In a world where kindness should exist and start with our parents, unfortunately, this restaurant is not a good role model for that. We were talking to the host to ask for a manager during a Saturday, early morning visit to the restaurant due to an allergic reaction to an order that was supposed to substitute food for another. We were rudely interrupted by a server, stating to the host that she should be seating people and they're getting backed up. At this time, our party explained that we needed to talk to a manager. Yet, she disputed saying we just need to talk to our server. We tried to explain our situation, stating what we said to the host, and we were rudely interrupted and that we don't need to be talking to the host. I, then, tried to ask if seating people or handling emergency situations are more important and that we need to talk to a manager. At this time, she dismissed us with a flick of her hand, and left our table, without hearing about our experience!!! She did not care about the safety and well-being of the people she served; she clearly showed us that she only cared about not getting backed up and to ensure the host seated people.
Upon receiving our bill (since I needed to leave to take care of my allergic reaction to the food that was incorrectly made, checked, and serviced to me), our original server did take off the ordered food off the bill. The one who was at the cash register (who was also the host) apologized for the experience. When we asked for the name of the other server who spoke negatively to us when initially reporting an allergic reaction, the host stated it was her mom. That's when our party apologized to her. Regardless of the family ties, to us, the patrons, it appears that the server is dismissive and an authoritarian. No one in this world should be treating others the way that server treated her employee/daughter.
Life is too short, already. With the immediate allergic reaction I had to the unsubstituted food, my life could've been cut short at that time. That other server did not care about me and my well-being, the host (her daughter) nor other patrons. What was shown to my table and those who were surrounding us, was her unkind behaviors towards her employees and her uncaring nature to the people who enter the restaurant.
We hope she treats her daughter better at home. We hope, if she continues to work there, that she shows more empathy and kindness, especially to those who suffer with a medical problem.
Please take this as a learning experience/review, Jack's Cafe. You have been a part of Sparks for a long time and wouldn't want it to close down due to unprofessional behavior from staff members or even owners.
Thank you, Yelp, for allowing me to express my review for any/all who read them regarding this particular experience at this restaurant. read more