Quick response and service! Bernie came out to give my above-ground hot tub a deep cleaning. He was…read moreeasy to communicate with, easy to schedule, and transparent with pricing and service. I will definitely use his services again. Thank you!

Bernie was great to work with and the prices are reasonable. Best quote for draining pool and…read morewashing and refilling. Used them for weekly service. Would recommend.

A1 Hot Tubs is hands down the best in Las Vegas! From the first call to the final service,…read moreeverything was professional and smooth. The technician showed up on time, explained everything clearly, and had my hot tub running like new. I thought my spa was done for. They saved me money. You can tell they actually care about their customers--not just trying to sell you something. Pricing was fair, no surprises, and the quality of work was top-notch. If you need hot tub repair or are looking to buy a spa, this is the company to call. Highly recommend A1 Hot Tubs!

I was a little hesitant to call a new spa service company. I've had 2 previous bad experiences with…read moreother above ground hottub repair services. When I called I spoke to a very nice lady named Cathy, we set an appointment for the following day and I was giving the name of the technician that was going to do the job by the name Mike andersen. He was right on time along with his assistant keno, they came in and diagnosed my problem and it was a major part that had failed, the estimate was givin to me at about $2,000​. And I had already spent in the past 3 years close to $3,000 and money at this point was very tight. Mike took the time to sit down and discuss some options that might be available. He showed me by a picture a much newer spa that would only run me $4,600 including crane and total installation. We sat there made the deal and I was advised two days later of the time of delivery. Once again THEY WERE RIGHT ON TIME! Mike and keno were here about 10 minutes before the crane to move a portable gazebo and prep the area. The delivery went smoothly and after about 3.5 hour to hook it up, fill it up and watch Mike turn it on. Mike and keno were truly professionals and we truly enjoyed watching them work! Mike took the time to go through the controls and show us how they work. I would highly recommend A1 hot tubs and swim spas! I felt so comfortable dealing with them that I signed up for additional services and I'm glad I did. I would highly recommend them to anyone that is looking for a used or new spa or needs service on a above ground and semi-in​ ground hot tub!

Been using Kevin's services for a long while now. He is always on time and communicates promptly…read morevia text whenever he is coming over so we know when to expect him. Pricing is very competitive as well! Highly recommend!!!

Kevin has serviced my pool since I fired the last guy because of such shotty work. Kevin has done…read morean exceptional job on our pool. He keeps it crystal clear and beyond clean. He arrives always on time and does a complete job and we have a sparkling pool all the time. For a beautiful pool and a great service you can depend on Kevin at Shark Reef Pool service because hes the best in North Las Vegas period and very reasonable prices.

I started with sending out a request for a project on Yelp. My pool cleaner, bless his heart, had…read moretried to replace my Pentair "brain" with a Jandy, and despite his best efforts, it wasn't working. Designer was one of the companies which reached out, and instead of trying to diagnose everything over the phone, he just came out and fixed it. I like his style. Definitely worth keeping in my contact list. Highly recommend.

We are in the process of redesigning our back yard. The previous owners of our house neglected to…read moretell us that they painted all the tile in our pool (very uncool). I knew I didn't want to take the time to repaint all the tile every year so we decided to have the tile sandblasted. I called 5 companies. Barry arrived and I'm so glad I called him. He is profession, personable and has decades of pool experience. Rather than trying to get the job, he gave me an idea to see if the idea of blasting the paint off would work...and it did. He and his wife did the job. They are friendly, show up on time, communicate the process and have a tremendous work ethic. I am very grateful that we found them.

Always professional and extremely knowledgeable. I have had two outdated pool pumps replaced by…read morethem and would highly recommend them for all your pool services. They answer quickly and were quick to schedule and complete the services with no surprise costs or deviations from the estimate. This is our go to pool service company.

We have had the worst pool service that we have used for years that over the last year has been…read morebarley adding chems and is here for 5 min max each week! We had pump tripping electrical breakers and instead of using his repair guy I put a project on Yelp. Out of all the companies we called Jos'e (Owner) with J Pools was so professional and polite he came out promptly and thoroughly diagnosed the problems! Our pool maintenance Co. had our waters PH in bad shape causing calcium build up on tile and pool walls. Jos'e quoted such reasonable options for replacing pump, drain water; acid wash and blast off all the calcium buildup off Spanish tiles. So very important to regulate all chems! I would give 10 Stars to J Pools if it was an option! Jos'e will do all my pool need

I hired these guys to fix my pool that had turned green from a previous pool company. I paid…read moreJohhny and Trinity thousands of dollars to get my pool back but they never delivered on their promises! These people are devoid of character and ethics in business . They drained my pool and did an acid wash, charged me over $300 for "startup chemicals" and assured me the pool would be clean for my tenants but they knew all along that they were going out of business so they stopped sending the pictures with the weekly status reports and started ghosting me when I inquired about why I haven't been receiving the pictures and of course no reply! Against my better judgment and as a gesture of good faith, I prepaid my pool service from September until February so I didn't have to deal with very unreasonable tenants. To my surprise, Johhny and Trinity did not refund the remainder of my prepayment and lied to the new contractor Desi at Pool Medic who to my surprise tried to get me to pay for Dec & January pool service . They seemed like honorable people, but I can't warn you enough to stay away from these people if they ever get back into the pool business again. They ghosted me and then claimed they didn't sell their business to another vendor and to my surprise I got a bill for services that were already prepaid from Pool Medic. Johhny assured me he would send me receipts of the credits to my credit cards but as of today that never happened. Nevada law says 10% upfront only and every time they did work for me they wanted 100% upfront. What a disappointment and betrayal of trust! Karma will get these two!

First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

The photos submitted are all that's needed to rate this company's performance. It cost $350 to…read moreclean up the mess which they refuse to cover.

I was having a problem with my pool pump not working correctly. The company responded quickly to…read moremy request for service and the pool tech, Mike, was able to fix my issue for a reasonable cost.

A shout out to Caesar! He keeps my pool looking fresh and clean! I would 100% recommend this…read morecompany to take care of your pool!

To be fair, part of this 2-star review has to do with a restoration of a fountain that this company…read moredid, which turned out worse than before they started. And it cost us $1900, and our fountain now has big smears of white caulk, which I am currently looking at from my front window. I had been assured that the pump motor had been installed in such a way that it could be cleaned and serviced. Imagine my surprise when I got into the box and discovered that the inlet and outlet had been glued in place with pipe cement, preventing any access to the pump. I had to cut the two pipes out with a hacksaw just to clean the water passages. And please look at the supporting photos, which include a shot of the nightmare inside the fountain foundation. A mess of pinched and collapsed plastic fittings, held together with electrical tape, which surprisingly isn't really meant to be underwater. It took me all afternoon to undo the damage and prepare for a real fountain repair company to do things right. Maybe don't have them work on your fountain. Anyway, pool cleaning. So, multiple times, we had to ask somebody to return and do a better job, after discovering a lot of dirt still left on the bottom and stairs. On one of these occasions, whoever came back to improve things decided that the stairs looked fine with all the dirt still left on them. And on other days, it would be fine. The weekly chemical report often had wildly inaccurate readings. More than once I had to ask things like, "Did you really put 17 gallons of chlorine in?" "Oh, there's a glitch in the software program..." (I'm paraphrasing, but you get the idea). So, who knows what other inaccuracies were in the chemical report? It's not to be trusted if it's having a "software glitch." Enjoy these pictures of the fountain caulk and the dirt on the pool steps - and this was after somebody came out and made a second try. This is a pretty new company, and maybe they just need some flight time to get the bugs worked out. Also, maybe they shouldn't claim to be able to work on fountains. If you want a solid, consistent pool service, these guys are not there yet.

Gary Morris has been my saving grace! He is prompt, informative and extremely professional. Gary…read moreanswers the phone anytime, late at night, to answer a question or concern. This company is highly recommended due to high quality customer service and reliability. He takes the time to not only pristinely maintain the pool and spa, then takes the time to teach me everything about the system. Had it not been for his expertise I wouldn't know that the $2000 salt generator I paid for had not been installed, still to this day! Oh, and the cost is far below previous quotes from other companies. Huge plus. The so called "company" that built the pool was going to charge me a ridiculous price for maintenance but they literally filled it and never came back or called to orientate me on the pool, spa and enormous "Smart" system. As far as the 2 previous reviews, same guy, 2 years ago, cannot relate to my experience thus far with this company. Thank you Gary!

Wow, this guy is unbelievable! Now, he says, he wishes that I HAD CALLED HIM back to find out the…read morenames of these alleged guys he had lined up for me. This guy just keeps making things worst. This guy cancels out on me the night before (after a 5 day wait for him), doesn't have the courtesy to even call me, nor leave his name or number, nor the name or number of the people to contact instead of him , but, instead, I was supposed to track him down to ask him to try and get some service for me. As if this is somehow my fault for his incompetence & unprofessionalism..