Yesterday, I had an amazing massage and stretch session with Cam! Cam and the staff was very professional and I received an incredible massage that really focused on stretching out my limbs and relieving stress. The only thing I would recommend or improve is to ask for a room closer to the back to avoid hearing the traffic coming in and out of the building. Overall - I would highly recommend Illa Spa! read more

DO. NOT. BOOK. They will fraudulently charge your card and then tell you that they do not know how to refund your money. Spoke to the police: they have apparently been called to this "spa" for the same reason "too many times to count." It is truly bizarre that this place is still open. I blame myself for not checking the reviews BEFORE booking. Don't make the same mistake. read more

The business employs the typical bait switch tactics on Groupon. I tried calling the business before purchasing my voucher but didn't get a response I proceeded to ordering and used their own appointment website to book my slot and it was accepted. On my way there my appointment was cancelled. The receptionist first said that they don't accept vouchers and when asked why do they advertise on Groupon they said they're actually all booked up. Which is a lie because their booking site has appointments every 15 mins for that day and next several days. We told the receptionist that we would leave a review of our experience and left. I get a call from who I'm assuming is the business owner and was screaming at me on why we would leave a bad review. I explained to her our experience and she said that I probably don't know "computers" or English. She also texted me with the same tone and words. I reported the issue to Groupon and sharing my experience here. read more

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I booked a massage and reflexology with Hanna, the owner, based on a glowing recommendation from a friend. She was very rough with the reflexology, despite me telling her multiple times that I had an injury and I needed her to be gentle. I think she actually made me worse. I suspect that she only has one speed: she's strong and does a lot of pushing, pulling, and yanking, which I guess works for some people (like my friend) in some situations. But she apparently doesn't know how to do different and it was a really bad fit for me. read more

SCAM ALERT!! Something is OFF about this place, and I probably should have read the reviews first as it seems a lot of people have experienced the same. I purchased a Groupon to this Spa - when I went to make a booking on their website, it required that I enter the code (which Groupon specifically states NOT to use until you are physically at the merchant). In addition, it required me to enter my card details to make the booking. I called the Spa to make sure this is accurate - I was met with a VERY rude Indian lady on the line who returned my kind tone with hositlity and anger (not sure why, maybe bad day?). She then said I HAVE to put my card details and it will hold the amount of the treatments original price, $110 (similar to hotel/renting a car - but this was odd to me). I told her I already purchased the service on Groupon and that it was odd I would have to put my card information down and could she explain why for me to better understand - that seemed to have irritated her even more and she became even more hostile and said that's the only option I have and thats that. read more

Management (I dealt with Hanna for at least part of this encounter) is incompetent at best and fraudulent at worst. The initial massage was good, but I was seen 90 minutes late. I was promised a free service, and now that I've tried to redeem the voucher that was provided in compensation for the delay, which I had to ask for a couple of times, Illa is trying to claim that the voucher is for 20% off (it doesn't say that on the voucher), and that it's a general voucher sent to all customers. Stay away if you wish to avoid hassle. Sure, other places may cost more, but is your time and effort really worth a service that ultimately causes stress? read more

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Management was rude and provided poor customer service. I purchased a Groupon, but they refused to honor it when I tried to use it. This was especially frustrating because I had already had a disappointing experience during a previous visit. During my massage, the therapist was dripping sweat onto me and applied an excessive amount of cold oil, which made the experience very uncomfortable. Despite that, I decided to give the business another chance since I had already purchased the Groupon. Unfortunately, they refused to honor it. Based on my experiences, I would not recommend this place. It seems they are more focused on taking customers' money than providing quality service. read more

Absolutely horrible service & customer service. I booked a Brazilian wax and the woman had no idea what she was doing. Totally botched the wax, hair not fully removed, left me sticky, admitted she didn't know how to work with course hair as she was doing my wax and then began to thread what she could not wax. I called to let her know I was displeased once seeing these results at home and she said come back.. which is an absolute no! She completely overworked the skin and the discomfort is 10/10. I would never recommend anyone to go to this place but especially anyone of color. read more

The young lady who greeted me was very sweet and welcoming, which I appreciated right away. However, she didn't have any background information about me or the areas I wanted her to focus on during the massage. She did ask if I needed to use the restroom, and after I said no, she promptly took me to the room--something I appreciated since I was on my lunch break. As for the massage itself, the first 15 minutes felt quite intense, as she used her arms with a lot of pressure. I didn't mention anything because I had seen similar feedback in the reviews and expected it. I chose this spa because I had a great experience here years ago, and I was hoping for something similar. To her credit, she made sure I was comfortable throughout the session. Once she got into the flow, the massage started to feel good, but she didn't spend much time on any one area, and the time spent on each part felt uneven. I did have to cut the session short by five minutes to return to work, which she was understanding about. I used a Groupon for $47, which was a great value. I believe the young lady has great potential--she just needs more experience. I would definitely return when I have more time and give her more guidance on where to focus! read more

Wow. I bought a Groupon deal and called to make an appointment to celebrate birthdays and Mother's Day with a friend. They told me to just book online and enter the Groupon code, so I scheduled it two weeks in advance. Then, about an hour and a half before my appointment, they texted me saying they were canceling because they had "too many regular bookings." So the spot was available when I booked two weeks ago, but once they got more full‑price appointments for Mother's Day weekend, they decided to cancel mine instead. Very professional. read more

I never post negative reviews, but this situation warrants one. I purchased a Groupon for massages at Illa spa, took time off of work to go (a rarity!), and when I arrived, I was told the owner refused to accept the Groupon! Instead, I was told that "since I was already there, they could offer me a discounted service." Kind of felt like that was their shady business model. I contacted Groupon support, which will be issuing a refund, but this isn't a way to treat customers. With dozens of other options, don't waste your hard earned money supporting a shady business owner. read more

Illa Spa - Hair Removal Near Me - Washington, DC, District of Columbia

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Illa made accommodations for me & my 2 friends when we decided to have a last minute spa day. I got microdermabrasion & a full body massage. My massage was SO relaxing & my microderm treatment was very thorough. I went last weekend & this week I've been receiving compliments on my skin from friends/family asking what I've had done. For a full body massage plus the facial you can't beat the price. I will definitely be back soon! read more

Make sure to come early because you have a lot paperwork to fill out, which make sure to mark the spots where you don't want them to touch you. I wish they had options where you can choose female or male masseuse. Also, the option if you want more relaxing to them digging into the knots. I recommend checking out Groupon for cheaper prices. read more

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READ THE REVIEWS! AVOID THIS PLACE LIKE THE PLAGUE! I purchased 2 groupons for Illa Spa. I paid $46.40 for each groupon to be used for a 60-minute signature massage ($105). Time flew and both of the groupons expired. I chatted with groupon customer service and asked what my options were and was told that the $92.80 I paid ($46.40 x 2) could be used towards the same treatment. (screen print below) I made an appointment and received the massage and then went to pay. I told the therapist I had two expired groupons and that the amount paid of $92.80 would be used towards the purchase and I'd pay the difference (as instructed to do so by groupon customer service, which I showed him). He asked if I told the manager about the groupons when I made the appointment. I did not. He called the manager, Hanna, to make sure it was ok and she went from 0 to 100 and started yelling. (After reading the other reviews, this now doesn't surprise me at all) and told me I needed to let them know I was paying with groupon credits before I booked the massage. She told me that I could not use the credit yesterday for that massage but I could use it the next time I go there because they have to put it in their system differently because I booked the appointment "the wrong way." Umm... what?!? I asked her, since I already received the massage, can't they just "put it in their system" however it was needed and I would pay the $105 and put this $92.80 credit towards it and pay the difference? And why on Earth wouldn't she allow me to take the credit yesterday but they would allow me to take it in the future? Hanna then told me (nice and loudly) that I needed to pay for yesterday's massage in full with cash or credit card and could not use the groupon amount that day and that they have cameras on site and if I don't pay in full with cash or credit card she would call the police. I saved her the hassle of calling the police and I called the DC Police non-emergency number myself and reported the incident and gave them a heads up about exactly what was happening. I then was able to "surprise surprise" somewhat resolve the issue with a level-headed woman working at the front desk named Tresa, who was in one of the back rooms earlier. She explained that they book groupon clients differently and that I did indeed book the appointment incorrectly. Even though their instructions on the "right way of booking an appointment" are nowhere to be found. Got it. Makes perfect sense, right? I asked Tresa if she could edit the booking to however it needed to be input to reflect the $105 and then use the $92.80 credit. Nope. She said she couldn't. She explained to me that when clients use these expired groupon amounts that the establishment doesn't actually get any money. They only get money when the groupon is used before the expiration date. Whether this is true or not, I don't know. And frankly, from a customer point of view, THAT should not be my problem. But according to Illa Spa, this is now apparently not a groupon problem, this is not an Illa Spa problem, but this is passed onto the customer and becomes a problem for the customer to figure out? Very much, NO. In essence, Illa Spa makes you pay in full (and refuses to accept your credit) but then accepts the credit the next time you book a treatment on a future visit (as if THAT is ever going to happen again in this lifetime), so they can net a similar profit amount, as if you would have redeemed the groupon before it expired in the first place. Clever workaround? Fraud? Horrible way of doing business? Shady lady realness. Call it what you will. The choice is yours. So my suggestion, which ended up being our "resolution," was for Tresa to agree to write me a letter to provide to groupon that Illa Spa agreed to allow groupon to refund me for the $92.80 because they refused to redeem my groupon credit. And I ended up paying full price and I will hopefully get my $92.80 credited back by groupon. This goes beyond absurd. This goes beyond crazy. This was worse than an SNL parody on horrible customer service. It's truly unbelievable and sounds exaggerated until you experience it for yourself. So imagine going through all this literally minutes after receiving a massage. Do you think I felt better after getting my massage? Thanks to Hanna, and the staff at Illa Spa, and the way they run their business, I left feeling stressed, frustrated, annoyed, and furious and ended up with a migraine headache. Thanks so much. And I paid full price for that. Nice job, Hanna. Another sucker walked into your trap! Choose a charity and give them $105 instead of paying for anything at Illa Spa. You'll feel better than going here and you will have helped someone else in need in the process. read more

Illa Spa - Groupon's instructions on how to redeem the credits for the $92.80 I paid for the 2 groupons which had expired. - Hair Removal Near Me - Washington, DC, District of Columbia

"I've been a loyal customer for nearly 10 years and have consistently had an excellent experience. The staff is always punctual, professional, and incredibly friendly, making each visit a truly relaxing and enjoyable one. Highly recommend!" Maria read more

The worst spa experience! I was treated like a piece of meat. I hated the massage (it felt like the person watched 2 tutorials and just went for it) and asked to stop like 20 min in. The masseuse refused and asked to "teach him how to make me happy". I felt bad so let him go on... After the session I confirmed with the receptionist that the Groupon went through and no additional payment required. The next day I got a text that the place will report me to police for fraud and asked to pay full price ($110) in addition to the Groupon. Got 15 calls during work hours and multiple texts with threatening and harassment. All of them were saying that I owe them money and I'm not allowed to use Groupon. See screenshots. read more

Illa Spa - The text from Illa spa. - Hair Removal Near Me - Washington, DC, District of Columbia

just now NEW I found out about this business via Groupon and purchased a voucher for waxing services. The appointment went well until it was time for payment, and I was informed that they only accept vouchers from 12-3 PM during the week and that I would have to pay full price. Since then, I have spent months trying to schedule another appointment so I can finally use my voucher to no avail. When I schedule online, the appointment gets canceled with no follow up email or phone call to explain. And when I try to schedule over the phone, I'm told they can't help me and to go online. It's frustrating and extremely unprofessional and there is also no way to reschedule appointments online and they also refuse to assist with that over the phone. read more

I received the 50 min European facial and 50 min Swedish massage deal from Groupon as a Mother's Day gift. I haven't heard of the spa before so I went to Yelp and was concerned about some of the negative reviews. I was going to pass on booking an appointment but decided to go ahead and book it online. Boy am I happy that I did! Once I arrived, I decided to pay an extra $15 to upgrade to a deep tissue massage and it was the best massage I received since the one I had on India almost 20 years ago! Also the European facial was everything I expected and I left my face glowing! I will be recommending this spa (and Hanna) to my friends. read more

WILDEST "CUSTOMER SERVICE" EVER! Earlier today (Wednesday) I bought a Groupon and called to schedule a massage for Friday as part of celebrating my birthday. I called a little after 2pm and booked for Friday at 2:30pm. The person on the phone was rude, but like, whatever. At 2:35pm I get a text asking if I'm close by. I respond that I'm booked for Friday. At 2:39pm I get a call from a number I don't recognize. I answer, and it's the rude woman from earlier. I tell her I'm booked for Friday and she cuts me off, shouting "YOU STOP TALKING. I SPEAK AND THEN YOU SPEAK" and then continues shouting at me that I booked for today, and because I'm not there, due to their cancellation policy I lose the Groupon. I calmly state that I booked for Friday, not today, and they've made a mistake, and she cuts me off again, still literally screaming at me that I booked for today (apparently I booked a massage at a place I live 30 minutes from 20 minutes in advance?) and I can't use my groupon and she hangs up on me. A few minutes later I receive a call from a massage therapist there who asks if I'm coming in. I explain what happened and he was extremely apologetic and offered to reschedule me for Friday. I believe his name is Anthony--extremely polite and apologetic; agreed the woman should be fired, etc etc. He says that there is not a manager there that I can speak to about this issue. While I'm on the phone with Anthony, I receive 4 text messages through iMessage in a row apologizing for the "front desk talk like that" to me, stating her mother is hospitalized and she's having a "very difficult time." It is then explained that there was a mix-up with someone with my same name, and they didn't mean to tell me I was today. The massage therapist was blamed for this, but since it was the woman that called me, I'm assuming it's actually her fault. I said I need to speak to a manager, and she tells me that she is the manager and I can come tomorrow. I can't make it tomorrow, and I asked this "manager" to call me. She does not, so I try calling. Three times. No answer. I have a suspicion something weird is going on, and I call from a different number. And who should answer the phone? THE WOMAN FROM THE FRONT DESK WHO YELLED AT ME. I have no clue if she is actually the manager or was just pretending to be? But no wonder she didn't answer when I called! I tell her at this point that there is no way I'm paying for a massage after all this, and she yells at me AGAIN stating I won't be receiving a refund and if I don't come in tomorrow I can't use the Groupon. I have never had an experience this bad with customer service. I truly am in shock. I tried to call back Anthony, but my calls are still not being answered. Avoid this place like the plague! read more

Illa Spa - Hair Removal Near Me - Washington, DC, District of Columbia

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It was my first time here due to a gift from my sister who apparently has come here a few other times. I have to say the massage was just ok. It didn't feel very professional. She didn't even bother to ask any questions as far as pressure or if she needed to watch for anything etc... I have to say the service was poor in comparison to other massages I've gotten in other places. Not only that, but my sister is or was already a customer and she didn't want to grant her a coupon she had from the pandemic. Because according to her, the pandemic was in 2019 Like hello! I think anyone could confirm that the pandemic was in 2020. And many people just didn't feel safe to go out to places like this. In other words, she said this would be her last time coming. She was a bit rude and honestly her massages was not very good either. Great location though! But I would find another massage location also based on the already reviews I see. I probably wouldn't have come here to begin with, but as I mentioned at the beginning, it was a gift read more

Honestly, the worst experience I've ever had with a business in DC. I booked a Swedish massage through Illa's online portal, which allows you to credit Groupons (including expired Groupons) toward the massage. I had an expired Groupon for a Swedish massage. The Groupon terms, which the business presumably agreed to, states that "the amount paid will never expire and may be applied toward any goods or services offered by the merchant if the original goods or services . . . . are no longer available." I enter my Groupon number on the online portal, with the understanding that my cost will be the difference between the amount I paid for the Groupon and the total cost of services. I show up for the massage a few minutes early. The front door is locked, even though it is within business hours. I knock a few times, call (nobody answers), and sit down to wait. The massuese (who is perfectly nice and friendly) shows up a few minutes after my massage time, but doesn't know how to get in. Accordingly, I'm stuck waiting in the lobby for what is supposed to be a relaxing massage for 30 minutes until she finally figures out how to get into the spa. She asks for and I again give her the Groupon number before the massage. The massage is fine and, trying to be a good customer, I tip the masseuse over 20% on the total cost of the massage. The masseuse says I don't have to pay anything because I have a Groupon. A few days later, I notice that Illa has charged me for the full amount of the massage, without any savings from the Groupon. No problem, I think, probably just a mistake on their part. I call them, my masseuse answers, and assures me that somebody will call me back. Days go by and no contact. Because nobody has bothered to call me back, I submit a credit card chargeback a few days later. Finally, five days after my call and more than a week after the massage, I get a text saying "u paid we don't have anything sale Groupon Swedish massage only before corona we did. So U don't booked Groupon voucher massages." I explain that I gave the Groupon number at two stages -- before the massage and also online. The owner says that's not true and that they checked on their camera (unless there's audio, how could a camera show if I gave the voucher number in-person, let alone online?). I get frustrated by the owner's attempts to gaslight me. The owner proceeds to ask me to stop texting them and gives me a pleasant, "Hopefully u understand your place." What a relaxing experience! To put it mildly, not a place I recommend giving your business. read more

I got the Groupon for the European facial. I was concerned by the reviews about having issues with using it but I had no problem at all. The two people I dealt with at the front desk were great. I booked online and the owner asked if I could move my appointment by a half an hour but that was not a problem at all. My skin did look really great afterwards. The only reason I did not give it a five is because I spent a lot of time in the room alone. Rather than doing a massage while the mask was on, the person doing my facial left the room so it did not feel like I got my full facial. Otherwise I recommend. read more

I got the 1 hour massage. When I went in the first 5-10 min they told me to undress. After 10 min the girl came in. For the next 20 min, the girl literally just leaned on me for 2-3 min without moving. The girl was actually using her cell phone texting. I can hear the clicks. She adjusted and proceeded to lean in me as a phone stand. After 20 min I was about to ask when does the massage start. 30 min in and she put oil on her hands and did a very light massage. The girl told me my massage was over 10 minutes early. I can't believe anyone would use their cell in the middle of a massage. read more

Called before purchasing Groupon voucher for european facial to make sure the type of facial included extractions. I was told to purchase at establishment bc it would help them out- The facial itself was a joke. She scrubbed my face w an exfoliant and put a sheet mask on. The extractions lasted 3-4 mins. Again, a joke. While paying, I showed that Groupon had a promotion making the facial 44 dollars. The lady began to SCREAM and threaten to call cops! Lol if I had the time and energy to fight for 10 bucks I would've but instead, I handed her the card. In summary, don't waste your time. read more

DO NOT BUY THIS GROUPON! This is the WORST customer service I have ever encountered in my 30 years on this earth. I bought a Groupon for my cousin to get a massage. I made an appointment on the website, which asked for the Groupon and voucher number. I looked at my credit card and saw that they charged me full price. So I called them and tried to resolve this. The woman at the front desk said they would not refund me, and I would have to pay full price as well as the Groupon. I told her I wanted to cancel and she said she would not give me a refund and hung up on me. I called her back but she did not answer. My cousin called and she picked up immediately. She tried to explain the situation again but was also hung up on. Then she TEXTED my cousin that she was busy... So I texted her back that if she did not refund me, I'd file a claim with BOA trying to get my money back and BBB. She told me that I was blackmailing her, that she had my tax info, and that she was going to file a police report on me? What's crazy is, I'm not the first person she's done this to, as I read the same thing in another review. I just want my money back. What could have been an easy fix quickly became a nightmare. I'm sure the massage therapists are great, but nothing could be worth dealing with this receptionist. DO NOT COME HERE. read more

Illa Spa - Form to make an appointment - Hair Removal Near Me - Washington, DC, District of Columbia

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I've been to this spa plenty of times and continue to come back. The service is great. Very helpful with scheduling. I went today and massage was amazing. I event brought my aunt who loved it. Sooo relaxing read more

Illa Spa - Nice room and ambiance - Hair Removal Near Me - Washington, DC, District of Columbia

Absolutely atrocious customer service. They sent me an email requesting to change my appointment time, which I did not see, but no effort was made to confirm that I knew they could no longer make my time. When I arrived for my appointment and they could not accommodate, I rescheduled it, but said I would need to call and confirm that day. The man at the front desk said fine. I called 6 hours before my appointment and asked if I could find a different time. The lady was INCREDIBLY rude, immediately defensive, immediately saying that they would have to charge me. I said keep my money, I'll leave a review. I immediately get a threatening text! Place is shabby and unclean to boot. Don't waste your time. read more

Illa Spa - "Customer Service" - Hair Removal Near Me - Washington, DC, District of Columbia

My therapist Ciara was amazing!!!!! I went in for the one hour massage and left completely relaxed!! She was neat and well put together. She paid attention to my problem areas and made sure I was comfortable the whole time! She made sure I was draped properly so I wasn't exposed in any way. Which made me very relieved because you can tell she def knows what she doing and it shows!! I'll def be back and I ONLY WANT HER!! I recommend if you go here book with her as well she's AMAZING!!!! read more

I went in for a massage as a walk in. They charged me in advanced for one. Second they assigned a therapist to me that was ill prepared to conduct a meaningful massage. During the 60 minute massage she was on her cell Phone the entire time. She left the room on two occasions for about 5-10 minutes each time. I will never go again, nor would I recommend this spa. read more

The AC was broken and it was sweltering in there when I arrived. When I asked why they hadn't informed their clients that day, the front desk person assured me that the actual massage room was cool so I went in. Nope. There was a fan on but it was pretty uncomfortable, even after undressing. Then the massage therapist put a scratchy towel over my back and massaged me through that. No oil or anything. I was so hot and miserable, I ended up asking to stop early. When I went to pay, the therapist scoffed at my tip and asked for a higher one (that would have been about 50 percent). There used to be a guy named Anthony who was amazing and I would go specifically to see him. But this was my last visit. read more

The massages here are amazing and very affordable! They listen to exactly which areas you want focused on and are very gentle yet thorough!

First time I've read the Yelp reviews here, which are really surprising. (I'm also noticing a lot of new accounts with just one or two reviews...) I found Illa through Groupon like many others, but have since then booked through packages I've purchased at the Spa. I use their website to do all bookings and my packages are noted in the system. It also allows me to book for other family members. The process is pretty straightforward and they text you when confirmed for your time. I've only had one cancellation, which they said was for water outage in the neighborhood- understandable due to sanitation and hygiene. The pricing is very competitive in DC where massages can run up to $2-300. It's not a luxury spa, there are no jacuzzis or saunas to enjoy beforehand and the spacing in a row house style building is definitely on the compact side. That being said, I've always had decent massages here and can count on their professionalism and timeliness for service. I've used groupons twice and had no problems booking through their website, just make sure you look for the "third party voucher" section availability. It's understandable that they keep prime times for full priced customers and I've never had a problem finding a slot. Location is great, check out some of the cute restaurants in the area. Don't forget to tip! read more

DO NOT GO HERE FOR YOUR PEACE OF MIND I purchased this Groupon some months back and realized it would be expiring in the next week. I should've been tipped off to the confusion that would ensue when I called repeatedly with no answer and was forced to leave a voicemail. I never received and call back and ultimately reached someone after maybe the third day of calling. I asked for an upcoming appointment and the woman that answered abruptly informed me that I would only be able to do so on their website. I'm making the appointment and apparently selected the wrong option to indicate that this would be a Groupon service - mind you, the screen that I arrived at did ask for whether this service was a 3rd party voucher, at which point I entered the Groupon number. I asked the representative whether my card would be charge as it seemed odd since I already purchased the voucher, however, she informed me it would simply be a hold and the charge would roll off once the service was redeemed. I'll admit this did make me slightly uneasy but I continued and confirmed the appointment. I arrived at the appointment early and checked in, where I inquired again about the pending charge on my account and to ensure that it would fall off my account. Unfortunately, the only person present was the masseuse who appeared to knowing nothing regarding the payment logistics. I asked if a manager was present and she informed me that I would have to call the number to speak with someone who can assist, which is when I learned that the coordinator of this whole foolish operation was off site. I get ahold of the woman whom I allegedly spoke to the day before, and I inquired as to whether the charge would just be a hold or an actual charge. She gave some roundabout explanation telling me that I had made the booking incorrectly and that in this case it would be a charge. I informed her that I would hope to seek a reimbursement or some sort of extension of my Groupon as I specifically called the day previously to avoid this confusion, and followed the instructions as best as she had indicated. This is where things get really colorful. The woman then begins yelling "well this is your fault, this is not our fault or our computer's fault so we can't help you." I was so caught off guard by the hard turn in the chain of events that I was stunned for a second but it gets better. I recollect myself and say, "well if there was a mistake made I'd like to figure out how to best ensure that I only have one service" knowing that at this point I don't want to even bear have two potentially horrific experiences at this place. The woman then continues to shout "no this is your fault, we can't help you. You tried to blame this on us but there's nothing we can do. FUCK YOU! FUCK YOU FOR BLAMING US!" At this point I hung up the phone and canceled my appointment, but never in a million years have I ever encountered such brazen rude behavior by a service industry person. I had to share, as many other Groupon customers encountered similar shady dealings of what appears the staff members knowingly not being completely clear and forthright so that customers would ultimately end up with two services, and no one should be subjected to being cursed out and verbally attacked when ultimately looking for peace at spa. NEVER AGAIN read more

This place has the worst and rudest customer service of any business I've ever spent money at. If you purchased a Groupon, don't bother trying to use it, as they will devise a way to screw you out of its value, or alternatively allow you to redeem it only after reprimanding you about unwritten scheduling rules. If you're looking for a massage, I would recommend any place in Washington D.C. other than this one. read more

DO NOT GO HERE - DO NOT BUY THE GROUPON I had a HORRIBLE experience here. I apparently made a mistake booking my appointment (I still don't understand how?) but their website did not show an option for Groupon pricing so I selected a regular Brazilian then selected, "yes, I have a third party voucher/groupon" and put in the Groupon number. Sounds sufficient to communicate that I have a Groupon, right? Nope. I arrived and an INCREDIBLY rude woman informed me that because I booked the full price I would be paying full price and she didn't care if I had a Groupon. Apparently there is a quota for how many Groupons they will take in one day and I should have somehow known this. She barraged me with such insults as- "Don't you speak English" "Can't you read?" "I don't need you as a customer" I literally told her, I'm not trying to be difficult I just don't understand what I did wrong and why we can't fix it. She was incredibly rude, began to ignore me and MOST IMPORTANTLY ****SHE WAS NOT WEARING A MASK DURING A GLOBAL PANDEMIC**** BEWARE do NOT go here read more

So I've had my fair share of massages, and I gotta say this was fantastic! My fiancé's back has been aching so I got him (and me!) a couples massage for his birthday. I started by looking on Groupon, and cross checked with yelp to make sure the spa had good reviews. This place doesn't have the greatest reviews but I decided to give it a try anyway (mostly because of the price - we are both on a major budget since we are saving for our wedding). I called them to see if they had any appointments for the next day. The lady who helped me was very nice and responsive. She said she would call me back with the availability and was really great about working with my tight schedule. She also honored the groupon price without me having to actually purchase the Groupon. (Couples massage was $100!!!!) The place itself isn't the most luxurious of places but also not the worst place either. They tried to make it a relaxing environment but also had random boxes in the corner, which kinda ruined the vibe. When it was time for the massage, a woman escorted us into a room that was kinda nicely decorated. The massage itself was VERY good!! It's now 3 days later and my back still feels great! My fiancé also loved the massage. And the massage beds were heated!! Will definitely be going back here for an affordable massage! Overall, the aesthetics of this place could be improved, but the massage itself was great! I'll be going back! read more

This place is a scam. I purchased a Groupon and reserved an appointment online. Their online system was impossible to understand. Then after my massage, they charged me full price and refused to accept the Groupon. So I paid double for an average-at-best massage. I had already paid for the Groupon and I gave the owner a chance to correct the issue and refund the difference between the Groupon price and the full price they charged me, but she rudely refused. This place is a complete scam. Also, there are flies EVERYWHERE. read more

I had been here years ago on a Groupon and the facility was fine and the massage was decent. I came back on Classpass credits and this spa has gone downhill. First I waited outside 5 minutes to be let in after 2 unanswered phone calls. Then I waited another 15 minutes for my massage- the masseuse was also the receptionist. I paid for a Swedish massage but received a Signature massage which is 1 hour of having an elbow jabbed into your back. I left with tons of knots still in my shoulders despite asking the masseuse to focus on that area. To top it off, I have SCRATCH MARKS all up my thigh from the something sharp on women's hands. It felt like a callous and since it was so dark inside the room I didn't notice until I went home. I contacted the spa with pictures immediately and no one has responded (that was 3 days ago). Classpass refunded my credits but I'm still stuck with the tip for this overall awful experience and horrible customer service read more

Illa Spa - Stratch marks left on my thigh from the masseuse - Hair Removal Near Me - Washington, DC, District of Columbia

This one-star is for the service and treatment I got before I even was able to to get to the Spa. I purchased two Groupons and called to make an appointment. I made my appointment for a certain date, let's say XYZ. 3 weeks before the XYZ appointment, I began receiving a barrage of texts from the Spa, asking if I was showing up. I said no, my appointment isn't for 3 more weeks, on XYZ. They began to say I received a confirmation and should have said something then. I never received a confirmation - I even went back to look for it, in case I did receive one. I then received a threat that if I didn't show up right now, they would redeem my vouchers and that would be that. I told them not to threaten me. I immediately contacted Groupon who allegedly claimed that they would resolve the issues with the Spa, but seeing as there are a ton of Groupon related issues in these Yelp reviews, this Spa isn't taking this criticism in and doing anything about it. Groupon ultimately refunded me. And so, I never actually set foot into the Spa, because why would I? All I can say is AVOID!! There are so many spas in DC, and this just isn't worth it. read more

I had a deep tissue massage, and it was everything I needed. I am a performer, dancer and singer and I really needed release on my back m, neck and chest and the massage was full body but centered in every detail I asked for. 100% worth it. Go try it! read more