I am beyond disappointed with JNJ Pools. On June 11, they came to my home and replaced my pool capacitor. Less than two months later, the exact same part failed. I called them back on July 27, but they didn't return until August 4. Instead of standing behind their work, they claimed the repair was outside their 30-day warranty, even though it was the exact same capacitor they had installed. Because of that, I had to pay my American Home Shield service fee again. That's $100 on the first visit and another $100 on the second visit--all because the part they installed failed. I'm now out $200, have wasted weeks waiting for repairs, and my pool has turned green because it couldn't run properly. American Home Shield should seriously reconsider using this company as one of its service providers. A reputable contractor should stand behind the parts they install, especially when the same part fails so quickly. Based on my experience, I would not recommend JNJ Pools to anyone. The low rating they have is consistent with the service I received. Save yourself the time, money, and frustration, and choose a different company. Mine to Matt came here and tried to tell me that my capacitor went out because it's hot outside. They just came here on June 11 and by July 27 when I made the request for them to come out again my capacitor went out because the capacitor is like a battery and it doesn't last that long because of the heat anyone that has a Pool nose that is complete BS they are scam artists! read more

I'm hard to impress and yet, impressed I am. I placed a work request through American Home Shields and had a call from J N J Pools with in an hour. That was impressive in and of itself. However, when she told me that Matt could be out that afternoon, I was shocked! Matt showed up on time, was kind and courteous, and fixed the issue within an hour. He went over everything he did and showed me why he needed to replace the cover. I could not be more pleased. I highly recommend this company. read more

Sourced through American Home Shield JNJ replied instantly to schedule a next day appointment. Lynn was great at scheduling. They give a window then text, email & call when tech is in route. Gerald was the tech dispatched. He was GR8. Knocked out the job. Ticket was created & job done inside 24 hours. read more

My home warranty assigned this company to fix my pool filter housing that exploded yesterday morning. I received a call shortly afterward to schedule an appointment and try requested pictures of the damage. They got me on the schedule the very next morning. Gerald showed up with the parts needed to make the repair. He also found another problem and coordinated with the warranty company to approve/repair it. He didn't have that part on hand but quickly ran to the pool supply store, returned, and made the second repair. Gerald is very professional, knowledgeable, and polite. He also put together quotes for other services I inquired about. Highly recommended! read more

They wrote a false diagnosis to my home warranty company, even though I have a real diagnosis in a text, so they wouldn't have to come back out and finish the job. Their receptionist is horrible (rude and inexperienced) and would not re-dispatch the tech to do follow up work even though the tech said he knew what was wrong after my pool cleaning company troubleshooting was complete. The tech had tightened a valve and thought that would solve the problem, then I bought a new filter, still broken. My pool cleaners said it had nothing to do with the filter because the debris they vacuumed was just immediately going back in the pool. I just don't think lying to my warranty company and not following up when you say you will is an honorable way to do business. Be careful. read more

Fantastic service. From Lynn, the dispatcher to Matt the technician everything went great . Quick arrival and on time, Matt the technician diagnosed the problem. Let me know what I needed and even handled talking to the warranty company to get me the best equipment. I highly recommend this company very satisfied. read more

UPDATE: The new company that was sent out was honest and everything was covered with no additional money out of pocket ! J N J is disgusting ! What a crock of bologna !!! This company came to my moms house and looked at her pool this week. They said stuff wasn't covered by the home warranty that is covered , but offered to fix it for a fee. They left the Report at her house and I started looking it up in the contract. They said that it really needed to be replaced for $185 and said it was not covered but it clearly states in her contract that relays are covered. When they turned in their report to the warranty company they left the relay off the report so the home warranty company report does not match the report at our house. I will be calling every news station on her behalf and reporting this to the contractors board ! Shame on this company for trying to rip off a 73 year old woman! read more

J N J Pools - Shows relay and says not covered but her contract states it is - Pool Cleaners Near Me - Henderson, Nevada

We used our home warranty and they sent JNJ Pools. Tommy figured out the issue right away and had what he needed to fix it. Much appreciated! We would use them again. read more

You know when they say if it's not one thing, then it's another? That's me, damn. Pool pump went out and I talked to a local pool shop with a picture and video and they said it's a simple battery capacitor swap out but the issue was the placement of my pool pump. The geniuses who built the pool made it so the pump is up against the side of the house so everything would have to be taken out. Talked to Jennifer I believe, who has good customer service, from JNJ Pools and she schedules me their next available which was not soon. But I get a text later on the day and they had a cancellation and would be able to send someone out the next day. Tommy arrives to help me with the pool pump and he knocked it out. Great customer service by Jennifer and Tommy. Now that my pool is fixed, on to this damn irrigation that we just discovered. SMH. read more

Our pool tech was on time with our scheduled appointment, very professional and friendly

My house warranty company has sent out J&J twice in the last few years to fix the pool's plumbing issues. The service was great. Today, we had what I thought was a plumbing issue and asked the Home Warranty company to send J&J. The company asked me to text them pictures of the problem. I was told it wasn't a pool problem, but a plumbing issue. Now that's integrity! The company could have sent out a technician just to collect our out of pocket fee, but instead let me know I needed a plumber. I will always request this company for any pool related issues if they arise in the future. Such honesty is not easy to find these days. read more

JNJ Pools was sent out from our home warranty to repair our spa heater. Matt was awesome & extremely knowledgeable! He diagnosed the issues we were having & had us up & running by the very next day! Would for sure use JNJ again! read more

This company was sent to me by my Home warranty insurance to fix my pool pump motor, it took 5 days before they were able to schedule my service, then it took less than 10 minutes for the guy to look at it, he turned the switch on, heard a pop and immediately diagnosed it as rain damage and told me that it is NOT COVERED by warranty, then suggested to have it replaced to the tune of $1950. read more

Well I n j is getting one star right off the bat for customer service. The lady that answered the phone was very rude although she did call me back quickly I left a detailed message with name and number to set up a date and time for repairs. I made sure to repeat the name number and location but clearly she did not listen to the entire message. We will follow up on the review once work is completed read more

5 Stars for Timeliness, Professional and Problem Resolution. J N J Pools was assigned by my warranty company (AHS). I reported a problem with the Pool Pump. It displayed a Drive Error message. They called me within 24 hrs. of my service request and scheduled the service call for the next day. The service technician, Matt was knowledgeable and friendly. He resolved the problem the same day. read more

Matt communicates in advance to let you know when he's is coming and tells you he's on his way. Then once he shows up, he explains all options, does a great job and does it to code. He is personable, professional, knowledgeable, and respectful. read more

My home warranty sent J N j pool to my house to fix my pool filters and his technician Steven did a great job and solve the problem. Thank you Steven for doing your job with responsibility and professionalism. read more

I went with my home warranty and they sent J N J pools Steven was the tech that fixed my leaking pool pump, he was on time and had my pool pump part replaced within 1 and a half hours while I was at work, He was on the phone with me before his arrival time and also made a video upon completion. read more

Our pool pump motor was about to die so we requested service from our home warranty company. They sent out Steve from J N J Pools. He was very professional and replaced the pool pump motor in a very short time! Great job Steve!! read more

For a while it was good but then we started having algae problems and they kept blaming on the filter needing to be cleaned. We cleaned it three times since they told us. When we told them we still had algae issues they referred back to our filter again. Turns out after testing with another company our water is dead. I am not sure why they didn't tell us. Now we have to put extra chlorine in twice a week to maintain until the weather is ok to drain and refill. Meanwhile....the office NEVER answers the phone and sometimes returns the call. We pay them and they wait to cash the check after a month or so causing billing issues with them and with our bank costing us extra. This company has cost me more money than needed. I'm done with them. Between their lack of customer service, office staff being rude and not responsive, the pool not being maintained and water tested and treated I'm just done. read more

I had a issue with my pool plumbing, when i set up the service call i asked the rep if this is covered before i paid the 100.00 service fee and he confirmed it was covered.As soon as JNJ Pools came out he imediately said that American Home Shield doesn't cover the repair. He said we don't solder pipe that's a plumbers job, he was such an argonant ass and not very smart because the pipes are a threaded steel connection, do your own homework but if they say there sending JnJ Pools tell them you want a different contractor. read more

Guy was nice, but said he would call on parts and let me know. Never called and never heard back when I called. Don't bother with them.

I just want to give a shout out to this company. People are super nice and professional. Matt was our tech and he was amazing. Took the time to look at all the equipment not just the main problem and answered all of my rookie questions. They will definitely be my go to pool experts! Thanks you read more

I used them back in December after my home warranty sent them out, unfortunately they had an employee that wasn't responsive and ignored calls, after a repair, I had concerns and it went unaddressed, calls not returned, etc.. home warranty company called and nothing.... My pool is older and I filed another warranty claim, the company sent j n j.... Secretary called me and it was someone different. She was responsive, cheerful and wanted to help. I told her J n J isn't allowed at my place and she explained the previous situation. I gave them a shot and I'm glad I did. Answered every-time I called, showed up on time and very respectful. I will absolutely use again read more

Here is the game plan. They want to collect as many home warranty service fees as possible without doing the work. During inspection, they will write down a few words they know will allow the home warranty to deny the claim. They can collect tons of service fees without taking the time to do the repairs and fight with the Home warranty company to get paid. It also took a week for them to come out so my pool sat in 110 degree weather without the filter on. I am ordering parts on line for a lot less money. They could have earned my business with covered and uncovered work, but no. read more

Had a great experience with j and j. Our tech was Sean, and he is awesome. He quickly fixed our most recent pool problem which was a malfunctioning spa heater. We have had several different problems with this old and poorly maintained pool at our new residence and have requested Sean every time. He is knowledgeable, professional, and honest. He has been the pool whisperer for us. Highly recommended. read more

The service tech was quick to diagnose and fix my leak. The pressure is now much better with the system and it stopped leaking!

My home warranty company sent J N J Pools out to diagnose my problem. Matt, the technician, was prompt, knowledgeable, and the repair was completed within two days. I was also impressed by the way the company communicated with me. I wish all businesses were this professional! read more

The pool service was excellent, person was very knowledgeable and gave me some suggestions, had to get a new pool pump. I would recommend this company if you have any pool issues, great job!! read more

The previous pool servicer I was using had people that just cleaned the pool, but didn't necessarily understand what they were doing around the pool equipment so when they cleaned my filter they somehow hosed down my motor, which burned it out. They then had the nerve to give me a $430 bill if I wanted them to repair it. I instead put in a home warranty request that got assigned to JNJ Pools and that was a lifesaver. The certified technician came out and got everything fixed on the same day. It turned out motor replacement was technically not covered, but they did it anyway with no extra charge. I was so happy with the level of service that I hired them to do my weekly pool maintenance now. read more

Have used JnJ pools for over 10 years and always have been professional and timely - installing a pool in our new house and will be calling them to maintain it. read more

On September 4th the impeller went out on my pool. Have a home warranty so I called them and paid $125 to have this company come out abs fix my impeller and the canister cause it has a pin whole leak. At first I thought this was going to be an easy process but this have turned into a damn nightmare! From the start my warranty American Home Shield states that they never got the diagnosis however I have a new impeller and canister. Unfortunately for me this is the crappy cartridge that I got. Now I'm trying to get a hold of j n j to figure out what the hell type of cartridge this is cause obviously I need a new cause there's not enough chemicals to get my pool clean with this filter. Can't get a hold of anyone in the office and have left several messages. Had a second company come out and just shake their head in disbelief that this is the kind of garbage jnj produces. Here we are at the end of October with a half working pool cause only part of the job was complete and AHS is supposedly sending JnJ out again yet it's been 3 days and I haven't gotten a phone call. Needless to say I'll be buying a new canister and cartridge cause I have no clue how well this one will work and I will NEVER do business with them or even recommend this company to ANYONE! read more

J N J Pools - Shitty " refurbished" pool filter - Pool Cleaners Near Me - Henderson, Nevada

JnJ Pools is my Favorite Company by far!!! I have had my pool for over 11 years and have had a couple of Pool Co. Service it. But the relationship we have with JNJ can't be matched with any of them Big Matt Our Pool guy is the best he will personally go out of his way to make sure if we need something taken care of. The company as a whole are very easy to work with. They are super nice and very concerned with anything you may need regarding pool service they are not just limited with cleaning. They do repair and have no problem referring you to someone if it is something they can't do. They are always available and I love that. Melissa J. read more

J and J is amazing! Great personnel that are always wearing protective gear and always do a great job. They take photos and ensure quality in their work. Always in contact with us if there are any issues. Truly the best around! They are absolutely amazing ! read more

Great service! Thank you for explaining my options and fixing our pump quickly. They scheduled us quickly and went above and beyond answering my questions about warranty coverage. read more

I had the same exact experience as Larry D's Review. I believe this to be a standard practice.

Knowledgeable and helpful staff. Easy to work with. Helped us understand our system as we just purchased our home. Great experience and we now have a pool service we can trust. read more

Shout out to Sean at J& J Pools for the professional, smart, fast and friendly service! It's not often you find an honest and reasonably priced pool repair that really knows their stuff! I highly recommend if you need your pool equipment fixed! read more

Sent by AHS to fix leak in pool heater. Arrived on time, wearing mask, fixed problem, explained it to me and left. What more can you ask for: Punctual and efficient. read more

JNJ Pools was dispatched by my home warranty company. The technician arrived and i was with him the whole time he inspected my pool filter. The pool filter has a small hairline crack that is leaking. Somehow, he was able to determine that the leak was a pre-existing condition (which meant that it pre-dated the beginning of my contract 9 weeks prior). He also communicated to the warranty company that the leak was caused by excessive pressure, yet he noted that the operating pressure was 26 psi. The label on the filter clearly states that the max operating pressure is 50 psi. So, even though the operating pressure was 50% of the max operating pressure, he blamed excessive pressure and his magical time travel capabilities to determine that the problem was in excess of 9 weeks old and that it was magically caused by excessive pressure. He did however offer to sell me new filter cartridges for over 700 (available online for about $300) and he submitted a bid for a new filter for $1475. Such dishonesty and lies should make anyone very very cautious of hiring them. Obviously, their only goal is to maximize their revenue and not serve a customer. Never again will they be allowed on my property. read more