Terminated service. They could not get billing system to work correctly. And, they once again raised prices, and wanted to charge for services that were included in price increase a year ago. read more

Brian provided great service. He was on time and very polite. He offered good suggestions and his work was quick and clean. 2nd time we have used this company. read more

Madison in customer care is not customer oriented. Rather than providing service she wants to tell you how things work. Apparently even though I pay for full service ($165) per month they don't have to provide full service every week.. They seem to provide service based on time spent.. So if you want you pool brushed and cleaned every week find someone different.. read more

After flamingo pools sold to Splash the customer service has gone way down. There's one guy not two and he stays the minimum amount of time he possibly can does not check filters only half cleans the pool. We've been trying to reach splash about it and only get voicemails. You cannot reach a person but they are increasing their rates. read more

We would not recommend Splash Pool Service. Our reasoning is based on the level of difficulty we experienced in the areas of communication, reliability, and trust. We would receive text messages for upcoming appointments only to find that no one had showed up for the cleaning appointment. It was difficult to then reach someone to discuss the missed appointment. Phone messages and our texts started to go unanswered completely. We were once told that the lack of communication was due to their poor phone system. Like most people, we know little about maintaining a pool, so we were at the mercy of the company when it came to repairs. Ultimately, we knew something was up when we received a quoted for a "needed" repair on a piece of equipment that has never been a part of our system (over $1000). We contacted our pool builder to confirm that there was no justification for the quoted repair. Splash provided no explanation when we asked them about this. We provide service to the public and would never unfairly review any service business unless it was warranted. read more

I used this company for about 9 months. The final straw was when I got back from vacation and the next morning I noticed my pool pump making an odd sound. When I checked on it I noticed that the pool cleaner person didn't tighten down the pool filter lid and the filter motor was running dry. That was at the beginning of April. So i gave them a 30 day notice. Paid for the month of April and when I spoke to Scott about why I'm cancelling all I got was an O-well sorry. To end the month of April they didn't even show up to the finial week that I paid for in advance. Also I looked back on my backyard cameras within a 2 month time span they & never once vacuumed out the pool. read more

Worst pool service I've ever had. Started this January with the 72.00 a month service for a salt water pool. No problem until the water got warm. Had an algea bloom and I had to scrub the pool. I called, they said someone would be out the next day. Next day, no call, no show. I called at 4:30p and they apologize and send someone out the very next morning. They shock the pool and add algeaside, along with telling me they added salt. I look that afternoon and the salt cell is reading low salt. Cancelled my service and had to add almost 4 bags of salt to hit 3400ppm. Stay ahead of your pools and you should never have an algea problem, especially with salt water pool. Filter tear downs and cleaning skimmer baskets they have down, chemistry not so much.... read more

Reese came out to take a look at some repairs and provided excellent info and advice, he is very trustworthy and I am looking forward to getting the repairs completed with splash pools! read more

They like to put new equipment in and charge . But they don't clean, my spa has been empty for 5 weeks . The guy cleaning said he call his supervisor. Nothing was ever done Last weekend empty nobody came this Thursday there he never cleaned or filled spa. Don't use this company I pay auto payments and receptionist said I have outstanding bill !!!! read more

Splash Pool Service is spectacular. Service Tech, Steve was professional, friendly & caring. Very quick & efficient. Are go to pool service company. Better than any Pool Service we have used since 1993. I just wish I would have used them in the past. read more

DO NOT PAY THIS COMPANY IN ADVANCE---- I paid this company 5/19/23 a 50% deposit of $290.00 for work needed to be done on my spa. They were to return the next week to do the repair. I have not seen or heard from them since. They do not answer their phone nor will they return messages. I have filed a dispute with my credit card company for fraud and filed a complaint with the Contractors Board read more

Very poor communication. Failed to appropriately treat saltwater pool. Totally unresponsive to phone calls. They don't respond to messages or call back. Very dangerous . Don't hire. read more

I like to say thank you to the expediter Jenna that has assisted me for numerous pool issues that I've had with this older pool. Every time she dispatched a job for me, I received a text and a email that Spalsh Pools were coming. This allows me to schedule my day perfectly thank you so much for this. It allows busy people to schedule and you make this easy Jenna, I want to allow you to know that dispatch of jobs and working with customers such as myself and thousands of others is no easy task but you make this personal and you allow me feel like an individual with sincere concern. I want to say thank you for this outstanding performance and dedication to your job. Not all jobs are easy and pool jobs are the at à minimum very complicated such as mine with numerous warranty issues because of the faulty equipment with your help this was identified quickly and resolved with expeditious care and concern for my pool to ensure that it does not turn green and all my systems work. I want to know that my system works 100% all the time, and this, I can tell you without a doubt because of Splash Pool's team is at times dispatched with emergency protocol because my pool motor stopped and on regular maintenance issues the team is there at your convenience. I never have issues the dispatch of all my jobs as I said earlier all my Job Proposals have been remedied flawlessly and I want to say thank you especially to Jenna at Dispatch Job Control working all my issues throughout the years. Again, quality quality quality is what I pay for and this is what Splash Pool and Jenna deliver and every time the jobs perfect. read more

Splash - Pentair ScreenLogic with Solar and fountain and sheer wall automatic Pentair valve openers - Pool Cleaners Near Me - Henderson, Nevada

Hector is GREAT !! He is polite and has been to the home several times Last year to install a filter and a few days ago to give an estimate on my pool. Seems to be reasonable.I will update if I go ahead with the job. All and All a great guy!! read more

Always quality work and fair price.Team is helpful and properly trained in there field. Great job guys

Not who I would call for a pool heater repair. I scheduled an appointment, waited 5 days for the next available time, for the technician to tell me in less than a minute after showing up that they don't work on older heaters at all. Then on top of it they quote me $3K + for a new heater instead of just replacing a part that is $200 or less and for repair they refer me to a different company that has terrible online reviews or to find the part online myself. Seriously? read more

Try calling Splash or Oasis pools and you will wait. Maybe you'll get a call back, maybe not. High prices, poor service, they just don't care about their customers. Something changed for the worst at this company, they were Oasis then they became Splash. read more

We have been using Splash for a long time. They have always shown up on the day they say they will, have great communication and addressed any pool questions or issues with the utmost care. Recently, we had our pool remodeled. We used their additional service for refilling, new chemical balance and care, that is necessary when resurfacing and refilling. Anthony did a fantastic job!! We appreciate the great service of all their techs, Sally and everyone else. This is one company that you don't have to check up on! They do what they say they will do. read more

We had Splash Pools for pool service and a repair. They were super unreliable. They'd reschedule a day they missed and not show up that day either. We used them for a repair and they misrepresented how much the repair would cost. If you need pool service look elsewhere. read more

Have been with this company for years. The recently have been bought out by a company out of Texas. I have had nothing but trouble with them every sense. Their good technicians have left and the new ones have no clue or training how to maintain a pool. My new pump less than a year old is ruined. The technician hooked up and turned on the Polaris sweep with a broken pump and now my entire equipment must be replaced. Heed this warning. This company also bought Oasis pool also. Go with a private service. read more

A pleasure to deal with, professional, punctual, and competent. Repaired a few minor issues on my Pentair system that previous pool "tech" installed incorrectly. wish i would have hired these guys from the get-go read more

They increased their price by 2x this year, basically saying they are increasing the base chemical service to include filter cleaning. The choice for customers was to accept this or leave the service. We choose to stay. Unfortunately they did not communicate WHEN they would be cleaning our filters. It's been 3 months since the original notice, my pool is starting to turn green. I reached out and they said I'm scheduled for filter cleaning next month. They did not offer to come earlier, knowing that my pool is turning green and that we are rolling into a 3 day holiday weekend. No apology, no nothing other than I'll see you next month. Maybe they should have increased their staffing when they jacked up our prices. I will cancel their service and I will not recommend them to anyone. read more

We contacted Splash to install two new pumps for our water features and pool in Las Vegas. There service and communication is absolutely the best! Appointments were scheduled quickly with follow up phone calls for arrival times Jace answered all of our questions and gave us honest recommendations for the pumps and a new control system. No high pressure sales pitch! Splash took care of our Energy rebate and their pricing is very reasonable. Our pool lights did not change colors with the new system and Jace is following up to make sure that we get them working properly. Steve and Terry both called to follow up on messages make sure that we were happy with their service. We are so pleased that we found Splash Pool Service and highly recommended them!! Thank you Splash! read more

This team is amazing! Communication is the best, they are quick with calls, text and email! I deal the specifically with Jace. He as extremely professional, considerate and helpful throughout the process. I had an issue with my pool and spa lights and they came out with a free estimate and suggested a specific lighting system from I had initially wanted. The recommended the pentair pool light system. I was very impressed with the setup and outcome. Thanks splash team! I will call you guys again for all my pool repair and upgrade needs. read more

Splash - Pentair LED Pool and Spa Lighting System - Pool Cleaners Near Me - Henderson, Nevada

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No one ever responded to our need for service. Love the name, but apparently service no longer the same as it was during original ownership that we assume developed the name. We are super happy now with a nearby, local Henderson-based pool service company. read more

Hector came over and fixed everything Leslies Pool messed up. He did such a great job I had him install new lights. What a huge difference! Professional and honest. read more

Splash - LED lights - Pool Cleaners Near Me - Henderson, Nevada

They were constantly unavailable. They didn't follow through and when their was a problem it took them weeks to respond.

Splash has been servicing my pool since 2000 I believe. In the last couple of years their service has gone straight down hill. They come at different times all the time with different people servicing the pool. After the original owner died it became awful to deal with. They drained my spa which killed my heater because it was on at the time. Denied responsiblity and cost me $5000 for a new heater that was last year. This year they have left it drained multiple times and currently it doesn't stay filled up. That started after they changed the valves. They are suppose to clean my filters multiple times a year and have only done it once this year and only after I called and told them they hadn't been cleaned in forever. They increased their prices considerably and gave worse service. One time the technician gave me attitude because my dogs were out and he forgot to call or text me to let me know he was on his way. It is in my notes to always call. They have also moved my spinners that keep pigeons away from the pool while they are cleaning and never put them back. They also take out the pool floats and leave them on the side of the pool. If I could give them less than one star I would. read more

They have been my service for over 15 years. The service is great. They are really responsive and come out when you need them . They are a little bit high on the monthly service than others, but their response times are great... read more

Steven was great! His expertise was evident in explaining my various options regarding our 50-year-old (!) pool. Very patient and informative. Thanks read more

Stay far away from this service. Was with them when they were locally owned. Good service. Forced to cancel. Hired new service who showed up 5 days after being "serviced by Splash. Algae in my pool. No chlorine. $2500 variable speed pump not operating properly. Filters were too full to operate properly. These pos's were just there 5 days before. Both emailed & phoned to cancel service. One would think they would ask why? Hope they go out of business. Also, they lost all of their decent reps. Sent a "repair tech". Thought he was a homeless person. read more

I called today inquiring about monthly pool service but was turned away! I was rather surprised at the lady's attitude on the other end of the line! Must be nice to be able to turn away potential customers! The quote she gave me was also much higher than everybody else! Amazing! read more

I used Splash a couple of times before and had no issues. I called yesterday for a problem I'm having with my pop-ups. Nobody answered, so I left a message. It is now approaching 20 hours with no callback, no text, nothing. This is unacceptable. It doesn't take 5 minutes to return a phone call. Judging from other recent 1-star reviews, poor service is now nothing unusual with them. I don't do business with people who don't care about their business. read more

I chose this place because they have great reviews so this is why they are so busy. Anyway we had our pool drained this time. Steve is the one that helped us. He is very friendly, caring and courteous. Really anyone they have ever sent to our house has been kind and courteous. I would recommend this business to all my family and friends. Thank you to Jena too, the office manager. What a great staff at this company. read more

I am so happy I found this company to change my chlorine water pool system to a salt water pool system. They also installed a new pentair intelliflo variable speed pump, a new IAqualink board and antenna, two new valve acuators, etc. Sallee in customer service was very helpful and very efficient in getting me an appointment with the pool service technician right away. Jace did a phenomenal job installing the new salt water system and in communicating with me all the time. He is very knowledgeable of what he does. He has helped so much with any questions or concerns I've had. I really appreciate doing business with Jace and the way he represents the company he works for. I HIGHLY recommend this company for their customer service and prices and specially Jace for his professionalism, knowledge, and communication skills. read more

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Our pool and spa have been maintained by Splash Pools for over ten (10) years now. This year we had to have the pool drained, tile cleaned as well as the calcium build-up on the rock removed. Quite an extensive job was needed. It required knowledge of what type of products to be used and pure muscle. Not only was it a sweltering hot day, the two (2) man crew had to wear protective gear while working. This two (2) man crew, Stanley and Dorian worked diligently with enthusiasm. They were eager to get the job done and to do it right! The result of their hard work is outstanding. The rocks are clean. The tile is shining. The pool is glistening! From start to finish the job was done beautifully! Much respect to you both, Stanley and Dorain! You did an absolutely fabulous job! Splash Pools is lucky to have you gentlemen. And we are lucky we have Splash Pools! And in case anyone reading this review wants to know, the price for this job was extremely reasonable! read more

We hired Splash Pools to clean our green pool due to algae build up. Scott (the employee) diagnosed the problem and told us it was an easy fix. We paid the 50% deposit. Scott subsequently begin treating the pool and filters the first visit (was 6/23/23). He was to return to our house to continue the clearing, and he did so (for the second visit) 6 days later. The pool still was NOT clear, and was cloudy. We were told that the job was done and that was all he could do. Scott had a picture he took of the pool at night claiming the pool was clear. The pool was NOT clear and we felt ripped-off. I unsuccessfully tried to resolve the matter with splash pools. All I wanted was clear pool water. The bottom line... the two visits to my home was costly and did not clear the pool. I am so disappointed with the outcome. Beware read more

My failing pool pump finally gave up the ghost. I called Splash Pool Service and one other company to trouble shoot and fix. The other company wanted $80 just to show up. Splash did not. I went with Splash. Within 48 hours of my request, a pleasant gentleman named Hector showed up. He diagnosed the problem and ordered a new Century pump. He came on Labor Day holiday at 7:30 a.m. and installed the new pump in less than one hour. The pump works great and I am very pleased. The price for the whole job was fair. I was happy with the service, and wouldn't hesitate to rely on Splash again for any future pool needs. read more

Amazing service. Scott came out on time and fixed my issue. I would highly recommend them to anyone with a pool. Shandi. read more

Moving on from splash, paid in advance for may and June weekly services. Notified by our tenants that they have not shown up for 3 weeks now. Emailed and called (no answer) and have received zero response. Completely unacceptable and we are cutting our losses. read more