I wanted so badly to love this location for 3 reasons. 1. It's super far from where I live and 2. Well, the name is awesome, and the menu options are vast compared to other cookie shops. And 3, I had to pay to park... However, I am huge on customer service and I was not treated fairly by the cashier, Quanisha. There were 2 ladies ahead of me that she was ki-ki-ing with when I walked in. Quanisha even went on to tell them how she began management at 21! I'm thinking, wow, what a sweet, vibrant person. Wrong!! When she took my order there was no greeting, no eye contact, no nothing. Didn't offer me the free cookie, I had to ask for it. She even balled my receipt up, mumbled something and went to tend to a toddler that I could hear in the background once my payment went through. . I called for her to come back, so that I could request a receipt, she didn't come. I had to open the door to get her attention. That was when I received my balled up receipt. My advice is, you never know who comes into your place of business, and it is imperative to treat everyone with the same level of respect! We are in a pandemic, and to have a job is a blessing in itself. Treat customers as if you want them to return. read more

Insomnia Cookies - Desserts Near Me - Tempe, Arizona

Very nice concept. Warm cookies served or delivered until 3am!!!! How can you resist? We stopped in for a late night treat. We both had an ice cream sandwich. 2 warm chocolate chunk cookies with vanilla ice cream in the middle. It was heavenly. The cookies were just like I like them. This was a delicious treat and well worth the calories. read more

I love the mini cookies. I got them everyday for a week once lol. They're literally so addictive.

Incredible cookies and open late! Try the Reese's peanut butter cookie. It's to die for...

The cookies were good a little overpriced. I would have suggested online order due to the wait . I did an online order for mini chocolate chip cookies and paid and have not received my refund. So I won't be back read more

Without a doubt the most delightful chocolate chip and M&M cookies in Arizona! Please give them a try you won't regret it

Covid restrictions - mask and social distancing were followed as of Jun 3, 2021. The service was prompt but had limited menu. We ordered a couple of cookie-wiches and it was yummy! Due to covid, the readily available cookies and ice cream were microwaved and served. The ice-creams melted in seconds. I'll definitely give it another try. read more

My first time here was 2 weeks ago late at night I was craving ice cream and came across Insomnia Cookies. It was a little tricky to find because the sign was so small but I eventually found it with all the construction going on. They have a good variety of cookie options and the staff was pretty friendly. I went for the double chocolate chip cookie with a scoop of mint chocolate chip in a cup and it was sooooo good!! The cookie was warm and just delicious! Stop by and try it out yourself! read more

Insomnia Cookies - Triple mint threat - Desserts Near Me - Tempe, Arizona

The cookies are not bad but i felt completely insulted when I went there. I was using the bathroom and the worker knocked on the door and made me leave the bathroom saying that "the bathroom is not for costumers" which cannot be true since there is a unisex sign right outside and there is no sign saying "employees only" or anything like it. I would completely understand if she told me that i could not use the bathroom because it was late and they had cleaned the bathroom for the next day or whatever the real reason was she didn't want me to use the bathroom. But saying that "the bathroom is not for costumers" was an obvious lie. Even if it was true, i was already in the middle of using the bathroom and not letting me finish is just completely rude. I also had just spent $80 on cookies! Really not acceptable. The lady in the front was very nice but that lady in the back completely ruined my experience. read more

Crisp, gooey fresh cookies! Can't go wrong! I love how late they are open for delivery too, especially speaking as someone who always gets a late night sweet craving! read more

What a joke, i ordered cookies for delivery and i check back about 45 mins later and it says "order canceled" i call the store and she says that it was canceled by the Postmates driver. She says she resets it to be delivered, now at a later time. I get another message saying my order was canceled. I never got a reschedule, never got a call telling me what was going to happen or if i was going to get my money back. I'm now sitting on hold with these assholes who can't even pick up their customer service phone. I've been on hold ten minutes and still nothing. I'm never getting cookies from this joke of a company again. Btw this is the second time this has happened. What a fucking joke. read more

Warm, soft cookies. They even have ice cream cookie sandwiches. This place is so good! read more

Insomnia Cookies - Desserts Near Me - Tempe, Arizona

Depending on when you go and who you talk to it could mean the difference between quality service and cookies and the worst experience. Cookies are always delicious. read more

TERRIBLE experience. Went with my friends to try some cookies since Crumbl was closed. The worker was no help to us at all as we are clearly first timers. She stared blankly at us and as soon as we started to order anything she would rudely interrupt us to tell us we can't get that or that they were out of that cookie. As we were ordering a different worker comes up and scoops 5 random cookies into our box and they were all wrong. Now on to the cookies. They were either raw and tasted like pladough or stale, crunchy, and over cooked. They were worse than store bought cookies. Probably the worst cookies we have ever had, oh and not to mention they were $19. Do yourself a favor and don't come here. read more

Food is delicious. Service Sucks sucks. Ambiance is ok because the smell of cookies.

Cool concept... however, don't order this on a weekend night... the two hour wait diminishes the concept. On top of that, the order arrived incorrect. I asked for them to send the missing ice cream back out and asked if it would take another two hours... their answer "it could take until close." Couldn't offer a partial refund... offered a customer service number... terrible service. Just another company that contributes to the downfall of service in this country. Thanks for coming to my Ted talk. Almost forgot the app made me start over numerous times while ordering! read more

Fresh cookies are great! I just have two gripes with this company. 1) The cookies only seem fresh if you eat them right away. Due to keeping in a humidifier/warmer, they harden up pretty fast as they dry out from cooling down outside that environment. If you can't eat it right then, it may not be worth it. 2). Someone in corporate doesn't understand what a "Pint" is. Pint is a measure of volume in the United States and not a measurement of weight. While their cheap ice cream is definitely overpriced for a pint of ice cream anyways, I really don't appreciate buying a pint of ice cream and then finding out that the container is only about 3/4 full because they are weighing it to 16 ounces (1 pound) rather than filling the container to 16 ounces by liquid volume. (Since some ice creams are more dense than others and they measure by weight, it is very conceivable to only have filled the pint size container to half of what it should be.) It should not be advertised as a pint if it is not a true pint. read more

Just got some cookies here and are absolutely delicious. The chocolate chunk, chocolate chunk with m&ms and the oatmeal raisin all spectacular. Definetly recommend to check it out. read more

After having a terrible morning, I decided to go treat myself with a cookie. They had a decent selection of cookies and also a decent selection of ice cream from which you could make an ice cream cookie sandwich if wanted and also larger things like Cookie Cakes. There was a smaller cookie cake that said "Sorry about your day-- Have a cookie" that I was tempted to get but couldn't justify pigging out on the giant $10 cookie by myself. I instead chose to get a Deluxe Smores Cookie which was at a higher ~$3.5 price point than the standard cookies ~$1.75? (Don't quote me on these prices-- I don't fully remember) but it was significantly bigger and had more complex toppings with marshmallows and cracker crumbs. The first thing that surprised me was my cookie was handed to me warm! Yum! I took it with me, sat down, and took a bite and the middle was nice, soft, and gooey. A pretty good cookie! Really hit the spot. The prices seem to be on the higher side of the spectrum but with the variety, deluxe options, and the novelty of a warm cookie I'd say I'd easily go here for cookies alone if you have a hankering rather than somewhere else like slickables which, although also has good cookies, doesn't serve theirs warm. I can't compare the two when it comes to the taste of their ice cream sandwiches, though. But on the base level, Slickables has their price point beat on that for sure. l also saw that they had a vegan cookie available if that interests anyone! Like cookies, don't mind splurging for a desert? Give them a try! read more

Insomnia Cookies - Desserts Near Me - Tempe, Arizona

Never have anything in stock, always short staffed, 0 parking, no one knows how to do their job, very unprofessional, hour long wait for mobile orders....don't even bother. Go to the Walgreens down the street on mill and pick up some frozen cookie batter and bake them yourself....you'd save yourself a load of money and a headache. read more

Oh my gosh!! Best experience I could ask for!! Cookies are very fresh and workers are so helpful!! Maddie helped us at check out and couldn't ask for better help! So sweet and helpful. Need more insomnias and workers like this around! Get the White Chocolate Macadamia Nut Cookie!!! Best around for surw read more

We came in at around 10 PM, and we were the only two people in the place. It was dark and the staff wasn't too friendly. It was overpriced, the cookies weren't even that good, and to top it all off, they even messed up our order. It's literally just two cookies with some ice cream in the middle. It's a shame because everyone seems to love this place! Maybe just an off night. read more

Excellent cookies! They especially taste great when baked fresh! My only criticism is that they don't taste as good shipped or cold. They're best eaten fresh from the oven! read more

The cookies are delicious don't get me wrong but the service totally sucks ass, we waited in line for about 25 mins then as we were checking out we paid 37$ for 6 cookies and a big tub of ice cream since we paid for a deluxe and AFTER we paid the lady tells us oh actually we don't have any of the cookies you asked for do you want to trade them out for anything! Like seriously why didn't you checked before we paid!! So we only got all peanut butter and left with a small pint of ice cream at an hour!! read more

This place is the bomb waayyyy better then crumble...fresh cookies that will melt in your mouth. Perfect dessert after a great meal. Nice clean place and warm welcoming. read more

Insomnia Cookies - Brownie - Desserts Near Me - Tempe, Arizona

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Ordered 2 cookies and ice cream online. They got delivered and hour late and we only received 1 cookie. Tried to call customer service and was on hold for 30 minutes. Terrible service!! read more

We normally go to Slickables. Decided to try this place out. Terrible decision lol. Do not make the same mistake. Took 25 minutes to make two ice cream sandwiches, that they didn't even make do you covid? They can mix a whole Sunday, but can't put a scoop between two cookies? How is that a covid risk?? read more

Insomnia Cookies - Desserts Near Me - Tempe, Arizona

Never EVER order cookies from here for delivery. I ordered for my son at ASU and hours past the promised delivery time he still hadn't received them. I called the store and was assured they would re-deliver within an hour. They blamed use of a third party delivery service for not delivering the cookies as scheduled. Two hours went by and still my son had no cookies. I called the store yet again and this time they couldn't even find my order. Again they took no accountability and blamed the delivery service. At that point I just wanted a refund so I could order treats from another vendor. I had to call yet another number to get my refund. Worst customer service I've experienced in a very long time, espeically located so close to a college campus. I was warned by other ASU Moms that delivery had been an issue but I thought I'd take a chance. Never again. read more

So I totally love this place, and loved the girl working with Mandy on the night shift of 12/10/19- but Mandy is incredibly rude. Being that my group all work in the food industry, we understand the importance of good customer service. Not only was Mandy incredibly rude to the group, she was also extremely demeaning to her coworker. I'm not sure what possessed her to have the courage to speak to anyone that way, but I personally feel that no one in the work place should be treated that way. I truly hope senior management takes care of this individual, as I will see to it that all of my friends do not visit this location. Baked Bear would never. read more

I ordered 2 cookie sandwiches for delivery. When the order arrived it was left at my door and the bag only had one cookie sandwich in it. I called the store to get half my money back because they are a little pricey and I wasn't going to pay for a whole sandwich I didn't receive. The manager said I'll get my money back in my account by morning. It's been about a week later and still have not received my money back. The cookies were great but not the best service. read more

Great Customer Service, the cookies were very soft and warm. A little underwhelmed by the amount of cookie, but they sure were good!

The cookies were soft and fresh out the oven. My go to are the snicker-noodles. The location is a bit hard to find because it's on the busy street. read more

We place an order for cookies and we were really excited to get them. However, we waited for about 2 and a half hours and still did not receive them and we waited outside in the rain and wind and received no call or text or anything. :'( read more

While visiting my daughters in Chicago a couple of years ago, I was introduced to Insomnia Cookies...omg, gooey deliciousness! The S'mores cookie does it for me, so when I heard a location was opening in Tempe, I couldn't wait to have one...it is the only thing that can get me to waiver from my typical Whole30 regime...Worth every bite! read more

My brother sent a gift box for my wife for Mother's Day. The cookies came hot, fresh out of the oven and were delicious. The delivery guy was one of the employees and he was friendly and efficient. The website lists the prices which are reasonable and the personal delivery was excellent. I will be shopping here in the future! This is a great concept and it's close to our home in Tempe! read more

Cookies are amazing! Mask is required inside for now, and is just a grad and go type place. Highly recommend trying these amazing cookies. Chocolate chunk and sugar cookie are the best! read more

After reading all of these reviews this place has me scared to go back. They have no bathrooms, no parking and the worker who helped us was very rude. It sucks to see a place that has great cookies have awful workers and I can see they have problems with customer service. Places like this have such potential but will definitely get shut down for having awful workers and closing at times they should be open. read more

I wish I could rate this place zero stars. The girls who work here are unprofessional, and rude. Went in at 10:30 and they close at 1am and stated they washed their ice cream scoop already so they couldn't serve us ice cream and then on top of it said that due to certain circumstances they are actually closing early so they can't actually serve us at all. What??? How absolutely sad. I will NEVER attempt to come to this place again and you shouldn't either. read more

The guy that always wears a purple bandanna/headband is extremely rude and should not work anywhere in the customer service industry... I don't know how you can work at the one of the sweetest places in Tempe and not also be sweet... sincerely someone who's never coming again read more

Some of the best cookies ever! The deluxe cookies are slightly better than the smaller ones, in my opinion. However, the smaller ones definitely have more selection to choose from. I would rate their customer service around a 3/3.5 stars, but rated this place 5 stars simply because their cookies are amazing! Oh, and their cookie ice cream sandwiches are the best!!!! read more