pretty much blended, color wise, with the truck, and I was able to go pick it up at my earliest convenience. Moral of the story... 1. ASK IF THEY TAKE CREDIT CARDS BEFORE SCHEDULING A MOVE WITH THEM. 2. Ask for Rafael! read more

Can't say enough good things about Jay Movers. Alonso, Julio and Santos took amazing care of me and my things as they moved from the northside to the west in 3 hours exactly (3 stories on each end). They were personable, responsible and professional and my quote was $250 more than the actual bill. Definitely recommend! read more

This mover sucks! This company deserves no star. Very inconsiderate in handling a returning customer. Had to deal with lies to put the blame back to the customer. ​ Mattress​ were not wrapped as promised, just dump my stuff in a very disorderly manner and the worst of all left my refrigerator in the apartment and some other stuff. It is an SOP that movers asks what stuff you need to be moved and the rep DK denied that I told him that a ref was included in the move (hello???? why will I miss saying that. In addition a mover should ask particular details about the move of a ref. specially for one connected to a water line. It is very easy to arrange to disconnect it. I was told that it is my obligation to tell them all the details?????? Only shows that this mover is very unprofessional, had to deal with one of their movers who was ranting all the time... will never ever deal with them again. The crew also got lost on their way to the destination for an hour and they charged me for the time they got lost. On top of getting overcharged, had to spend more to move my ref. Horrible experience!!! DO NOT DEAL WITH THIS MOVER. Some reviews indicates missing and stolen items. read more

These guys are awesome! They worked their tails off to make sure they moved us in the shortest amount of time possible. They were also very courteous and professional. If it was not for the fact that they broke my bike in the process (which was not covered by insurance), I would rate them with 5 stars. read more

This was the second time I've used Jay Movers and they were incredible! Both times they showed up 30 minutes early, but didn't start charging us until the time they originally told us they would be there. 3 guys moved our stuff, but they only charged us for 2. They were in, out and done with the move in 2 hours! They were incredible. Great experience and would recommend them to anyone moving read more

EXTREMELY RUDE. I was yelled at by the man on the phone for taking 15 seconds to pull up the address of the storage unit I needed stuff moved from. read more

this may be the first time i've used movers, but i plan to recommend these guys to EVERYONE who asks in the future. they arrived early, were honest, used the tape i gave them, worked quickly & efficiently and on the bottom line, were just nice. the quote i was given over the phone wound up completely coinciding with my total as well. if i have to move again, i will give these guys a call. read more

I used Jay movers (for my move from the suburbs to the city. They couldn't have been better ! They were cheaper than most quotes, arrived on time, super super nice and friendly, wrapped my furniture well and quickly carried everything up and down multiple flights. I'd highly recommend. I had Lalo, Juan and another. I rarely rste but i had to for these guys it was worth every penny. Very pleasant experience! read more

These guys are great! They arrived early and moved quickly to load the truck. They were very courteous and gentle with my belongings. They even helped me put my bed together including my bed skirt. They moved my one bedroom in about an hour and a half. I highly recommend! They are also super affordable. I recommended to a friend and they didn't disappoint! read more

Luis and his team was great. Very polite and efficient. Luis called me twice to update me their arrival time and finished moving within 3hrs. Will definitely recommend. read more

They are okay, but refused to move a lamp (too delicate, might break). Other than that, cheap, and pretty efficient.

I wish my experience was on par with the other reviewers who recommend Jay Movers. They may have the credentials of strong reviews on Yelp and being recommended by Angie's List but I have a very different view. My biggest issue with them is their inability to take responsibility. On the day of the move, the moving of furniture and boxes was fine. However, when we arrived at the 'new' house, the cord of the ceiling light caught onto a box or furniture when it was moved in and hence broke the connection. A phone call was made to Jay Movers. The owner gave all sorts of so called rational reasons under the sun why it wasn't his responsibility and that I needed to take it up with my landlord. Since the damage occurred during the move, the least he could do is offer to have it checked out before telling me he has nothing to do with it and that I need to contact the landlord. After more phone calls, he finally came to the house to look at it and took the ceiling light down. A month has passed now. The light is still on the table just as he left it when he took it down. Multiple phone calls have resulted in reactions like - I'll stop by (never has), here's the number to my worker bee (call the worker bee and says it's not his job, call the worker bee again and says he's on his way - never showed up), your fuse box has an issue and you need to have it checked, etc. Seriously?! Beware... read more