Tried this place for the first time and its really close to the ASU campus, so there are a lot of college students in the area and the parking is paid and down the street. The shop is small, so the sign on the door asked to have only a few people inside at a time. I just ordered cookies, so the staff was nice and quick. I liked the size of the deluxe cookie, but they seemed a little more pricey than some other places. The cookie was tasty, but not as rich and sweet as I had hoped. If I come back, I will probably see how they taste with ice cream! read more

Insomnia Cookies - Triple Chocolate Jumbo Deluxe Cookie and Classic with M&M's - Desserts Near Me - Tempe, Arizona

AVOID! GO TO CRUMBL UP THE STREET!!!! Girl working was so unwelcoming, hardly used words, would just shake her head. Order was wrong and didn't know until I walked back to my hotel, just for my son to be upset he was only given one of the cookies he had ordered. My receipt stated 2 m&m and we only got one. Almost $17 for Mediocre cookies. Should have walked the extra mile, spent the $17 at Crumbl where the cookies are better, and they have better customer service and attitudes read more

Some fat rat girl from post mates ate my cookies and my husband was so frustrated because I'm pregnant and wanted to do something nice. We called the store and the manager was so kind and offered to deliver us cookies from his own delivery drivers. Totally made up for it and it was so nice! The cookies are obviously always delicious never have a bad cookie here. read more

Arrived at 12:05pm, doors were locked. I was told the dough is still frozen we can't sell any cookies. I'm guessing not made from scratch. Disappointed, went out of my way to try the place, paid for parking. read more

Have heard about these cookies for awhile and finally had the chance to try. Sadly, I didn't get the hype. They tasted like your average cookie, but larger and more sugary. We got the 'wich and that was extremely massive (didn't know they added more scoops than classic, thought it was just bc flavor made it deluxe). It's very tight inside so more of a quick stop than getting to enjoy your dessert inside. read more

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This place was great! Surprised to see less than 5 stars here . My wife and I stayed at the Moxy down the street and ordered through door dash. They were extremely quick. The desserts came well packaged and the communication was great. Ordered a cookie with ice cream and a brownie with ice cream. The brownie was the best with butter pecan ice cream. So good I may order again tonight . read more

I asked the guy at the register to wash the ice cream scoopers due to a severe food allergy and all he said was "what do you expect me to do about that?" And wouldn't give me a refund after giving me cross-contaminated ice cream. read more

My favorite cookie spot! Warm and goooey. The salted caramel and chocolate chip oatmeal are my jams! read more

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The delivery was delayed and the cookies were just average. For the price and quality of the cookies, I don't think I would order again.

They were out of most cookies by 9:30 pm and don't have any signs sayings which they were out of so it's just super awkward ordering and them saying no and no over and over again when they are out. read more

Insomnia Cookies - The store !! - Desserts Near Me - Tempe, Arizona

Based in New York, I had high hopes of Insomnia Cookies. Also, one of friends from NY randomly mentioned it on his last visit to Phoenix and I recalled seeing the "Coming Soon" right on University Dr. Overall, the cookie did not disappoint. It was gooey and soft and used chocolate chunks instead of chips. On top of that, they cookies are kept slightly warmed so it just melts in your mouth. I'm all about the chocolate chip cookie so that is the only thing I ordered. The only thing I would change is the sweetness level. It was a little too sweet for my taste. Don't get me wrong, it was not bad but I certainly needed a big glass of milk to help wash it down (which I didn't have). Each cookie was 1.65. The cost was more for some specialty cookie such as the gluten free and vegan options. I bought a GF cookie for my sister so we'll see how that is! read more

Insomnia Cookies - The classic chocolate chip cookie! - Desserts Near Me - Tempe, Arizona

Great cookies. Poor customer service experience. I asked how big the cookies were and the response was "the same size as any other cookie." I then ordered a confetti cookie and she said "that one is twice the size of the other cookie." Finally, I asked if sugar and confetti cookies tasted similarly. I got an annoyed look with, "well there's no sprinkles or white chocolate." Again, great cookies, but some customer service soft skills trainings may be beneficial. read more

We went to insomnia cookies for Memorial Day to get some treats. The pros were that they were open on a holiday weekend and the lady that worked there was very helpful with different suggestions with which her favorites were. The con was that the cookies themselves were underwhelming. We go to different cookie shops throughout the valley and unfortunately this wasn't my favorite. The service is good but the cookies are very average. read more

Beyond fulfilling! University environment, but welcoming to all for a treat! Fresh, warm, and flavorful!

This place is always packed. Sometimes they run out of certain flavors, but they have a GF option. And at least 3 vegan options. They also have rotating flavors with at least 1 vegan option, currently they have red velvet for February (vegan red velvet with Oreo!!). They also have milk and ice cream + frosting! read more

Insomnia Cookies - Desserts Near Me - Tempe, Arizona

This was a late night, post half marathon treat run. We got an ice cream sandwich and some cookies - chocolate chunk, double chocolate, triple chocolate, and s'mores. Ice cream was ok but cookies on point! read more

They tried to claim that I did not respond to messages for my delivery. I responded to them and got a message after saying they could not complete my order due to no response. I in fact did and I would never buy from here again and would never recommend it to anyone ever. read more

We arrived in VDay and Reba was more than helpful! We ordered 4 Deluxe, a six pack, and a six pack of minis. OH M Gee..... the cookies were fresh, warm with the slightly crisp edges! We will be back!!! read more

What's up with the customer service? The girl serving us giving us really bad attitude , so I started giving her attitude as well and she did not like it. Even though the cookies were so good, her C.S gives this place 1 star. If you read this (white chick who dropped the chocolate ice cream cup) Get yourself some manners & fix that attitude. read more

I had an issue with the business, but the manager took care of it and actually heard me out over the phone. Feels good to be heard with respect. Now I'm extremely satisfied. Thank you all for making my night. Y'all have extremely good cookies as well read more

The customer service wasn't great at all, never said hi to us, acted annoyed and seemed irritated to serve us, the employee was very rude and when i asked to use the bathroom she ran and kicked the door open very aggressively so i could go into the restroom read more

I love Insomnia and actually prefer it over Crumbl or any other cookie place similar to Crumbl. I love how basic the cookies are and they are SO yummy! I tried the vegan ones as well and I preferred those over the regular cookies for some reason! This place hits the spot every time and the price is reasonable. read more

This is really the only cookie spot open after 8PM. I looked up the Yelp reviews to see if it was worth the drive as we are in central Phoenix. I seen a lot of negative things about the customer service but noticed everyone raved about the cookies so me & my bf decided to give it a try. The cookies are fire!!!! We ordered a dozen and got each flavor they had. The cookies come warm and have the perfect softness in the middle and crunch on the outside. The sugar cookie literally melts in your mouth. The chocolate chip was also a fave! Customer service could have been better. I mean I'm going to a cookie spot, who wouldn't be excited to serve warm delicious cookies?! The person who helped us seemed a little annoyed with his job but he helped us pretty quickly. 4/5 because of the location. You literally have to park in the parking garage or find an open meter. Pretty annoying just to grab some cookies. read more

Hands down my favorite cookie place. We move around a lot so I know where ever there is a university I can usually find an insomnia cookies. Their sugar cookie and white chocolate macadamia nut are my favs but really all of them are delicious. read more

Flavorless, overpriced garbage. It took over an hour to get 6 cookies delivered.

sucks. if you expect the cookies here to be comparable to like chip and crumbl, theryre not. they pretty much just sell Ben and jerrys ice cream and pillsbury dough cookies from Walmart and charge you +200%. just stay away. read more

Insomnia Cookies - Desserts Near Me - Tempe, Arizona

One of the best cookie shops in Tempe However, it's better to pre-order if u gonna take a dozen or more because it's usually busy and you can take fresh from the oven read more

The cookies are good, but not amazing. If you don't eat them right away, then the cookies get hard. The price is okay for the quality. The hours are convenient since they are open until late. The staff is for the most part friendly. Finally, the parking could be a little bit hard to get. read more

Insomnia Cookies - Desserts Near Me - Tempe, Arizona

I love the mini cookies. I got them everyday for a week once lol. They're literally so addictive.

I ordered from them and they canceled my order with out me requesting to cancel it. They are unprofessional and do not answer the phone, when asking for curbside or to talk to customer service. I tried to complain about what they did on 6/27, they said they will make it right on 7/28. Comes 6/28 which is today, I received an email saying that the order has been canceled again and that they issued me a refund. I don't understand these people, they have one location in Tempe, never opens it is doors and they don't live up to the orders, Very strange! I called again and this time Mary from customer service got in touch with a supervisor by the name of Melinda and decided to issue a gift card ($10) for inconvenience. The problem they are always closed and they don't live up to their orders! Very sad and not good business practice. Treat people with respect please!!!! read more

Incredible cookies and open late! Try the Reese's peanut butter cookie. It's to die for...

Fresh cookies are great! I just have two gripes with this company. 1) The cookies only seem fresh if you eat them right away. Due to keeping in a humidifier/warmer, they harden up pretty fast as they dry out from cooling down outside that environment. If you can't eat it right then, it may not be worth it. 2). Someone in corporate doesn't understand what a "Pint" is. Pint is a measure of volume in the United States and not a measurement of weight. While their cheap ice cream is definitely overpriced for a pint of ice cream anyways, I really don't appreciate buying a pint of ice cream and then finding out that the container is only about 3/4 full because they are weighing it to 16 ounces (1 pound) rather than filling the container to 16 ounces by liquid volume. (Since some ice creams are more dense than others and they measure by weight, it is very conceivable to only have filled the pint size container to half of what it should be.) It should not be advertised as a pint if it is not a true pint. read more

I feel like it's your average cookie shop. The cookies were insanely sweet, like I could feel my teeth hurt after. They were out of some ice cream flavors when we went so that was a bummer. The ice cream was subpar too. There is only two bar stools in the store too, there's a Starbucks next door I recommend sitting at if you're not going to walk and eat your cookies. I guess I just don't understand the hype of $3+ cookies. read more

Insomnia Cookies - Peanut butter cookie and cookie dough ice cream - Desserts Near Me - Tempe, Arizona

Without a doubt the most delightful chocolate chip and M&M cookies in Arizona! Please give them a try you won't regret it

The cookies are not bad but i felt completely insulted when I went there. I was using the bathroom and the worker knocked on the door and made me leave the bathroom saying that "the bathroom is not for costumers" which cannot be true since there is a unisex sign right outside and there is no sign saying "employees only" or anything like it. I would completely understand if she told me that i could not use the bathroom because it was late and they had cleaned the bathroom for the next day or whatever the real reason was she didn't want me to use the bathroom. But saying that "the bathroom is not for costumers" was an obvious lie. Even if it was true, i was already in the middle of using the bathroom and not letting me finish is just completely rude. I also had just spent $80 on cookies! Really not acceptable. The lady in the front was very nice but that lady in the back completely ruined my experience. read more

They are never open when they say they are supposed to be. This has been going on for the last few months. Terrible management and seriously unprofessional. read more

Not worth your time. I had an order set for 1 AM delivery, It is now 1:39 and the order is still not here. I called customer service twice and received two different answers. First answer said the cookies were on the way and had left 7 minutes ago. That was obviously a lie as I live right down the street from the store and per Apple maps the store is 6 minutes away. The second call resulted in my cookies still being baked and that it would Be an additional 10 minutes Website tracking is inaccurate and unreliable. Customer service clearly doesn't care about your call. Do not waste you're time with this business, Tempe offers plenty of other late night food services. Use something else. Update: the cookies showed up and tasted like subpar groceries store cookies. You're better off baking nestle toll house cookies. read more

I wanted so badly to love this location for 3 reasons. 1. It's super far from where I live and 2. Well, the name is awesome, and the menu options are vast compared to other cookie shops. And 3, I had to pay to park... However, I am huge on customer service and I was not treated fairly by the cashier, Quanisha. There were 2 ladies ahead of me that she was ki-ki-ing with when I walked in. Quanisha even went on to tell them how she began management at 21! I'm thinking, wow, what a sweet, vibrant person. Wrong!! When she took my order there was no greeting, no eye contact, no nothing. Didn't offer me the free cookie, I had to ask for it. She even balled my receipt up, mumbled something and went to tend to a toddler that I could hear in the background once my payment went through. . I called for her to come back, so that I could request a receipt, she didn't come. I had to open the door to get her attention. That was when I received my balled up receipt. My advice is, you never know who comes into your place of business, and it is imperative to treat everyone with the same level of respect! We are in a pandemic, and to have a job is a blessing in itself. Treat customers as if you want them to return. read more

Insomnia Cookies - Desserts Near Me - Tempe, Arizona

Very nice concept. Warm cookies served or delivered until 3am!!!! How can you resist? We stopped in for a late night treat. We both had an ice cream sandwich. 2 warm chocolate chunk cookies with vanilla ice cream in the middle. It was heavenly. The cookies were just like I like them. This was a delicious treat and well worth the calories. read more

TERRIBLE experience. Went with my friends to try some cookies since Crumbl was closed. The worker was no help to us at all as we are clearly first timers. She stared blankly at us and as soon as we started to order anything she would rudely interrupt us to tell us we can't get that or that they were out of that cookie. As we were ordering a different worker comes up and scoops 5 random cookies into our box and they were all wrong. Now on to the cookies. They were either raw and tasted like pladough or stale, crunchy, and over cooked. They were worse than store bought cookies. Probably the worst cookies we have ever had, oh and not to mention they were $19. Do yourself a favor and don't come here. read more