Now that the store has been open a few months, some of the shine has definitely worn off. I went in last night (a Monday in late November) to look for a chair for my home office. There were exactly 3 chairs that would work in an office, and 2 of them had broken wheels and one was missing a couple of the decorative buttons. The stock in the store nowadays is very hit-or-miss. The Christmas stuff was out, and there were lots of fun gift items to choose from (coffees, hot chocolates, cookies, cheese plates, etc.). There were WAY too many gift "baskets" (Prepackaged items with a big mug, etc); I feel like they took up 1/4 of the store.
But the most striking thing -- and what prompted me to even review on Yelp, as I never do -- is that there seems to be very little curation of the items happening throughout the store. Broken things are mixed in with non-broken, soft goods are left in aisles with wall hangings, and broken/scratched furniture is rampant.
I can only guess this is because they just don't have enough staff. And that's too bad. Because Home Sense is supposed to be TJ Maxx's premier brand, and this one looks like it's becoming a thrift shop. read more