I was in need of getting new brake pads and rotors for my 2020 BMW X5. Was getting quotes from a…read morecouple of other places but getting the quote from RTMotorworks was thorough. I was hoping I just needed brake pads for the front and hopefully not all 4 wheels at the time. They were very responsive and the quote was comparable to other places, if not better. Decided to take it in on a Friday in the morning. Checked my wheels and told me I just needed the front brake pads and rotors replaced. The back was still good. Sigh of relief somewhat. They were able to get the pads and rotors replaced for little under 3 hours. Time went by and they were updating me during the whole time. Great service and team here. Will definitely bring my car back in to get other services done. No issues whatsoever with the new pads and rotors.

PROBLEM: ALIGNMENT ISSUES, CUSTOMER SERVICE, ACCOUNTABILITY…read more When I first tried to leave a review, my account was somehow blocked from posting specifically for RTM, while I could still review other businesses. I contacted Yelp, and by coincidence, the representative I spoke with was also RTM's Yelp rep. He said it was strange that I couldn't post only for RTM. After I explained my situation, he advised me not to leave a review and instead take the matter to small claims court--which I did. During the hearing, the judge seemed to understand my side, but the ruling ultimately favored RTM. Despite being advised not to post this, I'm sharing my experience here because the situation still doesn't sit right with me--especially given Yelp's controversial review practices. On 10/1/25, my rear right adjustable control arm snapped. My car has aftermarket wheels, tires, and suspension components, so a precise alignment is critical to ensure proper fitment without rubbing the fender. I initially went to TM Auto (located across from RTM) for the control arm replacement. After installation, TM took my car to RTM for alignment. I specifically asked them to match the rear right alignment to the rear left, which was set at -2.8 degrees. When I went to pick up my car, I immediately noticed the rear right wheel did not match the rear left. The camber was visibly off. I pointed this out to the technician, but he insisted the alignment was correct and that there were no machine or human errors. After repeated requests, they put the car back on the rack, but instead of rechecking, two additional technicians came out and dismissed my concerns with questionable explanations: "Toyota made the fenders uneven." "Your control arm is made in Taiwan/China--what do you expect?" Despite putting the car back on the rack, they never rechecked the alignment. They simply removed the car and stood by their original claim. With no resolution, I had no choice but to drive the car home. Because the alignment was incorrect, my tires rubbed against the fender the entire way. The next day, I found heat damage, paint cracking, and visible wear on the fender. I came back the next day to talk to Richard (the owner) hoping he would recheck everything, but it was apparent he was "too busy"--despite clearly having time to talk with other customers and then continue working on another car, while ignoring me. I waited outside RTM for over an hour trying to speak with him. When the TM Auto manager asked if he had seen the damage, his response was, "Yeah, so what?"--with no concern at all. After is when I left, and was forced to go to another shop to realign--more driving, more damage done. I used a camber gauge and measured -2.8 degrees on the rear left and -2.0 degrees on the rear right. To confirm, I took the car to my trusted shop, Chewerks in La Habra, where they verified the rear right camber was indeed -2.0 degrees and did not match the left side. Their measurements matched mine exactly. Because RTM refused to recheck or correct their work, this improper alignment caused damage to my car. The rear left side tucks properly, while the rear right sticks out about half an inch, which led directly to the rubbing and damage. I had clear documentation and evidence, but the court still ruled in RTM's favor. I chose not to appeal to avoid spending more time on the matter. A nearby body shop, Cenco Auto Body, quoted over $1,800 to repair the fender (with another shop giving a similar estimate), confirming the extent of the damage. What could have been a simple recheck turned into a costly mistake. Despite everything, RTM did not offer any compensation or attempt to make things right. Seeing RTM's highly rated Yelp profile made their response even more surprising. They're quick to take your money with a smile when things go well, but when issues arise--as in my case--they deny responsibility and make no effort to make things right (In my case, they didn't take money directly, but a receipt was given to TM Auto, and I had to pay TM Auto--which is the same as paying RTM directly). TM Auto went as far as offering RTM to help cover the repair costs, but RTM still refused. TM Auto didn't have to step in for someone else's mistake, yet they still tried--that says everything. Richard (the owner) had my contact information through the small claims process, yet he never made any effort to contact me--even before we went to assigned court date. After what happened, I'm relieved I didn't bring my other cars first--especially since those cars are of higher value. It seems RTM has many satisfied customers, along with a smaller number of unhappy ones. Hopefully, you don't end up in the latter group like me. FWIW: Following the incident, I contacted Hunter to verify when RTM's rack was last calibrated. Abel (rep) advised that its calibration was set to expire later that month. This raises the possibility that their rack may have been out of calibration.

Great experience dude is very upfront no bs and he's pretty funny!! got us a new tire and back on…read morethe road in less than 30 mins might of been 15 honestly but way faster than waiting for triple A ! And very reasonable price especially for the area !! If I lived closer he'd for sure be my goto but I live in the valley

great service, communication and energy. Nothing about having a vehicle in need of repair is fun,…read morebut when a business can have those three things it is one that you want to return to and let other know about

Tony and team are great! Super helpful and really on the point helping me. I highly recommend them,…read moreand if ever I got issue with any of my cars, I will forsure comeback to this place.

Tony is super duper nice! We brought in a 2022 VW for oil…read morereduction bc our previous mechanic carelessly overfilled it. Tony was quick to take my call and service my sister's car. Overall a great experience and we would come back for all our cars' needs!

I did not use their services because they were honest about not needing brakes at this time…read more They did a thorough inspection and nothing was needed. I will return in the future when I DO need service. Thank you for your honesty.

Background On Visit: After taking my car serviced at Longo, I went to this shop to get a second…read moreopinion on a recommended service that the service rep advised me on. To do either a regular transmission drain and fill or a flush. Wait Time: Took about 30 minutes Price Point: Afford. I was charged $130 for the transmission drain and fill. Service: Hank (owner) was very nice and informational through out the whole process. He told me that I should do a drain and fill instead of the more expensive flush. South El Monte Automotive For Thought: Definitely coming back.

Really helpful & quick ! Came in for an alignment & suspension service on my lowered brz , Customer…read moreservice was welcoming and efficient!

Cool auto shop conveniently by the mall. They are open better hours than most other local places…read more Love that the mall is relight next to it if you want to kill time as you wait for your car. The service was fast and affordable, the cashier / attendant was friendly and talkative / engaging. Got my car in and out before 30 minutes. I just got a Smog Check but they do a lot of other services as well. The shop is located behind Dave n Busters as well as Bowlero. So if you want to entertain the family while they wait too you can walk there but they have a great lounge with big Tv and other amenities. Sergio the attendant was friendly and super professional.

Robert and his team at Arcadia Service Center are the absolute best. Robert is always incredibly…read morehelpful, accommodating, and honest -- which is rare when it comes to car service. I've been coming here for years and trust them with all of my car needs. It's not easy to find a mechanic you can truly rely on, but Robert never tries to upsell, cheat, or charge for anything you don't need. His prices are fair (honestly some of the best around), and the work is always done right. He's the only person I go to for my cars. If you're looking for a trustworthy, no-nonsense service center, this is the place. Highly recommend.

Still five stars. My husband brought in our old Hyundai Tucson for a brake light repair and this…read moreshop has been outstanding in their customer service and very fairly priced. As long as we are close to them, we will never take our car to anyone else. Highly recommended.

Prompt response time, clear and concise answers and information. Easy to talk to and work with…read more Repair was done within quoted time period. Pricing was reasonable with OEM parts and labor.

We were looking for a new garage and Yelp pointed us in the right direction. We got a new used car…read moreand Gabriel looked it over for us and made repairs quickly, professionally and financially reasonably. I took the car in a day later with a totally unrelated new issue and, again, he was able to fix it quickly and with a smile. Thanks Gabriel!

Owner is very rude. With outrages prices for jobs. He has no…read moreknowledge about cars . 1000% would not recommend .

Amazing staff. Very friendly. First time coming here. This place was actually recommended by Jiffy…read moreLube down the street because they were going to charge me $90 for just an oil change while No. 1 Auto Service price was cheaper. I was in and out less than 30mins. Amazing. Definitely coming here from now on and highly recommend it to anyone. FYI they only accept cash or credit card. Luckily for me I had some cash otherwise I have to pay with check which unfortunately they don't accept.

The team here is very helpful and they do the job in a timely manner. Iv never had an experience…read morewhere Iv had to retake my car back because what they did wasn't accurate. They are up front with the cost and it's affordable. The only downside fall is they are always busy.

Daniel and team have taken care of every oil change and issue we've had with our cars. Their…read moretechnicians are dedicated to their craft and get their work done in a timely matter. Whenever we have any issue or even a flat tire, our family takes the car to T&M.

Have been here for decades, i don't realize i never leave a review for it…read more The best personable, yet reasonably priced service. The service is fast and as expected.

Had my manual transmission and differential fluid changed all within an hour. Good service. I do…read morenot live in the area but will come in again.