Absolutely do not--under any circumstances--do business with this company. They don't always fix things correctly, but the biggest issue is the owner's greed and lack of integrity. My family and I have had the displeasure of doing business with this company 3 times, but I'll just share the issues I've had. Encounter #1: I bought an iPhone 4S off of Craigslist from the owner. I didn't know who he was--it was just your standard Craigslist transaction. The screen had a greenish tint--some other kind of glass? He said it was better, but I can tell you what wasn't better--the screen protruded further than the OEM glass, so the phone would NEVER be able to fit into a normal, protective case. Little did I know I'd be meeting him again. Encounter #2: A few months later, I found that the Facetime had never worked on the phone. Something wrong with a microphone . . . . I searched Craigslist for an iPhone repair person, and that led me to these guys. I brought the phone in. They "fixed" it. I took it home. It wasn't fixed. I took it back at least one more time (might have been two more times) before they actually fixed it correctly. By the end of this encounter, I was pretty frustrated with them. But wait--there's more. I needed two little screws for the bottom of an iPhone 4. How much did he charge me for these 2 little screws? $5. I suppose that price wasn't so bad . . . IF I WAS BUYING 200 OF THEM. But I paid it--I just didn't want to ever see him again. As I left, I thought to myself . . . "hey . . . is this the same guy I bought the phone from????" It sure was. Never, ever, ever do business with these charlatans. read more

Scam Artists! Paid $150 for unlock my iPhone, waited two months. Jacob promised to call me and inform me many times, called once for two months. I always call them, ask about the progress, they say:" Oh, we just wanted to call you" or other BS. Finally, the phone is not unlocked, they promise to refund money two weeks ago, never happened. Never ever do a business with them! read more

It's a no go at Isolutions, they were rude, unprofessional, unexperienced, poor workmanship and never finished the job but made it worse. Brought it to corporate Apple Store and apple wouldn't touch it because it was too damaged by Isolutions. They have a fine print on their writing when u sign it, says "if they damage ur product... They are not responsible..." That's bad business and bad service for us as clients. Don't do it, don't use them. Read the other comments that gave them bad ratings... read more

Isolution Repairs - This is them using their waver that says if they mess up u will pay for their mess up. - Electronics Repair Near Me

Absolutely horrible experience Does not use Apple approved product Will void your warranty The Apple Store is not only cheaper but makes sure your phone is Apple approved and when turned in is not denied It's deception .. Good fix for a phone you own but not one you need to turn back in .., had to have the screen replaced and when it lifted because of an inferior product had to pay Apple to do it again and unfortunately it wasn't covered because it voided my warranty read more

Last week my iPhone glass cracked and bits and pieces kept breaking off every time I used it. I called a dozen places that day, the prices were so unreasonable. Until I came across isolutions, jake answered and explained it's takes only 15 min and it would be $50! The quality was amazing, my phone looked better than brand new. It was a Custom job and will defiantly come back again! Really recommend them! I would give them 10 stars read more

They repaired my iPad that was previously repaired by a company Rapid iPhone Fix (he fixed a cracked screen). Soon after the iPad had problems with the touch screen typing and he wouldn't come fix it again (customer service level over 9000 obviously). These guys came in and used way more sturdier glass and also got me some deals fixing my other old iPhones and further reinforcing my roommates current iPhone. Just by talking to them you can tell they use the best materials and actually know what they are talking about. Would recommend them to my friends in the future! And will call again if anything else breaks (crosses fingers)! read more

After talking to the manager here today their was a misunderstanding and agreed to help me out after the first time coming thro and I will have to say thank you for standing behind their work is comforting to do. Haines with read more

Had two phones fixed - a Galaxy Note 2 (small crack on glass) and a Galaxy S5 (shattered LCD). Guy said to meet him at the shop in just thirty minutes because they do mobile repair, that is, they will drive to your home/business and repair your device and he was on a job. No big deal, I wait 45 minutes and drive to the shop, and when I arrive I give the guy a call and he says it'll be another 35 minutes. I sat and waited in the parking lot for that 35 minutes because it was too far from home and not a long enough time to drive there and back. That's the reason for 4 stars. The guys there did a good job on both phones, but they were unrealistic on time. When I said I was bringing my Note 2 in as well (an extra $80 repair), they didn't seem that enthused, but it appears to be working well. I wish they would have given me a timeframe on how long that would've taken because I wound up spending a solid three hours at their shop either sitting in my truck or just waiting on the Note 2's screen to "cure". It's a quality repair place - just give the customer a heads up on how long things take. read more

I bought a brand-new, in-the-box, Silver Galaxy S7 Edge from a t Mobile retail store in Feb and cracked the front glass a week later. I found iSolutions, LLC at 7755 E. Redfield Rd., Scottsdale, AZ 85260, (480) 809-3592. They had the best price for an S7 Edge glass-only replacement ($150). I met Jake at the Redfield address and he was very, very late and I couldn't get in the building where the business was because the door was locked. This made me very uncomfortable. However, he offered an invaluable service and told me he was passionate about this kind of work so I was willing to make exceptions because I was desperate. I paid $40 in advance for them to order the part and I dropped off the phone on the morning of March 24 to have the glass replaced. I was told it shouldn't take more than 48-hours and, yes, I did sign a waiver and I understood that it was possible that the repair might not go as expected but Jake loved doing this type of work and he was very optimistic since my screen wasn't shattered, it only had a single crack across the screen. Jake said he would call me as soon as the phone was ready. I hadn't heard from anyone at iSolutions by March 27 so I decided to text them for an update. This had been my primary method of communicating with them. This time, I had NO RESPONSE AT ALL and, frustratingly, this would be the continued pattern. The next day, I call. I left a VM, no response. No communication whatsoever. On the 28th, someone finally answered but it was not Jake. He said that the part that they ordered was defective and was being re-ordered but it wasn't here yet. Ok, fine. Things happen. I decide to have more patience. 3 days go by and nothing from iSolutions. More calls with no answer, more VMs with no response. After calling from work, from another phone number, the same male answers that I spoke to on the 28th. He tells me that my LCD screen 'didn't make it'. I will need to pay $350 to have the LCD screen replaced completely. At this point, I am tired of the frustration and having to chase people for answers about my VERY EXPENSIVE LIFELINE. I deny having them replace the LCD and I ask them when I can pick up the phone. He puts me on hold so he can find out where the phone is (why it isn't at the phone repair store is my only question?) and then he NEVER comes back to the line. I wait for 15 minutes (yes, I timed it) before I hang up and start calling back. No answer, no answer, no answer. Finally, I leave a voicemail requesting to pick up my phone today and that I would be there ASAP. I try to call one more time from my regular phone and, this time, the same guy answers (I think his name is Victor) and he tells me that it is fine to pick-up the phone today but I owe them $100 for the 'work they did'. I agree and head over to pick-up my phone, finally...TO BE CONTINUED... read more

I waited a long time to give this review because I didn't want to write it when I was still upset. If you're not in the mood to read let me summarize my review: he is always late and is at best unwilling to admit when he can't fix something and cut his losses and at worst, incompetent. His first trip out he was an hour late. He kept saying he was 10 minutes away. That 10 minutes eventually stretched into an hour. He spent the better part of an hour fixing the iPad and then wrapped it in bubble wrap and told me not to touch it for a few days. About a week later I pop the plastic off only to discover there's dust under the glass and he cracked the corner of the glass when installing it. I text him and he says he'll come fix it. No harm no foul. I understand even the best don't get it right all the time. I'm out of town but I schedule a time for him to come and let my inlaws know when he'll arrive. He's a no-show. No call, no nothing. I text him and he says he's sorry but that the part he had was wrong and it would be available the next day. Ok, again I understand but again you can't call? No communication here. So he comes the next day, wraps it up again and says to leave it for a few days. I jokingly said that wouldn't be a problem as I wouldn't be back to my inlaws for a few months. When I do get to my inlaws I immediately notice more dust under the screen than before and the left 5mm of the touchscreen is dead. On top of that the grid for the touchscreen is clearly visible, even when using the device. It's clearly a cheap screen. But the worst part is that there are dead spots in the screen. So you can drag your finger across the display and when you get to a dead spot it acts as if you removed your finger from the display. At this point I'm pissed. I message Jake threatening a chargeback and he says to send it to him and he'll fix it this time. I told him I have no faith in his ability to properly repair a device but he insists and I finally relent. He says he'll send the address tomorrow. Tomorrow comes and goes and nothin, more silence. A month goes by and I ask what's going on to which he responds that he's "sure" he sent it to me. He didn't. Finally I end up in Phoenix again and ask him if he wants to give it one last crack. He's nothing if not consistent because about 30 minutes after we were supposed to meet I called him (of course he didn't call me) and he tells me he grabbed the wrong screen. He's got to go back to his office and get the right one. Listen folks. These are Ipad and IPhone screens. They take up no room and any business person with a shred of sense would have them with them in case they got a call for a repair while they were out. He was just running really late, again, and this was the excuse of the day. To his credit he met me at a McDonalds with his kids. I'll give him credit for meeting me on a whim with his kids to try to get this fixed but it all went downhill from there. The kids were being kids and distracting him so it ends up taking him an hour to do the job. After he finishes it he shows it to me, almost proud to stick it to me that it's going to work but when he immediately points out the scratches on the back of the glass and calls them "unavoidable" I know this isn't going anywhere good. And would you guess it? It doesn't work, only this time he's there to see it. He put the home button in wrong so it doesn't click and the screen is completely unusable, by far the worst he's installed. It acts as if you're touching random areas of the screen. His response is to reboot the device. I'm laughing inside and feeling bad that this guy is trying to make this right but is just utterly incompetent. He doesn't know what he's doing and/ or is so poor at time management that he forces himself to hurry and his work suffers as a result. Of course that reboot didn't change things but I know that he didn't have another screen on him and I also knew that at this point he couldn't fix it after three tries. What am I going to do? Waste another hour sitting there while he goes for lucky number 4? Unfortunately it only gets worse. After getting home and assessing things further I noticed that my Smart Cover no longer awoke the iPad when you opened it. That's because he forgot to put the magnets back in the IPad. The screen? Well there isn't a seem that's flush with the iPad's bezel. The adhesive is so cheap that every time I go to use it the first thing I have to do is push the screen back down to seal against the iPad. And then of course it's a total crapshoot as to whether or not it will work for more than 5 minutes. I'm a fair guy. This has been a 6 month saga. I gave him 3 chances to do what should by all accounts be a simple job for someone that advertises being able to repair iPads. He was late every time, didn't show up once and made the device worse every time he touched it. I'm left with an unusable ipad. I don't hold a grudge but I feel others should be warned. read more

Please do not go here. They keep your device to fix for a long period of time. They made an excuse for putting the iMac back together wrong. Tried to take it to Apple but Apple didn't want to touch it, afraid they would move or take something out that was already put in wrong from these guys. Explained this to Isolutions and they just said negative comments about Apple. Just a future warning for clients, be aware of what you sign because they have a waiver stating if THEY do more damage or wrong doing more to the device by accident, they are not responsible. read more

Jake is amazing. He was willing to meet me on the east or west side. He was professional and quick! I highly recommend him to fix the Iphone. read more

Jake came out to my work and fixed my shattered iPhone screen in about 15 minutes in his car . I've shattered my screen about 4 times and this is the fastest repair done so far. He also hooked it up with a new screen protector at no cost . I'll be sure to let all my coworkers and customers know where to go when they need repairs done ! read more

ISolution came out to my home in Chandler and repaired 2 IPad screens, one that I thought was beyond repair. Not only were they able to repair, they were able to fix corners and make it look almost brand new. I will be using them to install my tempered screen when I get my new Phones and tablets! read more

Had my Samsung 4 fixed right up. They came to my house and made it look brand new. definitely a good price and will use them in the future.

Couple times I've had these guys fix my phone and have experienced great customer service! They don't take your phone to secret back room making you wonder if they're looking through it or fixing things that need no fixing! I was actually able to watch them fix it! No BS! Completely honest work! They got a customer for life! read more

CONTINUED FROM PREVIOUS...When I arrive, the door is locked, AGAIN. I call and knock with no response. Finally, the guys at Interlocks show up and let me in. The guy that is at the front desk is the guy that has been answering the phone but he is not the same guy that does the repairs. He doesn't even acknowledge me. Jake is actually THERE this time and he 'happily' reports to me that I won't lose the $150 I have already invested in the phone repair and if I bring it back to them, they will replace the LCD completely for another $200. I pay them $110 to get my phone back with NO LCD screen at all. I have no idea if it is even the same phone I dropped off to them almost 2-weeks before but I decide I am never coming back, I don't care to work with them again. I am completely burnt out on this experience and I am just happy to be done with this company and their horrible communication so I take my phone home, in its unusable state and vow to never even THINK about iSolutions ever again. Unfortunately, this is not the end of this saga. I FINALLY save up $300 to get my LCD screen replaced at another, more highly recommended business on Yelp. I am so excited!!! Finally, I will get my phone back after months of brewing in anger. I drop it off at my new repair shop and they have the part in stock and they will have it done in AN HOUR! The hour passes and I return to my new repair shop but my problems continue with iSolutions. My new repair shop asks me upon return, if I was sure this was a t Mobile phone. I was most definitely sure! He reports to me that whoever opened the phone last must have removed the original t Mobile charging port and replaced it with an AT&T charging port then because not only was the part removed and replaced with one of a different service provider but there were several screws missing and now the menu button on the screen is inoperable/dead. IN my mind, iSolutions probably had a customer that needed an S7 Edge charging port and, being the sneaky 'opportunists' they are, they removed my charging port and were planning to 'fix' their little cover up when I coughed up the other $200 that I would be paying to have them replace my LCD screen again. Keep in mind, this is just my speculation based on my experience with iSolutions so far. Luckily, for me, my new repair shop worked with me to replace the charging port, the LCD screen and troubleshoot the problems with the cellular band being disrupted since iSolutions removed the charging port. Finally, I have my phone back. I hope someone saves themselves some heartache by not working with iSolutions, if they are on the fence about it and that they find a local shop with a good reputation. I can't wait to hear the reasons they come up with, as to why it was okay that they stole parts out of my phone. I have seen their responses to other bad reviews and I can see that they try to make it appear to be the customer's fault and they do not seem to have any accountability for running a business poorly and in bad faith. read more

Jonathan and Jake were absolutely amazing and a pleasure to work with. They were super efficient, fast and knew exactly what they were doing. I would highly recommend them to anyone needing any repairs- seriously 5 stars read more

Jake is the best in the business! He comes to you so no hassle of going to a store that's going to rip you off. His prices are super affordable!!! He is trustworthy and shows up same day!! 100% recommended!!!! read more

Great fast work. Great price. Great customer service. Found them on yelp and they had great reviews along with a yelp deal. Really glad I found them. read more

Do not waste your money here. These other reviews must be fake! They did a terrible job. I never asked for my money back I only asked for my phone to be fixed. The replacement battery that was installed never held a charge and the replacement screen they installed completely lifted. I tired to get in contact with them and just got the run-around. Do you ever wonder why they only do house calls? Well it's because their store was shut down.. read more

These guys were awesome! Thank you for fixing my phone, looks brand new. I'm going to recommend them to everybody I know that needs a phone repair. read more

Great and friendly service. Was able to call and take it right in. Work was done as promised. Will use again should we break another iPhone screen (which of course means I will HAVE to use them again!) read more

These guys know what they are doing. Great work and the price is right!! Highly recommend

Horrible - DO NOT GO HERE! They actually BROKE my phone, refused to fix, no longer answering phone, mailbox is full. Brought a Samsung Galaxy Note 4 with a cracked screen to them, they "fixed" it, but within 2 days the glass was coming off. I brought it back to them to fix and they apologized, said they would fix it, but in the process of putting it back on they cracked the screen again. They apparently did not have the tools to fix it and told me that they would call me within the hour when the partner got back from another repair and would meet me to fix it. I did not get a call. I called multiple times and their mailbox is full. If you go to their location their doors are always locked, even when they are supposedly open. read more

Amazing service, they came to my house fixed it in less 10 mins they gave me a free tempered glass for my iPhone way better than going to the mall it's great, it was super cheap I did my research and way better super friendly read more

Stay away from this business. They promised on four occasions to come to my house to fix an iPhone and a Samsung tablet but never showed up. One time they even said they were on their way, expecting to be there in 30 minutes. I finally ended up going to https://www.ubreakifix.com/ in Tempe to get my devices fixed and they provided excellent service, so go there if you need your iPhone or tablet fixed. These guys are clowns and should not be in business. Unfortunately I can´t give them zero stars because that is what they deserve. read more

I needed my phone fixed and every else wanted alot of money so i called these guys and met up with them and my phone was fixed in less than 30 mins and very affordable they were amazing i will be going to them for any future cracks and will definitely be sending everyone i know to them thank you guys soooo much read more

I have a big phone, the Samsung Galaxy Mega 6.3 inch, which is the biggest in the US market, and with a bigger screen it's more prone to breaking whether its dropped or accidentally pressured because it's so big and in tight pockets that can barely fit it but I now have had mine fixed twice by these guys and my gf's phone screen has been replaced twice too and every time it's always cheaper than paying with my insurance to get a refurbished phone and then having to log in to all my accounts and download a bunch of apps I use all over again. I've called them so many times that Jake actually knows me by name probably lol but they threw in a tempered glass screen protector the last time I had them fix my screen for half price. They're very nice and come to you too. He came to San Tan Valley to my house to fix my phone screen which was cool. They're the best in price and service for screen replacement. read more

Excellent experience... Called at 7 am ~arrived at my home as promised before 9 am. Got to work quickly and fixed the LED screen on iPhone 6 as new. Super courteous and professional. Highly recommended A++ service and quality. Fair price much lower than Mac Media and Genius Bar had quoted. read more

I am so glad I brought my phone here. He did great work, went above and beyond expected good service and gave me a great price for the work. I would send anybody need repairs here. read more

These guys are amazing! I had an award winning crack up and bent phone and they were able to make it look brand new!! I honesty did not even realize how terrible it was until I got it back. They did the impossible and saved me a crazy amount of money. Best prices around, best service around, don't get fooled by going anywhere else. Walked outta there with the works for under $150! And I hVe an iPhone 6plus, which everyone else wanted an arm and a leg for! Way to go guys, you've got a good thing going, hopefully I am more careful and don't ever hVe to go back but if I do, I'll be coming to you. Thanks a million! read more

phenomenal business...have been working with these guys for over 3 years and they rock...awesome quality, prices and extremely helpful, very kind and fast service! read more