Ward Service deserves every bit of praise -- honest, reliable, and truly customer‑focused. After a terrible experience at a Glendale Infinity dealership that tried to sell me unnecessary repairs, I went to Ward with very low expectations. I asked them to check my brakes because the dealership claimed I needed new brakes and pads. To my surprise, Lalo came back and told me that my brakes were at 5mm and do not require replacement. From start to finish, Lalo was amazing -- friendly, knowledgeable, and genuinely caring. His communication was clear and patient. Ward performed only the services my car actually needed, nothing more, nothing padded, nothing exaggerated. It is rare these days to find a business that doesn't try to make a quick buck off false recommendations. Ward completely exceeded my expectations and restored my trust in honest car service. Their integrity, reliability, and professionalism stood out in every interaction. They've earned a long‑term loyal customer. I highly recommend Ward to anyone who wants straightforward, trustworthy service and a team that truly cares. read more

​I​ highly recommend Ward Service. I have been using their services for about two and a half years, ever since I purchased my leased Hyundai Tucson, and I cannot say enough wonderful things about them. My first experience involved bringing my car in before a 5,000-mile road trip. I asked them to check everything thoroughly, yet I was only charged for an oil and filter change. I was incredibly impressed that they didn't try to recommend any unnecessary work. This level of honesty has continued; during a later visit, they even advised that while my brake pads would eventually need replacing, I still had time left on them. When I mentioned an upcoming trip, Jim kindly fit me in the next morning to take care of the replacement. Ward Service provides excellent, old-fashioned service with absolutely no up-selling. They are incredibly trustworthy and even offer rides home if needed. I highly recommend them for any of your automotive needs. read more

Been going to ward service for years, Jim, Terry & Lalo, are very nice and always help for whatever your car needs. They give good recommendations and never try to push into something you don't currently need, they've always been honest and reliable, we recommend using them. Their prices are very reasonable and competitive. read more

Terry was amazing and a sweetheart to work with during a stressful situation. My 2012 Audi A4 broke down while I was out of town for my wedding, and Terry helped guide me through the ordeal, from diagnosing the issue to eventually connecting me with a salvage buyer once we determined the car wasn't worth repairing. She was clear, responsive, and made a complicated situation (a car that needed to be dealt with remotely) so much easier to manage. Really appreciated her professionalism and the extra effort she put in to help me sort out next steps quickly. Highly recommend her and the team. read more

The best of the best. It is so rare to find a truly honest repair shop, but these guys are it. I've taken both of my cars that were in rough shape to Ward and worked with Lalo. He is always honest and communicative. Provides straight forward advice. Affordable repairs as well. They worked on my Mitsubishi and Kia. I will always only come back here. Thank you Ward for being truly exceptional. read more

Strangest encounter I've EVER had in my life at a mechanic shop BEWARE! Don't be fooled by the owner Jim's nicey nice talk please .... And if Lalo offers to " take a peak" at your car you better be willing to pay up OR he'll be so insulted that he'll just refuse the work all together even though he will admit himself that their fee are EXCESSIVE to say the least. Just strange people read more

I was referred to Wards Auto by my neighbor, and I am so glad he did. On Sunday evening I sent an email to the owner Jim about making an appointment and I had a message back later that night to just come by in the morning. When I arrived, you could see that the shop was very professional looking. Several lifts, 4 or 5 mechanics and several people to greet you at the front. I met with Lalo and he went with me in my vehicle to check out my concerns. I left the car with him, and he called me about an hour later and found that what I thought was going to be a large front-end repair was actually something that only required some lubrication. He suggested that I should get the drive belts changed (which I was actually thinking about anyway) and that was all. The professionalisim and the up front honesty was extremely appreciated. As a side note, I had gone to another shop previously and they tried to charge me over $1700.00 for replacement of front suspension parts that obviously did not need replacing. Wards will be the only repair shop for my vehicles from now on. Thanks again. read more

Excellent, honest, trustworthy service. Wonderful people. Great care. Do yourself. Favor and trust them with your business

Friendly staff, quick service. I came for a smog check and it was reasonably priced and done within half an hour or so.

Went up Cleghorn Ridgeon New Year's day and unfortunately my heater core hose broke. Was able to get down the mountain but my car was definitely overheating. I took to yelp to find a reputable garage to help with my repair. I first found Seiko's auto service since they specialized in Japanese cars. I called them but since my car was 1996 they were unable to do the repair but referred me to Ward's. I called to make and appointment to take her in. Brought her in Friday morning and was greeted by Lalo. He was extremely professional while I told him what happened. He began to diagnose the problem but wanted to take a closer look. I also shared other concerns and possible repairs I was thinking about. I left the car Friday morning and received a call Friday afternoon from Lalo about the car. They were extremely busy on Friday but was able to give me quotes on the possible repairs. Turned out to be a broken connection at the heater core. Lalo explained my options and since no repairs would be started til Monday I was able to leave the car there over the weekend at no charge. This also gave me time to think about my options. Monday morning, Lalo gave me a call to see what i wanted to get done. He explained my options again and answered all my questions. To replace the heater core would be about $1800 for parts and labor with at least a week of work. The alternative would be to bypass the heater hose for about $150 and done by end of day. Downside would be losing the heater option in my AC. Being an old car and taking into account all other expense i've had, I decided I can live without the heater, so I went with the bypass. Lalo called me around 2pm Monday saying I can pick up my car before 5pm. I was unable to finsih work in time and Lalo told me I can leave my car there and pick her up tomorrow. Again at no charge. Today I arrived around 445pm and Lalo greeted me and explain what was down and we went over the other repairs I mentioned. Held off on the other repairs since they weren't essential. Total cost was $189.63 for the bypass parts and labor. I'm glad I found Wards and will come back when needed! read more

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Brought my very old possibly near death car in for what I was worried was huge expensive transmission repair. They diagnosed, referred me to a place that could fix my real issue (it was muffler shop related) and charged me $0! Great folks. I later came back for a service, full oil change, trans fluid and new serpentine belt on the same car as I was so thankful for the first free service/referral. They kept my old car going strong and charged me fairly. read more

Ward Service Auto Repair - Auto Repair Near Me - Monrovia, California

Brought my car in because engine was not working properly. They kept my car for 2 days before I picked it up - They said it was fixed. Still made the same noise driving home. Had to tow it to the dealer. Did they do anything at Ward? read more

Ward Service definitely lives true to their motto of: "Best Job Is The Job Done Right The First Time" I have been in the automotive service department industry as a technician and service manager for over 55 years. Now retired I trust Ward Service for all my vehicles needs and cannot emphasize enough about the caring and quality Jim Ward and his Team produce. Easily the best service in San Gabriel Valley all at an affordable price. Denny Valdez read more

Thank you Jim and Ward's staff, you have been great I don't think I've ever worked with the mechanic or such a business who has to follow up like yourself for quite some time. Your work is like your motto, do it right the first time and you don't have to do it ever again and that's what I believe in your staff and in your repair shop. Thank you for all the great work on the Altima cuz I've been sitting for almost 5 years and we feel that was more than fair and the cost and the work was phenomenal. You are extremely polite and so very professional gym I would take my car and refer you 110 fold anytime. norinesanchez30@gmail.com read more

Jim and his staff are amazing he is always getting me out of a pinch I run a local shop and I send him all of the tough stuff I can't figure out he is 1000% trust worthy I highly recommend Ward Automotive for good quality work and great prices Thank you Jim and team read more

I'm over due in writing this review, but I can't thank Ward's enough for the amazing service they have given us over the past 4 years. They are super honest and up front with pricing and rationales for what they are repairing. They are super friendly and helpful in getting your car picked up and dropped off if need be. It's a blessing to have a trusted mechanic working on your vehicle. We have three cars and never hesitate to give them a call. They have also been very helpful with recommendations for services they don't offer. read more

If you find a good auto repair facility,keep using them! My former facility was forced out of business due to a city redevelopment plan. His phone suggested Wards. OK, I gave them a try about two years ago, trusting my beloved 2003 Expedition to them. Current mileage is 365,000 +. They provide a fairly quick estimate and get in touch without wasting time. I feel their prices are totally fair, not gouging the customer but giving them ample time to do a good job. Can you find cheaper? Maybe. Better quality? I do not think so. I think my SUV has been in 4 or 5 times now and has not needed to return to have a repair re-done. They have courtesy shuttle to get you back home or to work, provided it is a reasonable distance. read more

I took my car to Ward Service Auto Repair after moving to the area. Wards was recommended by my tow truck driver, and I am glad I took the recommendation. This is a quality family business that is trustworthy. They even have a shuttle for customers. read more

Never judge a place by its looks! This establishment has been around; do your research before you judge ! I recently took my car in to get my front brakes done; I initially took my car to another auto service where they not only overquoted me but also lied about me needing a new rotor. Anyhow, at Wards I was completely satisfied as I had been a couple years back when I took my car in for service. They're honest and I felt good doing business with Wards. They went the extra mile for me and showed they care about their customers. Wards brings value behind their name and their team; they're reputable! read more

When you need a place you can trust with people who have been part of our community for 100 years - you know where to come. I've been bringing my cars here for years and have seen Jim's team in action - whether it's my Porsche my Prius or my T-Bird Jim has always looked after me and mine. I highly recommend Wards ! read more

I was having and overheating problem in my Hyundai Sonata Hybrid and I was referred to Ward. I am typically apprehensive when it comes to unknown repair shops, but I had no choice. I limped in to the shop and U explained the problem to Jim, and he assured me that they could take care of it immediately and nit to rent a car just yet. He had David drive me home and said he would call in a few hours. It took an extra day because he had to order a radiator hose. David came back to pick me up and take me to the Enterprise place m to rent a car. The outcome was great, they fixed the car, showed me why I had the issue, the price was fair, and the work was good. It's been a week now and the car is working perfectly. I highly recommend Ward Auto, as an honest and reliable auto repair place. read more

I recently moved from Burbank and now live in Sierra Madre. After experiencing the overcharge of this facility I want to save someone some money. I fell for the advertisement of the "Family Owned" and without doing my research took my car here. My Saab had been running rough and I had thought it may have been a transmission issue because the error was happening at the same speed changes. In the end it was only fouled spark plugs and coil wires of which they changed the 4 coils I had already changed the plugs. They charged close to $400 to diagnose the problem (My North Hollywood would have been half of that) They quoted me close to $800 to do my front brakes when I had my rear brakes done for $500 6 months earlier! I told them forget about it. MY bill was $1200 to change the coils and diagnose. They took 2 days to fix my car and when I called in the morning on the 3rd day I asked why didn't someone let me know? I was told they tried to call but something was wrong with my phone? I am a salesman and it is in my hand 90% of the time. They were very gracious about picking me up and returning me to my car and had nice coffee in the garage NOT AT ALL WORTH THE FEE. The service guys were nice. I just received a "Hysterical coupon for $10 off my next service!!!. read more

Several years ago I used to bring my car here and never experienced any problems. Over time I purchased a new her car I was under a warranty so I started going to the dealer for things. Recently my son purchased an 89 Oldsmobile cutlass supreme. It stalled and died on us and I decided to call Jim to see if he could take a look at the car. They did such a thorough job looking at the car to figure out what was wrong with it over a number of days. Jim called us every morning to give us updates, which I greatly appreciated. Ward Service treats you right, treat you with respect, and always with a smile. We will be taking the Oldsmobile back here for future services. read more

It all started with Terri, a true professional and a model employee. I can't say enough about how great the experience was. They are ethical, knowledgeable and customer focused. Although I live in Norcal, I will make it a point to have my car looked at when I'm in town. It's no wonder they've lasted for over 97 years!!! My brother at Parrague construction, swears by them. read more

Jim Ward and his crew always take the best care of my cars and provide the best customer service. It does't matter if I need major work or simply patching a tire because I'd picked up my umpteenth nail. I can always count on them making the repairs done quickly and accurately, at reasonable prices with door to door pick up and most often the surprise of a clean car on pick up. You just don't find this kind of service anywhere, so treasure it when you do! read more

Use this place! They are fair, ethical and been in business a long time. I send all my potential customers that call and tell me where they are located. Everyone I send them, loves them. read more

Wards had my suv for 6 days. They could not figure out what was wrong. They gave me back my suv and charged me $300 for labor when nothing was fixed and couldn't care. I will never go back. I went to discount tires, for the same price they ordered the part and my suv was fixed In 2 days. read more

Came in for U-joints for the 15 yr old Frontier. Despite how busy they were, they were able to diagnose, give me an estimate, and get the job done all in the same day, communicated in a non-mechanic language that I could easily understand, and gave me a ride to and from home. Ill be back. read more

Over-priced. The greeting from Gary and Mr. Ward has been friendly. I appreciate Mr. Ward's more precise language and less condescension than Gary. The office lady I interacted with seemed ambivalent to my satisfaction and had short curt responses, but I did not interact with her much at all. The long and short of it is, besides the kind treatment, they just consistently charge too much on labor. My vehicle required a thorough tune up, they were clear on the items included: spark plugs, new ignition wires, PVC valve, fuel filter, distributer cap and rotor. They estimated the cost of labor alone at $625 NO PARTS INCLUDED! 3.75 hours . That means that they are charging over $166/ per hour, this is on top of a $500+ diagnostic, and WITHOUT THE PARTS! Another half hour job was $80 without the parts. I priced the total for all the parts myself. Buying form Kragen or other similar retail auto parts suppliers, My parts cost under $500. Wards was going to charge me $1200. I would think He could save some money over my top dollar retail prices - for top quality parts, still they over doubled the cost! I called around and every other garage would charge me 300 or more dollars less FOR THE SAME JOB (same vehicle same condition etc. . .) with top quality PARTS INCLUDED! Ward's moderator, I hope you will explain this to me. I wonder how much of that $166+ dollars an hour is really going to the mechanic that is doing the work? Based on the friendly service by Mr. Ward, I might have been a long time customer and was ready to become one, but when I saw the consistent overcharging on the work I will finish my job there, cut my losses, and not return. Like another reviewer said-- I feel raked over the coals-- but at least they are friendly while they charge me $166/ hour : ) I do not expect I will return. read more

Great customer service above and beyond the usual of a trustworthy car repair garage. Jim is the 4th generation family business owner and such a nice guy. Cannot recommend highly enough. read more

Took my car in after AAA recommended I do so on a Sat. They didn't tell me they were closed so I ended up dropping it off for the weekend. Told me I would be getting a discount. What a joke. The problem on my VW Jetta ended up being ignition coils needing to be replaced. Got charged $55 for diagnosis PLUS $200 to look inside. Then separate $388 parts and labor. Over $600 dollars later learned my lesson. I'm all for making a buck but c'mon this is crazy. Jim had the nerve to tell me but you get a AAA discount. If the dealer puts the diagnosis charge towards the total repair costs so should they. Please avoid this place. Just another typical mechanic ripping people off. They're super nice but don't let that fool you. I work for a large company locally here in Monrovia and am telling all my coworkers as well as friends and family about this experience and to avoid Wards. This is exactly the type of experience you're afraid of and why people are so distrustful of mechanics. $275 dollars to open the cover and inspect coils? Crazy and highway robbery. read more

I got an email from Ward Service. They are asking people to give them good reviews. Wow, really? I wasn't going to review Ward because I had a bad experience there, and thought about just letting it go. But hey, they want reviews. Here it goes. A couple of years ago, I was referred to Ward Service by my landlady. My car needed an oil change, and I wanted them to just look it over in general and give me a run-down of how the rest of the car was doing. And then I got a phone call, saying my car was ready...and the woman on the phone mumbled something about a nail in the sidewall of my tire. I'm sorry, what nail?? I brought my car in for an oil change and a quick look over, and I left with a nail in my tire. Oh they were more than happy to refer me to a shop that sold tires. Gee.. I wonder why... When I brought this to their attention, they said the nail had been there since I brought it in, and there's no way it could have happened while it was there. The woman at the front desk was in a bad mood when I brought the car in, and when I picked it up. Just completely unpleasant to deal with. Not to mention that I left with a completely new problem that I didn't have when I brought the car in. I don't recommend Ward Service. read more

They wanted $3,000 to repair my air conditioning. I thought that was kind of steep. I took my car to another repair shop and got it fixed for $800. read more

This place is family owned, and has been around for probably a century (literally). You don't last that long in this service industry without honesty, and integrity. I highly recommend Ward. read more

I used to use Ward Service back when they were in Pasadena and had no complaints with them at all. They were certainly way better than the VW dealerships in the area for servicing my VW at the time, and they had an 'in' with the service guys at VW so if they needed help diagnosing some strange esoteric VW issue that they were not familiar with, they were able to research it. I have not used them since they relocated however. read more

Ward Service Auto Repair was straight up and honest regarding the repairs regarding my free AAA 40 point vehicle inspection. I talked to Terry, really nice lady who took my vehicle and gave me the truth regarding the dire state of my vehicle. I will definitely be back due to their customer service, care for my vehicle and detail on what was needed to fix my vehicle. read more

Another great service from Wards this week! Jim & Larry even picked up and dropped my car off in Pasadena because I couldn't get a ride to work from Monrovia. I've taken 3 cars to Wards over the last 15 years; a Pontiac a Honda & my most recent car, a Lexus. They've saved me money (e.g. telling me something might be under warranty instead of just fixing it and charging me) and always given me good advice and gotten things taken are of right the first time I bring it in. I also appreciate that they wait for me after closing when I'm running late, and know me by name when I call or go in. I am very thankful to have a car place that I can trust and definitely recommend them! read more

We initially came here for a car diagnostic. They told us what was needed to be done with the car. We then said not to work on the car and that we'll be back another day, but they worked on the car without our consent anyways and we ended up spending money that we didnt have at the time because they were so eager to get money from us. They also overcharged for that unwanted service. Finally, It seemed like they took advantage of the fact that we are females, thinking we didnt know anything about cars. read more

Lately I'd been having a problem with my 2004 Chrysler PT Cruiser GT Turbo; it was idling really rough, almost vibrating, when I'd start it up, and if I put the air conditioning on, it got worse. The mechanic I was going to couldn't find anything wrong and I was beginning to think I needed a new car. I thought it might be the timing belt which had recently been changed. I spoke to my dentist, who is an avid car enthusiast and perfectionist (he has a Corvette which is just gorgeous). He told me about Ward Service, in Monrovia, so I called them and made an appointment for last Friday morning. I explained the problem and Jim Ward, the owner, said he would have a look. Jim called me that afternoon and said that he'd checked the timing belt and it was fine, but had found a couple of engine mounts that were shot. He replaced the mounts and called me again, saying that the car was running a little better, but still not 100%. He said the other mounts seemed to be okay, and changing them out would be horrendously expensive, and doubted that there would be that much improvement. He called me again yesterday and said that he wanted to drive the car TO MY HOUSE so I could drive it and see what I thought. This, to me, was the epitome of great customer service. I drove it and it was 95% improved; not 100%, but livable. I picked my car up this morning, washed and shiny, and it drives like a dream. The bill was under $1000, which to me is better than having to pony up $$ for a new car. Ward Service is my new go-to mechanic! read more

It's great to have a Local auto repair person that you can trust to give honest & fair opinions about your car service. The Staff is great and they pick up and drop off all around the Monrovia area. I will definitly use them again. Thanks Jim Russell Hollinhurst read more