Gentleman was extremely helpful and respectful! They had plenty of options in store as well as…read moreunlimited options online. Great price and excellent delivery!

This was one of the best experiences I've had buying furniture. The owner was helpful, kind, and in…read moreno way pushing sales onto us. I got a very sturdy, beautiful white nightstand. They also have an amazing, very cute cat in the showroom.

We bought a brand new mattress yesterday. The customer service representative understood fully what…read morewe wanted from us, simply describing it. He was able to help us. Find a great mattress with a discount within minutes. Also had it delivered this morning. They were on time, friendly, and answered any questions we had. Great experience! Would definitely recommend!

We needed to purchase a new couch after losing our pet. She was very ill and our couch was her…read morefinal days to be. With heavy hearts went to Bernie and Phyls not exactly excited to buy a new couch. It's fun to redecorate but it was different this time. Connie the sales rep was more than helpful. Very knowledgeable and an animal lover herself understood. She was fantastic. Wasn't pushy, gave us space and suggestions when needed. We left in a great mood after she helped us. We love our couch. Wanted to wait a bit to leave a review but after 3 months love it. The delivery was great and highly recommend- also ask for Connie! She made our day better! We'll be back.

We have bought furniture from there several times but mainly from the outlet downstairs where…read moreeverything is discounted and priced to go. It's not easy to find what you need but they do have a large selection. I think the only time we don't get furniture from that store is when we can't find what we want in the outlet section downstairs. They do have a large selection in the discount area and even in the non discounted section on top but the prices on top are a bit high for us on top. We have even bought a mattress from there maybe 15 years ago. I would check that store first to see if they have what you need discounted and then if you don't don't something you like, check other places.

I have a king size mattress that I paid $3,000. for with a 10 year warranty. It is now 8 years old…read moreand has broken down. Both adults sleeping on this mattress are under 180 pounds each. When I sent pictures (required) I was told the life of a mattress is 7 year. I was offered a $300. credit toward a new mattress and they are running a 15% promotion as well. I feel the sale was a scam to buy the higher priced mattress. I could have had a king size mattress for half of what I paid. Had I known the 10 year warranty was fraud. I expected Jordan's to fight for me as their customer with the manufacturer. I was told the indention needed to be 3" deep before any warantee would be considered. They no longer sell the mattress but said they try to stay competitive and sell various manufacturers mattresses. Will no longer shop at Jordans.....

Excellent customer service Got a great Dining table at a…read morebig discount Delivered way before expected date Very friendly great selection And great customer service !

Everyone we spoke with was pleasant and knowledgeable. And as it turns out, there was a lot we…read moredidn't know about stools so, we appreciated all the assistance. We ended up with four beautiful new ones on our very first visit. Store is clean, laid out well and a pleasure to browse. The stools were "in" exactly when we were told they would be. The young man at the pickup door was very nice and really helped load our truck so the stools wouldn't get damaged on the ride home. So important that the last person you see at a business was just as nice as the first person. I would recommend them to anyone. Linda & Bill, Weymouth, Ma.

This was, quite possibly, one of the absolute worst delivery and customer services experiences I…read morehave ever had with a business. My husband and I recently moved into a new home and ordered two bedframes from Bob's, one full and one king. On the initial date of delivery, the full frame was built with no issues, but we were informed that there was a broken piece with the king frame, and that they would have to undo it and take it away. The gentleman who delivered it was incredibly nice and got me on the phone with customer service. I spoke with a woman who informed me the delivery would be replaced a few days later. When they arrived a few days later, they came with only parts for the frame, and not the entire replacement frame. This time, they left the miscellaneous pieces of frame in our bedroom, taking up space, and we had to get on the phone with customer service AGAIN. This time we spoke to two different people (neither of whom seemed to understand what we were talking about or who understood our situation). And once again, they assured us that the next delivery (the 3rd attempt) would be correct and the entire frame would be delivered. When the third delivery was attempted, they (shocker) only came with just the pieces again and not the entire frame, but thankfully this group of delivery men were kind enough to move the leftover pieces of frame from our bedroom to our garage so they weren't in the way. My husband talked to customer service on the phone and very clearly explained the situation, and we were once again informed that the now FOURTH delivery attempt would be correct. This morning, which was supposed to be the final (correct) delivery, my husband received a phone call stating that they, once again, had the wrong order and only had parts for the frame, not the entire frame itself. After multiple other confusing & frustrating calls to customer service agents (who very clearly follow a script and have trouble straying from it), and trying to explain to them that we did NOT want a replacement or exchange at this point and just wanted a refund, we finally got a satisfactory response. We definitely not be purchasing any more furniture from Bob's and will be advising our friends & family against it as well. Save yourself the trouble and go to a different furniture store or get something off of Amazon.

Wish I could give zero stars. Bought this brand new and it was delivered to me with multiple…read moreCARVINGS in it, not scratches. Mind you, it was a huge hassle, even getting them to deliver it and it took over a month to set up a date. If you try to ask if there's a certain window of the day they will arrive, they're unable to give you that until the day of delivery.... That's absolutely insane and I don't know how people that work normal jobs and aren't working home, schedule things like this? Because, it was extremely difficult for myself. Then when it arrives like someone took a knife to it in NINE different places? When I called to have this taken back, they were unable to that night and mentioned friday. I agreed to set it up Friday then they call saying they don't have anything until 6 weeks.... So now I'm stuck with a carved in piece of furniture like someone was g0d damn wood carving. I mean, they don't call it discount for nothing; Absolute joke- I should've bought from Ikea and endured the annoyance of putting it together. You're definitely better off buying furniture elsewhere.

Best place to find just what you are looking for , and the prices are very reasonable on most…read morethings. Friendly helpful staff

Compelled to rewrite this review today. Suffice to say I used to really like this small chain…read more Their furniture was great and I always found treasures while supporting small businesses. But in the last couple years, everything's gone downhill. The furniture isn't just "gently used" anymore - it's flat-out DIRTY! I could even deal with that if they'd lower prices, but the staff's attitude is the real problem. Service quality varies between stores, but Hanover (my old favorite) has gotten terrible. I do NOT recommend shopping here. I'll sum it up by saying some of the staff are a little too outspoken and mean-spirited in front of customers. The last time, ever, I shopped at FCG was very uncomfortable. This store's management needs to remember that customers have ears.

Ask for Jo! She is extremely helpful and pays great attention to your ideas and needs. It was a…read morewonderful experience shopping with Jo.

Bethany at Cabot House in Weymouth is my go to gal. She's a great partner, super talented, and…read moreknowledgeable about furniture styles and construction. As an interior designer, she makes my life so much easier knowing I have a trusted teammate there to go to fully support my clients projects.

I thought it was generally fine. I had always wanted to shop here, so I finally did…read more Selections of things are generally limited which I think is part of their marketing style. Overall, it seemed safe. Easy to keep my hands clean n sanitized.

$27.41 for a SHIPPING LABEL??? Are you KIDDING me??? I'm not giving another cent to Bed Bath and…read moreBeyond for their unethical, greedy, GOUGING of their customers. I'll never buy anything from BB&B again!! This purchase is going in the trash, you SLEAZEBAGS. Look at this stool, with one end jutting out 3 inches beyond the base with no support, making it very unstable and easily tipping over. Would you sit on this "portable camping stool" PIECE OF CRAP?? 2,000 reviews on TrustPilot with a rating of 1.1 stars, so 91% of customers gave BB&B a one-star rating. 1165 ratings on Consumer Affairs with a rating of 1.0, meaning ALL 1165 CUSTOMERS gave a one-star rating. I'd love to know how you came up with 62% recommending your despicable business practices. "Beyond requires the use of our provided return label for all product returns to ensure a refund or replacement. With many return warehouses nationwide, using a different label may result in your item being lost or unidentifiable, preventing return tracking and the completion of your return." Predatory, contemptible company.

This is a store that stands behind its products. They recently repaired a chair purchased two years…read moreago after it popped a spring. Knowledgeable ,efficient and courteous repair tech came to my home and diagnosed the problem .He took the chair with him and returned it two days later good as new. No charge. I will shop here again.

delivered the wrong product - wrong feet - and has taken at least 4 months to fix it. Manager was…read moreunhelpful.