Ikea service and sales totally suck!! They have so little inventory so you purchase what you can in store and then wait until they get the balance of the inventory. When it shows available online you try and place an order. It may go through with shipping if there is sufficient inventory in the warehouse. If not it says available for pickup. So you try and order and it says it has a problem. Well I found out the problem is that in store they only have 4 left and when they are under a certain stock they do not allow you to place an order online for pickup even though is says you can. Calling Ikea support gets you even more flustered. I'm amazed they are still in business operating in this manner. Time to return what I have and look for closets elsewhere or build them myself from scratch. read more

I love SWEDISH MEATBALLS WITH LINGONBERRY SAUCE!!! Yum! Great place for bookcases, dishes, glasses, pillows, bedding, tables, chairs. And excellent for kitchens.....I saved quite a bit of money getting my kitchen cabinets here. Most of my apartment is furnished from IKEA! Gotta love getting modern stuff for a steal. The only complaint that I have - why is it that the IKEA directions feel like some sort of visual puzzle?? They never help you see that two similar shaped pieces are different - so inevitably you have to take apart what you've put together. read more

Dennis and I took a trip here one Sunday to check out what they had for computer desks. They had some really cool stuff, that one could not easily get here in New England. Yes, most of it poorly fabricated, but stylish non the less. We got a cool medicine cabinet, shelf, and towel hook for our tiny water closet in the new basement room, as well as some other clever storage racks. My word of advice: BRING YOUR OWN BAGS, H20 Bottle, measuring tape w/ measurements, and a truck. read more

Wow! Very impressive... wish we had more time to walk around.

Okay and cheap furniture. However, this is about the cafeteria. The food is not so convincing. Okay, the Thursday special roasted chicken with mashed potato is cheap at $1.99, but the taste is blah. I added broccoli cheddar soup for $2.29, which was a strange blend between sour and burnt. Hence I needed two free refills for the $1.49 diet Pepsi get rid of the strange taste. read more

I love Ikea. Everything about it. Staff weren't all over the place and when I did find one he told me to go to another who said they were out of stock :( Everything can't be perfect (just to the in stock part). Oh well. read more

IKEA - Why is this out of stock? ? - Home Decor Near Me - Stoughton, Massachusetts

XPO delivery just ruins everything good in IKEA. I've got my delivery on time, except all boxes were wet and dirty. The helper from delivery company told me, that they just dropped my wardrobe box, but it's OK. But when I opened it, the damaged was more than I expected. read more

IKEA - Home Decor Near Me - Stoughton, Massachusetts

So, first off they allow some children in their carts and not others. A 14 year old can't sit in a cart but an 8 year old can. I have read the sign on the cart that said 285 lbs, and how come they assume that people weigh more than that. Now that's ageism and fat shaming. read more

Absolutely maddening experience. I recently ordered 4 stools, but only 3 were delivered. There is no way appropriate way to contact customer service online, or by phone. The only online topic available is "cancel order", no "other" or generic form to complete. I called customer service, and they thought the order was delivered in full. The CSR I spoke with could not help me and transferred me to the "After Sales Department", which says "due to high call volume, we cannot help you at this time". No way to leave a message, no way to contact customer service. With a company this large, communicating with them should not be this difficult. Get it together IKEA! read more

I LOVE Ikea! Food is pretty spiffy too! I love the show rooms with the pretty beds. Fun fun fun..must return soon! You can even buy a frozen bag of those swedish meatballs..and they have cinnamon rolls for like a dollar. And everything is pretty cheap, shop for your home here! Though, I probably wouldn't buy something that you want to last long here, since I heard the stuff doesn't last too long? I did get my computer desk here..and I like it ALOT. except how it confused me when I had to put it together. read more

The IKEA business model is revolutionary. So revolutionary that I'd give the Stoughton store five stars even if it was surrounded by a ring of fire and cannibals. Thankfully, it's not, and if you go early enough, you can beat the crowds, find a good parking spot and walk leisurely though the pleasantly labyrinthine store looking at all kinds of gadgets, end tables, beds and "500 square foot apartments" at your ease. IKEA is one of the few stores that you can go to, even if you don't want anything, and still have a fantastic time. Bravo, IKEA. read more

IKEA makes me want to have a house (vs an Apt)... This store makes me want to cry... I have so many ideas and so many things I could do with all the stuff here, Just dont have anywhere to put it... This store is huge and if you go plan to spend an entire afternoon unless you are just running in for the store & arent crusiing through the showroom... I now just ditch the showroom & run right to the store... or sneak & start at the kids section & then just go down to the store... You would normally walk through the showroom where items are set up & displayed with the aisle & location of the item you want & then you would go down to the warehouse & find corresponding aisle & location & get your items (furniture), but the store is self shop like any ordinary store... and they have some of the funkiest things, cool lamps, cool kitchen items, curtains, candles, rugs, pillows... I could go on... They are fairly cheap but be careful some of the furniture is $200 because that is what you are getting $200 furniture... Just be cautious and know this isnt furniture you will be passing on to your Grandkids... Just have fun! read more

I love IKEA and the stuff !!! but its the delivery that is soooo bad. I paid 40.00 to put everything together and 99.00 to deliver and 250. to install and i regret it. The 40.00 well they did not have everything ! and I found out by gettin a gift card for the back LEGS on my tv console. I knew the guy didn't have them !!!! then he installed it crooked and i said do it again. then the glossy doors were scratched !!!! lastly they left cardboard boxes in my front yard ! I found then after a thaw. I am sooo bummed out !!! I contacted IKEA and no response .... I Preallyhave lost all respect for IKEA read more

This was my first time at IKEA and I have never been so disappointed with a store before. You always here great things about the store and the atmosphere. I was given wrong information and sought out further help to get clarity about delivery and availability of a sofa I wanted. Finally got the sofa and minimal answers along the way. The customer service was HORRENDOUS. Spent a large amount of money and was treated as if I didn't matter. The staff needs to be trained on how to treat customers. How to better service customers and complaints to the manager need to be taken seriously. Honestly, it's not worth the hype. read more

Absolutely abysmal customer service after a major delivery/assembly error. I am in the process of moving and desperately needed a wardrobe for storage. Went to IKEA yesterday because we knew they would deliver and assemble. Paid over $400 for the wardrobe/ delivery/ assembly. Except the assembly never happened. The contracted company delivered it, but had nothing in their system for me for assembly. We spent over 2.5 hours on the phone with IKEA customer service and they could not get anyone at the store to answer the phone. Ultimately we were transferred between departments a total of six times. We lost an entire day sitting in the apartment waiting for assembly that never came and then lost 3 more hours on the phone with both IKEA and XPOLogistics trying to find a solution. I try to give people the benefit of the doubt. Mistakes happen. Paperwork gets mixed up. Phone lines are busy. But this was absolutely the worst customer service I've ever experienced. read more

I love IKEA, but timing is everything. A Saturday afternoon trip will leave you stuck in traffic for over an hour with nothing but an overcrowded store and long lines to look forward to. Weekdays are better but I prefer weeknights the best. Fewer kids running around screaming and an all-over less stressful experience. Once you get inside, the show room is a lot of fun. I love walking around and looking at the different set-ups they have. I'm not an overly creative person and it really helps me to see how different things will look together. I always shop here with a plan in mind to avoid overspending. The quarterly catalogue they send out is really helpful for this and it's free! The merchandise is priced nicely, but there are far too many opportunities to impulse buy. I also bring my boyfriend because someone has to carry all the little things I find that I just "must have!" read more

My life changed when IKEA came to the South Shore, and to MA for that matter (yes, I was a crazy that drove to New Haven to go to IKEA). This place has EVERYTHING. And so decently priced. I have bought everything from furniture to lamps to bedding to flatware to picture frames to home office needs to organizational stuff to pet beds to coasters to gifts for all occasions. I just love it all. And the quality is great. I love that the furniture is all DIY, helps keep the prices low and it's not that hard to put together. You just need good tools and patience. Also, I love the cafe! Inexpensive food - both hot and cold. Great salad, fries, sandwiches, and desserts. I also love the downstairs mini-cafe: $1 fountain soda, mini grocer, and big soft pretzels? Awesome. read more

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I haven't been to an IKEA in a very long time. I came back to this store again with my boyfriend's daughter who's 9. She loves to shop and window shop and play with things. We didn't ha w a whole lot of time but stillwe went through almost the entire store after we (she) has dinner there. She stopped at all the beds and gave them a test. Lol. We looked at kitchen mostly and got some sweet items relatively cheap. I want to give this a 4 star experience except that when I got home and tried to open a Can with the newly purchased Can-opener, it doesn't work. And I can't fathom going back there just to return/exchange for a can opener. Do disappointing. read more

We went to this store to buy furniture and we can hardly find any help in the store. The furniture is cheap quality not that great stuff and when we were checking out this African American lady on the register who was quite heavy, and big Afro hair so so rude and obnoxious she pushes the cart towards me hit my legs with the goods on the cart and I almost fell off. She kept playing with a pen and paper drawing something and after I paid I asked her is she so rude with everyone at check out and she said yes, I could not believe the store has this arrogant people working there who has attitude as then she started threatening me, never again am I visiting this store again. Worst customer service and worst products! read more

We did cancel our order because IKEA could not make the delivery happen. Twice more after the cancellation of the order the delivery company informed me that my delivery was on the way! Once again I had to call IKEA to have them take care of informing the delivery company that the order had been cancelled. IT'S ALL ABOUT THE DELIVERY COMPANY, RXO!! By the way, ordered same items from Home Depot and they were inside my home within the week. Shame on you IKEA for contracting with this delivery company, RXO Logistics! read more

I mean it's IKEA. They have all the basic IKEA things. It's the only one in the state so you'd think it would be big and fantastic. It's ok. Nothing special. I tried to take my family to a bathroom and it was absolutely destroyed. Someone's meatballs did not sit well with them I guess. It took a while to find another bathroom. Oh and you're going to spend the majority of your day in line to check out. If you bring a family member just to stand in line then you've got it made. By the time you get through the store you'll only wait in line like 5 or 10 more minutes. I went in for specific items. 6/10 were sold out or couldn't be found. *ETA* I went back 2 more times. Everything I needed was sold out each time. read more

Great store. Great prices and a great selection of items. We love all the different designs the store offer. It's great for interior design ideas. It can be a little overwhelming. read more

Horrible. The store was closed at 6PM today and did not give any info. There was no updates online as well. After going through a lot of traffic to get here, all we saw was a note on the door said the store was closed. No explanation given. Horrible customer service. Such a waste of time read more

IKEA - Home Decor Near Me - Stoughton, Massachusetts

This review is more for the IKEA restaurant. I love going to Ikea and shop their products. But the restaurant had got significantly bad over the years. Now even some of the staff there does not care, The last time I was there they were out of fries, chicken tenders were burnt and the salmon was being served as broken pieces. read more

Worst delivery ever. If I could give 0 I would. They told me delivery is between 1 and 5. Then they never called, I called them. Later they say they did not see me so went back without calling me + rescheduled my shipping 4 days later. Customer service is terrible. Not happy to help you at all with the problem they caused. 0/5 read more

I gotta say - this place is going downhill. It used to have great prices on modern furniture you build with sub-par directions and an Allen wrench. The food options were budget-friendly and things were clean, employees helpful and they praised themselves being eco-friendly and "nothing got wasted" Well, let's speed up to 2019. The prices are climbing. The food prices are the same as a restaurant's and EVERYTHING gets wasted. Upon opening, I went with a friend this past Sunday to help him furnish his new condo. A bed, a mattress and a rug. So we went to an information booth to book a delivery. Right off the bat - the employee tells me they charge $30 to get the products from the warehouse to ship. "What?!" I replied back. Has anyone ever tried to lug a 4X6 rug all around there with a regular cart? Secondly - they charge the public $30 to do THEIR job? Ridiculous. So as we walked away, we just decide to place an online order instead. Good. Done. My second gripe with the Stoughton location - they hire anyone off the street. The employees know less than I do about their products and as we were leaving - two awesome employees were outside swiping their phones while in the middle of moving shopping carts. This delayed foot traffic on the second level, where people park. They're there, not giving a crap around the traffic block as they continue to swipe their phones. Lastly - and probably the most irritating part of this trip was the cafeteria. The food, albeit pricier was not better. Small amounts of things. But the kicker is at the register. Where glassware once racked is now styrofoam coffee cups. The utensils are plastic and they had NO ice for soft drinks. This was upon opening. So it'll be a while before I return. My opinion - just save yourself and order it online. Odds are items aren't stocked, no one will help you and you'll save yourself the stress of wondering why you made the trip. read more

Impossible to contact them to change an order. Keep you on the line,then hang up. When you go to email them, the only option is to cancel your order. And don't even get me started on their directions! read more

Worse customer service ever. Would not help me when I ask. Never has inventory. Click and collect won't work either for people with Chinese names while my gf with a polish name gets to do it. read more

There is a point when a store is too big. They crossed that point. It's just too damn big !

Ordered a foam matress pad from IKEA on Sept 22 and 22 days later, I canceled my order because its status was "in picking" the whole 22 days. On the 23rd day an email came notyfying me that my order shipped - it arrived five days later. The main reason for the poor review was the total lack of communication from IKEA, no status updates, excuses, or notification that the order was delayed. The day that I canceled my IKEA order I ordered a similar product from Amazon and it was here in 2 days - That's how we do business here in the USA, IKEA. read more

Decent home goods store at relatively affordable prices though notoriously known for building your furniture. It's confusing to walk through the warehouse looking for things you may need. Then again, that's what the company wants people to do they can buy things, even stuff you may not need. Some items are only available online and there online store inventory check is notoriously Incorrect. Come in to see if items are available or call them for online orders. Bring your own bags as there aren't any unless you buy an Ikea bag. Food is OK. Full serve cafeteria on 2d floor with food court on main floor in checkout area. It can be a drive to get to Ikea but a good place to find some good affordable household items. Picture of veggie dog combo which included fruit and drink for $2.50. It's OK but flavor is lacking and meant for those wanting a meatless food alternative. read more

IKEA - Veggie dog combo of veggie dog, fruit and drink for $2.50. - Home Decor Near Me - Stoughton, Massachusetts

Had to wait 40 mins in checkout in the express lane. Only 1/6 lanes open on a Saturday afternoon. No management to resolve. Mediocre hotdogs. Employee repeatedly told me to get a tray for one hot dog like I don't have a hand to hold it. Told him no about 4 times but wouldn't give it up. At that point I would have rather dropped the hotdog than use a tray. read more

I went there yesterday. I'm waiting on the line to check out. I'm heading to register. The man and a couple came from no where to to cut. I told them to get in the line. They did not. The register still keep check them first. What is the point everyone staying in the line while they check-out? I'm don't get any word from. The register why she did that. If they are disabled or senior. Im happy to let them check out first. But all 3 of them are not read more

Currently in the midst of a nightmare situation with this awful Ikea and their awful delivery partner XPO Logistics. Read on for details that honestly, I wouldn't believe were true if I wasn't experiencing right now in real-time! Drove to the store on Monday 11/28 to pick out my items. Paid for them and set up to have them delivered and assembled on Wednesday 11/30. This went smoothly. Wednesday 11/30 comes and my stuff does not arrive in it's 9-1 window. I get a call from XPO Logistics, the shipping company Ikea uses, AFTER my window of 9-1 had passed letting me know the items were never picked up this morning. Why they wouldn't call me this morning when Ikea "didn't have my items ready" is the first question. They say I need to call Ikea. I spend a total of 1/5 HOURS on hold trying to reach Ikea that day. Finally, Ikea calls me after I had the shipping company email them. They reschedule me for Friday 12/2 11-3. Friday 12/2 at 3pm comes around and still no stuff and no sign of delivery driver. I call XPO and they tell me he will be there in 15 minutes. An hour later, at 4pm, I called back to tell them still no driver. They say 20 more minutes. ANOTHER hour later, it's 5pm, still no driver. I call back and they say he will call me. He never calls. 6pm comes around and I call back and am told the driver is apprently "new" and has been lying to dispatch all day and he was still 2 hours away. They said several other orders were lied to as well. So, I wasted my entire friday waiting for them, after also wasting half of my Wednesday. They tell me they will reschedule for first thing on Monday 12/5. Monday 12/5 comes around and at 8am I get a call from XPO to "confirm" that I already have my items and all they have to do is come assemble them. NO. I DO NOT have the items because YOU didn't deliver them. Ikea is claiming I do, however. So, no surprise, they are not coming AGAIN today. Between Ikea and XPO this experience has been a complete nightmare. I have wasted 3 days sitting waiting for them. Not to mention I had the old furniture removed to make room for the new so I've been sitting on the floor for a week. I am, apparently, scheduled for tomorrow but have zero faith they will actually come. This will be their 4th scheduled delivery. It's safe to say that I will never again shop at Ikea. The one thing I will say is that every customer service person I have talked to at both of these places (Ikea and XPO) have been very nice and apologetic. Unfortunately, their companies are awful. read more

My bad experience was today with the manager at As Is Department. He was unprofessional and with the bad attitude. We were ready to take the couch and we didn't because he decided to "sell"to another person. Because of that manager you will lose a lot of customers at IKEA. read more

This review is based on my most recent experience, and is not indicative of what I normally get there (which is to be left alone quietly to shop)... I called the local store, which the number provided by Ikea for the "local" store just passed me on to the national call center. After making 5 selections for location, department, type of purchase, etc, I ended up with a department I wasn't sure was even the right one. Anyway, you can't back up to a previous call center, and after already dedicating 3 minutes to get this far, I figured I'd wait. Wow, 11 minutes in to my hold time I decided to send them an email to ask my question or at least get contact. I spent a minute filling ou tthe form, and it wouldn't send. WTF Ikea. You don't want my money. I get it. I'm letting other folks know that you probably don't want theirs either. Folks, shop elsewhere. Humans exist somewhere and probably will be helpful at the other store of your choosing. Will "Anna the Ikea Robot" read this? Doubtful... read more

We purchased a kitchen over 2 months ago and this week we were notified that IKEA cancelled some of our pieces. We are not sure what is happening here. We have been trying to get support and no one is ever available on customer support line. This morning we called, waited 20 minutes and then the called dropped. Tried again, waited and another 30 minutes and no one picked up. Can someone help us!!! read more

tldr; AVOID DELIVERY AT ALL COSTS. Hi fellow Yelpers, I placed a modestly-large Ikea order online. The delivery driver missed the delivery window, and they were unable to reschedule within a reasonable amount of time. Gross. Resolving this took about six hours of phone conversation and a lot of screaming at the horrid IKEA on-hold music. The resolution was a cancelled order and a heavy sigh. Gross. But you may be asking yourself "Why are you reviewing IKEA Stoughton"? Good question! After this headache, I decided, screw it, I'll just drive to the store and take advantage of their next-day delivery for in-store purchases. Went through the whole process of picking a large order, and made sure to ask about when it would be delivered. "Next day, 10:00 a.m. to 2:00 p.m." they said. Okay, placed the order. The next day, I spent the four hours sitting in my (mostly empty) apartment, waiting. Waiting. ......waiting. Nope. Okay, where are these guys? Called IKEA, more hold muzak, more hair pulling. Turns out, not coming today, not coming tomorrow. "IKEA resolutions department will call you within 24 to 48 hours. Here is your case number thankyoubye." Honestly, I've wasted so much time that I would have been better off buying significantly more expensive furniture. So the take-away is that IKEA is, well, IKEA if you buy in the store. IKEA is a complete disaster for delivery and it simply doesn't work. Not like, kind of broken. IT DOESN'T WORK. read more

Awful. I have been to this IKEA in the past, but the past weekend made me think twice about going back, especially on a Saturday... My fiance and I were shopping for a dresser. We already know which one we want, but figure we can browse the showrooms for ideas for other things like a computer desk, couches and what not. Holy hell that place was packed at 5pm on a Saturday. I know it was probably our own fault for going on Saturday, but we didn't really expect to buy much, just "browse". After battling through crowds and crowds of people, shopping carts and baby carriages, I was dying to get out. We got our little aisle number for when we go to the warehouse, we grabbed a few small items like lint rollers, knife rack and measuring spoons. After going through the marketplace aka maze with MORE crying kids... we finally got to the warehouse. We got one of those flat carts because knowing the other Malm products we used, we know this dresser is pretty heavy. It was actually only two boxes, but still easier with the flat cart. We stood in line for maybe about 20 minutes, finally we were the next in line! A rude IKEA employee came over to us and this happened: Rude IKEA Employee: Um, flat carts use the other lanes. Me: Excuse me? Rude IKEA Employee: Yeah, there are signs, you see the sign here. Me: No, not from a 20 minute line, no I didn't. Rude IKEA Employee: well, there are signs back there too Me: Where? Where is it with all these clusters of furnitures, displays and customers standing in line? Rude IKEA Employee: Well you can't use the carts here Me: What, so we have to stand in line AGAIN? Rude IKEA Employee... Walks away... Really? We so could have ditched the cart and just carry the two heavy boxes through the "no flat carts" registers, hurt ourselves and sue IKEA. That's what we should have done. I just think with a busy day like that, exceptions should have been made, OR better yet, have employees either 1) DIRECT TRAFFIC, or 2) have someone at the BACK of the line telling people they cannot be at a certain register because of the type of cart they have. That would have saved us 20 minutes of being in line. So what did we do? We ditched the stupid cart with all the products in it, said screw it, and left to go have sushi buffet. IKEA, I am really disappointed in you. End of story. read more

I'm an IKEA addict. Yes, there are items I wouldn't purchase, but the only disappointments I've had have been on returrns. A very forgiving department, though. They really need to reinstate WICKED WEDNESDAYS in the AS-IS section of the store. At this time the textile bin is chockablock full! Sifting through all that material is a heck of a workout. IKEA changes foodstuffs/food vendors often and, boy, was it noticeable on the cinnamon buns. Still edible, but now I ask for the unglazed. The espresso is not bad at all, but they need a cinnamon shaker for the cappuccino...free with IKEA FAMILY card. read more