The entire Splash team is incredible. They are a long-term, family-owned and operated business and that really shows in their responsiveness and in every aspect of their customer service. We recently purchased a home with a pool in LV and do not live there full-time so we needed a service we could trust to take care of our pool and spa so that it would be sparkling and ready to enjoy when we are there. Splash takes care of everything and their services are reasonably priced. We cannot gush enough about our experience with them. If you are shopping for pool/spa services, look no further. read more

Beware! We used them and our black bottom pool has been ruined. We had a third party come out and attest it was a chemical imbalance that caused the discoloration. We called them for months because the chlorinator was out. No return calls. Have called the CEO 4 times, no return calls. Photos to come. read more

We contacted them on Friday morning and were told Alex would get back to us before the end of the day for a quote for weekly maintenance. It's now Sunday and we haven't heard from them. I was surprised to see a request for a review from Yelp... read more

Great company. Showed up on time and completed work. Friendly service. Have used several times now

I'd love to give these guys a good review but I can't, I'm so disappointed ! We have algae again! So disgusted! read more

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I was with Splash for over 10 yrs. I could not get a call back from Brad operations manger. Thank you for forcing my hand and watching a few YouTube videos to service my own pool. Saving tons of money now. Way to go Splash Pools! read more

Splash Pool Service has maintained and kept our pool looking great. Our technician Sebastian, is friendly and always helpful in answering and addressing any of our concerns. We receive a service summary once the service has been completed that entails and summarizes our service and includes photos, chemical treatment, key measurements and recommendations . Our pool is always left clean and safe for our family to swim in and enjoy! read more

Splash - Pool Cleaners Near Me - Henderson, Nevada

DO NOT use this company they will try to over charge you telling you one price then after your with them change that price. now trying to send to collections. company has terrible staff, they do not respond to any concerns they barely even clean the pool they make excuses and blame everything but themselves. they will push so hard to get you on. autopay and then never check up on your account again. office staff if helpless and lies. stay away I will be making sure that everyone that I know doesn't use this company due to how many issues they caused with our pools and then pushing to go to collections after we cancelled their services and they claim we didn't. More reliable companies at a better cost in vegas. We were paying $150-$185 with chemicals but they tried to bill for filter cleanings separate and changed what they promised me after months of me being signed with them. read more

Took several days to respond to question I had. After about a week the rep finally reached out to me and my response was no worries I've found someone else and things have been taken care of.. read more

I had Stephen, one of your managers in Las Vegas, help me program my my pentair intelliflow pump. He did it over the phone and did a heck of a good job. I have it running now the way I want it to run. I appreciate that he took the time to help me with this. Richard Harris read more

Lack communication and sense of urgency! We've been with Splash for many years and things really changed when it sold a few years back.

Great service and quality at first and has declined rapidly to the point I had to hire another pool cleaning company. My pool had algae and splash pools was not responsive as I expected and the algae was still there 3 weeks later...even after splash pools weekly "service". I hired a new pool cleaning company and not only did they point out that the salt cell had never been cleaned by splash pools, but that our pool lacked properly chlorine amongst other chemicals. Also, we had to have 6 bags of salt added to our pool because splash pools was so negligent in their service. Splash pools claimed they cleaned the filters, but I have a hard time believing this as the filters were absolutely filthy. Also, my pool wasn't brushed by their pool tech and he spent MAYBE 5 min servicing my pool. I pay way too much money a month for shoddy service and it wasn't until I called to cancel their service that I was able to speak with a supervisor/manager. This person offered me 2 months of pool service for free and a new and more experienced pool tech. I declined and am so happy with the new pool service. Splash pools will not be in business much longer with this terrible and lackadaisical service. read more

I've been using Splash for a few months, they're fantastic. The pool has been sparkling clean since they took over the service. They text me when they're going to be here, and everyone has been really friendly. I'm paying about $150/month, which is what everyone else charges pretty much too. Extremely happy with Splash. read more

This business acquired my pool company. The original pool company was great and cared about us as customers. My first red flag was that in their pool report they stated the pool was not salt. Then I get a random text asking if we wanted it filters cleaned. Once I got them to give me an answer in the salt then I agreed. The tech left and 6 days later went to use my spa. The breaker had been off for the entire week. My pool smells disgusting, we have algae forming and lots of alerts regarding salt. I have reached out to Keri who originally text me as well as the owner and no response. Such a shame to go from fantastic service to horrible service and communication. read more

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We've had multiple pool services and Splash is by far the best. Our technician, Alvaro, is great! He takes his time and makes sure the pool is perfect. They also give a detailed service report after each visit. Highly recommend! read more

Do NOT recommend this company. They made a serious mistake with pool equipment. Cost us much time and money. read more

Without notice Splash decided not to continue maintaining my pool. The service tech would come at 6:15 in the morning without notifying me and enter the backyard through a locked gate due to dogs. The tech claims someone in the house exposed themselves to him and let the dogs out to harm him. They had no problem charging me the 250.00 monthly fee for service on my debit card. I would recommend any other pool service than this overpriced company. read more

We have been working with Splash Pools since before COVID for weekly pool cleaning and annual pool repairs. While the work started fine, the service really started going downhill after the business was sold about 6-9 months ago. They have switched pool cleaning techs on us many times, with some being ok and others being bad. In the past 6 months, no one ever picked up the phone anymore at the main office. After I left several emails and phone messages to have the manager call me in the past month, he never did (only eventually emailed). They said their phones were broken for many weeks, but that doesn't excuse the ignored email request for a call back. Worse than that, our service tech didn't seem knowledgeable about pools (was always having to ask the main office or Google things), nor did he keep track of our filter cleaning schedule, and generally seemed unmotivated, even with the potential of a tip for good work. I told him how important the pool is as I'm an avid scuba diver and am teaching our young children how to swim. He rarely got the suction cleaner out, and I never once saw him even attempt to clean the tiles. In the past month before ending our service, the pool was green with algae twice, each time for a week but never fully recovered, and foggy with white chemicals for an additional other week trying to fix it. If nothing else steers you away of this now struggling company, within a week or switching service providers the pools was already the best it looked all summer. Two weeks later and it's so much better that I seriously regret not switching AWAY from Splash Pools SOONER. The ONLY saving grace of the whole company was Brian, who was with the company for a long time before the recent ownership change. Brian is polite, efficient, effective and was the only reason I stayed as long as I did. He helped us on many occasions, especially in the past two months, to help correct all the mistakes our weekly tech made. If Brian becomes the manager Splash Pools might become better again, but until then, swim elsewhere. read more

Splash - Another bad week from Splash Pools. - Pool Cleaners Near Me - Henderson, Nevada

This company bought out our our old company. Within the first weeks, we were already unhappy. Did not clean the pool 4 out of the last 7 weeks. When we requested a refund for those week, (as we have since moved companies), they said their manager is gone for the next few weeks but could try then.... They also don't come on consistent days and have different technicians every week. If you're a household with a family/dogs, good luck read more

I've had service with this company for over a year now, in general, the technician who does our service has been absolutely great. The issue is with their office staff and manager. Last week I received an email from Splash requesting $125 to have someone come to assess and repair my pump. My pump is currently working. I called Friday and the person who was handling my call gave me nothing but incorrect information and at one point asked me who told me my pump wasn't working (answer: the email from your company). She told me someone would call me right back, and I never received a call. Today I called back, received the exact same runaround and nothing is resolved. The customer service from their office is absolutely horrible and they are more interested in talking over you and getting you off the phone than addressing concerns. read more

literally the worst pool service in Nevada. we switched 4 months back and have had issues every single month. our tech, John- should retire from the pool cleaning service all together as he literally doesnt understand the concept of what a clean pool is??? he missed multiple scheduled days and came on the weekend when our family was trying to enjoy our pool and backyard. when I called management, it took multiple days to get back to me. Upon speaking to John's manager, he actually and shockingly reprimanded me over the phone for having my children outside in my own pool on a Saturday and it'a actually our fault that John couldn't clean the pool adequately??? if he came on his scheduled day he would have been!!! worst pool company ever! so unprofessional. would give negative stars if I could!!! read more

Finally leaving a bad review because I just can't tolerate their incompetent service anymore. Splash has been servicing my pool for the past 7 years. For most of this time, the service was great and the price was reasonable. However, over the past 2 years, the price for service has increased and the quality of service has gone down the toilet. First off, they started using old steel brushes on my PebbleTec pool, which kept shedding metal bristles in the water. As you can imagine, sharp metal bristles in the bottom of a pool are a safety hazard and are not pleasant to step on. I've had to correct this practice multiple times. Last summer 2023, my pool started getting green and black algae growth. Splash services my pool weekly, but never dealt with it until after 2 months of escalating complaints. What was their tech doing when he came to my house? Clearly not his job! He even sent photos of the algae and said the pool was fine! If you have a pool, you know black algae is very hard to scrub and get rid of, but it grew mostly unchecked thanks to Splash's incompetence. Now, my filter tank is leaking after they cleaned the filters more than a month ago. I've left notes to fix it on the equipment and it's still leaking. Again, someone is not paying attention and doing their job. I'm done. Actively looking for another pool service provider. read more

If I could give a negative 5 rating I would. The Las Vegas office is the worst business I have used in my lifetime. They don't care about customer satisfaction, are in-competent, dysfunctional and twist a story to their liking. 5 visits and they can't repair a fountain pump. Then they don't show up the next 2 times, after I identify the problem, stating that there is something wrong with the electrical wiring of the house that they have serviced for 20 years (19 with the prior owner). The technical staff, Doug and team are unknowledgeable and incompetent. The general manager Steven is dishonest and can't be trusted. He promised to both refund my money and fix the issue but now has ghosted me. You would be better off hiring a team of monkeys to fix your problem than use this company. read more

So disappointed. Splash bought out our old pool company. It seemed promising when the new owner called us to let us know and talked to us about how he runs the company. However it was all empty promises. They lie about checking the pool chemicals but send us an email saying they checked it (please see the picture where the tech did not even go in our backyard but sent an email with chemical levels). When we called to speak to a supervisor, Madison answered the phone and told us there isn't a supervisor and she could "help us." We told her about our pool having algae 24 hours after it was cleaned and she was beyond rude telling us it's because "obviously you don't know anything about how pool's and their PH balance work. It's noted that you need to change the water. I'll send you a quote." She never sent us a quote. We wended up having another pool company come out because we were tired of a green pool and lack of responses from splash- 24 hours later our pool was sparkling blue without changing the water. Save yourself the headache as this business has gone wayyyyyy down hill. read more

Splash - He never went into my backyard to clean the pool yet he sends me an email saying my pool chemical levels are ok. The emails are falsified. - Pool Cleaners Near Me - Henderson, Nevada

I've had ups and downs with this company. But if you use them, make sure you get Josiah to handle your pool. Never had someone put so much care into my pool before! read more

No show for weekly maintenance, no call back after leaving repeated phone messages. High rates, poor dependability for weekly service, and no way to communicate with them. AVOID this POOL SERVICE!!!! read more

Would NOT recommend this company for anything at all. Needed a sand filter changed. It was under a home warranty. John called the night before and asked if we can drain the filter. He also asked if I had a place to put the old sand. I said we can find a place. Today he calls and asked if I found a place to put the sand. I said, yes. He said he would dump the sand where the filter was and I can pay to have it moved. Just not a great service. I called and told him to come out and replace it and I would take care of the sand. He said that he didn't want the business and I could call someone else. Again, use someone else that cares about the consumer. read more

So I've had Splash a few years now. They have been reliable and my pool is always sparkling. When there's an issue they come out quickly. I have zero complaints about the service. I know the price of chemicals has gone up, however I feel like they have raised my price a zillion times over the last few years as well as the yearly extra fee has increased. I don't have a big pool and I took a survey on my Facebook page and not a single person that responded pays what they now wanted to raise my monthly to. (About 30 people responded.). I got 4 bids from other pool people. Not one came anywhere close to the rate Splash was hiking me to. I'm jumping ship. Great service but greedy with the price hikes. You have to know when to say when. "WHEN!!!!" read more

I have called all last week to get info and set up services with this company. I finally get hold of someone 05/15 and she tells me she was out and no one was working her emails while she was out. She booked me an appointment for today; I even got the confirmation email for my appointment today. She informed me a tech would tech or call when hes on his way. No one called or showed up and when I called no one answered the phone at the office and as you can see from their website they close at 3. If this is how they start off only can see how proficient they run that company. Back to the drawing board at fining a pool service company in Vegas. read more

Splash - confirmation of appoint - Pool Cleaners Near Me - Henderson, Nevada

I have been a customer for years and always had a great experience but they sent out a new tech and he's been leaving a mess on the side of my pool. Like anyone else would I reached out to speak with a manager and never received a call back. Spoke to the representative and thought all would be better after we spoke but it's been worse. This time they left my pool dirty, with leaves piled on the side when we have a trash can in the back. My wife called to address the situation lady hung up on her. After no attempts to rectify the issue with no apology, I guess we need a new poll company! Sad to see a great company down fast. read more

Splash - This is the mess they left me to clean up. - Pool Cleaners Near Me - Henderson, Nevada

Was never a great company but they used to at least be ok... They have gone so far downhill over the last year or two. Started with the tech servicing my neighbor's pool instead of mine, for months! I signed up for automatic billing, and now, after months of getting invoices and asking why, it turns out they changed systems 5 months ago, said nothing, didn't respond to my emails, and I now owe them a substantial amount of money. I was told by one of their techs that they had bought several other pool companies making me wonder if there are any companies around that I can use instead of them. If you have suggestions, please let me know as I plan to find a company that responds to clients rather than ignoring them and then telling them they suddenly owe over $1000. I do not recommend doing business with them. read more

DO NOT HIRE THIS COMPANY! They charge for repairs that were poorly done and even caused more damage in the process. They raise their rates without notice and consistently "no show" when they say they will come out to fix the issues they created. VERY POORLY RUN COMPANY AND AVOID AT ALL COST! SERIOUSLY! You don't know us? Attached are photos of our bill proving that it was indeed SPLASH POOLS that we have problems with. You just proved my point about being such a horrible company! read more

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We have been using them for many years now. I can honestly say I have never been disappointed with their service. If there is ever a problem they fix it immediately. Their staff is incredibly well trained and very professional. I've dealt with several people in their company over the years but I am especially impressed by Jenna in the office and Steve, our pool technician. I highly recommend them to everyone. read more

Review for pool cleaning: We were so impressed by Hector's service fixing our pool that we hired Splash Pool Service for cleaning. It actually saves us money because filter cleanings are factored into the monthly cost. We're on week 3 and I have to say I am so impressed! On their first visit, they did an inspection and emailed us to let us know the chemical levels and all sorts of info on our pool. The person who cleans our pool works so much harder than anyone who has ever cleaned our pool! They check the chemicals each visit, check the water level, and leave a service card so we know they were here. Our pool cleaner actually scrubs our pool - something our past company did not do! We are so happy with the service and I'm glad we made the switch! read more

Nice people who go the extra mile. They were very responsive and did a great job doing a deep clean on my pool.

After having Splash pools for 8+ years. Everything went down hill . I spent over 3000 on repairs due to the negligence of the staff. I was told the company was in new ownership as of last fall. Everyone working for this company seems to push blame some else in the company, but nothing ever got better. Don't waste your time and especially your money like I did. read more

So far service seems to be going well. I have been using them since December of 2021. Our pool service tech is very polite and informative. He comes every Monday. I wish they would offer service on Thursday or Friday in my area. So that my pool is in top shape for the weekend. Currently, there is no service technician available on those days for my area. read more

I've used this company several time when needing care/repair. Let me tell you, best company I've ever encountered with customer service here in Henderson! Responsive! Great/reasonable rates and every encounter has gone off with our a hitch! From repair, Changing a pool pump to install of new LED light in spa! This company is in my phone because they ARE MY GO TO!! read more

This used to be a family owned company but it sold to an investment group late in 2022. Since then the quality has gone down and prices have gone up. Investment companies do not care about your pool, they only care about your money. Over this year, Splash has only hired workers with lower skill levels. They are not educated on pool chemistry or how to properly maintain a pool. I have a salt water pool and my weekly technician is NOT "allowed" to add salt to my pool. Only "a manager" can do it apparently. Well, a manager has not visited my house to properly service my pool in three months. If you love overlaying, receiving terrible service, and not receiving callbacks when you need customer service, than Splash Pools is the company you should hire. If you want your pool properly serviced and cared for look elsewhere in Las Vegas. read more

Splash Pools has been taking of my pool since 2012! They have always been reliable and professional. I am delighted with the service andf recommend this company with enthusiasm. Sonny, Kevin and Kiesha are the greatest! Thank you thank you! read more