Yesterday, I had an amazing massage and stretch session with Cam! Cam and the staff was very professional and I received an incredible massage that really focused on stretching out my limbs and relieving stress. The only thing I would recommend or improve is to ask for a room closer to the back to avoid hearing the traffic coming in and out of the building. Overall - I would highly recommend Illa Spa! read more

Management (I dealt with Hanna for at least part of this encounter) is incompetent at best and fraudulent at worst. The initial massage was good, but I was seen 90 minutes late. I was promised a free service, and now that I've tried to redeem the voucher that was provided in compensation for the delay, which I had to ask for a couple of times, Illa is trying to claim that the voucher is for 20% off (it doesn't say that on the voucher), and that it's a general voucher sent to all customers. Stay away if you wish to avoid hassle. Sure, other places may cost more, but is your time and effort really worth a service that ultimately causes stress? read more

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I never post negative reviews, but this situation warrants one. I purchased a Groupon for massages at Illa spa, took time off of work to go (a rarity!), and when I arrived, I was told the owner refused to accept the Groupon! Instead, I was told that "since I was already there, they could offer me a discounted service." Kind of felt like that was their shady business model. I contacted Groupon support, which will be issuing a refund, but this isn't a way to treat customers. With dozens of other options, don't waste your hard earned money supporting a shady business owner. read more

Illa Spa - Hair Removal Near Me - Washington, DC, District of Columbia

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The young lady who greeted me was very sweet and welcoming, which I appreciated right away. However, she didn't have any background information about me or the areas I wanted her to focus on during the massage. She did ask if I needed to use the restroom, and after I said no, she promptly took me to the room--something I appreciated since I was on my lunch break. As for the massage itself, the first 15 minutes felt quite intense, as she used her arms with a lot of pressure. I didn't mention anything because I had seen similar feedback in the reviews and expected it. I chose this spa because I had a great experience here years ago, and I was hoping for something similar. To her credit, she made sure I was comfortable throughout the session. Once she got into the flow, the massage started to feel good, but she didn't spend much time on any one area, and the time spent on each part felt uneven. I did have to cut the session short by five minutes to return to work, which she was understanding about. I used a Groupon for $47, which was a great value. I believe the young lady has great potential--she just needs more experience. I would definitely return when I have more time and give her more guidance on where to focus! read more

Illa made accommodations for me & my 2 friends when we decided to have a last minute spa day. I got microdermabrasion & a full body massage. My massage was SO relaxing & my microderm treatment was very thorough. I went last weekend & this week I've been receiving compliments on my skin from friends/family asking what I've had done. For a full body massage plus the facial you can't beat the price. I will definitely be back soon! read more

"I've been a loyal customer for nearly 10 years and have consistently had an excellent experience. The staff is always punctual, professional, and incredibly friendly, making each visit a truly relaxing and enjoyable one. Highly recommend!" Maria read more

Make sure to come early because you have a lot paperwork to fill out, which make sure to mark the spots where you don't want them to touch you. I wish they had options where you can choose female or male masseuse. Also, the option if you want more relaxing to them digging into the knots. I recommend checking out Groupon for cheaper prices. read more

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READ THE REVIEWS! AVOID THIS PLACE LIKE THE PLAGUE! I purchased 2 groupons for Illa Spa. I paid $46.40 for each groupon to be used for a 60-minute signature massage ($105). Time flew and both of the groupons expired. I chatted with groupon customer service and asked what my options were and was told that the $92.80 I paid ($46.40 x 2) could be used towards the same treatment. (screen print below) I made an appointment and received the massage and then went to pay. I told the therapist I had two expired groupons and that the amount paid of $92.80 would be used towards the purchase and I'd pay the difference (as instructed to do so by groupon customer service, which I showed him). He asked if I told the manager about the groupons when I made the appointment. I did not. He called the manager, Hanna, to make sure it was ok and she went from 0 to 100 and started yelling. (After reading the other reviews, this now doesn't surprise me at all) and told me I needed to let them know I was paying with groupon credits before I booked the massage. She told me that I could not use the credit yesterday for that massage but I could use it the next time I go there because they have to put it in their system differently because I booked the appointment "the wrong way." Umm... what?!? I asked her, since I already received the massage, can't they just "put it in their system" however it was needed and I would pay the $105 and put this $92.80 credit towards it and pay the difference? And why on Earth wouldn't she allow me to take the credit yesterday but they would allow me to take it in the future? Hanna then told me (nice and loudly) that I needed to pay for yesterday's massage in full with cash or credit card and could not use the groupon amount that day and that they have cameras on site and if I don't pay in full with cash or credit card she would call the police. I saved her the hassle of calling the police and I called the DC Police non-emergency number myself and reported the incident and gave them a heads up about exactly what was happening. I then was able to "surprise surprise" somewhat resolve the issue with a level-headed woman working at the front desk named Tresa, who was in one of the back rooms earlier. She explained that they book groupon clients differently and that I did indeed book the appointment incorrectly. Even though their instructions on the "right way of booking an appointment" are nowhere to be found. Got it. Makes perfect sense, right? I asked Tresa if she could edit the booking to however it needed to be input to reflect the $105 and then use the $92.80 credit. Nope. She said she couldn't. She explained to me that when clients use these expired groupon amounts that the establishment doesn't actually get any money. They only get money when the groupon is used before the expiration date. Whether this is true or not, I don't know. And frankly, from a customer point of view, THAT should not be my problem. But according to Illa Spa, this is now apparently not a groupon problem, this is not an Illa Spa problem, but this is passed onto the customer and becomes a problem for the customer to figure out? Very much, NO. In essence, Illa Spa makes you pay in full (and refuses to accept your credit) but then accepts the credit the next time you book a treatment on a future visit (as if THAT is ever going to happen again in this lifetime), so they can net a similar profit amount, as if you would have redeemed the groupon before it expired in the first place. Clever workaround? Fraud? Horrible way of doing business? Shady lady realness. Call it what you will. The choice is yours. So my suggestion, which ended up being our "resolution," was for Tresa to agree to write me a letter to provide to groupon that Illa Spa agreed to allow groupon to refund me for the $92.80 because they refused to redeem my groupon credit. And I ended up paying full price and I will hopefully get my $92.80 credited back by groupon. This goes beyond absurd. This goes beyond crazy. This was worse than an SNL parody on horrible customer service. It's truly unbelievable and sounds exaggerated until you experience it for yourself. So imagine going through all this literally minutes after receiving a massage. Do you think I felt better after getting my massage? Thanks to Hanna, and the staff at Illa Spa, and the way they run their business, I left feeling stressed, frustrated, annoyed, and furious and ended up with a migraine headache. Thanks so much. And I paid full price for that. Nice job, Hanna. Another sucker walked into your trap! Choose a charity and give them $105 instead of paying for anything at Illa Spa. You'll feel better than going here and you will have helped someone else in need in the process. read more

Illa Spa - Groupon's instructions on how to redeem the credits for the $92.80 I paid for the 2 groupons which had expired. - Hair Removal Near Me - Washington, DC, District of Columbia

The worst spa experience! I was treated like a piece of meat. I hated the massage (it felt like the person watched 2 tutorials and just went for it) and asked to stop like 20 min in. The masseuse refused and asked to "teach him how to make me happy". I felt bad so let him go on... After the session I confirmed with the receptionist that the Groupon went through and no additional payment required. The next day I got a text that the place will report me to police for fraud and asked to pay full price ($110) in addition to the Groupon. Got 15 calls during work hours and multiple texts with threatening and harassment. All of them were saying that I owe them money and I'm not allowed to use Groupon. See screenshots. read more

Illa Spa - The text from Illa spa. - Hair Removal Near Me - Washington, DC, District of Columbia

I received the 50 min European facial and 50 min Swedish massage deal from Groupon as a Mother's Day gift. I haven't heard of the spa before so I went to Yelp and was concerned about some of the negative reviews. I was going to pass on booking an appointment but decided to go ahead and book it online. Boy am I happy that I did! Once I arrived, I decided to pay an extra $15 to upgrade to a deep tissue massage and it was the best massage I received since the one I had on India almost 20 years ago! Also the European facial was everything I expected and I left my face glowing! I will be recommending this spa (and Hanna) to my friends. read more

just now NEW I found out about this business via Groupon and purchased a voucher for waxing services. The appointment went well until it was time for payment, and I was informed that they only accept vouchers from 12-3 PM during the week and that I would have to pay full price. Since then, I have spent months trying to schedule another appointment so I can finally use my voucher to no avail. When I schedule online, the appointment gets canceled with no follow up email or phone call to explain. And when I try to schedule over the phone, I'm told they can't help me and to go online. It's frustrating and extremely unprofessional and there is also no way to reschedule appointments online and they also refuse to assist with that over the phone. read more

I got the Groupon for the European facial. I was concerned by the reviews about having issues with using it but I had no problem at all. The two people I dealt with at the front desk were great. I booked online and the owner asked if I could move my appointment by a half an hour but that was not a problem at all. My skin did look really great afterwards. The only reason I did not give it a five is because I spent a lot of time in the room alone. Rather than doing a massage while the mask was on, the person doing my facial left the room so it did not feel like I got my full facial. Otherwise I recommend. read more

I got the 1 hour massage. When I went in the first 5-10 min they told me to undress. After 10 min the girl came in. For the next 20 min, the girl literally just leaned on me for 2-3 min without moving. The girl was actually using her cell phone texting. I can hear the clicks. She adjusted and proceeded to lean in me as a phone stand. After 20 min I was about to ask when does the massage start. 30 min in and she put oil on her hands and did a very light massage. The girl told me my massage was over 10 minutes early. I can't believe anyone would use their cell in the middle of a massage. read more

Honestly, the worst experience I've ever had with a business in DC. I booked a Swedish massage through Illa's online portal, which allows you to credit Groupons (including expired Groupons) toward the massage. I had an expired Groupon for a Swedish massage. The Groupon terms, which the business presumably agreed to, states that "the amount paid will never expire and may be applied toward any goods or services offered by the merchant if the original goods or services . . . . are no longer available." I enter my Groupon number on the online portal, with the understanding that my cost will be the difference between the amount I paid for the Groupon and the total cost of services. I show up for the massage a few minutes early. The front door is locked, even though it is within business hours. I knock a few times, call (nobody answers), and sit down to wait. The massuese (who is perfectly nice and friendly) shows up a few minutes after my massage time, but doesn't know how to get in. Accordingly, I'm stuck waiting in the lobby for what is supposed to be a relaxing massage for 30 minutes until she finally figures out how to get into the spa. She asks for and I again give her the Groupon number before the massage. The massage is fine and, trying to be a good customer, I tip the masseuse over 20% on the total cost of the massage. The masseuse says I don't have to pay anything because I have a Groupon. A few days later, I notice that Illa has charged me for the full amount of the massage, without any savings from the Groupon. No problem, I think, probably just a mistake on their part. I call them, my masseuse answers, and assures me that somebody will call me back. Days go by and no contact. Because nobody has bothered to call me back, I submit a credit card chargeback a few days later. Finally, five days after my call and more than a week after the massage, I get a text saying "u paid we don't have anything sale Groupon Swedish massage only before corona we did. So U don't booked Groupon voucher massages." I explain that I gave the Groupon number at two stages -- before the massage and also online. The owner says that's not true and that they checked on their camera (unless there's audio, how could a camera show if I gave the voucher number in-person, let alone online?). I get frustrated by the owner's attempts to gaslight me. The owner proceeds to ask me to stop texting them and gives me a pleasant, "Hopefully u understand your place." What a relaxing experience! To put it mildly, not a place I recommend giving your business. read more

WILDEST "CUSTOMER SERVICE" EVER! Earlier today (Wednesday) I bought a Groupon and called to schedule a massage for Friday as part of celebrating my birthday. I called a little after 2pm and booked for Friday at 2:30pm. The person on the phone was rude, but like, whatever. At 2:35pm I get a text asking if I'm close by. I respond that I'm booked for Friday. At 2:39pm I get a call from a number I don't recognize. I answer, and it's the rude woman from earlier. I tell her I'm booked for Friday and she cuts me off, shouting "YOU STOP TALKING. I SPEAK AND THEN YOU SPEAK" and then continues shouting at me that I booked for today, and because I'm not there, due to their cancellation policy I lose the Groupon. I calmly state that I booked for Friday, not today, and they've made a mistake, and she cuts me off again, still literally screaming at me that I booked for today (apparently I booked a massage at a place I live 30 minutes from 20 minutes in advance?) and I can't use my groupon and she hangs up on me. A few minutes later I receive a call from a massage therapist there who asks if I'm coming in. I explain what happened and he was extremely apologetic and offered to reschedule me for Friday. I believe his name is Anthony--extremely polite and apologetic; agreed the woman should be fired, etc etc. He says that there is not a manager there that I can speak to about this issue. While I'm on the phone with Anthony, I receive 4 text messages through iMessage in a row apologizing for the "front desk talk like that" to me, stating her mother is hospitalized and she's having a "very difficult time." It is then explained that there was a mix-up with someone with my same name, and they didn't mean to tell me I was today. The massage therapist was blamed for this, but since it was the woman that called me, I'm assuming it's actually her fault. I said I need to speak to a manager, and she tells me that she is the manager and I can come tomorrow. I can't make it tomorrow, and I asked this "manager" to call me. She does not, so I try calling. Three times. No answer. I have a suspicion something weird is going on, and I call from a different number. And who should answer the phone? THE WOMAN FROM THE FRONT DESK WHO YELLED AT ME. I have no clue if she is actually the manager or was just pretending to be? But no wonder she didn't answer when I called! I tell her at this point that there is no way I'm paying for a massage after all this, and she yells at me AGAIN stating I won't be receiving a refund and if I don't come in tomorrow I can't use the Groupon. I have never had an experience this bad with customer service. I truly am in shock. I tried to call back Anthony, but my calls are still not being answered. Avoid this place like the plague! read more

Illa Spa - Hair Removal Near Me - Washington, DC, District of Columbia

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It was my first time here due to a gift from my sister who apparently has come here a few other times. I have to say the massage was just ok. It didn't feel very professional. She didn't even bother to ask any questions as far as pressure or if she needed to watch for anything etc... I have to say the service was poor in comparison to other massages I've gotten in other places. Not only that, but my sister is or was already a customer and she didn't want to grant her a coupon she had from the pandemic. Because according to her, the pandemic was in 2019 Like hello! I think anyone could confirm that the pandemic was in 2020. And many people just didn't feel safe to go out to places like this. In other words, she said this would be her last time coming. She was a bit rude and honestly her massages was not very good either. Great location though! But I would find another massage location also based on the already reviews I see. I probably wouldn't have come here to begin with, but as I mentioned at the beginning, it was a gift read more

My therapist Ciara was amazing!!!!! I went in for the one hour massage and left completely relaxed!! She was neat and well put together. She paid attention to my problem areas and made sure I was comfortable the whole time! She made sure I was draped properly so I wasn't exposed in any way. Which made me very relieved because you can tell she def knows what she doing and it shows!! I'll def be back and I ONLY WANT HER!! I recommend if you go here book with her as well she's AMAZING!!!! read more

DO NOT BUY THIS GROUPON! This is the WORST customer service I have ever encountered in my 30 years on this earth. I bought a Groupon for my cousin to get a massage. I made an appointment on the website, which asked for the Groupon and voucher number. I looked at my credit card and saw that they charged me full price. So I called them and tried to resolve this. The woman at the front desk said they would not refund me, and I would have to pay full price as well as the Groupon. I told her I wanted to cancel and she said she would not give me a refund and hung up on me. I called her back but she did not answer. My cousin called and she picked up immediately. She tried to explain the situation again but was also hung up on. Then she TEXTED my cousin that she was busy... So I texted her back that if she did not refund me, I'd file a claim with BOA trying to get my money back and BBB. She told me that I was blackmailing her, that she had my tax info, and that she was going to file a police report on me? What's crazy is, I'm not the first person she's done this to, as I read the same thing in another review. I just want my money back. What could have been an easy fix quickly became a nightmare. I'm sure the massage therapists are great, but nothing could be worth dealing with this receptionist. DO NOT COME HERE. read more

Illa Spa - Form to make an appointment - Hair Removal Near Me - Washington, DC, District of Columbia

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Called before purchasing Groupon voucher for european facial to make sure the type of facial included extractions. I was told to purchase at establishment bc it would help them out- The facial itself was a joke. She scrubbed my face w an exfoliant and put a sheet mask on. The extractions lasted 3-4 mins. Again, a joke. While paying, I showed that Groupon had a promotion making the facial 44 dollars. The lady began to SCREAM and threaten to call cops! Lol if I had the time and energy to fight for 10 bucks I would've but instead, I handed her the card. In summary, don't waste your time. read more

The AC was broken and it was sweltering in there when I arrived. When I asked why they hadn't informed their clients that day, the front desk person assured me that the actual massage room was cool so I went in. Nope. There was a fan on but it was pretty uncomfortable, even after undressing. Then the massage therapist put a scratchy towel over my back and massaged me through that. No oil or anything. I was so hot and miserable, I ended up asking to stop early. When I went to pay, the therapist scoffed at my tip and asked for a higher one (that would have been about 50 percent). There used to be a guy named Anthony who was amazing and I would go specifically to see him. But this was my last visit. read more

I've been to this spa plenty of times and continue to come back. The service is great. Very helpful with scheduling. I went today and massage was amazing. I event brought my aunt who loved it. Sooo relaxing read more

Illa Spa - Nice room and ambiance - Hair Removal Near Me - Washington, DC, District of Columbia

The massages here are amazing and very affordable! They listen to exactly which areas you want focused on and are very gentle yet thorough!

Absolutely atrocious customer service. They sent me an email requesting to change my appointment time, which I did not see, but no effort was made to confirm that I knew they could no longer make my time. When I arrived for my appointment and they could not accommodate, I rescheduled it, but said I would need to call and confirm that day. The man at the front desk said fine. I called 6 hours before my appointment and asked if I could find a different time. The lady was INCREDIBLY rude, immediately defensive, immediately saying that they would have to charge me. I said keep my money, I'll leave a review. I immediately get a threatening text! Place is shabby and unclean to boot. Don't waste your time. read more

Illa Spa - "Customer Service" - Hair Removal Near Me - Washington, DC, District of Columbia

I went in for a massage as a walk in. They charged me in advanced for one. Second they assigned a therapist to me that was ill prepared to conduct a meaningful massage. During the 60 minute massage she was on her cell Phone the entire time. She left the room on two occasions for about 5-10 minutes each time. I will never go again, nor would I recommend this spa. read more

First time I've read the Yelp reviews here, which are really surprising. (I'm also noticing a lot of new accounts with just one or two reviews...) I found Illa through Groupon like many others, but have since then booked through packages I've purchased at the Spa. I use their website to do all bookings and my packages are noted in the system. It also allows me to book for other family members. The process is pretty straightforward and they text you when confirmed for your time. I've only had one cancellation, which they said was for water outage in the neighborhood- understandable due to sanitation and hygiene. The pricing is very competitive in DC where massages can run up to $2-300. It's not a luxury spa, there are no jacuzzis or saunas to enjoy beforehand and the spacing in a row house style building is definitely on the compact side. That being said, I've always had decent massages here and can count on their professionalism and timeliness for service. I've used groupons twice and had no problems booking through their website, just make sure you look for the "third party voucher" section availability. It's understandable that they keep prime times for full priced customers and I've never had a problem finding a slot. Location is great, check out some of the cute restaurants in the area. Don't forget to tip! read more

DO NOT GO HERE FOR YOUR PEACE OF MIND I purchased this Groupon some months back and realized it would be expiring in the next week. I should've been tipped off to the confusion that would ensue when I called repeatedly with no answer and was forced to leave a voicemail. I never received and call back and ultimately reached someone after maybe the third day of calling. I asked for an upcoming appointment and the woman that answered abruptly informed me that I would only be able to do so on their website. I'm making the appointment and apparently selected the wrong option to indicate that this would be a Groupon service - mind you, the screen that I arrived at did ask for whether this service was a 3rd party voucher, at which point I entered the Groupon number. I asked the representative whether my card would be charge as it seemed odd since I already purchased the voucher, however, she informed me it would simply be a hold and the charge would roll off once the service was redeemed. I'll admit this did make me slightly uneasy but I continued and confirmed the appointment. I arrived at the appointment early and checked in, where I inquired again about the pending charge on my account and to ensure that it would fall off my account. Unfortunately, the only person present was the masseuse who appeared to knowing nothing regarding the payment logistics. I asked if a manager was present and she informed me that I would have to call the number to speak with someone who can assist, which is when I learned that the coordinator of this whole foolish operation was off site. I get ahold of the woman whom I allegedly spoke to the day before, and I inquired as to whether the charge would just be a hold or an actual charge. She gave some roundabout explanation telling me that I had made the booking incorrectly and that in this case it would be a charge. I informed her that I would hope to seek a reimbursement or some sort of extension of my Groupon as I specifically called the day previously to avoid this confusion, and followed the instructions as best as she had indicated. This is where things get really colorful. The woman then begins yelling "well this is your fault, this is not our fault or our computer's fault so we can't help you." I was so caught off guard by the hard turn in the chain of events that I was stunned for a second but it gets better. I recollect myself and say, "well if there was a mistake made I'd like to figure out how to best ensure that I only have one service" knowing that at this point I don't want to even bear have two potentially horrific experiences at this place. The woman then continues to shout "no this is your fault, we can't help you. You tried to blame this on us but there's nothing we can do. FUCK YOU! FUCK YOU FOR BLAMING US!" At this point I hung up the phone and canceled my appointment, but never in a million years have I ever encountered such brazen rude behavior by a service industry person. I had to share, as many other Groupon customers encountered similar shady dealings of what appears the staff members knowingly not being completely clear and forthright so that customers would ultimately end up with two services, and no one should be subjected to being cursed out and verbally attacked when ultimately looking for peace at spa. NEVER AGAIN read more

This place has the worst and rudest customer service of any business I've ever spent money at. If you purchased a Groupon, don't bother trying to use it, as they will devise a way to screw you out of its value, or alternatively allow you to redeem it only after reprimanding you about unwritten scheduling rules. If you're looking for a massage, I would recommend any place in Washington D.C. other than this one. read more

DO NOT GO HERE - DO NOT BUY THE GROUPON I had a HORRIBLE experience here. I apparently made a mistake booking my appointment (I still don't understand how?) but their website did not show an option for Groupon pricing so I selected a regular Brazilian then selected, "yes, I have a third party voucher/groupon" and put in the Groupon number. Sounds sufficient to communicate that I have a Groupon, right? Nope. I arrived and an INCREDIBLY rude woman informed me that because I booked the full price I would be paying full price and she didn't care if I had a Groupon. Apparently there is a quota for how many Groupons they will take in one day and I should have somehow known this. She barraged me with such insults as- "Don't you speak English" "Can't you read?" "I don't need you as a customer" I literally told her, I'm not trying to be difficult I just don't understand what I did wrong and why we can't fix it. She was incredibly rude, began to ignore me and MOST IMPORTANTLY ****SHE WAS NOT WEARING A MASK DURING A GLOBAL PANDEMIC**** BEWARE do NOT go here read more

So I've had my fair share of massages, and I gotta say this was fantastic! My fiancé's back has been aching so I got him (and me!) a couples massage for his birthday. I started by looking on Groupon, and cross checked with yelp to make sure the spa had good reviews. This place doesn't have the greatest reviews but I decided to give it a try anyway (mostly because of the price - we are both on a major budget since we are saving for our wedding). I called them to see if they had any appointments for the next day. The lady who helped me was very nice and responsive. She said she would call me back with the availability and was really great about working with my tight schedule. She also honored the groupon price without me having to actually purchase the Groupon. (Couples massage was $100!!!!) The place itself isn't the most luxurious of places but also not the worst place either. They tried to make it a relaxing environment but also had random boxes in the corner, which kinda ruined the vibe. When it was time for the massage, a woman escorted us into a room that was kinda nicely decorated. The massage itself was VERY good!! It's now 3 days later and my back still feels great! My fiancé also loved the massage. And the massage beds were heated!! Will definitely be going back here for an affordable massage! Overall, the aesthetics of this place could be improved, but the massage itself was great! I'll be going back! read more

I had a deep tissue massage, and it was everything I needed. I am a performer, dancer and singer and I really needed release on my back m, neck and chest and the massage was full body but centered in every detail I asked for. 100% worth it. Go try it! read more

This place is a scam. I purchased a Groupon and reserved an appointment online. Their online system was impossible to understand. Then after my massage, they charged me full price and refused to accept the Groupon. So I paid double for an average-at-best massage. I had already paid for the Groupon and I gave the owner a chance to correct the issue and refund the difference between the Groupon price and the full price they charged me, but she rudely refused. This place is a complete scam. Also, there are flies EVERYWHERE. read more

The signature massage with Mike (I believe) was amazing - five stars. He found trigger points perfectly and was able to smooth several of the knots on my back. The spa itself is smaller and worn in, but the table was comfortable. The staff were running a bit late, but considerate and still provided the full length of the massage. The one star deduction is for the quality of the building/experience, but the massage itself was amazing. I will definitely return. read more

I had been here years ago on a Groupon and the facility was fine and the massage was decent. I came back on Classpass credits and this spa has gone downhill. First I waited outside 5 minutes to be let in after 2 unanswered phone calls. Then I waited another 15 minutes for my massage- the masseuse was also the receptionist. I paid for a Swedish massage but received a Signature massage which is 1 hour of having an elbow jabbed into your back. I left with tons of knots still in my shoulders despite asking the masseuse to focus on that area. To top it off, I have SCRATCH MARKS all up my thigh from the something sharp on women's hands. It felt like a callous and since it was so dark inside the room I didn't notice until I went home. I contacted the spa with pictures immediately and no one has responded (that was 3 days ago). Classpass refunded my credits but I'm still stuck with the tip for this overall awful experience and horrible customer service read more

Illa Spa - Stratch marks left on my thigh from the masseuse - Hair Removal Near Me - Washington, DC, District of Columbia

Terrible service. These people are very nasty. They treat you like animals,. I felt very sad. How can you treat your clients the way you did? Needless to say, the place is disgusting, dirty and smells terribly. read more

This one-star is for the service and treatment I got before I even was able to to get to the Spa. I purchased two Groupons and called to make an appointment. I made my appointment for a certain date, let's say XYZ. 3 weeks before the XYZ appointment, I began receiving a barrage of texts from the Spa, asking if I was showing up. I said no, my appointment isn't for 3 more weeks, on XYZ. They began to say I received a confirmation and should have said something then. I never received a confirmation - I even went back to look for it, in case I did receive one. I then received a threat that if I didn't show up right now, they would redeem my vouchers and that would be that. I told them not to threaten me. I immediately contacted Groupon who allegedly claimed that they would resolve the issues with the Spa, but seeing as there are a ton of Groupon related issues in these Yelp reviews, this Spa isn't taking this criticism in and doing anything about it. Groupon ultimately refunded me. And so, I never actually set foot into the Spa, because why would I? All I can say is AVOID!! There are so many spas in DC, and this just isn't worth it. read more

I found this place with a groupon deal and became a regular customer. They are super flexible and accommodating which makes booking appointments at the last minute a breeze. In a convenient location and always offer have packages deals to save money on Brazilian waxes. Highly Recommended read more

Illa Spa - Location - Hair Removal Near Me - Washington, DC, District of Columbia

Do not buy this Groupon!!! I bought this Groupon and when I booked my appointment online a few months ago, you would have to put your credit card down for the service you wanted to reserve your spot online and also type in your Groupon code in the booking form so they knew a voucher was being used, which I did. I saw that I was charged the full price of the massage on my bank statement but I was reassured that once the manager reviewed the invoice with the Groupon code, I would be credited back that amount. However I was never refunded and called again a few weeks later to let them know and was again reassured that the manager would look into this and call me back. Still no refund weeks later so I called back and the manager answered the phone this time. She was very hostile and told me that I booked it wrong and so that this was my fault and that's why I was charged. I explained to her the way the website prompted me to put in my credit card and enter the Groupon code in the booking form, and she said "fuck you!" and hung up on me. I am still completely taken aback by this interaction. She then proceeded to text me multiple messages saying that I was "abusing" the spa, which is completely uncalled for to use a clients cell phone number without permission to harass them. Based on previous reviews, it looks like the majority of clients experienced similar interactions so I do believe all the past negative reviews even if the owner tries to dispute it. Although the spa itself is not the nicest looking and the massage was average, I absolutely would not have written a negative review if I wasn't treated so horribly. I even tipped very well and was going to suggest that if I could come back for a massage that was equivalent to what was charged, but before I could even do so was met with this extreme hostility. But at this point I would rather lose $100 than go back to a place that can treat customers that way. I rarely ever write reviews but if this helps someone else to not get charged over $100 extra, or treated as poorly as I was that's all I could hope for. read more

No idea why there are so many bad reviews, some of which are from people who wanted to use their expired Groupons lol. Meanwhile, they accepted my Groupon the same day I bought it--got a 60 minutes massage from Sadia (the Illa signature massage) and she spent some extra time on me. It was amazing. I have a full time job and am full time grad school and suffer from tension and TMJ which I get treated with PT. Unfortunately I hadn't had time to go recently so I looked on Groupon and saw a $40 offer. Btw, they only accept Groupon ONE time. So the second time you go you can't use it. I walked out feeling amazing, my migraine went away, and she targeted the perfect spots on my back--tipped her :) just be a responsible adult and use your Groupon before it expire and you'll be fine. Highly recommend. read more

Worst spa experience of my life. I bought a Groupon to get a massage session but the owner would not honor it because I didn't book by phone (even though I called several times and their voicemail was full), so I made an appt online as described by the Groupon directions. I came in and asked about the Groupon and the therapist ignored it.. and once my massage started, the owner barged in (while I was undressed) to yell and say that I booked the wrong session and will have to pay full price. It was so unprofessional and rude.. and the opposite of a zen night for me. The owner has mental health issues. The therapist wasn't great anyway. The facility is small and dirty and cheap. Such a terrible experience and I normally brush things off.. but the owner literally told me I was stupid and to f*ck off. Who says that??! Should not be in business. read more

Very uncomfortable. Asked specifically not to be touched in specific regions ( butt and upper thigh) and was coerced into allowing the man to massage me there anyways. Run down and poorly kept, dust and broken ceilings the opposite of a calm and relaxing environment or experience. Would never go back and thoroughly implore you to avoid this place at all cost. read more