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    Jack's Cafe

    3.9 (407 reviews)
    Open • 7:00 am - 2:00 pm
    Updated 1 month ago

    Jack's Cafe Photos

    Business Info

    JACK'S CAFE ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for groups
    Good for kids

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    Recommended Reviews - Jack's Cafe

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    Inside!
    Stormy G.

    What a sweet little place to have breakfast and brunch! Service is super! Feels like a cute old style diner with good food! And the senior menu is just the right size!

    Crepes
    Luis L.

    First time here, since jack's took over. I really enjoyed the Crepes they were delicious a d very well loaded. The biscuits and gravy, we're savory and very very delicious. It was nice, not so crowded for a sunday morning service was great and always came to check up hand me refilling my coffee. Nice place for breakfast, or brunch, definitely recommend them.

    Scones, crepes, pancakes
    Hazel L.

    We've been meaning to try this location ever since Lily's closed down. Food was good. Coffee was always topped off. Service great. We'll be back!

    Super Nachos - YUMMM
    Teresa B.

    I left another breakfast place after paying only for my beverages and headed straight to Jack's! It has been six minutes and my order has been taken, I have my beverage, and the waitress has been to my table twice already!! every table in here is full! So... customer service here is at an all-time high and I love it! I never received my breakfast order at the other place. I waited 39 more minutes and had to leave, I am hypoglycemic, and I really needed some food. I came to Jack's just so I can get some food in my stomach. It is not extremely loud here. The conversations can be heard, but they are very low key. This place is closer to my house too. I do love the food at the other place, and their menu. However, the service of that location is the worst I have ever seen here in Reno at any restaurant. Especially since I was made to feel like it was my fault that they had not asked me what I wanted for breakfast, after giving me coffee... I will definitely be back here at Jack's as often as possible! It's five minutes from my home and I don't have to drive as far as I did today to try to get something to eat and expect decent service! This is my second time here at Jack's, and I am blown away. I will not be traveling very far going forward.! I will stick to the other three locations of the franchised restaurant that I usually go to for a meal, but never again the one mentioned in the above comments! Jack's feels like a family, hometown, relaxing, and a customer service friendly place to come for a meal! I apologize for comparing the two, but I think it has to be said because I am blown away by how well I was taken care of here at Jacks, after an hour and a half, well... almost 2 hours after waiting at the other place! Jacks was s a Great place for Family and friends, and they made me feel welcomed unlike the other place I already mentioned! Please try Jacks for friendly service, attentive staff and a great place for great food and hospitality!! Has been 46 minutes, my food has been delivered. I have been offered dessert and containers to take my leftovers home, it's great to feel like a customer who is appreciated, valued, and cared for! To squeeze in, I won't be going back to your location, but the other three here in Reno area are amazing and really disappointing me but Jack's made it all better for me today as I made it through over 2 hours of needing something to eat, they took care of me here at Jack's and now my blood sugar levels are where whether they're supposed to be! Go dine out, where someone cares ! thank you so much Jacks!!

    Chili releno omelette.
    Robert M.

    I met my cousin for breakfast at this location. The ambiance was like a very warn out restaurant. The booth upholstery was very poor. Visible torn vinyl, collapsed padding in the seats. The floors were filthy. The waitress was very personable and brought our coffee immediately. I ordered the chili releno omelet with crispy home fries. The omelet was quite good though the Mexican sauce was very poorly done, and an excessive amount of crema was added. Sadly, the ambiance had an overwhelming nature to my experience. Not likely to return, absent a major cleanup or refurbishment. The food I would rate a 3 star, the staff a 4 star and the ambiance a 2 star or less. Composite score is a three.

    Denver Omelet (but bell peppers were raw and cheese could have been melted more)
    Laura C.

    I had the Denver omelet and was unfortunately disappointed. The bell pepper (which included green only) was raw-- like not just underdone, raw, raw. The cheese wasn't fully melted (and there was a ton of it in addition to the generous amount on top). The omelet was very oily inside, and quality control wasn't there as I found 1.) a random cilantro leaf inside and 2.) a spot of some brown goop that I'm hoping was just pan fond from possibly using a pan that was previously used to cook something else (like fajitas possibly?).... My toast was also not up to par. The wheat bread was dry and a bit brittle and the toast wasn't warm. The butter (or butter substitute?) had not melted in and was just sitting on top like a paste. Our food came out at different times too so I'd recommend if you are there with a group not doing the typical wait-for-everyone's-food-to-arrive-before-eating type of thing. The service felt mixed. Several different people came by often enough (to check for coffee refills, etc.) but some were not warm and did not greet us with a smile. That didn't feel very welcoming. The ambiance isn't impressive. The outside signage doesn't look very good just thrown on top of some older beat up golden arches, but at least the inside looked like it was flipped. I did like that the tables felt spaced out enough that I didn't feel like a server could risk bumping into me with a tray like I have felt at some busier restaurants where the tables are more tight. And random, but I did notice some Hawaiian music was playing as we entered through the set of double doors (perhaps a nod to the previous restaurant?). Overall I might give Jacks a chance again as it seemed to be a standard breakfast place (and I liked that there was no wait for our party of 6 on a Friday morning during spring break) but I will not be ordering a omelet again.

    Seating area
    Larry G.

    When we arrived found the cafe to be less crowded than expected. It looked clean but had a unique odor. We were seated immediately and asked for drink orders with our menu. The service was good and prompt. My wife had the Denver Omelette with scones which look spectacular and she said was delicious. I ordered the Chicken Fried Chicken with hash browns and sourdough toast. The chicken was good and seasoned well. The gravy was too thick and not very hot. I was not expecting gravy over the entire plate especially the hash browns. It was way too much gravy as you will see in the photo. The experience overall was not bad just not something I would choose again.

    Right from kitchen by scone maker.  Yummy
    Angela D.

    Jacks on Wells in Reno. Excellent variety of food, all priced appropriately for hardy amt you receive. Service with a smile included too. Great coffee and other beverages. Scones made soft and to order in place of bread or biscuits. All their food at this location is excellent. Want something ask, they will if they can usually. Great parking. Atmosphere inviting and friendly.

    Ryan W.

    TL DR: not a great experience for us. Food is okay, ambiance is okay, service was off- maybe a super busy day? Looking for a quick breakfast after some fun family activities at Rancho my family and I were looking for a nice breakfast/lunch spot. We've passed by Jacks multiple times on the road so we decided to give it a try. Ambiance: 3/5 I believe this restaurant used to be a chain so you can see the bones of that, but it's accommodating for small and large parties. And the tables were cleaned. Service: 1/5 Initially the waitstaff was super friendly and kind with offering suggestions and taking our order. However it went down hill from there. No one checked in on our table once, our waters were not filled, and no one asked how our food was during the meal. I know restaurants get busy and they can be under staffed but not sure I can justify that experience. We were also sharing and requested an extra plate from 2 different people whom we had to flag down, both forgot the plate. Disappointed in service. Food: 2.5/5 Comparable to those larger chains like Dennys but supporting a local business is the redeeming factor. The pancakes were okay but lacked some flavor. The bacon was crispy. The price point was slightly higher than competitors. The blueberry waffles were better. I believe they were possibly frozen blueberries would have probably added more depth and complexity of flavor with some fresh blueberries. Crispy.

    Restaurant exterior
    Myrna S.

    We had lunch at the Jack's Cafe's newest location on Kietzke Lane (the same space that the old Lily's restaurant once occupied). We arrived at the restaurant a little after they'd opened for lunch service, so crowds were still a little light, and our 4-person party was seated almost immediately. The menu was vast. it listed so many choices for breakfast and lunch items, plus a selection of appetizers and a limited selection of desser. After the bus-person returned with our drinks (diet Pepsis, a lemonade and an iced tea), we placed our food orders with our server: a Cheeseburger, the Clubhouse sandwich, a Patty-melt and a "Lo Que Sea" or "Surprise Me" Special platter (comprised of steak topped with grilled onions, eggs (any style), refried beans and rice, and a chile relleno-- which sadly at the time I ordered, they were out, so the server just gave us a discount on the price) plus your choice of flour or corn tortillas, or your choice of toast. The food was tasty and prepared well, the portion size was plentiful, and the price was reasonable. The service was attentive and polite; the young lady that served us was genuinely nice. The restaurant had been remodeled and has a black-and-white decor theme; it's sleek and modern, and looks clean. Overall, we had a good dining experience and we will more than likely drop by again someday.

    Chicken tortilla soup
    Kelly B.

    This place behind the car wash has been here for a while, I really love the inside of this restaurant!! but I don't know what happened yesterday, when we came in, we were greeted pretty fast, sat down, and we ordered an Arnold Palmer, it was more lemonade than iced tea, there's probably only a quarter of a cup of iced tea on top of the lemonade and we stirred it and it was just way too sweet! Darn it!! he definitely did not know how to make an Arnold Palmer!! we usually get a sandwich and fries and share, and then we get a soup or salad! I ordered a cup of chicken tortilla soup and the husband ordered chili! He did not like the chili and my soup was too thick for me, so he ate my soup! We ordered a BLAT and fries! It was nothing to write home about, because there was no presentation, I don't think he really even cared to make the sandwich. It looked awful, ingredients were small on the inside, and it just wasn't eventful. I guess you would call it.! It was just like dumped on the plate with the pile of fries and I don't think that chef really cared about it whatsoever! I don't think we'll be back here, the owner was whistling in it about ripped my ears off. It was so shrill, it just wasn't a very comfortable environment.! The Server was fantastic by the way, very attentive! A+ to her!! Will stick with the other Jack's café!

    This was the breakfast burrito. It was delish!!! Wish it had a bit more sauce. If we're gonna eat it messy might as well load it up!
    Amanda P.

    Food is always delish and such big portions. Always enough to take leftovers or share with someone.

    Chilaquiles rojos   Country breakfast with fried chicken

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    10 months ago

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    3 years ago

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    7 months ago

    Love the new location. Worth the further drive! The staff is friendly and always has a smile!

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    7 months ago

    Great food and wonderful ambience. Wait staff was slow and not very cordial. I would recommend because the food was good.

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    7 months ago

    Love the new Jack's Cafe location on Kietzke Lane!! Same great service and delicious food!!

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    2 years ago

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    10 months ago

    The food and service were excellent! The restaurant was very clean and nicely decorated, it has a very airy feeling with vaulted ceilings.

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    10 months ago

    Charging extra for a to-go coffee after you've already dined in is wild work in this economy

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    3 years ago

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    1 year ago

    Food is good , service is fast !!!!!! Location is easy to find , lots of parking , friendly staff

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    2 years ago

    Delicious! I ordered my eggs over medium and they were definitely over easy but still delicious. Totally recommend!

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    Page 2 of 11

    Ask the Community - Jack's Cafe

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    When I come back to Reno, I'm coming here for breakfast! The place has a mix of a modern and old…read moretimy diner vibe and the booths are spacious for big groups to sit and enjoy. My girlfriend and I had an amazing experience here from begin to end. The staff was kind and attentive, we had a waitress who sat us down and got us coffee and water, and after that it was uphill from there. We had three other servers stop to ask if we needed anything or wanted to give our order, and once we made up our mind the waiter who helped us did a fantastic job. No pen or notepad, he remembered our order with full detail and not one mess up. As we finished out appetizer, sides, and meal he continued to come by and take our plates, refill our water and my coffee. He was on point. By the end of the meal I paid the bill and gave him a cash tip and thanked him. He seemed happy and thanked us for stopping in and conversing with him. Highly recommend this place to anyone, oh, and the food was on point! Sweet, savory, delicious, and it made me wish there was a place like this back home!

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    Really well made burgers though it's a bit on the pricey side. More for if you're looking for a…read moregourmet burger that you can customize (they let you pick the meat, cheese, and other add ons). Next time would come back to try the bison or elk! Ordered at the counter and waited at an outside table with a buzzer. Took some time to make, but the burger was freshly made! My husband and I shared the BBQ Burger and Double Down Bacon Burger. Patties had great texture and flavors came together well. Also came with their own spreads which were tasty additions. Our fry order came with a lot and we could not finish after having the burgers. They were crispy, came with ranch and the leftovers made for a great snack later. It's a fast casual type place but their service was excellent. Great location with lots of parking!

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    M&M's Southern Cafe - Chicken Fried Steak w/Hush Puppies, Collard Greens and a Cornbread Muffin

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    A hidden gem off Pyramid! The service was easily a 10/10. Everyone was super friendly, welcoming,…read moreand made us feel right at home. The restaurant itself is spacious and comfortable. The fried chicken was easily a 10/10! Perfectly seasoned, crispy skin, and juicy, tender meat. The fried catfish was also amazing. Not overly oily, perfectly cooked, and honestly one of the best things we had. The baked beans were incredible too. So much flavor and nice and saucy. The ribs were a close second. Great flavor and they literally fell off the bone. A few sides missed the mark for me personally. The cornbread was super dry and looked and tasted almost like it had been dipped in the fryer. The rice and gravy was really under-seasoned and didn't have much flavor. And unfortunately, the mac and cheese was pretty underwhelming. It was very watery and lacked any flavor. But the lemon cake?! Moist, delicious, and the serving was HUGE. Definitely save room for dessert! Despite a few misses with the sides, I'd 100% come back for the fried chicken, catfish, ribs, baked beans, and that lemon cake. Great service, a welcoming space, and some seriously good Southern food!

    This place came highly recommended from a friend and we were excited to try it as we are both from…read morethe south. The restaurant was clean and bright with a decent amount of seating. You can wait to be seated or order takeout from the counter. The servers and staff were extremely friendly and treated you like a good friend they have known for years. Of course we started our meal with sweet teas. The tea was perfect and transported you directly to the south with every sip. As an appetizer we had the fried green tomatoes. The tomatoes were lightly battered, seasoned beautifully, and fried to perfection. The sauce that was served with them complemented them perfectly. For our mains, I had the shrimp basket with red beans and rice and my husband had the catfish plate with Mac-n-cheese and collard greens. I also ordered a side piece of fried catfish and a basket of fried okra. The catfish and the shrimp were both coated in the same light batter as the tomatoes. Like the fried green tomatoes, both the catfish on the platter and the shrimp were perfectly seasoned and cooked beautifully. The tartar sauce was rich and rich and creamy with just the right amount of tartness. The Mac-n-cheese was well seasoned and delicious, however the cheese sauce was thicker than what we prefer. The collard greens were perfection! My husband absolutely loves collard greens and is extremely picky on them yet he could not get enough of these! The red beans and rice were delicious. I would say that the balance and ratio was a bit off as the rice disappeared due to the amount of "sauce" from the dish making the bowl more of a soup. M&M seems like they can get pretty busy and can get backed up quickly both out front and in the kitchen. The servers were told at one point to wait to put in orders for a bit (it was about 20 min before they were told they could resume) and my piece of fish and my okra came out after we finished our meal (it was almost like the kitchen forgot about it-even though we asked about it 2 times). The okra was crispy and very lightly battered. We will definitely be returning, but will be making sure to give ourselves more time as this meal took us 2 hours from seating to getting the check.

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