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    AllModern

    AllModern

    (6 reviews)

    I love the Farral outdoor chairs but the the shipping and packaging was so poor. There was no this…read moreend up on any of the boxes. Two out of three of the boxes the chairs were upside down. The chairs were loose in the boxes and has minimal protective packaging. One of the chairs arrived damaged and I had to return it via Fed Ex. Again the made in Turkey chairs are great. Whomever is in charge of boxing and shipping needs some training.

    I was at Legacy Place this week and decided to check out this new furniture store, just to see what…read moreit was like and browse some new chairs and sofas. I was really impressed with the level of customer service! As soon as I walked in, I was greeted by Kara-Beth, who explained the store and the concept to me. It is owned by the same company that owns Wayfair and all the furniture in the store can be delivered to you in a matter of days. Some selections arrive as whole pieces, some are self assembly a la IKEA and you can also request a service that they have in partnership with Angie's (formerly Angie's List) where you can request assembly at the time of delivery. They have a nice selection of mostly mid-century looking and some more modern pieces including a lot of chairs and a few sofas. The pieces are definitely a step up from IKEA in appearance, but not as nice as West Elm, IMO. Most of the chairs I was eyeing are in the $300-$400 range and they had a sale going at the time I visited where there was an extra 15% off. What really impressed me more than the furniture was the thoughtful and personalized service. When I explained where I was looking to set up the chairs I was considering, Kara-Beth explained that it might be wise to consider swivel chairs so that people sitting side by side could orientate to themselves to face each other more comfortably during conversations. I never would have thought to consider it! What a great suggestion. I will definitely consider this store for future furniture purchases and it's so nice to know they can deliver quickly as we had to wait quite a long time to get a sofa from West Elm during peak COVID times.

    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    (276 reviews)

    $$

    I bought a dining room set for over $2,000. I had the one year warranty. After about 9 months or so…read moreone of the arms on the arm chairs started to fall off. The screws completely fell out. This happened right at the hight of the Covid 19 outbreak. Massachusetts completely shut down and during that time my warranty expired. I was tried to file a claim now and they said that they were not extending warranties since their customer service line were still taking claims, but waiting to fill them once they had reopened. How was I supposed to know that? I assumed that Bob's was completely closed. I mean they couldn't go into anyone's home so why would their customer service line be on. Eventually, after 2 hours of waiting I had to pay $80 to pay for a tech to come out. And they tried to give me mystery prices for the cost of any parts that might be needed. I pushed them on it though and was able to get the prices. I didn't want to pay $80 just for them to say that I need new arms that cost $100. I might as well get a whole new chair. They're customer service is terrible. I had to call 4 different times each call 1hr or longer to get someone to help me. And their warranty is a total scam. During a pandemic they should be extending them or freezing them or something. I've bought a lot of furniture from them over the years, but I won't be purchasing anything from them in the future. I do not reccomend!

    " Cheap prices but salespeople need help , lol " The…read moreprices here are pretty cheap . Compared to other places but sales people on the floor don't know the product . They are not well educated or if educated they want to tell you what to get , lol. So you can't win . They are either ghetto the sales people meaning little education and you want to run for the hills or make the sale end fast . Or the sales people are educated and think they are too good to be working at bobs or that they know better than you . So with the sales people at bobs you can't win . However prices are cheap . That's the only reason I come here . Otherwise I would not . I recommend the prices only , lol. Customer service here is also horrendous.

    Woodstuff - homedecor - Updated May 2026

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