We interviewed about 8 pool companies and chose Mission West pools. Their overall cost was in the mid-range; however, we chose them because of their PM - Desiree. When we first spoke, she was upfront, polite, professional, and easy to speak with. In addition, she promised to be THERE for us with any questions or concerns. And, this was spot on! We are very glad that we did choose her and Mission West. Here are the pros and cons: Cons - Seriously, the PERMITS with the city will take forever. If you tweak it after it gets approved, add another 2-3 months!! We started in Nov 2022, and due to waiting for permits, we were not done until June 2023. Lessons learned: Make sure you review it with the PM before submitting it. There was "loss" in translation on the diagram and we had to tweak it to make it work. - We went with the white plaster. Filled with water, it is light blue. Once you chose it, you are stuck with it for the next few years until you decide to redo the plaster. If we had to redo it, I would have gone with Blue plaster with quartz blue pebbles. Pay a bit extra. - Contractor availability. Most of the pool companies contract with specific companies. There were times that we had to wait for these companies to complete other jobs before ours could continue. As a result, the project was delayed a few days/weeks. - Hayward water pump is painful. Glad that it is far away from the main house. It is noisy and loud. For a new machine, we had issues with "high T Cell temperature and various warnings". Wish they used a different vendor. Also, wish they have two SEPARATE pumps - one for the main pool and one for the spa. - Wish we bought LARGER mosaic for the middle of the pools. However, once the plaster is down, no more mosaics...LOL... Pros - This was easy: Desiree. Our family loves her. She is very personable and is always there for us. When we call her, she usually picks up or call us back within 24 hours. The communication was EXCELLENT. She really cared and we really appreciate her hard work. Note: if she did not know the answer, she always got back to us quickly. In addition, she would bring her kids. And, our kids would spend time with them... she is very cool. - Pedro the concrete guy. Don't know how to say this, he is an amazing person. Did an incredible job with the landscape and artificial service. - Alfredo rocked it with the electrical work - Sergio kicked butt with the excavation Overall, despite the hiccups, Mission West came through. Pool is great. Would highly recommend Mission West Pools. read more

Personally, I enjoyed working with Barry during the construction of our pool, and the project itself went smoothly at the time. However, over the years, we have had them return multiple times for recurring cracks. Each time, the repair involved filling the cracks, which unfortunately did not appear to resolve the underlying issue, as the same cracks kept returning. Earlier this year, I contacted Doug and again regarding the same problems. I was told the cracks were likely due to seismic activity. Based on our observations, we are not convinced that is the cause. Additionally, there is currently a metal piece protruding from the side wall they built, along with other issues. We have documented these problems over time with photos and emails. After raising these issues again and requesting further assistance to address the underlying problem, we did not receive any additional follow-up communication. Because of this, we are now exploring other options to resolve the issue. Overall, while the initial build experience was positive, our experience with follow-up repairs and warranty support has been disappointing. I am sharing this so future customers can be sure to ask detailed questions about warranty coverage and long-term repair solutions before moving forward. read more

Mission West Pools & Spas - Pool & Hot Tub Service Near Me - Henderson, Nevada

Mission West Pools and Spas did an amazing job on our pool install. Bill Relaford is the best contractor we have ever worked with. He was truly a pleasure, and he made the install process absolutely seamless. I had about five other companies come out to quote us. His quote for the install was great and it fit within our budget, but it was his professionalism and warm authenticity that sold us. Every crew that came out was respectful of our property and exceedingly efficient. We actually hired his last crew to put in some additional pavers and rock to complete the yard. All the big companies on Yelp and other review spaces must pay a fee to show up at the top of the pool builder list because if quality, customer service, attention to detail, and professionalism were the only considerations when deciding which companies are highlighted on review sites and apps, then Bill Relaford and the whole Mission West crew, would most certainly earn the top spot. Give them a try if you are in the market for a pool. You will be doing yourself a huge service! read more

Mission West Pools & Spas - Pool & Hot Tub Service Near Me - Henderson, Nevada

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This is the 2nd pool they have built me. Absolutely love this company and having Bill as my contact made this process extremely easy & stress free. They even finished 10 days early. Would highly recommend them. Thank you for my amazing yard. read more

Mission West Pools & Spas - Covered sitting area, swim up bar with bar stools in the pool. - Pool & Hot Tub Service Near Me - Henderson, Nevada

Hired Bill and MWP and couldn't be more happier, the entire process from excavation day to filling water into the pool was less then 2 months! Bill is very knowledgeable, has very good relationship with subcontractors and was able to line everyone up quickly. All subcontractors genuinely care to do good job, especially Humberto's S & C Tiles company. Everyone there was so knowledgeable and hardworking, but I need to specifically call out Nicholas. The entire process was efficient and would recommend them! read more

Worst company Mission West Pool they were paid $91000 to build my pool I was told they put in top of the line equipment and within two years they equipment failed and they have the warranty not I they don't want to pay warranty company to come out and fix the equipment. I paid $9100 to Mission West Pool and pool pump not working and fire pit doesn't work and leaking water I would never recommend this company $91000 so many times equipment failed Beware of good reviews because companies buy them be sure to check the bad reviews they are not bought real people are pissed for a good reason I would not recommend this to my neighbors because I spent so much money $91000 only two years built and within two years equipment not working If they were a good company they would make sure the customer is happy read more

Mission West Pools & Spas - Leaking water - Pool & Hot Tub Service Near Me - Henderson, Nevada

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Responsive, efficient, reliable and did an amazing job. Always kept us in the loop at every step. Pool turned out spectacular. I've recommended them to many friends. read more

Mission West Pools & Spas - Pool! - Pool & Hot Tub Service Near Me - Henderson, Nevada

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I had MWP's install my pool and spa. I could not be happier with the install from beginning to end. Bill worked through the process the entire way. He immediately responds with any call you give him and will respond when needed. I highly recommend MWP's and Bill for the installation of your pool and spa. read more

Five stars. Definitely recommend! Our neighbors referred us to Bill at Mission West once we decided to build a pool. We also contacted several other companies, but it was Bill and Mission West from our very first meeting. Bill is so friendly that even my dog is his best friend. He is kind, professional, and has a wealth of knowledge to share. From initial consult, to design and drawings, to contracts, to materials choices, to the excellent customer service even when he was on vacation -- our pool build experience was fantastic! Our build was finished earlier this year, and I have been surprised and so thankful for Bill's continued service and responsiveness. His training on the pool equipment and tips and tricks for maintenance were much needed and appreciated. Our neighbors with pools have stopped by to say how wonderful the process looked from outside our wall, especially the timeline promised (and delivered). Timelines, build stages, and materials orders were always clear, agreed upon, and updated as any surprises popped up (shipping delays, caliche digging, etc.). The subcontractors Mission West used for every stage of the build were professional, on-time, kind, and always cleaned up the build site at the end of the day. And you guessed it, our dog loved them too! Bill and Mission West are above board in every way and our family had a wonderful experience. We are loving the spa and cannot wait for pool season soon! read more

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We want to share our wonderful experience we had with Mission Pools & Spas, and especially with Bill Relaford. We dealt with Bill exclusively from the day we discussed building a pool and spa until the project was completed. We obtained several bids from other companies, and Mission West was quite competitive, but the real reason for choosing Mission West was Bill. From day one, he was nothing but knowledgeable, professional, timely, and always pleasant to deal with. As our project progressed, Bill had scheduling of the crews down to a science - the process was seamless. When we asked for changes or adjustments, Bill was more than accommodating, his main goal was to make us happy. Our project was finished ahead of schedule and on budget, and we couldn't be happier with how it turned out. If you are looking to build a pool, do yourself a favor and contact Bill Relaford with Mission West Pools & Spas!! read more

Mission West Pools & Spas - Pool & Hot Tub Service Near Me - Henderson, Nevada

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We've been enjoying our pool and spa for about 9 months now and couldn't be happier. But it's not just the pool that Bill designed. He was able to have his "team" build a fantastic BBQ island along with a raised fire pit. (Great way to use some of the dirt). The price was more than reasonable. Other places wanted much more and didn't listen to what we wanted. We're using the spa in colder weather and look forward to another summer in our terrific pool. The BBQ is used 3-4 times a week and we love sitting by the fire pit and relaxing with an adult beverage or 3. We highly recommend you contact them and make sure you ask for Bill! read more

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Bill and his team were professional and on time with their timeline. This review is a year late (no excuse on my part) but important to share for anyone researching pool companies. They end result was beyond my expectations and since the finish product, our family has enjoyed our pool. I hope you read this and give them a call for a quote. read more

Mission West Pools & Spas - Enjoying our new pool/backyard. - Pool & Hot Tub Service Near Me - Henderson, Nevada

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I have had (2) pools built in my lifetime, and by far the crew at Mission West Pools were the best. From the initial visit, the design, to the timeline, and staying on budget. Unheard of in the pool industry. I would like to particularly call out Barry our salesperson. He was there every step of the way. If we ever had a question, he came over. And believe me, we had a lot of questions, and changed our minds on the design several times. He always provided the best customer service of anything we have ever bought. Mission West uses the best crews who always cleaned up after themselves, and were extremely polite. I highly recommend Mission West if you're ever considering building a pool. Doesn't get any better than these guys! read more

Generally, my goal in writing these reviews is twofold: to give credit where credit is due, and to provide insight to people who are making a tough decision with real financial consequences. In that light, it's probably worth noting that I'm writing this review of Mission West Pools a good 8 months after the pool and spa were completed (in March 2021). This isn't a spur of the moment review, where shortcomings of the "product" are obscured by the warm glow of a shiny new toy. I've had quite a bit of time to kick the figurative tires on this pool, and to continue consulting with Mission West for months after the job had been completed. Overall, I am exceptionally pleased with their work, which includes a contemporary in-ground pool and spa (with fire bowls on top for an extra dash of pizzazz). The favorable experience runs the gamut from great customer service, to refined design work, to excellent craftsmanship on the pool itself. Importantly, it also extends to the "post project" period, where we continued to receive prompt assistance with our frequent questions and - critically - where we were able to achieve a successful resolution of the single issue that hounded us after the pool was done. This latter issue involved a cosmetic problem with our glass tile, and it's a place where many companies might have dropped the ball because it required two attempts to get it right. Thankfully, Mission West kept at it until the issue had been resolved to our satisfaction. The pictures really don't do it justice - thanks to my decidedly amateur photography skills - but the pool and spa receive almost lavish praise from our guests. Probably the most common recurring compliment is that it's "resort-like" (which is high praise judging by the resorts we're accustomed to in Las Vegas). Naturally, if the beauty were only skin deep, I wouldn't be writing a glowing review, but everything works as well as it looks. The technology is great (there's nothing quite like turning on the spa from my Apple watch so that it's nice and toasty by the time we get back from dinner), and functionally we've had an easy, problem-free time with maintenance and performance. To top it all off, the customer service has been very, very good. Bill R. was the best-informed and most responsive person we spoke to when we initially reached out to at least 5 different pool companies, and he continued to be informative and tremendously responsive long after the pool was done (not to mention capable of providing design advice that helped us wind up with a fantastic pool). His prompt attention to our questions and concerns at the outset of this process is one of the main things that attracted us to Mission West, and it's one of the primary things that has kept us happy in the many months since. As always, I only have one pool, so your mileage may vary, but based on our experience I strongly recommend this company to anyone who is looking to install a pool and/or spa. My only regret is that I didn't do it a few years earlier! read more

Mission West Pools & Spas - Pool & Hot Tub Service Near Me - Henderson, Nevada

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Mission West just completed our pool a few weeks ago. They were within 2 days of the target date for completion. Truly amazing. The main reason all this happened was due to Bill Relaford who designed with us and was there for every step of construction. He is obsessive over details and can and will answer your concerns in a timely manner. He is the one to call if you want a beautiful pool with a minimum of headaches. Remember to ask for Bill and your pool adventure will be more enjoyable. Here are a few photos. read more

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Mission West built our pool a few years ago. They did a great job for a good price. They were up-front about the pricing and Bill was very responsive to any questions or changes we needed. I would definitely recommend Bill and Mission West. read more

This company is beyond great! If you are looking to build a pool PLEASE call Barry and make an appointment! We searched for over 2 years getting quotes from other local companies who couldn't even bother returning a phone call....Barry set up an appointment within days and was right on time. He asked questions about our taste and what we wanted in our backyard. Then he actually hand drew a design that was perfectly US! Barry was personally involved with every single step and was constantly stopping by to check on the progress. All of the contractors were exceptional! Every single step was done in a timely and professional manner. We could not be happier with our beautiful backyard escape!!!! Thank you Barry and Thank you Mission West Pools!!!! read more

Mission West Pools & Spas - Pool & Hot Tub Service Near Me - Henderson, Nevada

This company built the backyard in the property I currently own. The build is about 4 years old. Now the plaster along with the bricks and deck have cracked all the way through. To a point where the pool is now leaking. The lights all shorted out. Contacted the company to have them come inspect and see about fixing these issues. They grabbed my info and never reached out. Now there's ways to get them to respond and I will. But if you are looking into a pool build. DO NOT go with this company.​ read more

Our pool and spa project was finished in 3 months per contract. Final product is awesome. Delt with Bill Relaford directly during project. He is very personal and onsite many times during project. Highly recommended. No problems, only solutions! read more

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We are so happy that we found Mission West Pools& Spa to transform our backyard. We had an amazing experience with extraordinary customer service. They build our pool very fast with no delays. Bill was wonderful giving us suggestions and recommendations to build our dream pool. We are beyond excited to spend a lot of time in our pool having fun with friends and family. Mission West Pools, thank you for outstanding job !!! read more

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Mission West Pools built our gorgeous Puerto Backyardo for our extended Covid-19 Henderson staycation... and we couldn't be happier with the results! We've been enjoying our paradise for the past 2 months, just in time for the Vegas summer heat. Barry was our main contact from design, sales, and throughout the whole construction process... this was a plus when we ran into discrepancies Barry was able to take care of it right away since he was knowledgeable of my original design plans. Barry was also very accommodating when we decided to change an area from pavers to faux turf (see pics, turned out amazing:) Its rare for a project not to run into challenges, but when we did Barry was receptive and persistent in figuring out how to resolve it. Even in the midst of the coronavirus pandemic he was able to keep a reasonable timeframe, Feb-June. It wasn't his fault that some of his usual vendors had closed, but he was quick to locate alternatives. Overall we're very pleased to have received such great quality and value. Mission West Pools is highly recommended in my book... just look at our pics, they speak for themselves... thank you Mr. Barry!! read more

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I contacted Mission West Pools and Spas in the summer of 2020 to get a design and estimate to install a new pool in my home that I'd just built. Bill Relaford was my contractor, and he was funny, professional, honest, and very easy to talk to. Unfortunately or fortunately, I was not able to start the project . Fast forward to 2022, and I was able to install my pool. I reached back out to Bill, and we signed the contract in August for an October start. The thing that impressed me was that he had the original designs and was able to get everything started a few days earlier than expected. The subcontractors were very good, and I knew exactly who was coming and when they'd be at my home. The workmanship is very impressive, and it's even better than I imagined. I was also given a referral for Jacob Gomez to redo my turf that had to be lifted for the construction of the pool. Jacob is amazing, efficient, and very reasonable in his pricing. He and his crew did an exceptional job with the yard, and I'm beyond satisfied. I highly recommend both contractors, and I referred Jacob to two of my friends needing landscaping done. I'm excited about the summer so I can enjoy my beautiful pool and yard. read more

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Mission west pool were amazing, they helped us build our pool and it came out amazing. The pricing is also reasonable. Bill helped us with our pool and he is very knowledgeable and will help you understand how to maintain your pool. Bill will be available to help you with any questions you have along the way. our pool took about 2 months from start to finish, other companies told us at least 3 months. read more

Bill relaford was the representative for mission west pools. Everything started ok, no itemized written estimate though. After several delays and mistakes on bills part, the job dragged on. Results are finally good but due to the poor performance from bill, and the lack of repairs after the job, we cannot recommend this company. If you can get someone else to be your sole point of contact, maybe take a risk and try them. Update to summers response, thank you for your response. I'm sure bill gave his version, but please stop by and see the finishing work done. Incorrect color of paint even after we provided bill with the correct sku from Sherman Williams. Window screens were cleaned of concrete splashed during construction by me. We're still scraping shotcrete off our two patio covers. We were told by bill, destruction to our retaining wall and drip irrigation valves was on us. But after much unpleasant conversation and showing him the contact, bill relented and finally had contractor return to repair. All of your contractors were excellent, very hard working. Bill on the other hand never had time for questions, was always late for another meeting across town. Again, feel free to stop by and see the finished product. read more

My husband and my experience with Mission West was nothing short of extraordinary! We consulted with many pool companies, and upon meeting Bill I knew he was the guy for us. Our backyard was a blank slate, and his design was exactly what we wanted and then some! He was always available via text or phone call to answer questions. Every couple weeks he would stop by to check on progress. We broke ground in April, and it was finished at the end of June. His workers are courteous, fast, and do an incredible job. His knowledge is invaluable, and I'd recommend MWP to anyone who is looking to build a new backyard! read more

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Kudos to Bill Relaford and the Mission West Pool team. It's been since May 2019 completion of the pool and I don't think I could have been happier. From the initial meet & greet to design center (which took a whole 15 min!) to pool instruction time, flawless. Bill was onsite at every stage of the game and often 2x a week stopping in, checking status and answering any questions. Building a pool is a big decision no doubt about it. If your going to build from the ground up you cannot go wrong with Mission West Pools. Great job Bill! Patrick (Rip) Kirby Tuscany Village read more

Mission West Pools & Spas - Back yard pool w lounge pad and water bowls - Pool & Hot Tub Service Near Me - Henderson, Nevada

Bill and Team did a great job with a pool remodel in our backyard and made us our own paradise! Hot tub, sheer wall, wet deck, and lights! read more

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Hard pass. They try to aggressively pre-qualify you before setting an appointment date and when you do get an appointment day 4 weeks from your first call, they don't show up. read more

Having a pool is a must have in Vegas. It was easy and cheaper than other bids received. Bill was always there when we had questions and explained everything during the process. He is great to work with and we love our pool read more

Mission West Pools & Spas - Pool & Hot Tub Service Near Me - Henderson, Nevada

We just finished our pool project with Bill Ralaford and the team at Mission West Pools. This experience has been phenomenal. From the very start Bill had great design ideas, suggestions and followed up on every step throughout the process. All the crews were exceptional and prompt. We are so happy with the final product. Don't hesitate to call Bill for a quote if you are considering putting in a pool. Thanks Bill . read more

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What an amazing experience!!!! 1st off, let me start by saying we probably did way too much research prior to deciding to pull the trigger on installing a pool. We had several bids given to us during our research, and Mission West was hands down the best to deal with and the lowest price. Barry is the man!!!! Barry is very upfront about the process, is very honest about the cost of things as well as whether you need it or not and is very easy to deal with. He even sketches out the design you want right in front of you and will adjust it to your liking. With the dealings we had with Barry, the price, and the time frame given to complete the pool, it was a no brainer going with Mission West. During the whole process, Barry kept us in the loop of what was currently being done and what to expect next as well as time frames for each. It was a smooth and hassle free process from the beginning to the end. They even finished a week under schedule. If you are looking to build a pool, look no further than Barry with Mission West Pools and Spas. You will not be disappointed. read more

Our pool was designed and project managed by Bill Relaford with Mission West Pools. He'd did a fabulous job with the design taking in all our requests, and saving much of our already installed landscaping. We are thrilled with the end result!! Working with Mission West employees was easy. They worked hard and always cleaned up at the end of the day. (Keeping the neighbors happy) The pool was done right on time in 8 wks. Thank you Mission West! read more

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Mission West recently completed my pool construction in Henderson. The experience with Barry as well as the construction crews was extremely positive. I was always kept informed at the various stages of pool construction and the minor details therein. From the initial four hour session for the pool rendering (drawn free hand by Barry!) to final product is spectacular!! Can't say enough positives about Mission West. From initial dirt layout to final pool with water took approximately nine weeks! If you want a pool which reflects your individual esthetics, go with Barry and Mission West. Excellent product at a reasonable cost!!! read more

Mission West Pools and Spas knocked it out of the park! Bill Relaford designed and managed our entire project. On time and on budget, Bill kept us informed throughout the construction process. He is a true professional. We have had many pool installations over the years and Mission West is by far the best team we have had the pleasure of working with. read more

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This is our first time building a pool and I can't say enough how painless and achievable Mission West and Bill Relaford have made it! The guys are plastering today and should be done with the entire project next week. We started in February and had a few rain days along the way but Bill has been great the entire time with communication and making sure that we get exactly what we want. Cannot say enough how great this company is to work with! Thank you Bill and Mission West! I would recommend to anyone read more

Mission West Pools came out and provided a qoute for a swimming pool. Bill Relaford was very professional and thorough. He answered countless over a week long period. He also gave us some good ideas and things to consider. I cannot say enough good things about Bill or Mission West Pools. They set the bar very high. I recommend giving them an opportopportunity to provide a quote if you are considering getting a pool. read more

Mission West pools and the project manager Barry went above and beyond our expectations. We could not have asked for a more beautiful pool that fit our likings. Barry was excellent and professional throughout the entire process taking all of our Ideas and putting them into play. Every team that came to work at our home treated it with respect, cleaned up after themselves, were very friendly and easy to deal with. We could not be more happy and will recommend to anyone looking to build a custom pool to look no further than Mission West pools thank you Barry! read more

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This has been the best experience I could ever imagine. Over the lad 3 years I have been getting estimates and talking to different pool companies. I got a referral from Home Advisor and I called mission west pools. I called at least 4 other companies. At first I got no callback. I persevered. I set up an appointment. Barry came and was on time. He did the plan by hand and he gave me a quote that was better than any other company. He has lots of creative ideas but definitely but definitely allows you to do your thing. All of the people that work with him are experts and great to work with. The price quoted does not change. He is always responsive and you always know the process. It is really hard to describe how happy I am with the outcome. read more

It's really a shame that this company doesn't stand behind the work or their POS salesman that think that they have to lie to you in order to do business. The unfortunate thing for me as a consumer is that I'm finding this out several years later. Bill is the name of the salesman from this company that I with in putting in a $50k pool. Now to some of you that may not be a lot of money but raising a family of two boys plus my wife and I we sure could've used that money in other ways but we trusted them that this would be a good choice which it was until now when I found out they OUT RIGHT LIED to our face about the warranty that I asked specifically about. So, if you want piece of mind when spending your money avoid this company otherwise you will regret it like I am doing now. Imagine how aggravated would you be if you gave $50k to someone and you didn't get what you were promised because if use this company to install your pool that's what you'll get. Good Luck to you all enjoy your lives and having piece of mind of NOT being ripped off will allow you to sleep at night better I'm sure. read more

If I could give 10 stars I would for both Bill Relaford and Mission West. Bill designed our pool freehand and it came out exactly as planned. He kept us updated every few days as to what to expect and even let us know when to expect the inspections. I love our new pool and can't wait to show our friends that we have made here since we moved here six months ago. Thank you Bill and to all the hard workers at Mission West!! read more

Mission West Pools & Spas - Thank you Bill for the wonderful job on our pool. Bill kept us updated constantly and it was completed about 3 weeks early. Beautiful job! - Pool & Hot Tub Service Near Me - Henderson, Nevada

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