The restaurant is nice and not noisy. The steak (Medium) was under cooked.. it took the chef to correct it twice to get the steak correctly cooked. All other foods are super salty. (Typical restaurant food - salty). The chocolate martini was nice and a good deal. Service overall is good. We'll probably go back and try again. read more

I really liked it. I had the braised ribs and let me tell you they were good. The server was very helpful as he recommended the dishes he thought we would like. My husband had the steak med rare with mashed potato's. He was also pleased with his dish. We enjoyed two glasses of gin and tonic and ended the dinner with a bread pudding desert. Will go back again. read more

Let me start by saying my husband and I only went here because it is on Resy and we could use our AMEX Resy credit here and menu had plenty of diverse choices. We were looking forward to a night out and took a ride share so we could enjoy cocktails without worrying. Turns out the cocktails were the only thing worth ingesting that night! Service was not great. The server was pushing us to order ASAP and was semi attentive during that time but clearly she was done waiting on us once she got our order in. We asked her to come back a few times as we were leisurely reviewing the menu and enjoying our drinks. We started with the grilled bread which was soaked in butter and charred so badly that it tasted like charcoal. The bread was drenched in butter to the point of it coating the roof of your mouth, not in a pleasant way. The almonds and olives were an odd accompaniment but I needed the almonds to try to erase the taste of char from my mouth. About two bites into the bread, another server tried to bring an additional order of bread to the table and acted shocked when we said it wasn't ours and we already received ours. Our order was literally sitting on the table still so it couldn't have been ours. For main dishes I got the veggie burger and my husband got the roasted chicken. I am not a fan of fake meat and did not think that is what I was getting since the menu did not specify beyond meat or whatever brand it was. I should not have assumed it wasn't but I've ordered many veggie burgers and they usually aren't meat substitutes unless specified. To say the least I could barely eat the meal because it was beyond salty. Fries - salty. Burger - salty. I picked around some of the bun and the veggies on the burger but left the rest. When the waitress came to clear our plates (the only time was saw her after ordering) she asked if I wanted to take it home and I said no, it was way too salty and I couldn't eat it. Her response was "I'm sorry, anything else?" I said no so she cleared the plates and brought the bill. She could care less about creating a decent reputation for the restaurant. My husband said the chicken was odd because it was only seasoned on half of it so he picked at it. Also, it is bone in chicken which isn't a big deal but wasn't described on the menu and that's a deal breaker for some. Menu descriptors and staff need a lot of work. There are too many other choices out there to pay the prices at J. Alexander's. I would have been very upset if I had to pay the full $107 for this sub-par meal. read more

We were very excited to try this new restaurant! Made a reservation and we were seated right away when we arrived. Ordered drinks and apps. Apps came fairly quickly and drinks came much later...after the apps were all done. Apps were fine but we all felt like we could have bought them frozen at the grocery store and made them at home. Calamari was fine, queso dip was average. Grilled artichokes were not good. Dinner was up next and was similarly disappointing. Filet medallions were chewy. French dip was extremely disappointing- overloaded with fat and the bread was hard. Veggie burger was off too. None of the meals were very warm and fries were cold. The menu is similar to Houston's and Hillstones but the food tastes nothing like it. Hope it gets better! read more

From start to finish they made my birthday great, the food, service and drinks were spot on, Thank you all and the Bday card was a great touch. read more

I always went to J Alexander's in Oak Brook, Illinois when I lived there. This restaurant is just as great as the one in Illinois Seth, who I believe is one of the managers, was very polite and we engaged in a nice conversation. Cam, who worked at the bar, was very friendly and helpful. I did not get the other bartender's name who took care of me. She was also very nice. The food was great and I will be back. read more

Service was amazing. Her name is Nina at the Chandler, AZ location. The whole meal was wonderful.

What a very disappointing night of mediocre food when I was hoping for a wonderful dining experience....but it wasn't all bad, just enough to disappoint. The front greeters/reception were very friendly and inviting and our server Skylar was nice...at first then he had a attitude. Well get to that in a bit. The food: Their dinner salmon and salmon salad was pretty good but can't really say their prime rib were. They looked like they were precut and sat out for some time. There was no luster in the meat and looked "dried" out. I had the Maui Steak and I think they could have cut back on the sugar content and the meat was a bit chewy. Now with the service :o( ... Skylar was very nice and friendly at first, THEN he had an attitude when I told him that my steak was MEDIUM when I asked for rare. He told me "but it was cook how you asked for it, medium well". I said "No, I asked for rare". Then he contradicted me by TELLING ME "no sir, you ordered it medium well". WTH !?! Really, arguing with a customer when I know what I asked for since I ALWAYS have my steaks RARE. From then on it went down hill ... we had to ask for water from him TWICE and never got them until we asked the server. Then he would come by twice with a "how's it going for far?"... but with a quick exit. The Drinks: I ordered a rum and coke with a twist of lime in a tall glass .... No lime. My friend ordered a DIRTY martini 3 olives.... NOT! We had to ask the server for the olives and small glass of olive brine to get the drink right. The server was very nice and helpful and we got more attention from him than WHAT'S HIS FACE! We spent $700 at this place and it's just not worth it. Very nice atmosphere but that's all what it is, all show and no content. read more

Had a nice solo lunch here earlier today. The prime rib was delicious and the service was great! I also enjoyed the calamari. The restaurant was upscale looking and well put together. I look forward to bringing my boyfriend and friends here soon! read more

Went on a busy Saturday night a grabbed a couple seats at the bar. Loved the ambiance. Bartenders were attentive and efficient. Had the ribs and the French dip. Ribs were delicious. French dip was huge, but would order with cheese next time. But still good. Looking forward to going back. Well done! read more

There were 4 of us looking to try a new restaurant. J. Alexander's was absolutely perfect. It opened 2 1/2 months ago in a brand new, up-scale building. It was beautifully designed and staffed by wonderful employees who were welcoming and kind. Our sever, Emily, was very knowledgeable about the menu and gave great recommendations. The food was terrific. We will be back and highly recommend!!! read more

Our first time for our daughters Birthday, ache and our son in law had been a few times. FANTASTIC covers it all . Had the shrimp appetizer as my dinner as it is the best shrimp I've tasted. Complimentary carrot cake for the birthday girl was wonderful, moist , warm and delicious. Wife had salad and added chicken which she raved about . Son in law also had the shrimp. Drinks were excellent. Will be back as we now have a new favorite place, we live in Sun Lakes so a little drive but worth it. read more

We went for dinner with our daughter and had a wonderful time. The drinks, food, and service were excellent! Will be back.

The restaurant has a light and airy upscale vibe and well attended even at 5 pm on a Tuesday. The menu was varied and has something for almost every taste. The service was impeccable. The food was the STAR OF THE SHOW! WOW! I didn't know broccoli could taste so good. My fish was glorious, and was served with cous-cous, which is not my favorite, but I ate every bit. My friend had carrot cake that was the best I have ever tasted. No need to go to Scottsdale ever again !!!! read more

Food, service are excellent. Nice new, comfortable dining spot. Exceptionally value! You will not be disappointed.

All went well. I love the carrot cake served warm , courteous service, tasty food. Our server was knowledgeable about the menu . We look forward to going back read more

This was our 1st time at this restaurant. It is a nice location with plenty of parking. We had reservations and were seated right away. Ambiance was a cozy feeling. Our waiter James went over the specials and made some recommendations based on our questions about the menu. I chose the babyback ribs with coleslaw and broccoli and my wife chose the steak & fries. We both also had a cocktail which was prepared perfectly balanced. The food tasted excellent the portions were large enough we both took home to go boxes. We also got a dessert to go for later (carrot cake and chocolate cake) which were good as well. James was very knowledgeable about the menu and attentive. We will definitely be returning soon! read more

I was excited when this restaurant opened up in Chandler. The restaurant has very classy and modern interior. The staff are attentive, friendly and helpful. The food is amazing. I have been there 3 times for business lunches and each time I enjoyed. This most recent visit I got the Mahi-Mahi and I was blown away. Can't wait to go for dinner. read more

Excellent food and service. Wonderful carrot cake. Comfortable and enjoyable experience!

Yes, I've been a patron for over 20 years however they did close out here in Arizona and they now reopened. It's still spot on and I recommend recommended portions are very large. read more

Food was real good but the service was simply outstanding! We have a tough time finding places to eat that have better than par service and this place exceeded that! Several different wait staff visited our table and every one of them brought delight with them! Bravo on setting the service bar high J Alexander's' read more

J. Alexander's is amazing . The salmon dip , pasta soup and queso amazing starts. J salad , Mr Jacks chicken strips and the orzo amazing. The carrot cake omg. Where do you start and end. I will go back to the Midwest and the East Coast and eat Jay's all the time. I like it much better than Cooper's Hawk. A winner in my book! Yum read more

I never leave reviews, but thought I must after our meal at J. Alexander's for my wife's birthday. The food was great and the service was amazing. Worth a special trip just for the carrot cake! read more

We visited J. Alexander's for the first time last evening and our experience was wonderful. The food was outstanding: grilled artichoke, Caesar salad and entrees of ribs and steak + fries. The wine was excellent, and the pour was 9 oz. The service was first class with food being delivered beautifully prepared and hot. My wife and I highly recommend J. Alexander's. We most definitely will dine there again. read more

It was Saturday 4:15 1/31/26 when we arrived. The hostess could not find our reservation but seating was not a problem. All seemed pleasant then the food arrived. My medium Maui steak was a half inch thick and about 30% fat and way overcooked. It was floating in a sauce that totally overwhelmed the steak. A mountain of potatoes were included. They were good. No one asked if we would like a side dish and we did not think to ask. No bread, no vegetable. Must have been an unusual night since others have written positively. read more

Great new restaurant for the area. Decor is stunning. Servers and management friendly and courteous. Food was excellent. Portions are very large. Our group had Deviled Eggs, Trout, Crab Cakes, Crispy Chicken, Calamari, Palermo Chicken and Prime Rib. Everyone loved their dinner. Because we were celebrating birthdays they comped Carrot Cake for those celebrating. We had to get it to go because we were all full so we haven't tasted it yet. I highly recommend giving them a try. The only downside is that it is noisy but that is very common everywhere. Sorry I forgot to take pictures. read more

We went to J. Alexander's for dinner last night and it was amazing! Food was delicious. Hubs had steak and fries and I had the Palermo chicken. Drinks were good as well. Try the Matador. Kevin was our server. He was very attentive and had great suggestions. We sat on the patio and enjoyed a nice and quiet dinner. Can't wait to go back and try something else! Highly recommended. read more

ABSOLUTELY THE BEST FOOD EXPERIENCE ME AND MY FAMILY HAVE HAD IN A LONGGG TIME!! James is the absolute best server and the vibe and energy was amazing from everyone! The food is TOP TIER! So amazing so flavorful! Their mac and cheese were amazing, Deviled Eggs were awesome, Steaks over the top delicious! Everything about this place was SWEET!!! read more

GREAT FOOD! GREAT SERVICE! GREAT VIBE! Our new favorite. Special Shout Out to Archie Michell the Head Coach (General Manager) for his team leadership, excellent treatment and care of customers. Food and service earned 10 stars but we had to settle with the system max of 5. Keep up the great work guys. See you soon. Joy & Peter read more

Food was fair. Atmosphere was very good, but service was poor. It is obvious that most if not all of the staff is inexperienced

Disappointed in the quality of the food, especially for the price. The shrimp on the Ceasar salad was cold and tough and not very appetizing and the dressing was disappointing for a Ceasar. The other salad with blue cheese dressing tasted more like ranch than a good blue cheese dressing. The Chili was good. Nice decor but not cozy, service was acceptable. read more

Menu has elevated southern comfort to today's standards while retaining all the flavors!

Had my first visit a few nights ago and I'm already planning my next visit. The restaurant was beautiful and the service was excellent. James took great care of us, along with the other staff. Loved that they worked together to make sure we were well taken care of. Food was top quality and portions were generous! My steak was cooked perfectly. Oh and don't get me started on the carrot cake, I'm still dreaming about it! read more

Most staff very attentive, ordered well done burger, it was pink inside. Ordered chicken strips and fries for granddaughter and the fries were over spiced with a hot pepper taste which she immediately started crying. Needless to say no one ate the fries as they were over spiced. We used to go to j Alexander's in Ohio, this new one needs a little practice at cooking. read more

We tried J. Alexander's Chandler store last night and feel the need to share our story. The waitress service was superb and perfectly attentive. The silverware on the table when seated was noticeably spotted and, after ordering, the steak knife placed on the table was crusted with a previous diner's food residue. Cocktails and wines were served timely and were as ordered. The lighting fixtures above the booths should have sparkled, but were filmly and didn't accent a higher-end experience that would seem appropriate. We ordered the house salad, a filet mignon, and a N Y strip. Food quality, presentation, doneness, and portions were spot-on, but the entrees arrived at the table just 2 or 3 minutes after the salad was served, which was awkward for both the server and us. The server made the comment that "the kitchen was really on top of things tonight". We'll be back and give the chain another try with the hope that there's a bit more attention to detail. read more

We went here with high expectations. We came 30 minutes early sat at the bar and had a drink and everything is wonderful. The drinks were great. The service was great. The atmosphere was perfect. We sat down and ordered some appetizers and drinks. The appetizers came, but no drinks. 35 minutes later our drinks came. I would understand if the place was packed, but it wasn't. Our table of 4 ordered 2 Maui steaks, both were medium well instead of medium rare.. I ordered the steak medallions, mine were over cooked and the sauce was sooooo salty. Again, half of our table didn't have drinks again.we waited 40 minutes.. I don't understand why restaurants have such thin steaks. They should get a thicker steak so it can cook more precise. I know the thinner the steak the bigger it looks on the plate. But that only works if you can cook it correctly We may give it one more try, just to see if this experience is a one off, I hope so.. read more

We dined at J Alexander's and had the WORST experience!! When our waiter James came over to take our order, I asked him if the salads would come out before our entrees and he said yes they would, I also asked him how the salmon was prepared and if it was cooked all the way through, he said yes. When I received my salad, within about 6 minutes my salmon was brought out. I hadn't even finished even a portion of my salad. Finally a manager came over and I told him the same things, he agreed that the salmon was raw and that he would make sure to have a new one re-made. 45+ minutes went by and no salmon and no one came by to check on us. My husband had finished his meal, which by the way was totally BLAH (prime rib) Our waiter James then came back and said he would check to see what happened to my dinner. The final time he came back he said it would be ready in about 4 minutes, but by this time I had lost my appetite and was done with the night. The manager never came back to apologize or even check back with us. James said they would comp our whole bill, but it truly was not about the money, it was about the terrible experience and not following through to make sure that customers are happy and at least receive their dinner (not excuses). We also observed other food being sent back from other diners during our very long waiting time in this restaurant. This was a very disappointing night. We will not be back. read more

I've been anxiously watching this restaurant construction, and was happy to check it out for an early light dinner. I sat at the bar and the lovely bartenders were very attentive. I decided to order the Alex salad and Hong Kong shrimp. The good: house made blue cheese dressing and vinaigrette were excellent. The bad: Large looking plate with a tiny middle containing a mix of iceberg and carrot. Some tomato, bacon and good croutons made it edible. shreds of cheddar were sad. Why can't salads be made from fresh heads of lettuce and cheese grated fresh? For $14, very small portion and mediorcre ingredients? Shrimp app was a large portion. Asked for spicy sauce on side. Had to check with chef? Why put wet sauce on fried shrimp, which equals soggy mess. What is the undressed finely shredded lettuce under the shrimp? Putting cold inedible fluff under hot food makes no sense. I had no idea what was "hong Kong" about this dish. A little Chile sauce in mayo doesn't qualify. I will definitely check it out a few more times before nixing it as there are some yummy sounding items on the menu. However, their website makes a fuss over dress code, behavior, children, loud patrons. Etc. it is in an effort to distinguish itself as high end. It looks high end, and the identical hairstyles of the female bartenders definitely give it a high end vibe. But the food needs more thought. Perhaps the corporate chain gets huge discounts on lots of premade substandard ingredients. I tried this restaurant when it was in Scottsdale and thought it was a Houston's copy, which would be a compliment if food quality, prep, and presentation measured up. read more

The first time we visited J. Alexander's, in Chandler, AZ- we were blown away by the amazing waitstaff, and the delicious food. Sadly, we had exactly the opposite experience a few days ago, during our 2nd dinner. After being seated, it took 15-20 mins before the waitress came to our table. She didn't introduce herself, and we could only surmise her name was Stephanie because that's the name that was written on our "reserved table card". Regardless, she began to take our food & drink order. When it was our daughter's turn to place her order of buttered noodles with shredded cheese on the side, "Stephanie" very rudely asked our daughter "are you 12?" Our daughter is older than 12, by several years, and she has very specific preferences in what she'll eat. My husband informed "Stephanie" that we ordered this before during our first visit and there wasn't a problem. "Stephanie" went on to state that "if we do this for one person, we'll have to do this for everyone, and there are rules that we need to follow". She said she'd talk to her manager and get back to us with the decision. In the meantime- we continued to wait another 15-20mins before our drinks arrived. Our daughter's sugar level was dropping so I went to the front desk to ask for some milk and maybe some bread & water. The manager followed me back to our table to apologize- at which point fairly quickly, my husband received his dinner (which he loved)- the salmon burger- and our daughter received a very obviously microwaved plate of pasta that was hard & cold, with no cheese in sight. My dinner didn't arrive until 15 mins later, when we again asked for the manager to come to our table. We brought to this manager's (Cam) attention that we had yet to receive our appetizer (artichoke dip), our daughter's dinner was cold & microwaved, and reviewed the poor service & Stephanie's unprofessional attitude. When I mentioned that we were never even offered water- she said "it's upon request" - (in Arizona !? Really? Doubtful). She left to return with 3 glasses of room temp water- no ice. At this point, I couldn't eat my dinner, the atmosphere was very uncomfortable, so my daughter & I went to wait for my husband in our car. He came out to tell us that our meals were comped- except for the 3 drinks. It's unfortunate that this was our experience, especially after telling many of our friends about this new restaurant in the area. Highly doubtful that we'll be returning any time soon, if at all. read more