Sergio and his team is wonderful always takes care of my vehicle honest work . He always works a deal . Never overpriced. Always coming back

Just took the money without fixing the problem And wanted more !!!! Go at your own RISK !!! read more

They forgot about me. Never sent me a text saying my vehicle service was finished so I was waiting at the mall for no reason. I checked my texts, spam texts, and voicemail and never received any notification. read more

Cool auto shop conveniently by the mall. They are open better hours than most other local places. Love that the mall is relight next to it if you want to kill time as you wait for your car. The service was fast and affordable, the cashier / attendant was friendly and talkative / engaging. Got my car in and out before 30 minutes. I just got a Smog Check but they do a lot of other services as well. The shop is located behind Dave n Busters as well as Bowlero. So if you want to entertain the family while they wait too you can walk there but they have a great lounge with big Tv and other amenities. Sergio the attendant was friendly and super professional. read more

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Went in for Smog Check. I was taken care of quickly. I appreciate the fact they have seating of various hieghts which helps people with disabilities. Free drinks are a nice touch. Great job! read more

Used to get my smog test at the other Arcadia spot that has a lot of reviews but I found out this Purrfect Auto is also star certified AND way more affordable. It's also convenient that I can drop off my car and get something to eat or shop then come back read more

Sergio is thee best !! I've been bringing my car here for years. Will explain the problem, physically show you if posssible and will only recommend it if you need it. Gives you all the options. Coulnt recommend them enough. 100 read more

This is an update to my previous five star review. Thanks to Sergio and the mechanics in the shop. I took my 2014 Lincoln MKT 3.7L V-6, AWD in for brake pads and rotors and during inspection they noticed a problem with the oil and also the Sway Bar Link bushings. We had the pads and rotors replaced and will bring the car back for a sway bar links (which are difficult to obtain) and have them replaced next week. There isn't much parking right in front of their shop, but you won't need much because they're quick in service and giving excellent quotes. If you're going to walk around the mall, my recommendation is to stop at the Chinese Massage and tell them Will sent you. They have chairs and tables for different types of massage. After 15 minutes I feel great and walked around the mall with no problems. Well recommended, we will return read more

Been coming here for years with my last 3 vehicles. Needed to get my brakes done recently. Work was done fairly quickly at a fair price. Sergio was great. I also get my oil changes done here with my 2019 Lexus RX 350. Much better pricing than the dealership. read more

The wife's car was down to 15% oil Another quick service on what should've been a busy holiday. Even arriving after 11:00 a.m., Sergio and his team was able to complete the oil change under 2 hours. read more

Cheap prices and cheap work. They do now what there doing. Many locations for Purrfect Auto

Sergio was amazing! Very helpful and nice. Came in, told me how long my wait will be and was spot on. Will definitely come back.

TLDR: I am extremely happy and satisfied with my experience at Purrfect Auto. Sergio runs a clean shop and was upfront with all repair costs and upcoming maintenance. The close proximity to the mall is a godsend for longer repairs and the lobby has good Wifi for work. My Experience: I first went to shop for an oil-change and was immediately impressed by the cleanliness of the shop. After the change, Sergio notified me that the front struts on my Honda Fit needed to be replaced. He was upfront with costs and issues and did not try to upsell me on anything; in fact he told me the car could be driven for longer at the expenses of comfort. After some pricing research, I decided to get the suspension fixed and gave Sergio a call. Work was completed within the quoted time-frame and I AM SO HAPPY THAT I TOOK SERGIO'S ADVICE. The difference in comfort is night-and-day. I've driven 100+ miles on the repair and no longer fear right-corners or pot-holes. There was also a "check-engine" light that Sergio helped diagnose and clarify. I will definitely be recommending any friends and family to the shop for maintenance and auto-repairs. Purrfect Auto is great for anyone looking for a clean, reputable shop with a trustworthy mechanics. Thank you Sergio + team for smooth, effortless experience. read more

Purrfect Auto Service - new strut assembly - Auto Repair Near Me - Arcadia, California

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Very nice experience. I brought my Bronco in for a flat tire and they really went above and beyond.

Excellent customer service! I walked-in for a smog test and was helped promptly by the friendly staff. Waiting room is very clean and nice with a tv and snacks available for customers. I was in and out in about 30 minutes. I received recommendation for what work my vehicle needed with a thorough explanation on what the issue was and why it was important. Prices are very reasonable. I will definitely be back! read more

Sergio is absolutely wonderful! Needed a tire replaced and he went the extra mile to find it and have it replaced by the time they closed that same day. Highly recommend this shop! read more

My window stopped working (and it was raining) and I was out of town looking for a quick and reliable mechanic. I found them on Yelp, and they had decent ratings. So I called them, and they were able to squeeze me in and got the job done in a couple hours. Sergio, at the front desk, was super helpful and very friendly. read more

I've been getting my cars serviced here for years. Sergio and his team are always honest, helpful and welcoming. If you want good and honest vehicle service this shop is the place. Calling ahead doesn't hurt either, the place is popular so it tends to get busy early in the day. read more

Recently took my 2021 Audie A4 for brakes and some damage I had on it from an accident. Went to Audie dealership first and they gave me ridiculous prices! Then went to Purrfect Auto from a recommendation from a friend and they did not disappoint! Sergio was well equipped and had tons of knowledge about the car! He told me exactly what needed to be done and took care of the problem in 2 days! Cannot thank him enough for an honest and fair yet EXCELLENT mechanic! Also his helper Alexis a young boy was doing an awesome job working on my car as well! read more

Always go here for an oil change i highly recommend it plus good service they have free snacks too while u wait They have free wifi netflix entertainment too read more

Purrfect Auto Service - Auto Repair Near Me - Arcadia, California

Never had a bad experience with purrfect auto service. Fast oil changes and always lets me know if something needs to be changed/replaced with good prices. Sergio is the man and will always help you out read more

I've been coming to Purrfect Auto for my oil changes years and have never had a complaint! I get amazing, timely service from Sergio or John whenever I go at great prices. Even when I moved out to SFV, I still make the effort to drive out to Arcadia just for them. read more

Oh my gosh I cannot say enough good things about purrfect auto! It was truly a godsend, and I wanted to give a special thanks to Sean over at Autozone (off of Rosemead Blvd) for the amazing suggestion. I have been having some issues with my Nissan for some time now and finally had time to take care of some of its issues. Dragging my feet, I checked out autozone first where I was recommended purrfect, and was told about how great Sergio is! He is a very friendly, honest, and helpful man that really made me feel confident and safe to take my car here! I had quite the list of things to be fixed (ac was blowing hot air, windows weren't rolling down, etc etc.) He took care of it all and was forward about the costs, and even helped out with suggesting that some repairs don't need to be done right away to help with the expenses. I'm really thankful for everyone's hard work on my car and making it feel new again (it's actually blowing cool air in haha!) I've already told my boyfriend and parents about this auto shop so I know they'll have more customers their way, as they truly do deserve them all! Thank you again and I'll be back in the future if I ever need anything done! :) read more

SCAM! My boyfriend brought our car in to just get our oil changed something that should've been 30-40 tops became $300+ because THEY broke one of the caps off something and said it was too "dangerous" to drive off like that and we had to pay for their mistake. How can you call yourself "purrfect" when you're less than that. I wish I could give zero if I could. Thank you purrfect auto, now I know never to come back ever again. read more

They were very friendly, got the job done quickly, and it was a very fair price. I went first thing in the morning when they opened. I also helps that they're next to the mall so you can roam around there while you wait. read more

Came here together with my husband to change my mother's car engine oil He was right about their great service. I was very concerned about the cleanliness during Covid. I was pleasantly surprised.fadt prompt service. read more

I am extremely picky with stuff like this. First and foremost, I care about getting a good deal while receiving quality service. The prices here are not only very competitive, but also the waiting area is very pleasant, and Sergio's service is exceptional. This has become my idea go-to. read more

Well, they open on Saturdays, which is a plus right now since some shops have decided to close that day due to the pandemic. I really needed a patch, so I was super grateful that not only were they open, they were so close that it took probably two minutes from my house to get there. They're located at Westfield Santa Anita mall, on the opposite side of The Cheesecake Factory. No appointment needed, I just came in after I gave them a call. The guy manning the front desk was awesome, super friendly and communicative. He told me that it would be a flat $25 if the tire was patchable. There were other customers ahead of me, so there was going to be a little bit of a wait. So the front desk guy told me to help myself to the complimentary refreshments and snacks they had available. I don't know why I didn't take any photos but wow-- they had a rack full of chips and things to munch on as well as a Keurig, so many pod choices in addition to green tea bags, instant Vietnamese coffee (I think? Can't recall exactly now), different creamers and all kinds of sweeteners, including honey sticks. Seriously, blown away by the thoughtfulness of the customer service. The waiting area was modernly decorated with large enough to socially distance, the seating accommodations were all comfortable and there was a huge flat panel television with the documentary, "The Social Dilemma" playing. In other words, I was kosher as I waited for my tire to get done. I'm not hoping I need another patch anytime soon but if I do, you can bet I'm going to come here again. Thanks for the really great experience, Purrfect Auto Service! read more

I recently brought my Mercedes CLA to the shop to get services, I have my rotors, brake pads, tires replacement and oil change also. They did a really good job and unbeatable price! Very nice waiting room and friendly staff! I just left my car there and go shopping.it was 1 minute walk from purrtect shop to the mall, never need to worry the waiting time for the car! I came back the next day for my another car tire change too! Will definitely come back for any further services. read more

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In my comfort of "finding" a perfect auto mechanic services for my car. I came across this shop and I say I was fully satisfied with my service. I would like to give a 5 star shout out to the mechanic "John" who will get you in and out with your car having no problems at all, with great customer service he completely is the "master mechanic" that should be portrait as. You have gained a loyal customer in the purrfect auto franchise. Current status my Honda running great from the ball joint and starter fix. Oil change every couple thousand miles here is a must! Thanks John for the service. P.s not to forget about the other mechanics Sergio & Gonzalo who knows the cars and will get you out satisfied. Great team! read more

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Sergio has seen our cars a dozen times since we found him a couple of years ago. Very thorough, reliable, swift, and reasonably priced services. He also takes the time to educate me on the work he did or is about to do, and will show me under the car when needed. He's become our go-to car mechanics since we found him. read more

Had my oil changed. I've been going to this shop for years. Great pricing from my Toyota Tundra.

Excellent service and Very clean facility. Highly recommended and friendly place to get your vehicle taken care of.

We took our car to this shop because the brakes were squeaking. They recommended new rear brake pads and new rear rotors to fix the problem, so we agreed to have the work done. When we picked up the car, the brakes still squeaked. It turns out the problem was coming from the front, so the issue was not addressed at all. After we repeatedly complained, they finally refunded us the cost of the labor but still took our money for the parts. We do not recommend bringing any car to the shop. They may be incompetent or dishonest or both. read more

This place is great. I realized that I had a nail in my tire and the air was coming out fast. I called them at 6:30 to see if they could fix my tire and was told they close at 7:00 and that if I could be there before that they would take a look at my tire. I got there at 6:50 and they were able to fix my tire and get me on the road again. I recommend coming here instead of pep boys/advance auto. I called them at 6:15 and was told that the techs were already gone when they close at 7. So purrfect auto got my business instead. They were Purrfect. read more

Needed to get an oil change before my long drive back to NorCal and this place stood out to me because of their name.. The location is also nice as it's in the Santa Anita mall, so you could go shopping while you wait for your car to finish. Prices are generally pretty low in my opinion. An oil change at your local dealership could run for $80-100 so for a synthetic oil change to be only $49, that really caught me. Fast service and the waiting area is really nice and cozy with comfy sofas and Netflix! read more

What's there not to love about this place. Prices are good especially considering it's located in the mall. I usually come here for Oil Changes they don't pressure you into getting anything you don't want or don't need. They've remodeled this year so the waiting area is quite comfy and of course coffee and some snacks. They're quick and efficient. Best part is you don't even really mind waiting because it's located in the mall. If your car service requires an hour or so well you'll have a free parking space at the mall, get your car serviced, and have time for shopping. Can't recommended it anymore! Leave your car and go watch a movie even! read more

I got problem on freeway, I got the shop in a google map sight. I call them. they want to check what's problem. So I towed the car to them. They estimate 3,700 to fit. They want to make new car condition. It 's old car 2003. It comes out 2 sensor roblem (crankshaft position sensor, camshaft sensor). So I complained but still $2,000 asking. So I call the tow truck to move to other shop.but they close the shop, I have to cancel. I want to tow again next day. So I called tow truck, But when tow truck drive comes to tow, They charge $65 without notice to release the key. I was not there. And tow truck left. So l paid with credit card on the phone. I call again the tow truck. read more

Tried this place for the first time and really liked my experience with them! They were flexible with my schedule and were spot on with their estimated time for maintenance! Fair prices along with great customer service! I will definitely be back again for any future maintenance! read more

I've been coming to this place many times for repairing and maintenance. They are so quick and professional with a fair price. Highly recommend! read more

Purrfect Auto Service - Auto Repair Near Me - Arcadia, California