We left SPLASH thinking we would save $$...BIG MISTAKE...So we went back to SPLASH and SLADE come…read moreto do our weekly cleaning and it's AMAZING for anyone that thinks SPLASH is to much $$ or wants to save $$ elsewhere..DONT it's not worth it SLADE took his time and it looks better than ever. So a huge THANK YOU SLADE & SPLASH for doing a AMAZING job and literally taking the time to make my pool look so BEAUTIFUL

We gave Splash Pools another chance after having issues in the past because their manager, Stephen,…read morepersonally stepped in, resolved the problem, gave me his number, and asked me to put my faith in him. Unfortunately, the service since then has been extremely disappointing. We've had multiple technicians come out, some spending much of the visit loudly talking on the phone, and they're routinely in and out in less than 15 minutes. The photos speak for themselves. Their apparent solution has repeatedly been to simply add more chlorine. We tested the water ourselves, and the chlorine level was so high that the pool was not safe or usable for swimming. Meanwhile, the pool has deteriorated to the point that Splash Pools is now quoting us to drain and acid wash it, rather than addressing how it was allowed to get into this condition while under their care. One technician blamed our trees, despite the fact that our home and mature landscaping have been here since the late '90s and our pool has never looked remotely this bad. I reached out directly to Stephen again using the number he specifically gave me for future issues and received no response. I've also contacted the company, and instead of resolving the underlying service problem, the primary response I've received is a quote for additional work. It's incredibly frustrating to pay for ongoing pool maintenance, end up with a pool that looks like this and cannot safely be used, and then be asked to pay even more to correct the condition that developed while they were responsible for maintaining it.

I was experiencing problems with my pool pump which would randomly turn itself on and then off…read morewithin 30 minutes. I called the Pool Boys because of their excellent ratings on Yelp. I spoke with Katie, the receptionist, and also with Forrest the owner. He said he would come out possibly that same afternoon or the next day...which was the 4th of July by the way....to diagnose the problem. He was prepared to install a new pump if need be. I was scheduled for July 4th between 8:00-10:00 am. About 9:45 I received a call from Katie saying Forrest was on his way but running a little late. He arrived bout 5 minutes later. Great communication! He examined the pump and found that a switch on the panel box had been moved from manual to automatic and when he repositioned it back to manual, the pump began to run! He said I think that's the problem! He could have never told me that and installed a brand new pump and I would never had been the wiser! What an honest company!!! I would recommend them to anyone looking for a reputable company. They also have a pool maintenance service which I would definitely use if I didn't already have a reliable pool maintenance service! HIGHLY impressed!!!

So I hardly ever do reviews. That being said, this company is great in so many ways I can't even…read moredescribe. I've been with them for 20+ years. They have always been great - professional, knowledgeable, friendly, super nice, and the list goes on. They are super efficient with customer service. A+. And I'm a harsh critic. Family owned business. I highly recommend them. They also diagnose pool issues and come up with great solutions. Wow!!!!!!

I called Jason on a Friday about a potential pool heater issue to see if he could come assess my…read moreequipment, Jason offered a Monday time slot- much appreciated since it's mid May/pool kick off season. Jason texted to confirm Monday morning that he was on his way and showed up on time. Jason assessed the equipment and we reviewed the current situation, pros/cons of repairs vs future inevitability of replacement. I appreciated the timeliness, the realistic feedback and not just suggesting a new model, etc. I will definitely call Jason for future pool equipment issues. Highly recommend!

I started Beat the Heat Pool Service with an extremely green pool. After several weeks, the pool…read moreis much better. They are on a pace and direction to give me a crystal clear pool in a couple of weeks.

Our pool and spa turned out beautiful. I would highly recommend them. Vidal continues to stand…read morebehind his work.

Based on my personal experience, I cannot recommend this company. At the beginning, everything…read moreseemed professional, but after most of the payment had been made, my experience changed significantly. In my opinion, there was a lack of organization with scheduling, and the project took much longer than I had been led to expect. I also felt that the contract and what was included in the project were not explained as clearly as they should have been. As the project progressed, I was told that certain items I believed were included were not, which created confusion and frustration. I believe a company should be transparent and clearly explain the scope of work, timeline, and any limitations before asking customers to make substantial payments. Unfortunately, that was not my experience. Overall, I was disappointed with the communication, organization, and transparency throughout the process. Based on my experience, I would not choose this company again or recommend it to others.

Great service. Pool cleaner is professional and friendly. So far the Pool is always clean to a high…read morestandard. Affordable compared to the other companies.

I've been using Danny for years. This is kind of unheard of since there are so many flaky companies…read morein the pool maintenance industry. We went through 5 in 7 years before getting Royalty. He knows his stuff, responds immediately to emergencies, provides good advice to prolong your equipment & has referred some great contractors for needed repairs that he cannot handle. Your pool is in good hands with Danny & his pricing is reasonable.

I highly recommend the PoolStar team! They've been maintaining my pool ever since I moved into the…read morehouse. They are always responsive and take the time to explain everything clearly whenever questions come up. All scheduled weekly maintenance and bi-annual inspections are consistently completed on time. The team is proactive with communication, letting you know in advance when work will be completed. Plus, after every service, they send a detailed report complete with a photo and services completed.

great job, we recommend the poolstar. because Just few weeks my pool looks good again…read more Thanks for service

This car cut across cars already in the right hand turn lane and nearly caused a pile up with the…read morecar behind them when they slammed on their brakes and the cars in the right lane who were legally making the turn, who also had to slam on their brakes to avoid hitting them. I wouldn't allow such careless, reckless people anywhere near my pool or property

Scheduled my day around the pool consultation that I confirmed the day prior to service, only for…read morenobody to show up. When I texted the number to ask what the update was, I was told that the appointment was "removed from their system" then was offered to reschedule the original appointment for 4 days later. Horrible introduction to this company. Will not recommend to anyone.

We interviewed about 8 pool companies and chose Mission West pools. Their overall cost was in the…read moremid-range; however, we chose them because of their PM - Desiree. When we first spoke, she was upfront, polite, professional, and easy to speak with. In addition, she promised to be THERE for us with any questions or concerns. And, this was spot on! We are very glad that we did choose her and Mission West. Here are the pros and cons: Cons - Seriously, the PERMITS with the city will take forever. If you tweak it after it gets approved, add another 2-3 months!! We started in Nov 2022, and due to waiting for permits, we were not done until June 2023. Lessons learned: Make sure you review it with the PM before submitting it. There was "loss" in translation on the diagram and we had to tweak it to make it work. - We went with the white plaster. Filled with water, it is light blue. Once you chose it, you are stuck with it for the next few years until you decide to redo the plaster. If we had to redo it, I would have gone with Blue plaster with quartz blue pebbles. Pay a bit extra. - Contractor availability. Most of the pool companies contract with specific companies. There were times that we had to wait for these companies to complete other jobs before ours could continue. As a result, the project was delayed a few days/weeks. - Hayward water pump is painful. Glad that it is far away from the main house. It is noisy and loud. For a new machine, we had issues with "high T Cell temperature and various warnings". Wish they used a different vendor. Also, wish they have two SEPARATE pumps - one for the main pool and one for the spa. - Wish we bought LARGER mosaic for the middle of the pools. However, once the plaster is down, no more mosaics...LOL... Pros - This was easy: Desiree. Our family loves her. She is very personable and is always there for us. When we call her, she usually picks up or call us back within 24 hours. The communication was EXCELLENT. She really cared and we really appreciate her hard work. Note: if she did not know the answer, she always got back to us quickly. In addition, she would bring her kids. And, our kids would spend time with them... she is very cool. - Pedro the concrete guy. Don't know how to say this, he is an amazing person. Did an incredible job with the landscape and artificial service. - Alfredo rocked it with the electrical work - Sergio kicked butt with the excavation Overall, despite the hiccups, Mission West came through. Pool is great. Would highly recommend Mission West Pools.

Personally, I enjoyed working with Barry during the construction of our pool, and the project…read moreitself went smoothly at the time. However, over the years, we have had them return multiple times for recurring cracks. Each time, the repair involved filling the cracks, which unfortunately did not appear to resolve the underlying issue, as the same cracks kept returning. Earlier this year, I contacted Doug and again regarding the same problems. I was told the cracks were likely due to seismic activity. Based on our observations, we are not convinced that is the cause. Additionally, there is currently a metal piece protruding from the side wall they built, along with other issues. We have documented these problems over time with photos and emails. After raising these issues again and requesting further assistance to address the underlying problem, we did not receive any additional follow-up communication. Because of this, we are now exploring other options to resolve the issue. Overall, while the initial build experience was positive, our experience with follow-up repairs and warranty support has been disappointing. I am sharing this so future customers can be sure to ask detailed questions about warranty coverage and long-term repair solutions before moving forward.